AT&T

I have been with AT&T for over 7 years. I have a business account with 5 lines and average bill of $ 290.00 month. I have never been late in any my payments and because I get my bill electronically, somehow I missed the email and I was late 9 days and thay changed my $14.00 late fee. I call and talked to customer service and they rudely told me they will not credit me after half an hour on the phone. It took them 2 seconds to charge me, but half an hour and no resolution. Very disappointing. I am actively looking for a different carrier. Stay away from these guys they are all about profit with no service.

My son passed away. He was on my family plan. I called to cancel his phone service, but they want me to pay $1300 for his phone before they will let me cancel his service. No sympathy or empathy. No "I'm so sorry about your son". NOTHING. I just paid for his funeral. I don't have the money to pay for a phone that is no longer being used. It's so inhumane and unkind to make families continue to pay for phone service of a dead loved one.

I moved 3 months ago to verizon but att is still charging me for nothing, Att has very bad customer service and performance, they over charged me for international calling without any making calls.
I will recommend never get the att, T-mobile and Verizon is better.

You know I have had Att service for almost 2 years and it seems as though the bill keeps going up! I got on a contract with these leaches and I when my bill would've been a little over a hundred dollars now it is coming to 200 a month! Not to mention I also have cell phone service with this company. You'd think because this is during a pandemic they wouldn't fluctuate the bills because now it seems every month they are draining me dry. As soon as I find a different company I will cut all ties with these leaches! Beware! They will take your utility money, your money for food, gas, and whatever else you have just do they can get paid for their over priced service!

On June 17,2020, I was trying to resolve a billing issue. I am a first responder and applied for the first responder discount when purchasing a new phone and adding a line back in April. The discount was not applied, a representative sent me a link to re-apply, which I did. The discount still has not been applied. I refuse to pay my bill because it is incorrect.
When trying to resolve this issue, that is AT&T's fault, supervisor Crystal did not help at all. She was disrespectful in several aspects. Calling me by my first name after every sentence, being sarcastic in responses, making me feel less than, and making condescending remarks. Being a customer for 18 years this is discouraging and unfortunate. To have someone that horrible be a supervisor for customer service is unbelievable. This phone call was so upsetting I am looking for a new company to provide mobile and internet service for my entire household.

Horrible. I started internet in October of 2022. As of today, I still have unburied cable and an open culvert on my property - this has been going on since Thanksgiving when some one cut the cable and it had to be relaid. I have called several times; 3 times this month and got transferred 4-5 times. Today they tell me the department I have to talk to is off on weekends.
I have switched to Spectrum - awesome service, quick, and very short cable from house to box.
I cancelled my ATT and of course they don't cancel in the middle of the cycle for a prorated cost so I am losing 2 weeks I paid for but at this point it is just something else to add to my dissatisfaction list. If I could leave a 0 star rating I would. On my last move, it took 4 months to get it right. Ridiculous.

At&t took money out of my account "auto pay" after I canceled Internet service and auto pay a month after, he apologized and stated they would refund my money back with a gift card, didn't receive had to call back found out he send it to my old address I canceled service from. "all bad" now I have to wait another billing cycle 30 days or more and to top it off they took $55.38 and gift card there sending me only $49.83 bad business never again At&t. I rather spend more money on internet with another provider!

All cellular service was lost in my area. My wife has Verizon heard her service was restored. My AT&T service has not been restored. I cannot reach customer service. I keep getting the runaround. Your phone trading service is unethical and that if I don't complete my 36 months they will not apply the trade in value for my iPhone 11 to my purchase of the of the iPhone 13 pro. Terrible, I made a mistake switching to them as possible. I will dump them.