AT&T

Att does not honor the deals they make. After your billed it will be way more $. Incompetent employees and uncaring management

They changed my bill date without notice, charged me over $300 dollars this month. Terrible company!

My Wife & call to talk about Billing She was wonderful. 2 get us in a package. U made our Day Thank you Very Much!

Been overcharged 180 dollars every month for the last 5 months because of "system errors"! No answer from customer service

5 months to get our US MILITARY SOLDIER on active duty account suspended! That's first off then one billing mess after another over charges! Disgusting

I have through AT&T with my internet they have been good so far with that I had to have some work done and one of the workers came out and fix the internet then he asked me if I would like to sign up to get phones and that I would get $250 in cards for each phone that I signed up so I did it and I called two weeks after that to verify the gift certificate or shall I say the gift cards they said I should get them within 30 days I can call back after June 9th and find out if they send them out I call AT&T I get the run-around I've been on the phone for three days trying to resolve this their customer service is lousy they keep transferring me to different departments just to get me off the phone and then they disconnect me I was promised these cards and it's like they just want to get there Commission and then lie to you about getting the gift certificate cards they just tell you that to wheedle you in I will never do business with a T and T again I will be looking for it new internet as well I do not need to be put through this they have made it very difficult I hope you all have a better experience with them than I did mine was lousy

This is a disgusting company like literally no other words can describe it. I placed an online order for internet and they said it was take about 2 days woo! Wrong. It has been almost 2 weeks and I still do not have internet. But what I did get is an at&t technician to come out to my house to try and SELL ME AT&T PHONE SERVICE AFTER WASTING 2 WEEKS OF MY TIME. NOOO I DON'T WANT A HORRIBLE PHONE COMPANY TOO! I digress… however this man literally came and did nothing but try and sell me at&t phone service in my OWN HOME. Very uncomfortable. And they shipped me multiple Internet Modems (internet box) and then told me i had to ship them back before I could get the right one (wasting my TIME & GAS) but then I couldn't even return the box because I didn't know the account number associated which I WOULDN'T KNOW BECAUSE I DIDN'T PLACE THAT ORDER…… I really wish I was lying about even 1 part of this but i'm really not. And now I finally got my box and it will not set up properly. I know about this stuff and know it's not my fault and now they say they are only going to give me a credit for the first 7 days of the month…WHAT! But now are sending out a technician to "fix" it aka probably try and sell me phone service and realize he's not an advanced enough technician and I didn't just plug it in wrong and have to send a real person here and then I'll have to call back again and wait an hour on the phone to talk to the supervisor to get the measly 3 more days added onto my 7 days of free credit …. Absolutely ridiculous dude I am self employed and if I treated people like this I would be in jail.

I have a screenshot of a payment arrangment that mysteriously doesn't exist in their system. AT&T is TRASH

When I was trying to set up service the man asked me some questions for confirmation and they were in 2016 who did I take an auto loan through? Well I cosigned for 3 kids and have a car of my own and did not know! Next question was in 1993 who did I take out a Student loan through... well that has changed numerous times and didn't have any idea. I failed and he said I had to download a bunch of stuff and I said no thanks, I will just go to Spectrum, I said it nicely, as I was in the middle of a move and did not have a time. He said: " You are so lazy" Are you kidding me? To be talked about that way?! By the way I am 58 years old and in tip top shape and work out 6 days a week while working full time and just picked up a part time job! Do I deserve to be called lazy! I was given a time for the installer to come out on 3 different occasions between 11:30 and 2 time slot. The installer called at 8am and said he would be there in 25 min. I could not get a hold of the person I had set up to be there for him. So I secretly called from my office in a high school that I share with 5 other people. I did not want anyone to know I was doing personal business. The person I was talking too kept beating around the bush, so I asked for a manager... he said quit shouting at me. I was making a secret phone call from work and he said I was shouting? He also said I should call the original person I talked too! 1st, does anyone really know who they originally talked too? Secondly if by some rare chance I did... could I really contact him/her again? I use to think At & T was good, it has been 4 years since I was with them, but WOW oh WOW have they gone down hill! So disappointed, thank goodness we are not in contract! Nobody deserves to get talked to the way I did! I am a professional, kind and deserve to be treated that way!

I had an extension with AT & T. I called due to Job transition, they refuse to pay me On-time due to 2wks notice. I explained to *******@AT&T, the guy was rude Lucis (somethg like that & Supervisor Elizabeth refuse to wk with me & im a Essential worker & 1st Response. I was Done with AT &T after 4yrs, i called & was with Verizon, but decided to called back & talk to Austin in Tennessee Collection Dept, he was a Life Safer & need a RISE!. He took my partial pmt & im all good not. I can continual driving 48states...

It took a two weeks and 26 hours on the phone with AT&T to unlock my phone.
First they say "upgrade your plan" ( 20 minute speel and you can't get them to get back on point)
Then they say download our APP or we cannot do this.
Then they say log-into the Internet--what if you loved in Africa or the Amazon or many parts of Mexico---no unlock for you.
Once you say no to all of this they ask for the 33 digit EID code. They have right in front of them on their computer screen how, but they won't tell you. It's like this:
Settings--then General--Then About--then you'll see it--all 33 digits.
Then once you give them that you need a second phone w/ a different phone number to take their call.
Then they say you are unlocked.
BUT... there's more. Don't hang up!
Right below the EID you'll see a place that shows if you are really unlocked or not.

Mine still was locked--I am not surprised at this point--2 hours in--first call last week for same thing also 2 hours.

Once they heard me say..."Sir, it still says it's locked". He unlocked it ( maybe 2-3 seconds more) and we were able to finish the call.

Oops. They still won't let me port my number!

Now I need a 6 digit pin.
2 more hours on hold or being given the "Wild Goose Chase and Upsell". Then you have to have a second phone again. Then they give you a code that starts with a * and then digits. None of the codes work. They just cause your call to be "Disconnected".

I am now on 5 hours and 31 minutes--still can't get my phone unlocked and number ported over.

Think it's the account or number or me?
Nope. I own a law firm. We are moving all 80 lines and each line has had the same issues. We have used 5 employees so it can't be us.

I thought I was done--BUT no. It's been another week--oops now two more weeks. I now have a confirmation in writing from AT&T that they have "ported out" the number. BUT actually they haven't.
So again I am on the phone all day as they pass me around. They even put a "Global Fraud Block" on one of the phones ( w/o reason or authority) because that's another way to avoid "porting out".

This is TORTURE.

Tried to transfer 7 active numbers from
Tried to transfer 7 active numbers from T-Mobil to 7 active numbers at AT&T at Sam's club. Took the 6 hours to transfer 4, during the process, AT&T deactivation my main number. They couldn't continue, so I have 3 numbers with AT&T and 3 numbers with T-Mobile and one deactivated number. They told me to go to AT&T store to get a temporary number, then told me I had to wait for 3 days, I did waited 3 days. After 3 days and talked to numerous reps from AT&T, explain the situation over and over again hundreds times because they have different people pick up the phone and they don't assign a case to the same person, the answers I get are different from everyone and, I have to wait another 24 hours. 24 hours later I called again and they said I have to wait 5-6 hours because they only submitted the ticket a day before. I asked them about the ticket prior, they said they didn't see it and didn't want to look it up even when I offer to give them the ticket number to check. It's been 6 days since and my number isn't going any where, I can't get anyone to resolve this, I can't transfer my number back to T-Mobile or to another company because the number is inactive. It's my business number and I need it but AT&T doesn't seem to care. This is frustrating to the core. Oh and some of their employees can't speak English well either, which is how the whole mess stated. Never again I will use AT&T after this.

ZERO STARS! NEGATIVE 5 STARS!

Awful Service! Beware! Stay far away! Use any other phone company than AT&T! They have taken $2,000 out of my account... TWICE... now and give me nothing but a run around, when trying to resolve the issue. I have spent over 4 hours on the phone, waiting on hold, getting moved around from representative to representative and even hung up on by a supervisor. I have wasted 3 hours of my life on chat, having the same issues. Moving around from representative to representative to end up with a representative who just stopped responding and didn't come back until I mentioned a lawsuit and even then, he was completely incompetent. His name was Christian, and I have reported him to AT&T, but we all know what little that means. These companies tell you what you want to hear while telling the employee that it is nothing and to not worry. This company admitted that their system messed up and pulled the funds in error, put the money back in after hours of yelling at them and then turned around not even a month later, and pulled the money out again. AT&T is awful, and I would highly recommend staying away from them. They will steal your money and then take time out of your day, when you, yourself have a job to do. They read you a script and tell you they understand as if that helps to deescalate the issue. Well, that only works so many times before it sounds like a load of crap. I no longer buy the s**t that they are selling. Going to the store tomorrow and if the problem is not resolved, I will be going to a lawyer and suing AT&T. Plllllleeeease stay far away from them. They are scammers, frauds and lowlifes. I have canceled my card and reported them to my bank for fraud. Trust me when I say that I am trying to save you from this nightmare of a "company". Who can afford for these corporate pieces of crap to pull this s**t on a normal day, let alone right now with the current state of the world with gas and food prices?

******BEWARE OF AT&T******
Long post but you might want to consider reading about our experience.

So in an effort to cut expenses to save money, My husband for the first time looked at our AT&T bill in detail. We found a charge for $5 per phone line for something called Next Up Program. They've been charging us this every month since 2021. We just normally looked at the summary. Anywho, I did some digging and some people posted that their sales people will add it to your account to up their sales, apparently we aren't the only ones surprised by this charge. Now, we called them and asked for the service to be disconnected and since we didn't consent to this charge, we wanted the entire amount credited to our account. After over 1 hr of going back and forth waiting for a "manager" the lady came back on the phone and said a manager only approved 4 months of credit in the total of $40. I told her that was not acceptable and asked her to show us proof that we consented to this charge. Finally some guy gets on the phone and tells me the charge is non-refundable and based on their "investigation and protocol", they can only credit us $10 for this month but nothing else. I asked him what happens to the $40 they first offered. He danced around with his answers and basically he dropped it to $10 as punishment for us standing our ground. And because the charge has been taken out for the last 3 years and we never complained than that's on us. Basically, he's saying by not bringing it up sooner we consented. I kept asking for proof of our consent and he said and exact words "based on the notes, nothing specifies you consented to the charges, but also, nothing specified that you declined it" WTF?!?! He said we could escalate it to corporate. I asked him for corporate 's number or email and he said he couldn't provide me that information, that I could look it up online. Another WTF? Moment. I find it hard to believe he can't provide me with that information. This guy's name is Santos employee # *******, if that's his real information?
Att&t and it's people are a bunch of scumbags! So check that DETAILED bill every month!

Yours Truly,

Future former AT&T customer.