AT&TReviews 2,458

I $#*!ing hate at&t and the customer service is awful, and liars. At&t allow the sales department to lie just to get you in a god for sake extremely high paying contract. With features, that should come with the phone but, they make you pay for. Like the app active armor for one.
This company customer service is absolutely awful., Atrocious... Lazy and I'm starting to believe our right dumb, there's not one person in this company I have spoken with and was satisfied, mostly because a great majority of At&t customer service were not trained obviously but, more so did not understand what the hell they were talking about. I'll be happy when my EXTREMELY HIGH CONTRACT IS OVER.I WILL SWITCH CARRIERS. AT&T IS NOT WORTH THE HEADACHES...AND u would think with all those towers they have it's good service, well it's not calls drop all the time ughh a $#*!ing disaster making the choice to switch to this awful phone company...I regret every last dime I give them I $#*!ing hate at&t. And I hope you tell that $#*!ing company. I wish they gave fingers to show if u like this company...I would give these $#*! holes 5 middle fingers.U $#*!ING SUCK.
No one at at&t read notes and that that's because no one at at&t take notes when talking with customers

This company is a death contract.
I had brought my own device, now I'm being harassed to pay my bill of $80.00 in order to unlock a phone that's not even theirs to begin with. (Mind you bill payment has already been scheduled) but it doesn't have anything with locking a device that's not theirs.
Worst company ever. Wish I never had signed up.

Do not waist your time!
I filled up an order as a new customer to have an internet service for a 1Gb Fiber Optic. The process was simple. Follow the screen and fill up all the information including your credit card info. Account was set-up and the appointment of the service was Chosen based on their available (not grayed) slots. My appointment was scheduled then for Dec 23rd,2022. Guess what? On Dec 23rd,2022 I stayed at home after calling my job that I will be late, and to my disappointment, nobody showed up and nobody call, and nobody apologized. Waited like one week or so, and someone called from AT&T to tell me that I have an appointment on January 07th,2023. I never made any appointment or so ever. To make it manageable, I told him sure, let's do it that day. He said, we need to cancel the first one. I said that I won't be able to do it but if they can that would be great! "We will do it for you,Sir! No problem" the rep suggested. My appointment of Dec 23rd was canceled by AT&T because they failed to appear and because I still have the appointment on my app as a proof of their failure. The rep went on and canceled the expired appointment and wrote:"we had to cancel"). BUT here is another Drama! Nobody showed up on the January 07,2023 either!
Getting frustrated I went to my app and I clicked on chat with customer service … I waited a good amount of time before a representative asked me how I'm doing and what she can do for me. I explained everything to her and she checked all my account then asked me to hold while she can get help from somebody else. The rep Came back and she said that they will call me. 9 days passed, as I'm writing this, and still nobody called or showed up! This is not the AT&T that I used to know! I'm happy with my current provider but I was trying to test the Optical fiber option that is provided by AT&T. AT&T should fire those rubbish incompetent managers and employees because they are loosing a lot of customers this way.

The service was awesome! We went to AT&T at The Woodlands Mall. Elizabeth was very helpful. She's doing a great job. We also received a lot of help from Mujeeb. We are very satisfied with the service, actually we changed to AT&T from T-mobile.

Been a Loyal AT&T mobile customer for 7+ years & now I've encountered a so called non-return device problem. Sent the damaged phone back to shipping label given & followed shipping instructions. It's now going on 3 months since device was returned at local post office(stated in instructions) & now they're charging me the fee as if I've never returned the device. I've spoken to several agents including their so called LOYALTY dept & still NOTHING! Called again tonight & now they're saying the case that the last manager filed has been closed & not approved due to them not receiving it. I've given all agents tracking #s including date & time device was dropped off. (Thank god I took a picture of both label & receipt) When manager-agent tracked device & searched for any usage, it indicated that there was no usage on the device since that day. They've been telling me that the charge will be removed within a certain time which kept expiring & still no removal of non return fee. I'm here to advise everyone that no matter how long you've been a loyal customer to them, they are not concerned about their customers WHATSOEVER! If I would've known it was going to encounter a problem like this I would've kept the device & canceled services before I upgraded with these people. Once again, I've never had an issue with them until now & I'm very disappointed! I will be canceling in a few days if there has not been any adjustments made. I'll take my services elsewhere where loyalty comes first.

My daughter, husband, and I switched service from Verizon to AT&T. At the time we switched service, we traded in our phones for an upgrade. We were specifically told that with the trade in, each new phone would cost only $100. This was not the case. We are actually now paying $22 per phone monthly for 36 months, which is about $800 per phone. There are additional fees associated with our account that we were not informed of. We have already been on the phone with AT&T several times, but have unfortunately, not gotten anywhere. Verizon service all around was much better and they were always upfont and honest. We will be visiting the nearest AT&T store, complaining, and then switching back to Verizon. Advice- don't use AT&T.

This company has fallen so far they are resulting to thievery and lies of incompetence. Fell on hard times, they didn't effect payment arrangement properly and failed to contact when things didn't work properly. Then after cancelling my service, continued to charge me for services they did not provide. When I got back on my feet, attempted to reconcile only to discover they are trying to charge for 2 months of service not provided and when I asked for an explaination, I got excuses and threats of collection. Offered to pay what I owed and reconnect but they were far too greedy and unreasonable. Don't do business with thieves and charlatans such as AT&T. Worst phone company on the planet and their home internet people baited and switched on me. DO NOT TRUST AT&at!

I finally decided to purchase an Apple Watch at the Bedford Indiana store. I was please with the information and instruction that I received on my watch. I appreciate the patience Faith had with me on introducing me to my new att product. She made sure is gave me a review of all promotions taking place. Love my apple watch. So glad I took the plunge!

I was an AT&T internet customer for 6 years. When I moved to a new house, I was given an installation date. The day before, I was contacted and told the date was pushed back by an additional 8 days. Now, 4 hours after the time frame and several calls to try to contact someone who has any idea of when to expect the installer, I've given up and had it cancelled. Hopefully I won't continue to be charged for internet I cannot use. I even went to a physical store to see a sign that said, "will be back in 15 minutes." Do real employees actually exist with this crappy company?

I had the pleasure of working with Ben at this store. Ben took the time to help me order a new phone, provided me with excellent information as to what my new plan would look like. When I received the phone, I went back to the store and Ben was able to transfer all of my apps to my new phone. He is very pleasant, customer oriented and willing to help. Very good experience.

I switched my phone service from Verizon to Att. What a nightmare! Customer service is horrific, service even worse. I switched back after 3 days and they charged me $168 for 3 days of service, THEN turned around and billed me another 40.93. This place is crooked beyond anything you can imagine. Go anywhere but here it's the WORST. Plus good luck trying to get to a person after they sucker you in. RUN

I HAVE BEEN A CUSTOMER OF AT&T WIRELESS SINCE 1999. I I HAVE HAD A IPHONE SINCE THEY CAME OUT. WHEN UPGRADING IN THE PAST THEY USE TO GIVE YOU CREDIT INSTANTLY FOR YOUR OLD OHONE AND HELP WITH THE PURCHASE OF YOU NEW PHONE. WELL AS WE ALL KNOW THE COST OF NEW PHONES IS CRAZY HIGH. I HAD A IPHONE 12 PRO MAX AND UPGRADED TO THE IPHONE 13 PROMAX, I DID IT ON THE MONTHLY PLAN AND TRADED IN MY 12, GOT A $1000.00 CREDIT BUT AT&T SPREADS THE CREDIT OUT OVER 36 MONTHS. I WANTED THE IPHONE 14, BUT STILL OWED A BALANCE SO I PAID IT OFF. I WAS TOLD MY CREDIT WOULD CONTINUE BY AT&T REP, SO I ORDERED THE 14 AND SENT MY 13 IN AS A TRADE, BTW ATT STILL OWED ME $583.00 FOR CREDIT ON THE 12. NOW THEY ARE TELL ME THAT SINCE I UPGRADED THEY ARE GOING TO KEEP MY $583. I FULFILLED MY AGREEMENT AND PAID MY PHONE OFF, THEY SHOULD FULFILL THEIR AGREEMENT AND PAY MY $583.00. SEEMS LIKE THEY DO NOT WANT YOU TO UPGRADE

Their sales people are sweet talkers and full of lies! I left my previous and now current phone service provider because I was promised a cheaper bill for the same features. I gave my phone as a trade in for a newer one. A week later, I get a phone bill for $135 with charges I wasn't aware of and wasn't told I would be paying for the phone for 3 months and added services I didn't approve. I immediately called to try and get my phone back and cancel service. The sales person would not answer and I was told it's at the warehouse. So I had to pay a restocking fee when I gave the phone back and I'm still without my phone. I had to buy another phone and restore my previous service. I sent a dispute letter and it took them weeks to send a letter stating the charges are valid. How? When, I turned the phone in and canceled services within 14 days? This is pure greed! You can't charge someone for future services when the services are no longer active. A complete waste of money, time and energy. Their customer service can't provide a valid reason.

The agents, supervisors, and new automated systems were downright downtrodden to me in a matter of weeks, as I explain why, do this: get out while you can.

Firstly, they've adopted an automated system to deal with billing. This means that if you have an issue with billing, it's between you and A.I. In other words they won't bother to assist you beyond what the automated system does. This is good for their stress levels, yet it's demonic if you need assistance with payment issues during economic struggles.

Secondly, the service agents are not adhering to empathy in any sort of way amidst calls. If your concerns don't fit into what they're told (from God knows who), then you're screwed. 3-5 agents in the course of day either hung up on me, verbally assaulted me, and someone basically sent me a text detailing how I could leave their services.

Lastly, they are not offering ANY discounts! The best they'll do is waive a fee, and you'll usually have to ask. They move as if they don't care that we're overpaying. If they don't care about your value, then why should we support them financially?

People will likely leave AT&T unless they get back to what should be the focus of any brand: customers.

My son passed away. He was on my family plan. I called to cancel his phone service, but they want me to pay $1300 for his phone before they will let me cancel his service. No sympathy or empathy. No "I'm so sorry about your son". NOTHING. I just paid for his funeral. I don't have the money to pay for a phone that is no longer being used. It's so inhumane and unkind to make families continue to pay for phone service of a dead loved one.

Despicable terms worst service ever
No courtesy for customers with 6 damn lines paying for 4 years more than my car not do not ever use them

This co. By far is the greediest company I'v e ever delt with! Their offical wireless site, reviews-. 800k visits and 200k likes? That tells you 3/4 of their visits where complaints! They want your money and that's priority #1!

I have so much to write with my dealings with AT&T and the AT&T store in Raynham, Ma. Instead of writing every single detail, I did a short version. I am stuck being an extremely unhappy customer until I can afford to switch to T-mobile or Verizon. I highly recommend you avoid AT&T all together. They really have zero customer care and only worry about how much they can get from their customers. They offer no incentive to keep existing customers. It starts with over a year not having the ability to review any bills and intentionally lying to customers from the store personnel including the manager at the AT&T store in Raynham, Ma.

Store personnel told me on 3 store visits, last visit just figured, I had to accept insurance on each new phone. Charged 3 months. Extra charge $85.00

Store personnel told me, I would receive $1000 towards a new phone and only received $800. Extra charge $206 36 month term.

Store personnel placed insurance on phone.Full year 1 phone of $17.00. Extra charge total $204.00
Store personnel placed next up on all 4 phones. Extra charge $102.00

Store personnel told me to contact customer service to have them wave 2 activation fee for 2 phones. AT&T declined the offer $75.00.

This is after explaining to customer retention twice on the 5 store visits, 3 times speaking with customer service to cancel each charge in 2 consecutive months. They didn't! They basically did as little as possible to shut me up with the least amount of credit. Grand total of $672 from lies and over charges and received only $23.00.

I hope you reconsider choosing AT&T. I am stuck but your not.