AT&TReviews 2,458

AT&T is the worst company ever! They have the worst customer service ever! And tell lies to make you feel as if you're delusional! I've been with them for 10yrs and the end has come! I'm dead done! I would never recommend anyone to AT&T ever in life! And even the people at the Office of the President of this company lack respect! Prices and fees out of control. And could careless of your circumstances when it comes to your bill.

AT&T is a terrible company! We had a bundle and cancelled everything in January. We did it online, but I went into a store to make sure everything was indeed cancelled and was told everything was cancelled. We have continued getting monthly bills. Each month we call and after giving them about 30 minutes of our lives, are told that everything is taken care of. Today we called about the latest bill and were told that there was a record of a March call, but that the cancellation was not in effect until April. So, we own them over $300. (This is not the same as the $400 cancellation fee we paid when cancelling.) Aughhhhhhhh... It would be cheapest ti pay it and be done, but this is wrong. Unless you want to have AT&T until you die, don't use them ever. I wrote this June 1st.

It all started in December 2018... The promotion ended and I had to get a new one. So I just down graded to no STZ and Showtime. My bill was to be $149 a mo. When the bill came it was $199. Nobody could explain where my savings was...
I decided to switch to Direct TV and the technician came on a Saturday and told me bad Idea to mount on ceiling. So it was not installed. Come Monday (May 2019) I have no service at all NBA Play offs
I literally have been on the phone with AT&T early mornings and evenings after work, for a whole week. And nothing gets done. They tell you fake promises just to shut you up. They promise to reimburse me, they promise to send some one this past Saturday nobody showed or tx me to let me know they were not coming. Been waiting over a week for a technician to come and reinstall the service. I screamed, cursed even cryed and the didn't give a!#@*.

I was going to Mexico and told the ATT support to not allow any of my lines to be charged for international calls, and requested none of the lines be able to take or make international calls. 1 month later, I receive an extra $100 additional fee for international calls to my already inflated bill. At this point, I begin the many calls (2 calls a day for over 2hours wait) to ATT in attempts to rectify the false charges. I was given phone numbers to unified *******085, which led to the ATT automated system hanging up on me every time I called. Another time I was told that there is an International dept that can assist me, and there I was also told they have placed a claim but I never heard back from them. I called in for a few more weeks, until finally after many threats to call my attorney, and creating a class action lawsuit, did I finally get told the money will be refunded. I am still waiting for the money to be refunded. My advise if you are considering ATT is find out how much your time is worth, and forfiet all of it to ATT because that is what you will end up doing if you have the misfortune to become their customer.

I live in rural Mendocino County and have ATT DSL "high-speed" internet. Speedtests routinely show speed at 4-5 mbps and in the evening speeds are consistently throttled down to levels 1-3 and streaming, even on a single device is often compromised. 5 years of complaining, replacing equipment, and excuses do nothing to improve the situation. Ironically, the main fiber optic cable through the area to the coast runs through the property I live on. ATT service reps give the same scripted answers when reached. What gives!? Unfair practices to throttle speeds in certain areas.

I don't kno whatever happened to AT&T but they have lost their minds for 8 months I've had nothing but problems my bill gets paid 3 days later I've got another bill due even higher than the one I just paid so numerous times I've contacted them nothing changes aat one point I've got an agent calling me for 3 days just to argue with me it's to the point I've contacted the BBB I'm fed up tthese ppl are ripping us off badly and then trying to make it our fault. I do NOT recommend AT&T to anyone

AT&T do not honor their promises, of Visa gift cards! Do not fall for their bs! I switched to AT&T in February, with the promise of a $100.00 Visa gift card. I never received it, and it is May 10th, today. After spending over two hours trying to get someone to help me, a supervisor finally informed me that I did not qualify for the gift card. WOW! I remember the day that the service technician came to my home. It took over 4 hours to install, no biggie. Then my account manager came to discuss my services and explain everything to me. I asked him several times about the gift card, and he assured me that I would receive it in the mail in 6-8 weeks. Again, no biggie, I am a patient woman. He even gave me his business card with his personal cell number, in case I encountered any problems, or had any questions. When I did not receive the gift card, I called him continuously, and texted him as well. I begged him to help me, since I couldn't get anywhere online or over the phone. He never responded to me, in any fashion. I bet he would have responded immediately if I wanted to purchase more AT&T products. In case anyone would like to reach out to him, his name is Ryan Roggow, and his phone number is *******699. Tell him Trish gave you his number! SOOOOO, with all of that being said, F U ATT&T, and F U Ryan Roggow. I cancelled my service and I am going back to Spectrum. For the love of god, people, take heed and believe these reviews. I sure wished I would have.

Spent over 2 hours on the phone and accomplished nothing. Just tried to simply transfer my mom's account to the family account. After 2 hours they said we can only do that in store. We went to the store for that sole purpose and was told we needed to do it over the phone. It's an incompetency circle jerk where you get sent from one department to another where no one can actually do anything other than give you a different department to contact. Never have I witnessed so much collective incompetence.

I have been screwed by att for the last time they dobt give a hoot about you me and my grandson was watching cartoons and my service goses off. So I call my bill was 157 I made arrangements to pay that. Sent them 80 dollres ans then turned around and sent them 40 my next due date with them wouldve3been the 29th but that cut me off. I had norhing but a bad experience with this company since I've been with them. Att needs to be shut down

Since att took over my direct tv account, things are nothing short of a catastrophic event. You now must have a security number, a security code, a security question and an account number to access your account. These people are not able to identify my account with a simple phone number. They are not available 24- 7 as they claim. It is an absolute nightmare dealing with these folks, as you will be charged at every turn to reinstate your account as you were disconnected from their service because you cannot access their service from the internet because of arduous access procedures. BE PREPARED TO HOLD A LONG TIME ON THE PHONE TO DEAL WITH CUSTOMER SERVICE. AND YOU MAY BE DISCONNECTED AND HAVE TO START OVER. EVEN THEY have a hard time accessing YOUR account with their own convoluted, whipsawed, wrapped around the axle, access codes, security questions, various numbers, etc.etc. As a business owner, I would never, ever have such a complicated, misfitted, unfriendly, user system, such as att has. In the old days att was very highly thought of, and that high regard eventually was lost because of greed, power, and manipulation. I hoped with the New Att things would be different. They are not. Stay away from ATT, FIND SOMEONE ELSE TO HANDLE YOUR CABLE NEEDS, AS THEY ARE A WALKING VOLUME OF INCIDENT FROM A TO Z! ATT WOULD BE AN EXCELLENT CASE STUDY, FOR WHAT NOT TO DO TO KEEP AND ATTRACT YOUR CUSTOMERS!

Almost impossible to speak to a person for support. I signed up for the new fiber internet service. After 3 cancelled installation appointments, the 2-4 hour installation took all day. I tested my speed while the installer was there and was only getting 1/2 of the speed I subscribed to. The installer said his job was done and I should call support. After the difficult hassle of getting to a heavily accented support agent who knew nothing and just read from a script I gave up and tinkered with it myself, I was able to get the promised speed. I pray that I don't have issues in the future that require tech support.

They leave you on hold, have a horrible phone system and charge you a $100 for installation even if it's already set up for AT&T!

I switched to AT&T prepaid from virgin mobile prepaid because I bought an iPhone online that was not unlocked. I thought the service would be comparable but I went from paying the same amount and getting 10 GB of data - to AT&T's garbage, insulting deal of 1 GB of data. When I called customer service to unlock my phone so I could go back to virgin mobile, They insulted my intelligence by saying I was stuck with them for six months. When I asked to get transferred to a supervisor they said there was no supervisor available. When I insisted on speaking with the supervisor she put me on hold and pretended to be someone else but it was the exact same voice. She then told me to go online to do an unlock request, which resulted in the same answer. This is the worst company I've ever had the displeasure of doing business with. I can't wait until I never have to deal with at&t ever again!

Contact BBB.org to file a complaint against AT&T if you have a problem with them.
I purchased a tablet from them for a Bundled deal. They didn't do what they offered instead they separated everything and I was out $ 300. They admitted it was there fault but Never refunded the their mistake that I paid for.
I cancelled my month to month phone and they charged me $ 632.00 without an itemized bill, I asked for one but was never given one. I only owed $288.00. I ended up paying out $ 505.00.
Never ever until my dying day will I ever go back to them.
They only care about making money!
They will make you go in circles.
They don't care about what you have to say because they have your money.
Money is the root of all evil.
Shame on you, AT&T!