AT&T

I've been fed nothing but lies. I was told that my rewards could be used to cover their exorbitant startup fees. Lie! Could never get their site to work even when given step-by-step from three reps. Got one rep who was working on it for two weeks. Naturally - that is the time of you 14-day trial when you can no longer back out. My plan started Jan.19, and was told that since I was told to accept one of the rewards for one line over a week ago, and work on the other line as a virtual reward later only to be told by a manager from the rewards department today that I couldn't get a virtual reward since I had agreed to accept a reward by mail for my first line that my second lline must also be awarded by mail. And although both lines have now been approved they have not been mailed! I was also quoted a monthly cost for my two phone lines of $154 and WiFi of $35 for a total by of $189 which now is showing $246! I have literally spent 24 hours on the phone with different reps - not to mention going to two different stores over the rewards and my bill only to be told that they couldn't help me and was referred back to customer care and the Loyalty Retevntion department. Three weeks on the phone totaling 24 hours trying to get some resolution, only to find out today March 4th that it was known all along that I wouldn't be able to redeem either one of my rewards to pay my bill as I was promised. I was also told not to worry about late fees as they would be removed under my circumstances. Again a lie! Every time I would speak with a rep, I would get differing information about my account. In my opinion AT&T is by far the absolute worst communications carrier I have ever dealt with in my life, and I plan to do everything in my power to seek retribution for their unfair and corrupt businesses practices! Stay away from them - They are nothing but liars!

Att needs to do alot of work. To improve their service. They don't value their customers at all. When you complain they do not thing. To make it better. I refuse to use their chat service. You can call ten times. You make only get one agent. Who will half way help you. In the right way. They don't know what they're doing. Keep putting you on hold to do nothing. A waste if time they don't know how to get the information. For your account I always request a supervisor. Which they refuse to get one. They've hung up on me several times. I've been with att going on six years now. Does it matter not at all. Only thing that dies with them. Is when my bill is due. That they get their money. All they care about. Called the other day. To upgrade my phone. I was told to go into the store. Niw it says you can do it online. Set it to pick up at the store. Was I able to do it that way of course not why not. The agent didn't know how to do it. So of course I have to go into the store. To make sure it's done right. I've complained about their service for years. Has an acceptable rousultion been given. Not at all everything is still the same. Agents aren't well informed at all. Long as I've been a customer with them. You'd think they'd value that not at all. I get a better offer from other companies. Who want my business more then att. They will tell you one thing do another. I'd say record your calls with them. For your protection if you don't do that. You'll have a fight on your hands. Deal with them at your own risk. I do reviews to warn ppl. About bad service so they don't have to go through. All I have dealing with them. If you don't do your dugilengence. Then that's on you I've done my part. I always look for reviews. They matter make a difference for sure today. ATT doesn't care about it's long time customers. Which is very sad indeed. I recommend going elsewhere. Before dealing with them

I live in the country (not even the country, I live about 2 miles out of my city). ATT is the only ISP out here and at first, I had no issues with the WiFi, as I didn't use it that much. But now that I am a hardcore FPS gamer who would LOVE some access to the WiFi my friends that live on the city limits have access to. I can't get it. I run off the outdated technology that ATT calls, "High-Speed DSL." Well, when I think "High-Speed," I think around 5MBS (as it is DSL), but I can't even get my EXPECTED speeds of 2MBS. I have not ONCE seen speeds that I have been told countless time by ATT I should be EXPECTING. It bothers me because ATT won't do anything to attempt to fix it. And my "WiFi" half the time won't even work so that I can chat with an actual ATT customer support representative. I have had a very... Wait let me go find a good word to use of thesaurs.com OH WAIT CAN'T cause my WiFi is to slow. Thanks ATT for making me pay $80 a month for crap. And I mean actual crap. I give the finger to you and pity to anyone that has to sit through hell trying to do daily tasks that not even your fiber lines can handle.

Ravone was very helpful. She listened to everything I told her. She told me what would happen and when.Thank you Ravone you did an AWESOME JOB!

Horrible communications
Horrible customer service
Horrible internet
Horrible billing process
Just a plain rip off

My whole family and I came from Verizon and they have the best phone services! This Service At&T We have been having issues left and right our text message doesn't go through at all in any weather conditions esp if it's a little bit windy to very windy, our calls won't go through too, I have been sending messages to my family and they aren't getting my txt messages and they arent getting mine! What if I had a major emergency, I can't reach them because of this service, and the crooked thing is we all came to At&T with brand new iphones that were paid off all upgraded iphones and said to us we wont have to pay any payments in the phones we will be getting for our phones as a trade and Guess what we have a phone payment for each line of service paying for the phones and if we wanted to go back to Verizon we would have to pay the remainder for each phone of what they cost even though we gave them our brand new Iphones each Iphone over 1200.00 paid off! THEY LIE TO YOU, THEY RIP YOU OFF AND THEY TRAP YOU! We have to Pay another 26 months with At&T for a piece of plastic and glass and we can not even communicate! DO NOT EVER SIGN UP WITH AT&T the WORST SERVICE EVER! WE WISH WE NEVER LEFT VERIZON! I DONT KNOW HOW THEIR SERVICES FOR MOBILE IS STILL IN BUSINESS! THEY SUCKED THEN AND THEY STILL SUCK NOW!

I had at&t for over 16 years. I figured all cell carriers are pretty much the same so I just never made the switch. This last year was the last straw, I'm embarrassed I waited so long. Challenges/regrets: 1.) they're prices are at least double of all the competitor providers. Long term loyalty meant nothing when negotiating a reasonable plan. 2.) the customer service was a never ending headache; I constantly had additional charges for things that I had to dispute yet the resolutions given by customer service never seemed to match my bill, meaning more hours of calls, hold times, and reexplaining my concerns to god awful customer service reps. Never ending. 3.) I brought my fiancé to my plan. She traded in her 6S iPhone (brand new) because we were told we'd receive a buy out. They took the phone, gave us the steps to follow, we did everything at&t told us to do and in the end we got NOTHING for that phone. Nothing short of stealing my fiancé's phone and then charging is an arm and a leg for service. Loss of over $600. We tried to get the phone back and after weeks of effort they said there's nothing they can do and they no longer have our phone 4.) when I finally moved to another carrier I reduced my bill by 2/3rds and I have an additional line! (Sprint) I discovered, after weeks of calls and effort, my paid off iphoneX that was finally was unlocked but unlocking doesn't matter because the phone can only be used w at&t service. So what's the point of unlocking? I paid over $1,000 for that phone! What a scam. In the end I feel like the foolish one. It was an abusive relationship and I should have left them years ago. Don't make the same mistake I did. DON'T DO IT!

OMG! Where do I even start? I was on the phone for 4 (four) hours tonight and got NO help with a simple question! I kept getting "transferred" and then disconnected every time the agents transferred me. Each time I would call back, I had to go though the absolute phone-hell automated AT&T system to even get back in the que again. And then, of course, when the NEW agent answered the call, there were NO notes in the system, so I had to start over from square one AGAIN every single time I was forced to call back. ALL I needed was a print-out of an old bill. Because it was over a year old, I was told I would have to pay $5. I told the agent that was fine. I have 2 addresses on file with AT&T because I work part of the year in one location, and the other part of the year in the other location. We have houses that we own at BOTH locations, and BOTH addresses are on file with AT&T. When I FINALLY got an agent on the phone in the US, she ordered the transcript of the bill, then told me she HAD to send it to the address SHE had listed as "primary" on the account. I explained to her that for the next few months, I would be living at the other address she had on file, and I needed the bill to be sent there. She refused to send the bill to the secondary address, telling me, "It's against the law for me to send the bill to the second address. I'm not going to break the law." As someone who works in the law field, I have two questions for this girl: first, "What specific law are you breaking?" and two, "Are you kidding me?" So now, AT&T representatives are quoting laws to customers that don't even exist? Is AT&T teaching their call center reps to tell these lies to their customers? AT&T, your customers are not as ignorant as you think! I will be switching phone service TOMORROW!

First off this is something that has happened about a year ago but I have never giving a review about it. I decided to write a review because I was thinking about what they did when they switched over to 5g.
I was told my phone was compatible with the 5g switch over and that my phone if it had HD voice over calling which it did I was ok. My phone wasn't on the list but the representative on the phone told me my phone will still work. I was also not told that I would lose my number should my service get interrupted because of the 5g network switch, However when that date showed up my phone quit working. Not only did my phone quit working but I also lost my phone number. So now I was working to restore my phone number many representatives told me I could have it back but the store said I couldn't. It was a battle I tell you but I needed my phone number back it was tied to account for health and financial reasons. I trusted the representative on the phone because I figured they would know more than some local store. But the fact is I still don't have that number to this day. It's lost forever. At&t customer support was was deplorable to me. They had the power to give me my number back but refused. Now this review may seem long but in all what you are reading here is a very very very short version of what happened I was trying to get my number for days and was mislead believing I could. I was told I had to wait and wait so many days and to call back. All I can say with at&t is to not go with at&t and go with metro or TMobile. I had at&t for 8 years and I gladly moved over to a new carrier and got a deal for switching to them. There are awesome deals out there where you bring your own device and get a deal.

Where to be begin, I was lied to about my contract, promised things I never received, they lost my devices I turned in and they confirmed they received with a call and text but never gave me credit for it, and can't send them back to old service carrier so I'm screwed on them, told I have to deal with that. Was told a million times they would take care of my previous carriers balance with 2 three way calls by two different agents just to find out they can't do that so it was wasted time for noting. Was charged crazy amounts that kept raising higher and higher every months, the service sucked, always dropping calls and lagging. Spent countless hours waiting on hold explaining my situation for help and kept getting hung up on. Then when fraud was put on my bank account I do what they ask if me explain and inform them of it so my electronic payments are not effected, they charged that account anyways, kicked me off of auto pay charged me the additional nOn auto pay fees instead and then turned my phone off when 3 months later they said my payments got sent back from that account I told them not to charge but they did anyways. So now they are saying I have a balance of over $1600 which they never informed me of when I just gave them $957 for two months and then was told to turn my phones back on I needed to lay in cash at the store even though they were informed and have incompetent employees. I was told the truth maybe 1 time the whole entire year I've been dealing with them and even then I was told sorry I don't know why you were told that but nothing we can do. Sorry they lied to you. But lay your bill. WORSE SERVICE AND CUSTOMER SERVICE IN THE ENTIRE WORLD they are thieves and crooks and will bleed you dry and give you a to bad for you in return. DO NOT USE THEM.

We tried to get her number switched to charter! Well first they need a transfer pin! So call them to get it and they said the security code is not right when it's printed right here on my bill! So I call customer service from the flip phone they wanted me to and they said that's not the right pin and sent a temporary pin I could not give him due to being on the call the flip phone wouldn't pull up messages and I told the foreigner twice that I couldn't access it! He would not comprehend that! Instead of getting another way he proceeded to repeat the same thing he just said so I told him a 3rd time I couldn't open the message! I finally hung up I was so mad! Hire people that understand English! Not to mention they had her signed up for a business acct when she has never had one! It's a personal phone and they wouldn't change it so they were scamming a senior citizen! Disney from the store signed her up 5 years ago and they have screwed her out of thousands of dollars! She doesn't text or use internet she doesn't know how! So we closed the acct and switched to prepaid! Now we're going with charter and can't get the number transferred to activate it! Around in a circle we go cuz the automated bull$#*! didn't have the option I needed and couldn't get to a representative! Fix your damn systems! So tomorrow we will go to the store cuz your employee doesn't comprehend $#*! on the phone! I'm beyond livid she is 63 years old and doesn't get around well so thank a whole lot for your help AT&T you personally suck! I don't recommend this carrier to anyone and as soon as our contract with our phones is up we are gone too! Customer service my $#*!!

This company is very dishonest. One year ago I relocated to another area of the city where AT&T did not provide services. I connected them and informed that I would needed to terminate my current business of ten plus years with them. One of their representative instructed me on what to do (1) have the services disconnected (2) Return the equipments
through UPS. I followed the specific instructions and thought that would be the end of our communication. About two months later, I received a bill for $161.25, I connected them immediately to inquire about the bill, and was told that it was for the equipments that was not received. I went back and forth with multiple representatives for three to four months, when finally one of them took the time to investigate, and discovered that the equipment was there, but was never logged into the system, and she assured me that she would correct the mistake. Nine months later I started getting phone calls from collection agencies. I repeatedly explained the situation. Today I received an alert on my credit, my credit scores dropped by 126 points. I Investigated and found out that AT&T had put the bill into collection which was reported to all of the credit companies which in turn affect my credit score by 126 points, and the only thing that I can do to correct this is to pay the BILL. After paying the bill AT&T representative told me that I did every thing right initially, and that according to the record the only thing that they needed was a reference number. Not sure what reference number he was referring to, but all I can say is STAY AWAY FROM AT&T, they are NOT for the consumers, They are DISHONEST, and will ruin your credit. DO NOT DO BUSINESS WITH THEM if you value your credit score. I am only a little fish in a big pond that cannot fight COMPANY. CONSUMERS BE WARE OF THE COMPANY.

I had zero problems till this situation.
Promotion: turn in any android in any condition for the new s22 for free.
The salesperson over the phone stated they wld send the new free phone to me, and include the mailing stickers to return my old phone. However, the stickers were not included, so I had to call to request some to send my old phone (the customer service knew exactly what label to send me, so there is no excuse)
You wld think they knew what they were doing...nope.
I get the labels and the salesperson reassured me I was still in the time frame to get credit for the free new phone.
I proceeded to mail in my old phone to get my new phone for free.
Several months later I noticed my bill was wrong and I still wasnt receiving credit for the phone (they tell you it can take 3 months or more for it to show). According to the salesperson I spoke to, AT&T/the 1st person sent me return labels for the new phone instead of the old phone! The box with my old phone then went to the new phone warehouse, and nobody raised any flags or contacted me.
Now I'm stuck paying installment plans for a new phone when it should have been free!
The customer service stated without proof from emails or a store of them stating the deal I was getting, I am stuck paying the new installments (I did everything over the phone), so I get no credit for turning in my old phone that was paid off.
I've been a customer for over 4 years, and this is how they treat me. I wld not have traded my paid off note 9 for nothing, especially for the s22 if it wasnt for free.
The 1st 2 salespeople I spoke to said they had no record of a tracking number or even receiving my old phone, until I found proof, then the 3rd person stated they located it but it went to the wrong place and they cant do anything. Sketchy.
I found multiple reviews stating the same thing happen to others.
Do your research! Double check everything. Go to a store if you upgrade or trade in. AT&T doesnt know what they are doing.

I was with AT&T for years, Mostly the service and billing were good. Then about 2 1/2 years ago my husband had a fall, so I decided to get him an apple watch - in order to use and apple watch I had to purchase an iPhone. After purchasing the iPhone from the Apple store we went to the AT&T store to get the watch they were offering a buy one get $200 off a second one (which was over time $5.56 per month.) They told us we could use both watches off one iPhone, after we got the watches they said we needed another iPhone - so I purchased a mini at 1/2 off, again over time for 36 months. They said my husband could get a military discount if we put everything on his account. So, we switched - later I found out that he could still get the discount on my account. - so everything was switched to mine, they also made us upgrade to a higher service. The process of the switch lost us some money, so we weren't happy. Back to now! I decided to pay off the iPhone and watches. I called them on February 14th and paid everything off made the switch to Xfinity, I was told they would not prorate, that I still had to pay for that billing cycle February 13th to March 12th, I had no choice but to agree. I paid the bill in full, then to my surprise I received another bill this month for $52.74. They said that was proration for ONE DAY! I called and they gave me a $#*! and bull story that we were still on AT&T even though we transferred back on February 14th. 2024. The bill they sent me is so hard to understand - it appears they just throw numbers on there. The person I spoke to didn't go over everything with me. The bill was automatically paid. If the full monthly bill was $182.83 How is $52.74 the amount for 1 day? Beware of AT&T - I paid all this money when I have service with another provider. They say no contract. This is worse - if you have a contract, you know when it ends. I've been told by several people they should be reported to FCC, I have a full file of all the crap! I just want to be done with them.

Do not waist your time!
I filled up an order as a new customer to have an internet service for a 1Gb Fiber Optic. The process was simple. Follow the screen and fill up all the information including your credit card info. Account was set-up and the appointment of the service was Chosen based on their available (not grayed) slots. My appointment was scheduled then for Dec 23rd,2022. Guess what? On Dec 23rd,2022 I stayed at home after calling my job that I will be late, and to my disappointment, nobody showed up and nobody call, and nobody apologized. Waited like one week or so, and someone called from AT&T to tell me that I have an appointment on January 07th,2023. I never made any appointment or so ever. To make it manageable, I told him sure, let's do it that day. He said, we need to cancel the first one. I said that I won't be able to do it but if they can that would be great! "We will do it for you,Sir! No problem" the rep suggested. My appointment of Dec 23rd was canceled by AT&T because they failed to appear and because I still have the appointment on my app as a proof of their failure. The rep went on and canceled the expired appointment and wrote:"we had to cancel"). BUT here is another Drama! Nobody showed up on the January 07,2023 either!
Getting frustrated I went to my app and I clicked on chat with customer service … I waited a good amount of time before a representative asked me how I'm doing and what she can do for me. I explained everything to her and she checked all my account then asked me to hold while she can get help from somebody else. The rep Came back and she said that they will call me. 9 days passed, as I'm writing this, and still nobody called or showed up! This is not the AT&T that I used to know! I'm happy with my current provider but I was trying to test the Optical fiber option that is provided by AT&T. AT&T should fire those rubbish incompetent managers and employees because they are loosing a lot of customers this way.

This is the absolute WORST business customer service we have ever experienced. From either very poor or zero communication with us or across departments, there has been little to no follow up on anything! From the get go, phones were linked to the owners personal account, conflicting information was provided, and the whole transaction was devoid ANY useful assistance. We received our phones a MONTH after set up with them. We are an extremely busy healthcare clinic and when our phones were down over 12 hours (vs. The 2 hour expectation given) we not only missed a huge amount of business, but also potentially missed very important or even life threatening calls. After all of that, this is where the nightmare actually began! The multitude of reps we've been passed around to in various different departments either "can't find" or verify our account (even with phone numbers, "corrected" account number and fan pin and all IN HAND), only to either pass us on to some other obscure useless department, or conveniently "lose the call" in transfer (and believe me, we tried both the honey AND vinegar approach). While trying to configure our phones, one which came broken, with no overnighted replacement as promised (yep. Still waiting on it!) and after countless HOURS spent on the phone trying to get features set up we have still yet to talk to one human being that seems to give a flying f$%@ to be of any assistance. And the best part? Our caller ID comes up with the office managers FULL NAME- rather than the business name! If you want to keep your sanity AND money in tact- DO NOT CHOOSE AT&T AS YOUR BUSINESS SERVICE PROVIDER!

AT&T treats its prepaid customers like second class citizens.
I ordered a iPhone 6s prepaid -- they shipped it without requiring a signature. I live in a city, so naturally, the package got stolen.
I called to tell them. Instead of telling me that they flat out would not replace the iPhone 6s (which is the decent thing to do), after speaking with 4 customer service representatives, I was finally put through to their escalation department. I was given an email address to send my documents to (police report, phone number, etc). Please note that I said if they wouldn't replace it, I just wanted an iPhone 6s shipped to an at&t store and was willing to pay again. They refused to do that. I finally am given an email address (*******@att.com) to send my documents to. The email bounced back. I have to start the whole process over again, and when I get to the escalation department again I'm told someone would call me over the weekend. It's been 4 days, and no one has called me about this. I tried to just order a new phone online and ship it to my work address. AT&T canceled the order because they claimed they couldn't verify the shipping address. I went to the store as their email said to and the employee at the store said he couldn't help me. I called 611 one more time, and they also wouldn't un-cancel the order or place a new one.
The order value was only $211, AT&T has spent more money on customer service representative then the order was worth at this point. I am literally willing to pay them money for a new phone and they won't place a new order. This doesn't make sense to me as a business model and is a terrible way to treat people. DO NOT TRUST AT&T. I regret ever changing to them.

THEEE BEST CUSTOMER SERVICE AND ALL AROUND VALUE EVER! My guardian angel Cassandra and her manager hooked me up more then I've ever been before by any phone carrier. I'm now a life long customer of at&t and have a personal customer service agent who's as easy to reach as my mother on the holidays. After untold amounts of frustrating and lengthly customer service interactions over the years it's all finally over. My bank info and other personal info is in ONE pair of trusted and familiar hands not 10 different people from around the globe.

HUGE SHOUT OUT TO...

The Meadville PA AT&T store
and special shout out to

CASSANDRA AND HER LOVELY SUPERVISOR EVALYN D.@ AT&T

Hands down best service and value me or my wife have seen of ANY company let alone a globally recognized multi billion dollar giant of a company like AT&T where u would totally not expect such a "with ur best interest in mind" and personal trusting familiar envirnment. Across the board. To ever take place.
ALSO WORTH NOTING

At&t and TMobile are the only 5g providers that have a coverage map that doesn't look like you shot a map with a paintball major companies like Verizon and Sprint have a 5g coverage of just over 10% unless u live in a big city... if u want. TRUE 5g

GO WITH AT&T

I've had em all and I can with confidence say that AT&T is IN EVERY WAY the best