Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!
If I could give your company a zero I would! So happy we have options these days because I will be canceling my services from your company today! Unprofessional, poor management, and just flat out nasty!
They automatically added damsung earphones as free. Then charged for them. Completely botched the order, fixed part of it. Then lied about fixing the part for the other line. I finally talked to one honest CSR rep after days of efforts and cancelled the whole thing before they completely screwed up our phone lines
With competitors offering great deals left and right you would think that at&t would step up their game. Nope. Just don't do it, waste of time and money and when you leave they get you with early termination fees and all sorts of extra costs.
Been with this company over 30plus years! Had it with the overpriced, undervalued SERVICE! Never had full bars. At best 1! Hidden fees up the ying-Yang! Time to move on to better! You SUCK AT&T!
Royally!im
Not only are they misleading the out right lie about monthly charges. I was told that my bill would be $50 a month with unlimited data. I received a bill for $70 and change with only 2 gigs of data with ran out in days
AT & T customer service is the worst I have ever experienced. It is hard to understand the people you are speaking with. I called to change my billing address on my account, that is all. I was on the line for over 35 minutes. I kept being switched from one person to another. You can't even call it Customer Service. It is the most incompetent service I have ever experienced.
Ordered my phone over the phone on installment plan. Was not offered next up. When I called about upgrading my phone now 24 months later. The person for AT&T on the phone said they don't have to offer it and probably forgot. So you will just have to pay off your phone if you want to upgrade. Not offering any resolution so the problem. Didn't care at all and pretty much said to bad to sad. This is the worst. I am a person that likes to upgrade and would have opted in right away. Thanks for making sure I move to a different company after this.
We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.
I signed on with ATT in May 2023, getting the Unlimited Extra plan at $75/month. With the discounts for automatic payment and going paperless my bill should have come down to $65/month. In July 2023 I received a bill for $99. After an hour on the chat and finally getting to a live person, it was discovered that ATT had bumped me up to the higher cost Premium plan for $85/moth. In addition, they tacked on a so called "Lost Device Insurance" plan that added an additional $17 to my bill. This was all done without my knowledge or permission, and I would not have known about it if I had not waded through the chat menus and the back and forth of repeated explanations and requests, once I had a live person. ATT would have siphoned an additional $34/month from my bank.
This is a warning to anyone considering ATT that, if you set up automatic payment, they will have access to your account. And if you are not vigilant, they likely will add additional charges.
Answer: Terrible service, this is the worst service I've ever had. Canceled all services with this company after my customer service experience. Customer service is horrible, their service in general is horrible, and they don't offer anything I can't get at any other competitors store. I wouldn't recommend service or work with this company, they are discriminatory and bias. All they do is take advantage of you and try to sell you stuff that you don't need so they can raise their commission. If you want to be serviced by a bunch of dilettantes, this is the place for you, bad service, work, and experience, Joshua at legacy village has terrible customer service experience.
Answer: At this point I am so disgusted with a T and T your customer service skills are horrible they don't help you out they keep transferring you to different departments just to get you off the phone they do not like to resolve problems and promises that they made they do not keep their promises they get you into getting into their products and getting their commission and then they screw you out of what they promise you I do advise anybody to go through a TNT they are lousy
Answer: Because they never really will cancel your service! They overcharge you and when you finally get a hold of them they still refuse to help.
Answer: To answer your question, Simply there is no accountability at AT&T. They bounce you around and they make NO attempt for resolution.
Answer: I use to work for AT&T, they have gone from bad to worse to I don't give a damn, and that's a shame
Answer: That is just silly. He wldnt be a multi millionaire if his businesses were bad. You forget, everybody loved him till he announced he was conservative. Isn't it all the democratic mayor's and governor's states that are going to shit? Or would you rather take crime over parent choice?
AT&T has a rating of 1.3 stars from 2,450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AT&T most frequently mention customer service, new phone and next day. AT&T ranks 243rd among Internet Service Provider sites.