AT&T

My mother called to see about a issue with her father's bill because he is old and hard of hearing!. She kept calling! Calling! Calling! To see if someone could help her out with the issue and every single time she got hung up on! Repeatedly. She sat there for about 8! F**** hours trying to get help all the way till F***** 12am! Through 7Pm just to find one little bill. That would be so easy to find but NN oOoOO! They had to keep asking for a F***** password that we never got and a BILLLLL! We never received at all
So they are all a bunch of F***** as****holes!

I am firing them after I get my issue resolved and will not only ever do business with them again, but will also make it my life's mission to tell everyone to stay away from this garbage company. What happened is that I was late on my bill. They turned off my phone IN THE MIDDLE OF THE DAY while my wife was out and about in a snow storm! When I tried to contact customer service to talk to them, THEY TOOK ALL THOSE OPTIONS AWAY since I'm a "loser" that's late on his bills. Literally, no option for online chat (since I can't even try and call them), and then when I tried to call them from my VOIP app on my phone using home wifi, they somehow recognized my phone is associated with my ATT account so they only gave me 1 option which is to pay, no questions asked no other options. AND, this is a small business account, so I'd assume these idiots would not treat business people that way. This really reminds me of how I'm treated by airport companies and gov't institutions.

Used this service since nokia back in the day of 2001. Worked in France, Guatemala, and all across western USA and southern USA in the mountains too. For three telephone lines it is about $250 to $300 for unlimited data texts etc. you have to call for international rates and international calling it is $10/ day as of aug 2022 or $100 unlimited. Your telephone is your LIFELINE to your family and friends and business if you get stranded overseas in a foreign country or you can locate the consultants for return to the USA probably at your expense. I recommend the ATT tower signals in the USA. The phone is a separate expense. It offers a phone insurance called Assurance to replace your phone if it breaks I think it's $100 per month like car insurance.

Their sales people are sweet talkers and full of lies! I left my previous and now current phone service provider because I was promised a cheaper bill for the same features. I gave my phone as a trade in for a newer one. A week later, I get a phone bill for $135 with charges I wasn't aware of and wasn't told I would be paying for the phone for 3 months and added services I didn't approve. I immediately called to try and get my phone back and cancel service. The sales person would not answer and I was told it's at the warehouse. So I had to pay a restocking fee when I gave the phone back and I'm still without my phone. I had to buy another phone and restore my previous service. I sent a dispute letter and it took them weeks to send a letter stating the charges are valid. How? When, I turned the phone in and canceled services within 14 days? This is pure greed! You can't charge someone for future services when the services are no longer active. A complete waste of money, time and energy. Their customer service can't provide a valid reason.

Nothing but Lies and headaches. NEVER EVER AGAIN. I will send smoke signals before considering them ever. Started with Billing issues, over-charges, promises and lies. $99 plan become $168/mo and then the promo - trade your phone for $800 credit. Was billed every month for new device I did not need but accepted because of promo.
Assured 3 times it would drop off and was given a $220 credit for a NEW Iphone 10X. Assured the $800 is coming. Got billed again to be told I needed to upgrade and its too late- $220 is what I get and I had someone who offered me $500 cash for it, and I told her I can get $800 from At&T.
This was the last straw. They already lost a 12 year direct TV customer for which they will never see me again for TV service also. My other phone was fully paid for.
MARK MY WORD- DO NOT TRUST THEM... They are smooth talking, false compassionate con-artists and need to be investigated for their many illegal practices!

This company does not follow there companies own policy there insurance company claims to be at&t however they are there own branch and do not follow there own company policy the double R's as of this day I have spent the last 5 days on the phone with their customer service department and still have got nothing resolved but all they can do is offer me a second line forcing me to pay for two lines these people are crooks do not support this this company if you are looking for a honest phone company and one that honors their customers go to Verizon you'll get better phone service customer service all around satisfaction

The worker Kayla told me the flip phone was free, that all I had to pay was the tax, which was 100.00. The next time I went in, my bill went way up. She never told me the phone was 1000. Dollars. She also up graded my service, which I did not ask for. Everybody gave me the runaround. I will be looking for new service carriers. I call it taking advantage of the eldery, as I am 63. I am on a fixed income, and I never would have bought a 1000 dollar phone. A worker took my complaint, told me the manager would call. Never did. I'm hopping mad

I have had AT&T turnkey cable, internet & phone service for decades. As long as everything was working ok, I had few complaints. But their customer support is abysmal. Worse than that. Every single call takes more than an hour, the employees never know anything other than how to follow a script to verify what you already know - things are NOT WORKING. Then they send you old recycled equipment that doesn't work, and that's another hour-plus before you can convince another untrained staff member that they need to authorize you to return that equipment. You do that, and the new equipment arrives days later, and that is also not functional. I used to manage a customer support group for website software, and I'm blown away by the exceptionally poor quality of their staff & their equipment. It's not the employees' fault - there's just no investment by AT&T in providing customers with any reasonable kind of resources if all goes wrong. I'm tossing everything, am willing to pay any price, and cannot wait to see my last-ever AT&T bill.

Called to have internet set up. An hour later I was done & had been told my internet modem would be delivered in 2 days time. On the 3rd & 4th day I was told the modem would be delivered that day. The 5th day I canceled service to go with another provider & the modem showed up in the mail. After figuring out my complex only deals with AT&T as a provider I called again to have the service set up, letting them know I had a modem & didn't need a new one sent. After several reminders & being told My request was understood AT&T continued to send another modem despite my request. The person who was supposed to come set up the modem also didn't show up until 2 hours later. After having the internet set up I did not get the mbps I was promised. They charged me a fee for a service on a specific date & failed to provide the service I paid for or do it remotely close to the date promised.

I called AT&T and complained about my bill and although I did get a bill for $106 the other day the girl I spoke with claims that she deleted the balance. I was very surprised that she deleted it but they did try to charge me and were probably hoping I wouldn't complain about a $106 bill for service that was never activated. I almost just paid it because I had this bad feeling that the entire process was going to raise my blood pressure and ruin my week but glad I did call.

They just stress you out and rip you off they refunded and payment I never asked for them they refunded to a card I don't have wrong on their end and I had to go through my whole bank to get it disputed their just stressful and headache and they don't really try to help they just half $#*! their job it's so sad

Long story short, went from 20gig of Hotspot,which allowed me to cast to my TV nearly all month, to 40gig which I get about 3 days out of.someone explain this to me? More gig, less services.MORE MONEY for what!?!? There's a "Hotspot" waiting for u all! 1 str ONLY because I HAD to...

Been dealing with AT&T for over 2 months. Tried to split a number away from this account, and they have gone nutso. One of our former employees wanted to keep his number so we asked AT&T to split that number away from our business. The physical store had us call 611.611 is giving us a huge runaround. They disconnected our access to our phones and sent the huge entire bill to the former employer and gave him access to all of our phones. HUGE CLUSTER! GRRR Maybe it is that AT&T outsources its customer service. At some point, they need to recognize that this is not working and is contributing to their low ratings.

It is incredible HOW these idiots stay in business. Absolutely horrendous customer service. The worst of any business anywhere. ALL my services have been with these inbred d*ck s*ckers for over 15 years. My internet service has been in and out 30 plus times. They keep sending dumb*cks to repair it only for it not to work next week. Directv stream service is a nightmare. It works when to wants to and its not very often. I have had a bad TV unit for months and they have not will not replace it. I am on hold for customer service for hours at a time. I have honestly spent a total of 40 hours on hold with these c*ck s*ckers. DO YOURSELF A FAVOR get another service. STAY AWAY FROM AT&T.

Long story short, I switched wireless service to AT&T with hope (and promise) of lowering my wireless bill by bundling AT&T internet (which I already had). The sales rep quoted me a price which was inclusive of a new phone however my bill is 30% higher than quoted. I've spent hours on the phone with AT&T and their solution is for me to get a cheaper plan with less data or pay for a more expensive plan which makes no sense. It isn't my fault their sales rep quoted incorrectly, but they seem to hold me (THE CUSTOMER) accountable for his mistake. Do yourself a favor and stay as far away from AT&T as you possibly can. Their wireless service is inadequate as well, so now I'm paying more for worse service.

Ive been with ATT for over 20 years before they were ATT and changed over to Cingular and back to ATT. This past year I moved to another state and it has been a nightmare dealing with customer service. They have gotten so big that they don't care. People to them is just something to suck money out of. STAY AWAY from This company and any other who pray on people by promising the moon and delivering garbage.

Litterally always the the worst feeling to know I have to contact customer service at AT&T, usually the worst experience of my month (or 3-4 months hopefully). Good luck connecting to an actual human, and if you do theres about an 11% chance they speak fluent english. I must say in-store wireless service representatives are generally very helpful. But they aren't always open, neither can everyone always make it into the store during their normal business hours. You wait 10minutes on hold for them service provider to make your experience take 10 times longer than it needs to. HEYY AT&T,,,, PAY your customer service better, and learn how to train, and then maybe you'll have better workers who actually give a care

Hi I was a att costumer for 6 years then a few months ago I fell I'll and couldn't pay my bill I tried to work it out with them and they said they couldn't help me now they call me and hang up I told them I am not working it out with them anymore I just want everyone to know how they treat you

I tell you only the truth. In fact, I purchased a phone at AT&T Authorized Retailer, and I wanted to pay it off at the time I purchased it, but later I find out he put me for 36 months financed. I strongly disagree with AT&T services and Retail Sales Consultants because it is not true. The retail sales consultants are not reliable and targeted grants. The monthly cost keeps increasing. The Retail Sales Consultants are not trustworthy and have no respectfulness. If you go to the AT&T Authorized Retailer on Shaw and Villa Ave, in Clovis, I recommend you need to think twice before you go to this location. The Retail Sales Consultants are not telling the truth. Please review the following attachments for the evidence.

Extremely expensive and not worth it at all. Do not change to this scam of a business. A million hidden fees. My phone bill was $380 for 1 device.

I have been trying for 2 days to change my Dad's payment method for his autopay. I have called 611 and the 1800 number. I get an automated message that repeats twice and then hangs up on me. I finally called from my own cell phone and was told the 1800 number was for postpaid and I would have to call another number. When I explained I was getting tired of being hung up on the CS agent, an actual person, hung up on me.

I am just going to let the number die and go to another company. It isn't worth the hassle and disrespect to deal with this company. I will also let everyone I know just how terrible this company treats it customers.

I only wanted to update my email address on the account. I was on hold for over 1 hour. My account was a business account and I kept getting transferred to people who do not handle business accounts! I do not know how AT&T is still in business! I also couldn't sign in online because it wouldn't recognize my email address.

If you're planning to transfer your line to another provider, make sure your phone is paid off before do so.

I order my phone through Samsung. Com( their credit card)I didn't know att could block my phone. They block my phone to the point for more than 6days where I need a MCK# called costumer service and they denied provide me a services. They send me to the new provider or Samsung costumer service. When the issue is a network one because of them. They gave me a reference number but none one wants to work with my issue. After 12 years off having them as my providers. Bad bad