AT&TReviews 2,458

I have had multiple problems with them. I've had service for 30 years. My first run in was UVerse. I canceled service and they continued billing for 2 months. I was out $600. I contacted them and they said they never received the equipment. I gave them the warehouse ref number to show that they did receive. All good check on way even gave me check number. No check. 14 calls later and still no money. Each time they said they fixed and money on the way. My wife said they just are trying to wear me out and I'll just give up. She was right. I got tired of wasting 3 hours each time trying to rectify their stealing from me. Second problem. My wife and I had watches with lte service. I had mine for 2 years and hers 3 months. I would miss important calls from my watch number and didn't understand. I tried calling my number and got a message ' You cannot complete call because the voice mailbox is full'. Hold on My watch doesn't have a mail box. Tech said the same thing. This happened 4 times and 4 times AT&T fixed it. Well here I am again, no service. I'm paying $30 month for 2 watches with no service. I get so tired of always calling in and wasting time on the same old thing. I've paid for how many months with no lte service on my watch. I called in to cancel service on both watches and they try to gloss over it like it's nothing. They ask if I really want to cancel. I said sure, I save $30 a month for the same service which is ZERO. I couldn't give my watch number out anymore because I was getting too many complaints that they couldn't get through. 30 years of being a customer and this is how they treated.

This is a disgusting company like literally no other words can describe it. I placed an online order for internet and they said it was take about 2 days woo! Wrong. It has been almost 2 weeks and I still do not have internet. But what I did get is an at&t technician to come out to my house to try and SELL ME AT&T PHONE SERVICE AFTER WASTING 2 WEEKS OF MY TIME. NOOO I DON'T WANT A HORRIBLE PHONE COMPANY TOO! I digress… however this man literally came and did nothing but try and sell me at&t phone service in my OWN HOME. Very uncomfortable. And they shipped me multiple Internet Modems (internet box) and then told me i had to ship them back before I could get the right one (wasting my TIME & GAS) but then I couldn't even return the box because I didn't know the account number associated which I WOULDN'T KNOW BECAUSE I DIDN'T PLACE THAT ORDER…… I really wish I was lying about even 1 part of this but i'm really not. And now I finally got my box and it will not set up properly. I know about this stuff and know it's not my fault and now they say they are only going to give me a credit for the first 7 days of the month…WHAT! But now are sending out a technician to "fix" it aka probably try and sell me phone service and realize he's not an advanced enough technician and I didn't just plug it in wrong and have to send a real person here and then I'll have to call back again and wait an hour on the phone to talk to the supervisor to get the measly 3 more days added onto my 7 days of free credit …. Absolutely ridiculous dude I am self employed and if I treated people like this I would be in jail.

In March 2021 I added a new line for my daughter. I was looking on the website for what phone to get. AT&T was offering an iPhone XS for 30 payments of $5 per month. ($150 total). I had a question about the new line and called AT&T to talk with customer service. While on the phone they said I could complete the order over the phone, so I did. Fast forward 3 months and I am being charged $30 per month for the new phone. I did three online chats (1 hr each) with AT&T to question the charges, each time I was told they would correct the problem and I would receive confirmation via email. I did not receive any email confirmations, so I called AT&T. After many calls, transfers, disconnects I learn that because the order was processed over the phone, the discount does not apply and there is nothing they can do. I will be charged 30x$30= $900 for a phone that was supposed to cost me $150. After 5-1/2 hrs trying to resolve this issue with AT&T the best they can do is give me a $400 credit to my account. So now I am paying $500 for a phone that was advertised as $150. The AT&T employee who processed the order never told me that I would be charged full price for the phone, even though I was very clear that I was discussing the $5 per month offer.

One star is too much for them. They are the worst to deal with and completely incompetent. You get a different answer from every person u talk to. Not one person is trained properly and all they do is pass the bucket from one incompetent dept to another. Pls do yourself a favor and use Verizon.

This company is a joke. They don't care about their customers, they have people working in the middle east that promise you stuff over the phone and then they don't want to honor it. In my case this person promised a $20 discount for bundling 2 services, and it took them 3 -4 months to bundle the services, and after that when i called to get my discount, they said the dont offer the discount anymore. I asked them to go back and listen to the recorded conversation, and they said they conversations stay on their system for only 30 days, are you kidding me? Bunch of incompetent people and im just waiting for the phones contract to end so i can leave this stupid company. Be careful with this company, run away!

The worst customer service ever! They don't help you budget. Don't work with you at all I will be switching carriers. Then when you Makena payment they cut your service anyway..

I recently canceled my account with AT&T. I canceled it the day after the billing cycle started. I knew if I called them they would tell me I have to pay for the extra day so I paid it that same day. Now they tell me they are keeping the whole month's worth of my payment because the billing cycle had already started. So they kept 82.50 for one day of service and then they tell me I should have read the contract. I was with them for five years and technically there was no contract. I never renewed and they kept it month to month. But they refused to give this single income, single mother her money back.
The initial reason I cancelled is that every other time I tried to log in to pay a bill i would be asked to verify the account with the code they sent to my phone. Only it was not my phone, my son had the phone and I could never get it in time because he is away at college. I told them that over and over with emails and chats, but nothing was ever done. Now they get a bonus by keeping my money.
I get nothing can be done because they are a huge company, but anyone reading this can avoid what happened to me, by canceling service in time where they aren't stealing your money, just because they can get away with it.

En el día de 7/25/2021 hablé con 4 representantes del departamento de lealtad al Clientr que lo convidan que se salgan del servicio de art hablé primero con André después con Alejandro seguidamente con otra Andrea y por último con tania sin obtener una claridad en mi conversación acerca de un ajuste en mi cuenta la cual aumento más de un 50 porciento sra de art pongan atención a lo que las personas dicen de ustedes y atiendan a los que pagamos sus salarios

Lost land line service a week ago. Was told that no technicians were available. Today a tec. Whom I never saw, left a door hanger with his name and time of service claiming it was fixed. Well it wasn't! Well I called the number on the card and got auto this and auto that before finally talking to a live person who explained that it was too late in the day to get him back out here and next week all available technicians were busy!
I asked why this guy didn't knock to make sure our phone was working. Of course no good answer. We are in our 70's with health issues and need our land-line working. Our doctors use this number. Wish we could not pay them but our internet is through them. Terrible service there as well. You want a copy of my bill from them as proof?

The salesperson who convinced me to switch to AT&T was the start of the lies. Basically AT&T is not counting my trade in credit and claims my phone is "lost," so they are charging me hundreds of dollar. However, I have provided them the imei number and usps tracking number. 10 months last and 13 calls later to customer service…no progress. They are rude and they don't take notes so each time, I have to start over. Often they say, "Let's just see what happens next month" and nothing happens. I have never felt so financially stuck. They will not leave their service without paying the full price of the phone I was supposed to get for free. I have cried and screamed over something so simple. They will not let me talk to a manager. I leave them 0 stars each time they ask for feedback and no one follows up. Avoid the stress at all costs and choose someone like Verizon instead! I have wasted 14 hours of my life on them having the same conversation.

Don't go with att! My husband has TBI AND IS DISABLED! HE has been with them for almost 20 years! No issues until his phone got STOLEN! WE called att and they said that the stolen phone would be covered they wouldn't make him pay for a stolen phone! We went to the att store and he got a new phone! Well a couple days later they added a 1265. 65 dollar balance to our account! The lost iPhone 12 only retails for 799.00 and he has had it since October so he has been paying on it! Well they are saying he owes the larger amount and he only owed 600 and something! The price they are wanting him to pay would pay for 2 iphone 12 phones! So they didn't resolve the problem they are ripping him off and wanting money for a phone that was lost and an amount he don't owe! There con artists! That's not right and no way to do loyal customers!

I have had At&t unlimited for about 8 months, and for 2 months now they are trying to charge me for a second phone, second phone service plan with all fees including phone purchase installment, insurance installment, upgrade installment, taxes, etc. as well as a random $50.00 restocking fee for? And of course, two $40.00 reconnect fees... They turned off my service to my actual phone and didn't turn it by on until I made a payment if I didn't pay a big part of this fraudulent lines past due bill.
I have spent 16 hours of personal time on the phone with customer service( mostly on hold)on 6 occasions, having the representatives tell me they removed the ghost plan bill and its generated costs. I thanked them graciously, each, time...
I have spent $60.00 in transportation, been extra stressed, and lost $3000. 00 in business income (due to being without communications for multiple days because of the multiple days of interrupted service bullying"' use of the fake phone bill's past due) And my phone has been getting sub-par connectivity and absolutely blasted by random, nondescript "click link" messages 1-2 every minute (24hrs) for 6 days now. And if I cancel my service now to go elsewhere, I will incur negative creditscore effect (x2) by early contract termination of TWO lines, and I am sure more illegitimate fees, and lose a phone have paid about half of the seriously high price for.

I'm never writes reviews but I'm so done with AT& T. I contacted AT& T for a replacement phone because my phone was not working. The rep told me I could get BOGO free apple watches so I ordered the watches. Now I receive a bill $100 more a month after the 14 day return period has expired. I contacted AT & T investors and discussed my concerns with senior manager Toan and was very disappointed with higher management after being a committed customer for 22 years. We just wanted the company to honor what was told to me and asked if they could go back and review the recording. The senior manager said they only keep recordings for 30 days. The rep promised me that my bill would only increase $10 and that was false and deceptive information. I'm looking to change carriers soon because I trusted the rep because of my longevity of 22 years with AT &T. No resolution and it appears they don't care about deceptive practices from their rep. The options given is nothing compared to my years with them.

If your cel
Is lost or stolen, att will
Never stop the payments and send the new codes to the lost or stolen fone, after several
Months i just stopped the payments after i did everything they asked me to, i think they are using this to rip people off, i went to the att store, they told me to do it, noone could help me, many fone calls to customer service later and $2000 dollars later i stopped the cc payments, then they hit my credit rating, so unfair
Beware of att

I was promised a trade in value for my iPhone 6s 64 GB excellent condition of $150, which was to be $5 a month off the price of my new iPhone 11. I have called several times and they promised to fix it and never did. So they refurbish trade ins and resell them and give customers squat! My service is also crappie.

George 's new Kyocera phone that I just purchased yesterday. It was delivered by 12 noon today, even before the free phone being sent by AT&T to replace George's Rugby flip phone, because AT&T is discontinuing their 3G network.

I could not believe how fast the Kyocera phone that I ordered yesterday afternoon was delivered. AND, 2 days in a row... VERY helpful and courteous customer service.

Thank you Shante for taking the time to try to assist us, even though you were finished for the day and leaving the store because it closed at 7 p.m.

If AT&T had the Kyocera listed on my account, she could have helped us. My account only showed the free AT&T flip IV phone that I will be returning, with the label that I received yesterday from Rubiana H.

Shante showed the 2 barcoded numbers on the box, that will help us once we call the AT&T customer service number.

I can only hope that I get a 3rd helpful service person who knows as much as Rubiana H and Shante from the Lehigh Street Allentown PA store.

Keep up the good work girls. You are a credit to your employer, AT&T!

I have never been this disappointed in a cell phone service! I have been on hold with them 50-min & no one has picked up yet! I am a new customer & I want to go back to Sprint. This is my second call to them in a month & both experiences suck bad. AT&at should be ashamed of their false advertisement. I think I hate them.

TERRIBLE. My family has been with ATT for a long time and it's been so-so, always takes hours to get a new phone but decent service.

I recently tried to switch over to Verizon to get a new plan with my husband and they WILL NOT UNLOCK MY PHONE! I switched to Verizon and am now stuck with a phone with NO service. We called customer service to have it unlocked and they said it would take max 48 hours. 48 hours later, it's still locked. I call customer service again and suddenly the passcode that worked 48 hours ago no longer works, as well as the answer to our security question that hasn't changed in years. He says to go online but I've tried the online unlock forum 6-7 times and it doesn't work. Then he says to go to the store, but they seem to be phasing everything to be online. Sounds like a catch-22 doesn't it? DO NOT GET ATT if you don't plan on being stuck with it for life.