AutoTruckToysReviews 143

I ordered a toolbox for my 2016 dodge ram and when I received it it was dented and scrapes all over it and when I called they offered me a $50 gift certificate in their own store. After many many many calls back I finally got them to refund me $50 back however the box still unserviceable the Dodge ram sticker in the middle of the box came off within the first week. Poor quality very expensive do not buy you can get something way better way cheaper somewhere else for customer service never return your calls you've been warned.

This company has the worst ratings for a reason. I ordered a product many days ago. I checked yesterday, and they said the order had not been processed! This is days after paying for the product. This morning, I received an email that the "label had been created". I emailed and followed it by a phone call. "Keena" answered the phone (she seems to be the only one who ever answers) and threatened me that she would charge me if I did not take the item and claimed it was already shipped! Really? Yesterday it wasn't processed. Today, the label had just been created. And suddenly it was shipped? She threatened me that she would charge me. I told her that I would contact the credit card company and the Better Business Bureau. "Keena" said she was documenting what I said and trying to intimidate me.

I called again, and yes, again "Keena" answers. I asked to speak to a manager. A guy who did not identify himself professionally by any title said his name was "Jessie". "Jessie" said it was too bad, I could have cancelled yesterday (when it was showing it was not even processed) and that even though the label had only been created minutes ago, it was miraculously on a truck and heading out to me. Seriously?

This is a charlatan company. Steer clear! They take days... post that it is not even processed, and when you want to cancel, it is suddenly "on its way." Really?

I wish I had seen this site prior to ordering.

Well... after being threatened, I am posting here and calling my credit card company to alert them.

Be careful when ordering from companies that post online. Many are legitimate, but others are not.

I'm building a Jeep for my wife, so I ordered a part from them on April 7th. She will need the car by April 26th so I had more than enough time to get everything and put it on. EVERYTHING that I ordered (even parts from China) arrived before this part. I chose this place because it was in the USA. I eventually got worried because it was the 20th and no parts arrived. I checked the order email and it stated that it would ship out on the 21st. Wow, they need 2 weeks to walk a part over to UPS. Okay, well... They have no method by which to actually track anything so I called on the 25th because there is no reason it shouldn't be here... Turns out, it was delayed until the 28th and no email to update me. When I asked for a refund, they gave me a song and dance about how their departments need to talk to each other before they could do that. Luckily paypal and American Express don't play that game. This place is a joke. Horrible customer service. Horrible ordering system. I called up WWW.CJPONYPARTS.COM and they next day rushed me the part which they had in stock and ready to go.

Ordered a wire harmess from them on amazon. The worng part was shipped to me. Informed them about the problem and after several emails they decided to approve a return request but insist i pay for return shipping. Why should i have to pay for return shipping if you shipped me the wrong part in the first place! Sent them another email about shipping they never responded back. Do yourself a favor look else where to spend you hard earned money!

I ordered some nerf bars for my truck, hardware was not compatible, spent half a day running around to find hardware that would work. Next, I order a bug deflector. The one I order is a low profile one that dips down and wraps around headlights on my dodge ram. They send me this most basic high profile one that only covers center third of the hood. I talk to cust service, say I can send it back but I have to pay for return shipping even though they admit that they were wrong, they throw at me the FINE PRINT: PICTURES ARE FOR ILLUSTRATION ONLY, ACTUAL PRODUCT MAY BE DIFFERENT. Really? Too bad as I will now shop elsewhere for the other thousands of dollars I'm looking to spend on my new truck. All because they don't want to pay for shipping for their mess up.

Purchased a set of Aries step bars for my H3t, they were too short. Found out that Aries doesn't actually make step bars for the H3t they sold me a product that doesn't exist. So back and fourth with Kathy and finally got a return label. I did not pay for shipping, bars are sitting at warehouse and I'm still waiting for my money to be refunded. This has been over a month and it's not over yet. Horrible customer service. Would absolutely under no circumstance buy from them again.

I just got off the phone with customer service. I spoke a Cathy who didn't listen to what I was trying to communicate about mix-up with my order. She just keep repeating her company policy that they do not pay for any returns. I asked to talk with a supervisor. I was connected to Lora, who said that no matter what the reason they do not pay for any return shipping and she refused to E-mail me, a return mailing label so I could benefit from there reduced return shipping rate. Which could have reduced my cost. For there site error. I was told I could try to E mail a justin@ auto truck toys.com I attempted to do that but was unable to. I will not be doing any business with this company any more! " 0 "star rating for customer service, and return policy! MK Stygar

Ordered two light assemblies and had them prof. Installed. Driver's side badly warped leaving large gap. The ask for pictures and got them. Now, they want not only the warped side sent back, but the other side that fits great as well. Only then will they consider replacement--while my truck sits there with no light assemblies--unable to be driven. Then I chance getting defective parts for both sides at once--not to mention another installation charge. Buy elsewhere.

I purchased a Chrome grill for my 1993 GMC C1500 from this company through Amazon. It took me a few weeks to get my mechanic to install the product and after installed we found that the product was defective and not representative of the part that was displayed online. I requested to return this grill for one that was in the correct condition and they were unwilling to make it right with me, stating that the order was over 30 days and was not polite in their conversation with me. DO NOT PURCHASE PARTS FROM THIS COMPANY AS THEY WILL NOT STAND BEHIND THIER PRODUCTS AND HAVE A BAD ARROGANT ATTITUDE AFTER YOU SPEND YOUR MONEY! STAY AWAY FROM THIS COMPANY!

First of all, I love their site and how easy it is to use. No jumping through hoops to find what you're looking for. Customer Service reps actually speak English and know what they are talking about. Good prices too. My husband buys a new truck every year so I get the duty of buying all the "cool" stuff he wants to put on it. Over the years I've used almost everyone but out of all of them, Auto Truck Toys is by far the most reliable and efficient.

I bought some Weathertech window visors for my wife's car, and they arrived 4 days later. We had to wait a day or two for the weather to warm up a bit, but they installed easily and looked great. A couple weeks later, both of the rear visors lost their "sticky" and kept falling out. I called the customer service number and explained what had happened. I was told that a set of rear replacements would be sent out as soon as possible. About 5 business days later, I had my replacements in the mail, just as I had been told. I will continue to buy products for my vehicles from this company!