AT&T

I work from home and AT&T is the worst service that I've ever used. If I had any other provider in my area I would definitely not use this company. I have experienced an outage every week for the past 6 months with no explanation why. All you get are apologies
With the same problem reoccurring. There is no permanent fix and after these events happen all of your security for Wi-Fi passwords are wiped away with you having to do a full reset of all of your equipment in your home. I have been patient and understanding but this has gotten out of control. Calling to express your concerns does not help. They always end up trying to sell you a cell phone without fixing the initial problem. If the cell phones are like the Wi-Fi I feel sorry for the users. Please don't use AT&T if you plan on keeping active service.

This is what makes people go crazy and do the things we see on the news each night. I truly hope this company collapses for how it treats its customers. AT&T sets the bar all right but lower and lower each day. The problem is, many places have no choice but AT&T for internet service. Makes me want to try the satellite internet.

I never experienced such poor service. Every day, my order either got cancelled (for no apparent reason and without my consent), or the install date got pushed back. Every time I call they say the issue will get resolved and it never does. I spent over an hour on the phone with them several times, however, it made absolutely no difference.

I don't understand how a compony can operate this way and stay in business. By far the worst service I ever received from any company.

Tried to switch from Verizon to att got 3 new I phones during a 2 week free trial had the worst customer service trying to get the phones working. After 3 days we switch back to Verizon witch now we needed to pay to reconnect with Verizon then att making us pay 2 months service for the 3 days of use... 268 dollars or they will send to collections. Never again will I have anything nice to say about att and hopefully this detours people from switching!

They have went downhill so bad, I've been ripped off more than once and the so called high running great internet well I had way better service with Massillon cable way better internet! Hard to believe I've stuck with them 20 years! Leaving asap! No longer a good company! Just my opinion!

I pay for 3 boxes. I am in bed with a serious case of covid. I only have tv. I have a message "too many streams,". It gives me a choice refresh THAT DOESNT WORK. Or set new home location. It tells me I have done this too many times. EXCUSE ME. I call for what their site says is 24/7 technical support. How stupid. You. Call and no matter what number you dial it tells you to call during working hours. What lousy service. At these times I'm sorry I left spectrum. Then when I fall asleep the TV starts working and wakes me up. So stupid. Seriously considering a return to spectrum

My kids couldn't complete their school work because ATT cant get their internet straight. The person down the road has an ATT van outside his house and I have yet to see it move. By far the worst internet service I have ever had, maybe y'all should stick to selling phones. I've had this internet for goin on five years and haven't been satisfied yet. Idiots... Contact me because I think your customers need a couple free months or refunds. I'm ready to cancel my service. Thanks.

I'm very upset this company has had me on hold at least 20 times, they keep asking me for a passcode that doesn't exist I've told these idiots at least 20 times and they keep doing the same if you want a nightmare sign on with these fools, IV received no help at all after waiting if you passed third grade then be smart don't use theses fools Mrs Rebecca was most helpful. Thats 1 person out of 21 people. There is a lot or incompetent employees at this company

International call charges are 5usd/min like seriously... $#*! you guys.promised no activation fees and sent bill with 4 line activation charges. Hope your CEO looks at this review.$#*!ing stupid company

So on spotify, there's this ad that has been going around. It basically is about a mans wife/girlfriend talking to him about how he has a twin and then she asks "Can you tell me why you downgraded our internet to save money, while your brother has AT&T Fiber, Wireless and is a Gigillionare?" and then says "I should have chosen the other one," basically yelling at him for being poor. Not cool.

I would not recommend this company due to poor customer support, and how they genuinely do not care. Switch to Xfinity, it's honestly better then AT&T.

Specifically AT&T at Catoosa OK Robson road shopping center.
I have been using cell phones for a very long time, but have never had the concern and assistance I received from this office. I went in for international coverage during a cruise. Blake and Maria reviewed my account and recent bill. Blake visited with his manager David Allen and they came back and suggested a revamp of my old system. I didn't have time, dropped in a few days later. Lex took over sat me down and is saving me over 30%. Thats a lot of money! What a beautiful incidental finding. They were all very nice and extremely helpful! I highly recommend them and AT&T in Catoosa.

I cannot believe that att has a motto of bad service. Yet i have seen it in person for years now. I wish i could find a better cell company but im afraid of what i will see. My mother died last nov. It has been an upcliff battle to get service disconnect and refunds. As i told the last 3 reps. I talked to, I have been lied to by the nicest people. Been given false info. Told that phone number doesn't exist. Her account has been under review for 5 months, then doesn't exist, in the same conversation. Land line people are just as bad, but its only been 3 months of there lies. Well we see if they get it done this time after only the 4th attempt.

For a global company the size and scope of AT & T I find it apalling the lack of ability to effectively and cohesively handle customer service when it comes to managing wireless, internet and tv accounts. Any attempt to resolve anything takes multiple calls, endless wait and hold time and causes severe anxiety. Get your proverbial $#*! together people. When my contract ends I'm going Verizon.

First, it was the worst internet service ever. Secondly closed account in October and was told there was no balance due. Now here 2 months later and I get a bill for a passed due balance. Noone resolved the issue. The guy said the bill is due and has no clue why I barely got notified of it. And why they previously told me account was closed and no balance was pending. They either have employees not trained properly or are trying to scam money out of people.

Be very careful with trade-in options because if you change your plan they will give you less than 10% of what was originally promised! That means you will lose approximately 90% of the value of your old phone (that is a lot of money!)!

Also, the agents won't tell you anything about this. ABSOLUTELY NOTHING! This is hidden in their contracts and you will be quite surprised when you realize that you are not receiving any kind of discount on your phone installments three or four months later.

Upgraded to Samsung flip phone in August. Screen malfunction 3 months later so I go in. I go into the store and they tell me it's a Samsung issue and not to use warranty. I sent to Samsung and they send back refurbished phone. A few weeks later Samsung sends back broken phone with a $1000 charge to my account. Now I paid $2000 for a broken phone and a replacement refurbished phone. What an absolute mess. ATT people were anxious to upgrade but absolutely useless when I needed help. Tried calling Samsung and got medical life alert Sales pitch…no help also. Now I have to look for a new phone and service…WOW

The way they roped us in was by basically telling us that our bills would be the same or cheaper than we were paying at the time but Maury says that was a lie. I'm paying almost 30 dollars more and my husband's is 15 dollars more. Their second pitch was the whole "5g everywhere" spiel but we both have trouble with service constantly. Even in places where there really is no excuse. We were driving through Toledo Ohio. No reason to not have service in a city like that. I had more luck with straight talk and if I'd brought my own phone I would switch back so quick.

I have been an AT&T customer for over a decade and it is an absolute nightmare to deal with them. I am moving to a different service provider and would recommend others do the same. There is no consistency in their responses. Every time you call, you are routed to a different representative who gives a different response. The plans are expensive and they overcharge you consistently. It is sad that their service standards is so poor.

I had two basic questions. Spent over 5.5hrs on the phone to obtain basic information on my credit. I was transferred a total of 5 times. No resolution or answers were available. Extremely disappointing I wouldn't not recommend this company to anyone. Do yourself a favor and purchase business elsewhere. Time is priceless, clearly they do not value their customers or loyalty.