AT&T

So sad, so bad. What has happened to ATT, their customer service is inexperienced, reading off a script, and the speed and quality is unacceptable. I was one a loyal customer and I had to call 6 times to cancel a line that was canceled 8 months ago due to their error and I was disconnected each time and the enterprise business team has little knowledge too. I hope the read this and do something about it as we are outta here - 6 phones cancelling! As 6 times I called it was a bad experience. How can a phone company drop a call on a customer over 6 times. My whole family saw the saga to cancel a line we never ordered. We really don't really do bad reviews but I am going ATT can fix this. We are moving on.

Approximately 12 months ago, my wife and I each purchased Samsung A14 5G via AT&T. Approximately 3 months ago I started getting numerous robo calls. I set the phone to only accept calls from my contacts list. This did not stop the unwanted calls. I get 10-20 calls each day. Most originate from my area code and occasionally I have returned the call to be advised that the number does not exist. I
went to the local store where a CSR made some changes that she said would clear the problem. The problem remained.
A few days ago AT&T sent me an email suggesting that "as a valued customer", they would make sure that my phone was operating as it should. I chatted with a person and explained my problem. He tried several things like checking software updates and restarting the phone and then came the pitch,- they could offer me a monthly subscription package that would guarantee the calls would stop. I ended the chat. During the chat, I had asked the CSR how a robo caller could bypass the phone settings. He did not or could not answer. Since that time I have considered that question deeply. The only entity that could bypass those settings is AT&T. They download the software and it is my recollection that this problem started around the time of a software revision. Since the phone is more or less useless to me in this state i have turned it off and enclosed it in a screened enclosure. I will pay to have the software forensically examined and the results will go to FCC. Another nail in AT&T's coffin.

My name is Maximino Torres,Deltona Florida, Last weekend 8/11/2023 to 8/13/2023 without Internet in my house and three days 8/16/2023 to present 8/18/2023 without telephone service, they force me to change companies for the terrible customer service,.they treat you like idiot and a lot of lies

I don't know where to begin! 7 days later 14 hours of talking and going to stores and stupid stuff happening with my account. I don't have the time to play these game and be over charge fraudulent charges on my account from AT&T if I could and I will leave them I will, 20 years with them and in 7 days of pure stupidness I have to leave spending almost $800.00 to close a fraudulent account... man I'm very upset and mad and angry!

I've been with AT&T since 2004 with five lines. I was very satisfied until late last year when we changed the plan. They added 1 too many lines & put my new phone installment on another line that I didn't ask for & has NEVER been used. I've been paying for 7 lines because they can't remove the line with my installment connected to it. Their reply was that I could change my phone #. That was the only solution. I've called so many times & been transferred to people who handle more complex problems. I've spoken to representatives on the phone for close to 2 hours several times. I've been hung up on, initially thinking we were disconnected. They know my # & could call back. In the beginning I went back to the store but they couldn't help either. I used to recommend AT&T but never would now.

Worst company ever. Customer service is awful. I returned a phone that sat in the warehouse and was charged monthly for 3 months. Then when I canceled my account and switched providers they charged me for the full phone even though they did receive it. Then they charged me a month phone payment saying it wasn't returned in 14 days even though it was. I have been on dozens of chats and phone calls. This has been the worst experience with a company ever. Do not recommend.

I called att and inquired about their internet. I was thinking of changing providers. After talking to customer service I wanted to verify items from my current service. Att told me they could place a hold for me so that I if I did call back I wouldn't have to give address etc. again. I agreed to that. Then I just needed to call back within 10 if I wanted the hold to expire or not. I called back the next day to cancel the hold. Three days after that I received equipment. I called att and explained I had cancelled the hold and never put in an order. He saw the cancellation and said I still had to return the equipment. In fact, he was trying to pressure me into purchasing att service. I declined several times before he gave up. What a a... w.
Also, att wouldn't provide pick up for the equipment and I would be charged if I toss it. There's more to this however, I am done venting.
My advice, STAY AWAY

I purchase A cell phone through AT&T for my business and since I did a supervisor called me 3 weeks after set up to see what happened to my internet I told him no one told me it was 400 and my cell bill 300,700 total first month bill. I'm seeking legal action against att for their business practices

Today I spoke with Chris Mariele about several topics. I am a new AT&T customer. She was excellent. Very professional but personized my concerns. She answered my questions and fixed several items. Very good representative of this company.

Just got off the phone with ATT to ask why I am still paying for a phone that my son traded in back in October at an Apple store and paid for his new phone in full. They responded by saying "just because you traded it in doesn't mean you still don't have to pay the balance on the installment payment."
So, we turned in an iPhone 11 and paid in full for his iPhone 13 at an Apple store. They placed the sim card in his new phone and continue to charge us a monthly installment for the iPhone 11 which we no longer have. They state they have no deals with the Apple store so I am out of luck. Disturbing - will be leaving ATT.

Contact BBB.org to file a complaint against AT&T if you have a problem with them.
I purchased a tablet from them for a Bundled deal. They didn't do what they offered instead they separated everything and I was out $ 300. They admitted it was there fault but Never refunded the their mistake that I paid for.
I cancelled my month to month phone and they charged me $ 632.00 without an itemized bill, I asked for one but was never given one. I only owed $288.00. I ended up paying out $ 505.00.
Never ever until my dying day will I ever go back to them.
They only care about making money!
They will make you go in circles.
They don't care about what you have to say because they have your money.
Money is the root of all evil.
Shame on you, AT&T!

An unfortunate experience. I thought that Atnt would do the right thing and adjust the bill accordingly. They charged me for three months of service I never used. They also charged me for the equipment and it was returned when the service was canceled. I had a great experience until just recently. I will never purchase or utilize their services ever again. They lost myself and gained a terrible review over $200.

I am writing this review with a little hope... That being said it doesn't look like it but let's give this a shot. Absolutely the worst service i ever had. Over priced for nothing to absolutely work. Absolutely frustrating because I am literally paying close to 200 for a paid off phone just the service. I am absolutely at my wits end with atnt please fix this issue or else I am switching over carriers if you continue to do business like this you won't be in business for to much longer

Tried to call customer service to make a payment and sent over 45 minutes and still didn't have it done and finally hung up, and when I asked the representative how long this is going to take because I've been on for 45 minutes she said no I've only been on 10 minutes, liars

Be very careful when ordering att. I ordered internet service got the boxes tried to hook them up they have an activation date of 12 of 2037. Called them they said my order was messed up will have send more boxes. Ok got more boxes still could not activate I canceled the order. Took the boxes back and cancelled my bank draft. Well they still took a payment out and just stole my money. They are the dumbest people I have ever seen. They literally stole money from me when the bank draft was canceled. So be very careful with att they are thieves.

This company has fallen so far they are resulting to thievery and lies of incompetence. Fell on hard times, they didn't effect payment arrangement properly and failed to contact when things didn't work properly. Then after cancelling my service, continued to charge me for services they did not provide. When I got back on my feet, attempted to reconcile only to discover they are trying to charge for 2 months of service not provided and when I asked for an explaination, I got excuses and threats of collection. Offered to pay what I owed and reconnect but they were far too greedy and unreasonable. Don't do business with thieves and charlatans such as AT&T. Worst phone company on the planet and their home internet people baited and switched on me. DO NOT TRUST AT&at!

Since I basically live between the United States and Italy, I tend to stop using my American number twice a year for 2/3 months. They suggested me to just "suspend" temporarily the account. So before leaving I did it, and got a confirmation (via phone support). After one month I got a bill of 200$ and they kept going up. When I asked explanations they told me I didn't suspended it, when I did and gave them also the dates I asked to suspend and the activate the account. I decided not to pay for a service I didn't used and yesterday I got my "final bill". I paid and I asked to re-store my account since I'm going back to school soon. They told me my phone number was already given to another user so I had to change AGAIN my number. They didn't refund me my final bill- but that's okay, I just know I will never work with them again even if they sell themselves as the "best" operators.

Would never purchase any ATT product or Warner Bro items. Today, the ID station, owned by Warner Bros which is a subsidiary of AT&T advertised an AIDs medication wherein males are shown in intimate caresses and disgusting kissing scenes. This, as my grandson witnessed this trash. You people are evil. BTW, my grandson thinks you are equally evil.