About the Business
ASOS is a UK-based online fashion retailer founded in 2000, originally as As Seen On Screen. Headquartered in an iconic art deco building in Camden, London, it offers a wide range of clothing, accessories, and beauty products, targeting young adults globally. ASOS has a strong presence in the online retail market and emphasizes sustainability through initiatives like the ASOS Responsible Edit.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
ASOS has a rating of 1.6 stars from 2,061 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ASOS most frequently mention customer service, post office and next day. ASOS ranks 377th among General Apparel sites.
I got my package 9 days earlier than the stated date, and they also provided me with a tracking number. Everything was great.
After ordering, i got instant ban and cancelling my order before even sending an email asking for document verification, anyway
I've have been waiting more than two weeks to solve simple customer service issues. You're better off ordering from wish app!
I am very satisfied with the dresses i'v bought from asos. Delivery is fast and great quality cloths.
Terrible. I never received my refund after buying a pair of shoes. They are stealing your money. Don't buy through them.
Poor merchandise (walking shoes), frustrating customer service-tough to connect and get resolution. Avoid this group.
Terrible customer service, used to be a good company. New terms and conditions is all greed. Wont shop again!
They are so good at responding and great care. I will be continuing shopping from your side thank you
Good choice and fast free delivery. When my parcel did not arrived they returned me money without any problem.
I was impressed. Good quality, exactly as picture, arrived before promised! Thank you asos.com *******
Worst company ever, didn't deliver goods and then ignore all requests for refund. Total scam. Customer service is non existent
Order was due to come in 2 weeks ago. They promised a refund and then took back their promise next day
I never got my order. Chat kept me on hold for 1/2 hour, then said they couldn't do anything. Thieves. So sick of wealthy corporations with no heart.
They never delivered my package and stopped responding to me when I emailed them. It's a waste of money.
Had to pay 60$ upon delivery, they censor reviews deleting bad ones from appearing on their website. Fraudulent company
Im from Albania, before dhe shipping was 3 eur and know is 11eur, are they crazy they raise it triply i will never buy there again
Simply put (it's hard to keep it simple because they seriously $#*!ed up on every single aspect possible): THEY DON'T GIVE A SINGLE $#*! ABOUT ITS CUSTOMERS MONEY, SENDS UNTRACKED PACKAGES FOR THEIR OWN PROFITS, LIES TO YOU ABOUT WHERE YOUR PACKAGE IS OR WHEN IT'S GOING TO ARRIVE (mine took 49 days to come lol wtf), leaves you on read while they take 30 minutes to "look for your tracking number" - obviously because they don't have it - and last but not least, SENDS THE WRONG ITEMS!
ASOS IS AN ABSOLUTE NIGHTMARE. I SPENT 152 DOLLARS AND HOPEFULLY I COULD GET A REFUND but honestly looking back on how they've been responding, the best I could do to make sure I didn't waste my money is to save YOU from this demon company.
I reached out to them about 7 times now, none of them are updated about my status so I'm just left repeating myself on e-mail AND on live chat and I was constantly ignored (I have proof if your want them). And when I'm gone for like 5 mins they just exit the convo lol while they take 30 f minutes to do nothing. So please. Save yourself from wasting your money and buy the clothes somewhere else.
Terrible experience from Mayoon. Lacks customer service. Terrible human to deal with. Wasnt willing. Needs to be sent home or trained.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members