Customer service was excellent and the communication was timely. Very helpful in understanding the process and working with us

Placed order and after 3 days of not shipping I tried to cancel and they refused to cancel saying you have 60 mins to cancel order once placed

The clothes are of poor quality, and for the return they did not return the money to me. These are scammers

Worst shopping experience ever, they have been hacked and will do nothing about it.

I placed an order with three items and checked out through PayPal. At the time of checkout, all info was correct. I did not review the email but tracked the package and on the 13th it was marked as "delivered"
I contacted ASOS TERRIBLE CUSTOMER SERVICE and they told is not their fault I entered the wrong address, nothing they could do

1. I entered the right address they have a hacked API that changed the address to something else

2. The WRONG address was not a typo (I can see how that can happen) it was a whole different address in the same city. With an apartment number and all. I don't live in an apartment I can accidentally type APT 1 nor I this address as a saved address to auto-fill

3. I droved out to the place and the apartment complex is fenced I could not get in but the unit was empty, had a rental sign on it. It also had a bunch of packages at the door from all different online stores, there was an ASOS package too, could have been mine

Someone is running a pretty good scam out of that location and ASOS won't hear about it
4. ASOS insists it was my mistake despite me clearly explaining I didn't type the wrong address
I am $100 out of pocket, no clothes, and no help from ASOS. Someone has hacked their APIs and they refuse to even look at the issue. Shameful, will never buy from this site again. DOUBLE check the shipping info AFTER you place the order, learn from my mistake it can be changed and no one will help you

I really liked the dress and the service but I wish the shipping time and organization were faster. The quality is okay

Great shop. Good quality and quick response.
Always order in time. Great prices and great quality. Definitely recommend

Having ordered shoes, no sight of them even though asos says they are delivered! Do not bother with this company!

The assistant was very helpful, and resolved any issues professionally. Thanks a lot
Maybe I will order again