How would you rate AT&T?
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California
24 reviews
102 helpful votes
Follow Hailey S.
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Go phone!
December 24, 2011

Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!

Date of experience: December 24, 2011
Texas
1 review
0 helpful votes
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If I could give your company a zero I would! So happy we have options these days because I will be canceling my services from your company today! Unprofessional, poor management, and just flat out nasty!

Date of experience: May 19, 2023
Minnesota
1 review
1 helpful vote
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They automatically added damsung earphones as free. Then charged for them. Completely botched the order, fixed part of it. Then lied about fixing the part for the other line. I finally talked to one honest CSR rep after days of efforts and cancelled the whole thing before they completely screwed up our phone lines

Date of experience: April 4, 2022
Texas
1 review
2 helpful votes
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Don't do it.
May 9, 2019

With competitors offering great deals left and right you would think that at&t would step up their game. Nope. Just don't do it, waste of time and money and when you leave they get you with early termination fees and all sorts of extra costs.

Date of experience: May 9, 2019
New Jersey
2 reviews
0 helpful votes
Follow Lulubug L.
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Time to move on!
July 26, 2023

Been with this company over 30plus years! Had it with the overpriced, undervalued SERVICE! Never had full bars. At best 1! Hidden fees up the ying-Yang! Time to move on to better! You SUCK AT&T!
Royally!im

Date of experience: July 26, 2023
Virginia
1 review
0 helpful votes
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They deserve 0 stars.
February 22, 2023

Not only are they misleading the out right lie about monthly charges. I was told that my bill would be $50 a month with unlimited data. I received a bill for $70 and change with only 2 gigs of data with ran out in days

Date of experience: February 22, 2023
South Carolina
1 review
12 helpful votes
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Worst Ever
February 3, 2020

AT & T customer service is the worst I have ever experienced. It is hard to understand the people you are speaking with. I called to change my billing address on my account, that is all. I was on the line for over 35 minutes. I kept being switched from one person to another. You can't even call it Customer Service. It is the most incompetent service I have ever experienced.

Date of experience: February 3, 2020
Georgia
2 reviews
0 helpful votes
Follow Stephen R.
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They don't care about you.
September 16, 2023

Ordered my phone over the phone on installment plan. Was not offered next up. When I called about upgrading my phone now 24 months later. The person for AT&T on the phone said they don't have to offer it and probably forgot. So you will just have to pay off your phone if you want to upgrade. Not offering any resolution so the problem. Didn't care at all and pretty much said to bad to sad. This is the worst. I am a person that likes to upgrade and would have opted in right away. Thanks for making sure I move to a different company after this.

Date of experience: September 16, 2023
California
1 review
0 helpful votes
Follow Norm H.
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We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.

Date of experience: January 19, 2024
Oregon
1 review
0 helpful votes
Follow Noelle P.
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I signed on with ATT in May 2023, getting the Unlimited Extra plan at $75/month. With the discounts for automatic payment and going paperless my bill should have come down to $65/month. In July 2023 I received a bill for $99. After an hour on the chat and finally getting to a live person, it was discovered that ATT had bumped me up to the higher cost Premium plan for $85/moth. In addition, they tacked on a so called "Lost Device Insurance" plan that added an additional $17 to my bill. This was all done without my knowledge or permission, and I would not have known about it if I had not waded through the chat menus and the back and forth of repeated explanations and requests, once I had a live person. ATT would have siphoned an additional $34/month from my bank.
This is a warning to anyone considering ATT that, if you set up automatic payment, they will have access to your account. And if you are not vigilant, they likely will add additional charges.

Date of experience: August 19, 2023

Overview

AT&T has a rating of 1.3 stars from 2,450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AT&T most frequently mention customer service, new phone and next day. AT&T ranks 243rd among Internet Service Provider sites.

service
1,279
value
1,210
shipping
776
returns
798
quality
1,093
+6