AT&T

Worst customer service I have ever experienced and once your 3 months deal is up they charge u double to try and make up for the deal then they will pretend that u didn't call in and keep charging you I have been trying to get my bill right for 3 months now and still want me to pay 224 instead of the 108 like it is supposed to be so I did it for 2 months now they want me to do it for 2 more months plus they turned off my cable 3 times in 6 weeks and want me to pay 3 reconnect fees even though they agree it was there bad but they don't know how to fix it except keep paying double for s another 2 months and they will fix it they say wow I have never experienced customer service like that it's nuts cable is better doesn't go out when it rains my box's always malfunction I have never had all 4 box's working at one time one of them always has a problem

During transfer of my account to Verizon (due to AT&T's poor service), there was poor communication by AT&T, resulting in my account being shuttled back and forth between the two companies. AT&T did not maintain my current calling plan during this process (an obvious and basic expectation), so I was charged $368 in fees that should not have been charged, and my account was sent to collections before I could even reach AT&T.
MY ADVICE - AVOID THIS UNSCRUPULOUS COMPANY

I owed ATT $38.00 past due NOT EVEN ONE MONTH. They SUSPENDED MY SERVICE WITHOUT NOTIFYING ME - AND I MISSED A MEDICAL TELE APPOINTMENT! I have had service with ATT for two years. Did they really have to suspend my service over $38 when I had made a payment arrangement?

ATT is the absolute worst cell service company. They don't care about people and they are deceptive. They should be banned.

Why do I have to login again and change my password when I have never missed a payment and pay $250 a month for my sevrices. Not to menyion getting ripped off for a Samsung Galaxy 22 that was supposed to be free but I have to pay $800 for the worst piece of $#*! I have ever owned.

I am very disappointed with AT&T! 2 1/2 yrs ago I trade my iPhone 7 for iPhone 11 and they offer me to pay $350 for my old phone and until now I didn't got anything, I am fighting for that $350 credit (IPhone 7) they promise when I finish pay off the new phone and if I keep the service, since August I have been talking with everybody work for AT&T and no solution, the worst customer service. They steal my old phone and that is it one advice don't ever trade your old phone!

I purchased AT&T phone and internet service in May of 2022. I was promised a bill of approximately $129 per month. Immediately they sent a bill for $149/month. After repeatedly going back to the AT&T store several times, I wound up paying $140 per month - after paperless billing. Also, they promised me a $300 gift card for signing up. They did not mention that it had to be "claimed" by me within 120 days. I never received the card. Life happens and I forgot about it for a while. My GF reminded me about it the other day (April 2023). I called to ask why I had not received it and was then told that I could no longer claim it since it was past 120 days. I was promised that $300, but not told about this 120 day bull$#*!. Now they will not honor their promise to me.

I have cell service issues where I didn't have them before(dead zones). The internet is not any faster, and periodically runs slow, or is out all together.

I am especially dissatisfied over their promising a $300 reward for signing on, and I do not recomend their services to anyone.

The worst customer service
Everything outsourcing the don't know what the say or done
Guys please please read it and don't ever move to AT&T it's a big headache
I move my business line and there no day that I'm not registering

If you have att uverse and qualify for the lifeline discount and arent getting it from att it is because they are lying to you. Other VOIP providers offer this discount. ATT just wants to make more money. You will also need to review your bill each month as they tend to overbill to see if they can get away with it. They try and shuffle you from csr to csr so that you will give up and leave them alone. I have spent hours on hold and being shuffled around while I was a customer. Same thing with their wireless division if you use a prepaid service you will only get about 40% of the time you pay for and that is intentional. You can file a complaint with the FCC and FTC against them and it will help and get action from ATT I do advise doing this when you have a problem with them. Currently they are under investigation by the FCC and the Department of Justice Civile rights Division for their practices I advise staying away from them if possible

The Company has not produce new equipment the company insurance company words are no good as soon the bills are paid im terminating all business I never reviewed such bad customer service imti att&t]insurance ever into At t&t I regret doing business

Was sent replacement phone Tuesday it was DOA. Sent back just to received another one today that is DOA been calling ATT for 2 hours this is bs...delivered at 1 pm been on charger since been on phone with ATT still waiting. ATT IS HORRIBLE they don't understand what you are saying. Will be changing service to someone but ATT

Worst experience my whole entire life I paid off my phone broke my contract still can't break away from these people never ever recommend this company to anybody they're full of lies when I first came to AT&T a year ago I gave them a brand new phone so I can get their services that phone was one month old not a scratch on it they gave me $0 for that phone they stole it from me I just pay to break my contract and they still want me to keep paying the money this is a fraudulent company this company should never be allowed to service any people with their services I highly recommend never use AT&T

We are strongly questioning our decision to move from Comcast to AT&T our Internet went out May 7 in the afternoon and now being told no technician can come until late afternoon on Tuesday, May 10 unacceptable - addition were demanding a refund for all the days that we have no Internet and no cable

The service sucks, customer service is atrocious and they charge you way too much for all this bad service. I'm switching as soon as I pay my phone off. Myself and my family will never get ATT again

Unhelpful and very rude customer services. Won't help you out if needing payment arrangements for a day after the bill is due, got service's suspended and now wants me to pay for last month and the new month IN ITS ENTIRETY. I tried paying for the past month but since it was a day over THEY CANT BYPASS IT. I CALL BULL$#*!. I've never had any issues with sprint or Verizon like this $#*!ty $#*! company. Obviously only cares about money than their signature customers. IM SWITCHING ASAP. My customer rep was ONTERO. NO HELP WHATSOEVER.

I went for internet and cable and I was never given information regarding a "contract", after 5 days no internet, I call to cancel services and for 4 days of cable I was charge over $400 to cancel "contract", manager by the name of Christopher basically was you pay or you pay, despite their bad service.

I live in rural Regency Estates Subdivision in Terry Mississippi and for years AT&T has delivered 6 Mbps best effort download speed which means WE NEVER GET 6 Mbps. I have made several attempts to reach out to AT&T as a reprehensive of my subdivision. We have over 100 homes in our area and when I did reach a rep I was told by that AT&T rep, after he finished laughing, that AT&T has no intention of upgrading our area to a faster download speed. I think it is bad business that AT&T has a 100% customer rate in our area because we have no other choice. We are paying good money for a speed that cannot stream movies, games or music. We are trapped and stuck with a carrier who cares nothing about keeping its customers current with technology. This is just over dial up. We are all looking at Hughes net and dropping AT&T. We will discuss this over the next 2 meetings. Doesn't look good for AT&T in this area.

I had an AT&T phone when I was a kid, and I have to say that I like Apple much better. The annoying things about the phone include the low battery life, and the inaccessibility to the Internet. Don't buy an AT&T phone, but an iPhone instead.

Was told if i started service phobe was free yet i being charged for phone.phone when phobe beoke couldn't get a new phone because phobe that was supposed to be free in atl paying on at&t have consecutive saying get free pgobe teasing in any samsung phone yet they sat this particular phone they wont take they don't even want the phobe they stuck me work can't get a new phone because I'm under a contract that i doesn't know Scott be required to pay for phone that was supposed to be free

My internet has been down since before the 23rd of December. I kept checking the site and the outage map to see when it would be back up. Kept getting a lot of false "it's fixed"/"no outage" on the att outage map. Finally called on Christmas after getting fed up of the site not at least Acknowledging that there was still an outage. Got an outsourced customer service rep that I could barely understand, told them I KNOW it's still out, and asked for some sort of timeframe for when it's going to be fixed. They asked me to restart my router, and I told them I already reset it 10 times that day to check if the internet was still out. I got put on hold, and told yes, there IS still an outage in my area, and it will be fixed in 24 hrs!... it's still down and all I really want at this point is a reason WHY?. Did ice take out a line? Did a squirrel kamikaze a transformer? Is everyone on strike? I have to start work from home next week, and this might get me in hot water! WTH AT&T? They've got their hands out when the bill is due, but I doubt I'll get any compensation for not being able to use my internet or subscription services for the past week. Also been seeing others post about customer service just straight up hanging up on them, so I may be forced to switch providers sooner than later. It's too bad. The internet worked well, WHEN IT WAS ACTUALLY ON!

My Father entered hospice in March and service cancelled by me... Still getting bills in May after Father was deceased. Telephone support is
Abominable!

Frankly, I have become highly disappointed with AT&T as of late. I traded my iPhone XS for 2 iPhone 11 Pros about three years ago. I was told that my credit would be applied toward future bills; however, that was not the case. I sent my iPhone XS in with the return label that was sent to me with my new iPhone. Upon activating my new iPhone, I packaged up the XS, slapped that return label on the box, and had it mailed out within the week. It was only today that I realized that they said it was sent to the wrong department, which caused a 90-day delay because it was lost in their system, but who do they try to blame? You guessed it, me. AT&T stole a device from me and never upheld their end of the agreement. I could have sold that device for 900 at the time. Now they are trying to back peddle and give me a 300-dollar credit which I denied, but they still applied it anyways to cover their butt. The only remedy I want now is a 900-dollar credit or an iPhone XS because they never upheld their end. As it turns out, this is too big of an ask for a loyal AT&T customer whos been with the company for over a decade. At this point, I am left with little option other than never to use their service again. I am incredibly disappointed with their service.

Wasted a whole day on the phone being transfered around and sitting on hold for a simple issue. This is the worst customer service I have ever experienced. TERRIBLE!
F*** At&t

We have been using at&t wifi for a few years. Their customer service has always been good helping us troubleshoot any problems and getting all of our devices connected to our network. Thank you