Belk

I ordered a dress in their website. They were in stock in my size and it was a GREAT price! I was stoked to find a store that would sell my favorite brand at a cheaper price! I ordered it immediately. They sent me a confirmation email. The next day I got an email that my order was cancelled, no reason was given. I called during their hours of operation and they kept me on hold for 45 minutes before hanging up. I left emails asking why my order was cancelled and decided to call again this morning. The lady on the other end had music blaring and I could hardly hear anything she was saying. She pulled up my order and said that they didn't have it in stock anymore and that's why it cancelled. ABSOLUTELY RIDICULOUS. You let someone order something and get excited about it and cancel it just because you didn't update your website. Wow. I can't trust a company that does that. Never again will I order again.

Ordered a Christmas present on Dec. 6. No information from store that this would be unavailable for Christmas. When still had not arrived on Friday before Christmas, called concerned and told it would arrive on Monday. On Dec 23rd received email that present had supposedly been delivered but it had not been. After 3 very long calls to BELK where I was told to wait 3 to 5 days after Christmas present and let them know if still doesn't show up. Belk says FedEx put in US Mailbox. I tell them this would be illegal use of mailbox and at any rate not there. All afternoon wasted before they would give refund. It is now Dec 23 in a snowstorm and despite the refund I still am left with no Christmas present. Beware.

The store in The Villages is a mess! The fitting rooms are almost all closed.
I went today and wanted to buy a few shirts, but the dirty fitting rooms, the messy store made me ran out of there without spending one penny!
It used to be a beautiful, clean, organized store!
What's happening?

I have always been a huge fan of belk.com. However in the last two weeks I have ordered two formal dresses that were both sent to me used and filthy with the tags reattached. This is so unacceptable! I took the first one back at the end of last week and the sales lady was a palled, as was I. I re-ordered the same dress and got another one in the mail today that is even worse. The ham on the bottom is filthy and it has obviously been worn and the tags put on and resold. Belk.com get your head out of your $#*! and look at what you are sending out. This is totally unacceptable!

I noticed that people put negative review have only one review... Looks sketchy since many say they order all the time... So no other place gives them bad or good experience?!

Any way, ordered Guess boots, got 15% off for singing up for their email and shipping was free for orders over $99. The item came in new condition, as described! Would definitely order again.

PS I had problems while ordering in the begging because I found d a coupon code and when I put place an order it said there is a mistake, please review your order... So I called customer service and they said that the coupon that I found online is for customers that had bell credit card. Once I used a coupon for new customers that is not tied totheir credit card, the order went through fast and was shipped and delivered fast.