AT&T

After att acknowledged that I had been charged for a phone THAT I used for less than 14 days, (I returned it to the local store before the stipulated time).

Also, they made me an incorrect extra charge… it all adds up to a total of credit $966.65 in my favor. The bill is dated on October 28… now is January 7.
The point is that I have not received anything yet, and when I call att (amazing!) Nobody knows anything... They don't know when I will get my credit, etc.
In addition, the receipt that I have on paper clearly states that I have a credit in my favor.

I wrote the link... resolve.att.com... asking for explanations and again nobody knows anything...
The truth is that I am sick of this...
I have called the suggested numbers and no one knows how to give a coherent answer. Or nobody answer. OR I KEEP WAITING A RETURN CALL… NO ANSWER.
I will continue fighting, it is my money...
Becareful with this guys!

I had the pleasure of working with Ben at this store. Ben took the time to help me order a new phone, provided me with excellent information as to what my new plan would look like. When I received the phone, I went back to the store and Ben was able to transfer all of my apps to my new phone. He is very pleasant, customer oriented and willing to help. Very good experience.

The customer support is a start. All they do is transfer you to another supervisor yet when you try to file a complaint to the supervisor during the chat all you get is. "I'm sorry this is a inconvenience". Then transfer again. All I wanted was an explanation on why I'm paying for a phone that Is broken.

When I started AT&T, the man on the phone stated $52.00 per month, which included a $7.00 monthly service fee, They have been charging me $67.00 per month with no reasonable explanation, I had an issue with service the first day I received the modem, so I called and a technician came and fixed the issue. I was told that my billing would not start till I could use my service, which was seven days after I had received the modem. The continual charge me from when I received the modem, not when I received the service. I still have not be able to get them to correct these issues. So I will be moving on one my year is up!

Before taking a recent Disney Cruise I called At&T and explained to a gentleman that was helping me I was going on a cruise and wanted use of my phone. He told me they had a $100 fee for unlimited text, calls and data and this would last me thru the dates of my cruise. When I received my bill, I had $232 of "overage data" charged to my account. I called twice and the most I could get the bill reduced was $109. I was absolutely, 100% told a different tale when I purchased the "cruise package". I was very bothered by the lack of ownership of their mistake. Research this subject well before you go out the country or on a cruise!

I wholeheartedly don't want to give 1 full star. I don't think they deserve this much. I currently have this service and the connection is horrible. It doesn't pick up anywhere, and I get more frequent drop calls.
The Scamming aspect of this is where I was told by a represented that id I trade my 1 phone 11 as well as start a new line with AT&T that's the New iPhone 14 would be Free. As well as my phone bill will be $67 ( one single line btw) and that's not true. The representative told me the 1st 3 bills would be high and they are all $#*!ing liars. My Bill is $107 and when i called then turns out am still paying for the New phone even though i shiped my old phone to them... Biggest scammers

I made a payment on 6/27 and they put it on someone else's account. I have spent days upon stays and hours upon hours trying to fix this. 2 times at&t requested a transfer and could not do it due to not having a read to this other persons account. They ask me for their passcode. It's not my account, how would I have access. They say it is not their fault because I paid on the phone. Are you kidding me, that number is the number you gave to me on the email to call. Once I pay off this phone, I will never use their service again. At&y is horrible at customer service. T-mobile's actual service is not as good, however they bend over backward to keep you happy when they mess up. I miss T-MOBILE AND WILM RUN BACK AS SOON AS I can. AT&T you are so disorganized. You could not find my payment twice even with my confirmation number you guys emailed me. You emailed me the transfer was successful and it was not. When I did have 2 services with you, you could not link the accounts. For such a big company you Guys are so horrible with the tools your reps have to solve your clients issues

This company made me transfer from another provider selling me promotion that did not work. At first they were promising that it will kick in after three billing cycles but then told me that I did not qualified for the promo and I should pay the full price. They don't provide you with a written contract, they don't even have an email to contact them. Every time I called a rep would invent some unheard bull$#*! why I need to pay the amount which they overcharged me. Also when I went abroad they charged me everyday $10 but they weren't suppose to as the claim was its only when you use the phone you pay $10 for 24h but after if you don't use it - you don't pay. No-no. This company literally lies to you and you have no proof of what they said.

I phoned on Tuesday to disconnect DirectTV and ATT Internet service after many years of being a customer. I was told I had to speak to Customer Loyalty. #2 call: I was then convinced to "suspend" for my vaca/business venture. I agreed. He said he suspended DirectTV (after 45 minutes on phone) but I had to call back in 48 hrs to suspend Internet. #3 48 hrs later (today): 2 hours and 25 minutes! Not a single thing was accomplished. I finally lost it. Not a single thing was done from a woman in customer loyalty dept except for 30+ apologies. She was useless. For all that call, she was waiting for help from a manager. I was losing it. I finally had to hang up. THE WORST. THE VERY WORST!

Right from the installation I am facing issues none of the personnel or the infrastructure are accommodating. Unfortunately cannot even opt out of the service because of the constant lobbying going on.

Make sure you read the fin print before you upgrade.I turned in my $900.dollar phone and I got a Tex saying that I was getting the full amount for my phone because it was in excellent condition so I got my upgrade phone and 2 /12 months went by and I found out I got $150. For my iPhone 11 Pro and Att would not give me any credit back said it was because I didn't have unlimited. I feel I was scammed and now I'm paying $900. All over again.

I was billed $186.10 after I "ported" transferred the primary line to TMobile. When I transferred service, and paid off my phone and a watch,I was NOT told that my service to those three lines would continue. I assumed that it would be discontinued when service was moved. Previously, I was told, when I requested to go to one line, that it would be cheaper to stay with the three line billing. My bad, I guess. If I could give a rating lower than one star, I would.

I received an offer yesterday that was amazing! During the transaction we lost connection so I decided star today with another agent. She change the promotion and transfer me with his supervisor KAREN. SHE IS THE WORST! She closed my chat and do not gave my any explication.

They have unscrupulous business practices, pushy salesmen, and they allow fraud to happen. I asked Direct Tv to come out and repair my service and an AT@T rep floated in the door right with him. He proceeded to badger and pressure me to upgrade my services and switch my cell phone service to them. My husband needed my attention, as he was sick, and the sales rep wouldn't leave. Very unprofessional. Another incident, I get an email from AT@T telling me my new iPhone was ready. I called the store and warned them there was fraud going on. They ended up allowing the lady to get the phone. She used my email. My sons address and his last name and social security number. We had to involve the police. He store said….ooops. You aren't getting my business.

I am literally at one bar and two of those round things. It's literally garbage. I would rather have something else but it's the only thing I can afford. If they would extend it to people out in the middle of nowhere (aka me!) I wouldn't have to complain. All I want is to not worry that much about having it go out in the middle of a call or something like that. It goes out of service for no reason. Literally just plain garbage. Make it better or you'll be out of business soon for I hate it. If only I could pay for my own.

Signed up for free phone. Then every thing went down hill from there.No customer service. They billed me for service on a phone they couldn't connect to.I got so tired of the run around they would give me.So I canceled my account. Because of the FREE phones I had to pay over $3200.00. Then after three months, they send me a bill demanding more money and threatening to turn it over to a collection agency. Remember I had not received a bill in three months. When you call to work something out. The people to talk to have No authority to do anything but keep demanding you pay know. I was with T-mobile for over 20 years
NEVER had a problem with them Their customer service was GREAT.

#ATT Do not get a phone with ATT.
If the phone breaks, even if you have insurance they will make you pay to replace the phone. They will lie to you about the amount of your bills. If you they make an arrangement with you when you call their support team they tell you what you want to hear to get you off the phone but don't actually submit or set up what they said in their system.