AT&T

When you trade the phone for a promotion, and if your phone is in good condition, TAKE PHOTOS OR VIDEOS OF IT. I did traded mine and was in perfect condition, not even a scratch. They just gave me $350 for promotion out of 1000, saying phone was damaged when evaluated by 3rd party wendor, but sales rep was surprised how phone in great condition. Now I don't have any proof and have to take $650 loss.

I phoned on Tuesday to disconnect DirectTV and ATT Internet service after many years of being a customer. I was told I had to speak to Customer Loyalty. #2 call: I was then convinced to "suspend" for my vaca/business venture. I agreed. He said he suspended DirectTV (after 45 minutes on phone) but I had to call back in 48 hrs to suspend Internet. #3 48 hrs later (today): 2 hours and 25 minutes! Not a single thing was accomplished. I finally lost it. Not a single thing was done from a woman in customer loyalty dept except for 30+ apologies. She was useless. For all that call, she was waiting for help from a manager. I was losing it. I finally had to hang up. THE WORST. THE VERY WORST!

I wouldn't recommend this carrier to anyone. Unprofessional and poor customer service. The reps they have will say anything to get you to sign up for service.

My 83 year old grandma got a letter saying AT&T fiber is now in your area! Sign up now to save 30$ a month! That was a lie, we got the regular deal no savings. We made an appointment for installation of tv internet and phone service. The first appointment was a month out, they called literally 5 times in the preceding 5 days to confirm the appointment between 8-10 am, (they called at 9:30 pm a couple times and My grandma sleeps at 8!). When the day arrived at 8 and parked down the street, they called at the last minute(10:00 on the dot) as I watched them drive away, saying "the infrastructure in your area is not complete and you must reschedule after it is complete. 10 minutes later we get an automated message "the infrastructure is now complete in your area please reschule your appointment. We did, another MONTH away. They arrived at 8 this morning, parked down at the end of the street, waited until 10am, drove away while calling to say "the infrastructure is still not complete in your area please reschedule. We called on speaker phone, My grandma said " we want to cancel because we are getting tired of dealing with this sh**", the tech told my 83 year old grandmother to "who are you? Watch your mouth when you talk to me". So we had to call the phone tree to try to talk to a human which is impossible in order to try and cancel, which took about 45 minutes and the lady got rude when we did not know our account number of our service that we haven't received yet. So all in all this was a terrible experience and we are sticking with xfinity which has been a breath of fresh air.

If I could give 0 stars I would. These people are BIG SCAMMERS. My husband went to Costco and they had their booth their scamming people so one of those scammers got my husband into switching with them where we had the best service with t-mobile for 7 years + they said we will have new devices and our bill will be 160 total. Apparently it was a lie. First month they said our bill would be a lil higher because of the devices and until they receive the old devices they will give us credit back for our old phone. And that didn't happen. My husband talked to them and they said we will credit it for you just have to pay 192 and we said ok we will pay 192 they promised that this was the amount we would pay for 3 years. We just got a bill for 201 again. And we called and one of the supervisor lies and says no we can't do 192 because you have to pay taxes for government some bull$#*! stuff. I just want everyone to know that At&t is a big scam and I don't ever recommend anyone going with them. Now we are stuck with them for 3 years. Other thing is that their service sucks the data is very slow. When your outside there is no service it just keeps loading. Worst decisions we made we switch with these scammers.

I received an offer yesterday that was amazing! During the transaction we lost connection so I decided star today with another agent. She change the promotion and transfer me with his supervisor KAREN. SHE IS THE WORST! She closed my chat and do not gave my any explication.

My bills are always different prices, and I always have to call each month just to complain about my bills and also horrible customer service. When ever I call to get something done they never end up helping me, they just tell me that they will transfer me to the right person who I need to talk to, and they just leave me in the same place just with a different person. Never getting at&t again

There is no way to shut off charges if your fone is stolen or lost, customer service wont do anything and the att stores cant do anything, the only way is to just stop paying them, then your credit score takes a hit, such a dismal experience

When they first launched AT&T Fiber in my area, I got a promotional offer that stipulated that my monthly payment would be $50/month for life. After getting my first bill I noticed that the bill indicated that my normal monthy rate was higher but it showed the discount so the price would be $50. Me being a skeptic, I called AT&T to verify that this would never go up and ask them why it just didn't say $50. They assured me if would never ever go up. Of course a year later my bill went up. When I called customer service they said they had no knowledge of this offer and told me to basically pound sand. I wish I had never switched to AT&T fiber.

The apartment complex recommended a guy. The price was not right.
I told him not to call. He called and I dismissed the call over 10 times and then he texted.
So the definition of harassment.

They have the worst customer service. They have no idea how deals work. Their IT is the worst ever, automatically assigns a suspended number as a back up number, in case if you get logged out of the account and they have no way to override it or send their OTP to email addresses. I can't believe such huge company can't even send OTP to email addresses but can send it to suspended numbers. How the heck can someone get the OTP from a suspended number. I have been logged out of my account even though i have my id and pw correct and they have no idea how to log me back in. Such dumb $#*!s working for at&t.

When I was forced to move, ATT did not have service in the area. I talked with customer service (horrible) they were pretty much saying TOO BAD! And I was charged extra disconnection fees!
Horrible experience

I have spent hours on the phone and chatting with ATT Agents. They gave me a plan and discounts and when I received my bill, it looked nothing like what I was quoted. I called and spent hours on the phone being transferred and hung up on and redialed to experience more of the same. I was then moved to a "better" plan for "less $". When I received that bill, it was grossly wrong as well. More time on the phone, another change and yet another incorrect bill. My bill has never been correct. I have used my service to talk and chat with ATT to the extent of complete frustration. I cannot believe that this company has survived as a service industry with the type of chaos that exists in their customer service.

I signed up for a business wireless account and have regretted it ever since. The sales manager at my local AT&T store defrauded me twice costing hundreds of dollars. My attempt to resolve this with Customer Service ended up in a shouting match between this sales manager and the CSR on a call while I listened along. I wish I had recorded it. At the end of this the CSR said I would have to "fix this" with the local rep. Absurd. I cancelled service the next day. Now I am fighting with Collections just to get a final bill that reflects reality. How is it possible for a major US Corporation to run a business like this. I would be happy to join a class-action lawsuit if anyone is interested. DO NOT DO BUSINESS with this company.

I went to upgrade my phone at a store in March and was told my phone was eligible for a FREE Samsung with my trade in. I went to trade it in after 2 weeks of getting the new phone and was told my phone was too old and I would have to pay $22.63 installment. I called and told them what had happened and they said nothing can be done to help a customer of there's that has been with them since 2011. I will be cancelling there service once I am able to switch. AT&T is TRASH!

Today was supposed to have my internet remotely set up. I set up all the stuff I had to and waited. It didn't work so I had to call them, and I was hopeful it would be a easy fix. It wasn't they sent me to like 9 different people who would send me to someone else. Then I asked to talk to a supervisor and then sat on hold for 30 mins then it just ended, I called back and sat on hold for another 30 mins then gave up. They called me back a hour later and was rude to me. They still didn't do anything then set up a appointment for Tuesday. Days before they called me confirming the reservation and told me different things. They also did that with the 9 different people. I told the supervisor about my experience and he completely disregarded it and was still rude.

Kyle was great he help me out getting my new IPhone 15 pro max phone set up he was very helpful and understanding because I was an andoriod user and was my first iPhone.Aaron was very helpful in getting my Apple Pay account set up.Haylee was very helpful in getting my husband into aS23plus with a trade in and getting his phone transferred to Att&T from T-mobile.All were very helpful getting us setup with our transferring toAT&T phone service.Thank you Hartland crew.

I had to rewrite this review severel times because there's no service I hope this saves whoever reads this the heartache from att. You will lose everything switching to att.no texts phone calls dropped EVERY TIME no emails no internet. Choise any other service but then and it is better

At&t are crooks! Costomer service is the worst you will ever find. Still making me pay, after 2 years, for a phone number that is not working and hasn't been used in 2 years! 65.00 a month for no phone service and they are charging me more than I owe for "early termination " even though I've paid past the date. RUN FROM THIS COMPANY

Brandon Miranda, an AT&T salesperson, showed up on my doorstep after I had signed up for AT&T internet. Brandon's job is to get people to switch from their current cellular provider to AT&T and he is very good at his job. The problem is that Brandon will say whatever you need to hear to make the switch. Brandon Miranda flat out lied to us to get the sale. Not only did it cost me $400 more than Brandon quoted for me to leave Verizon but my monthly AT&T bill is 15% more than he quoted as well. When I tried to contact Brandon to remedy the issue he would not call me back. His, email suggestion was that I go to slower speed service then my bill will be lower. I do not want slower speeds and I was not quoted for slower speeds. All I want is what I was promised. Brandon, in an email, told me that I should take up my issue with his manager Londale Kirk. So, I have called Londale six times in the last few days and he will not answer my call nor call me back. If you are approached by Londale Kirk and Brandon Miranda please do not believe a word that they say. They will lie to your face until they get what they want then they disappear immediately after they are exposed.

I receive dozens of spam calls and frequently call them back. The number I call is often an out of service number. (I am well aware that the numbers are being "spoofed".) It would be very easy for AT&T to intercept calls to their customers that come from non-existent numbers and not deliver them.

Note that, in general, I am very happy with the service provided by AT&T.

I was on a call with an agent in late March 2022, and she was very kind and helpful. She set me up with a new wireless agreement that allows for two lines. I am now being charged MUCH more and no one is willing to assist me in getting the transcript or recording of the call between her and I. The guy I was talking to said I was not allowed to have a recording or transcript. I was transferred to a different department to find out that the guy I talked to told this new lady that I just wanted to cancel... I corrected this and the lady told me she would transfer me to the proper department to give me the recording. It was a dead line. I am so upset with how they are tossing me about and not allowing for proper resolution. All I was offered was a one-time credit of $20... What a disgrace of a company.

Worst customer service. I been calling to resolve a problem and they haven't been able to fix it. Calling and calling and it's always something different. It looks like if they don't want to resolve the problem. I go to the At&t store and they can't help me neither.