AT&T

I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address.
After calling again, I was told that I would have to wait until the order was returned before they could do anything about it.
Thanks ATT,, you are the best!

I switched to At&T thinking the service will be better well its not. I turned in my iphone for trade in credit they offer in February 2022. To find out from an agent they got my phone but never processed it for the trade in value. So now i have to wait another 1-2 weeks to see if my phone qualifies for the trade in offer. I mentioned that was unacceptable and all he said was yes it is he apologized and said he seen this happen more than often. Well AT&T it should NOT happen more than often your playing with people money!

I am literally at one bar and two of those round things. It's literally garbage. I would rather have something else but it's the only thing I can afford. If they would extend it to people out in the middle of nowhere (aka me!) I wouldn't have to complain. All I want is to not worry that much about having it go out in the middle of a call or something like that. It goes out of service for no reason. Literally just plain garbage. Make it better or you'll be out of business soon for I hate it. If only I could pay for my own.

Worst service. Will steer you wrong, and when you go to switch they will continue charging you and say "you have to call in to cancel" and charge you for additional months even after the store you went to tells you you're all set.

This is the worst telecommunications… This is the worst telecommunications company ever. Bad customer service. Just bad in every way. I Have had and loved DirecTV. For 30 years. I absolutely hate that it was bought by ATT. Ready to leave Directv behind to be done with ATT. Can't pay DirecTv bill online because they redirect you to the ATT site that has no information about my DTV account. I got rid of the ATT cell account. Gonna call another phone company and. Dish Network. Now. I'm done with ATT.

I had the pleasure of working with Ben at this store. Ben took the time to help me order a new phone, provided me with excellent information as to what my new plan would look like. When I received the phone, I went back to the store and Ben was able to transfer all of my apps to my new phone. He is very pleasant, customer oriented and willing to help. Very good experience.

After att acknowledged that I had been charged for a phone THAT I used for less than 14 days, (I returned it to the local store before the stipulated time).

Also, they made me an incorrect extra charge… it all adds up to a total of credit $966.65 in my favor. The bill is dated on October 28… now is January 7.
The point is that I have not received anything yet, and when I call att (amazing!) Nobody knows anything... They don't know when I will get my credit, etc.
In addition, the receipt that I have on paper clearly states that I have a credit in my favor.

I wrote the link... resolve.att.com... asking for explanations and again nobody knows anything...
The truth is that I am sick of this...
I have called the suggested numbers and no one knows how to give a coherent answer. Or nobody answer. OR I KEEP WAITING A RETURN CALL… NO ANSWER.
I will continue fighting, it is my money...
Becareful with this guys!

The customer support is a start. All they do is transfer you to another supervisor yet when you try to file a complaint to the supervisor during the chat all you get is. "I'm sorry this is a inconvenience". Then transfer again. All I wanted was an explanation on why I'm paying for a phone that Is broken.

This company made me transfer from another provider selling me promotion that did not work. At first they were promising that it will kick in after three billing cycles but then told me that I did not qualified for the promo and I should pay the full price. They don't provide you with a written contract, they don't even have an email to contact them. Every time I called a rep would invent some unheard bull$#*! why I need to pay the amount which they overcharged me. Also when I went abroad they charged me everyday $10 but they weren't suppose to as the claim was its only when you use the phone you pay $10 for 24h but after if you don't use it - you don't pay. No-no. This company literally lies to you and you have no proof of what they said.

When I started AT&T, the man on the phone stated $52.00 per month, which included a $7.00 monthly service fee, They have been charging me $67.00 per month with no reasonable explanation, I had an issue with service the first day I received the modem, so I called and a technician came and fixed the issue. I was told that my billing would not start till I could use my service, which was seven days after I had received the modem. The continual charge me from when I received the modem, not when I received the service. I still have not be able to get them to correct these issues. So I will be moving on one my year is up!

Before taking a recent Disney Cruise I called At&T and explained to a gentleman that was helping me I was going on a cruise and wanted use of my phone. He told me they had a $100 fee for unlimited text, calls and data and this would last me thru the dates of my cruise. When I received my bill, I had $232 of "overage data" charged to my account. I called twice and the most I could get the bill reduced was $109. I was absolutely, 100% told a different tale when I purchased the "cruise package". I was very bothered by the lack of ownership of their mistake. Research this subject well before you go out the country or on a cruise!

I wholeheartedly don't want to give 1 full star. I don't think they deserve this much. I currently have this service and the connection is horrible. It doesn't pick up anywhere, and I get more frequent drop calls.
The Scamming aspect of this is where I was told by a represented that id I trade my 1 phone 11 as well as start a new line with AT&T that's the New iPhone 14 would be Free. As well as my phone bill will be $67 ( one single line btw) and that's not true. The representative told me the 1st 3 bills would be high and they are all $#*!ing liars. My Bill is $107 and when i called then turns out am still paying for the New phone even though i shiped my old phone to them... Biggest scammers

I phoned on Tuesday to disconnect DirectTV and ATT Internet service after many years of being a customer. I was told I had to speak to Customer Loyalty. #2 call: I was then convinced to "suspend" for my vaca/business venture. I agreed. He said he suspended DirectTV (after 45 minutes on phone) but I had to call back in 48 hrs to suspend Internet. #3 48 hrs later (today): 2 hours and 25 minutes! Not a single thing was accomplished. I finally lost it. Not a single thing was done from a woman in customer loyalty dept except for 30+ apologies. She was useless. For all that call, she was waiting for help from a manager. I was losing it. I finally had to hang up. THE WORST. THE VERY WORST!

Right from the installation I am facing issues none of the personnel or the infrastructure are accommodating. Unfortunately cannot even opt out of the service because of the constant lobbying going on.

I hate this company when i pay this damn phone off im going somewhere else. All this company wants is $$$$.$$this company doesn't care about people lives and stuff ima tell everybody i see around there stores to not get this company its trash.

I was billed $186.10 after I "ported" transferred the primary line to TMobile. When I transferred service, and paid off my phone and a watch,I was NOT told that my service to those three lines would continue. I assumed that it would be discontinued when service was moved. Previously, I was told, when I requested to go to one line, that it would be cheaper to stay with the three line billing. My bad, I guess. If I could give a rating lower than one star, I would.