Belk

Most businesses let you know if an item is in stock online. Once availability has been confirmed you proceed with your order and expect within 1 to 2 business days to receive an email for tracking confirmation that the shipment is on its way. Well that is most companies with the exception of Belk.com. On more than one occasion I placed an order and waited for delivery information but then about a week later I get an email that my order has been canceled and I was not charged because the item was not in stock? There seems to be some disconnect between the process Belk uses for updating their perpetual inventory and what is shown to consumers online. I'm an elite card holder and never have I seen a process so dysfunctional. If you're truly in need of an item, Belk.com should be your last resort.

I ordered shoes from this store and they came with a security tag attached to them. I shipped them back and got them for a second time with the security tag attached to the shoes again. This is not okay at all! I tried calling customer service and they have me waiting for more than an hr. I'm so disappointed. I want a refund ASAP especially with COVID-19 and Mother's Day coming I can't afford to get robbed. Plus not to mention this shoes were to use when I got back to work. Shame on you.

No return shipping label is included with your order. You will have to take your package to the post office, pay return shipping and you must pay insurance, as well.
Then you'll find out that they only return a portion of your purchase price!
When you try to contact them to find out why they've kept a significant amount (in my case, nearly $11.00 on just one unworn top, returned in new condition, with tags and original packaging in less than 3 days time...) there is no response from "Customer Service"! I waited almost a week and contacted them again. Days later, they still have not responded.
Just as well, because I have no intention of ever being a customer of Belk's again!

I wish I had taken the time to read reviews of Belk *before* ordering from them. I just read many negative reviews and saw that Consumer Affairs has many complaints against this company!
Buyer Beware:-(

Don't purchase from them. First off if you need to return your purchase YOU will have to pay for the shipping which mine was almost $10 AND PRINT THE LABEL AND GO TO FED EX where they made me package everything myself even handed me the roll of tape like I work there! Secondly, I received an email stating they received my item and my refund will be issues in 7 days. 7 days passed no refund issued. Called customer service where I was told "now that you have called I am going to approve your refund and will have to wait 1-3 days." Basically have to wait 10 days in total (may not have even gotten my refund if I did not call or pay attention to my bank account) on top of my $10 return I paid, AMAZON COVERS THAT, go with them. AMAZON also issues your refund AS SOON AS THEY RECEIVE THE ITEM and will PACKAGE for you! SHOP WITH AMAZON. I will never purchase with belk ever again and I will spread the word.

Why is the Belk company making it so hard for full time employees?! They are trying to make people quit to hire cheaper part time employees. My mother has worked for Belk full time for 16 years and they are trying to make her schedule so difficult for her. Her only need was Thursdays off work. To help with her first and only granddaughter thats 6 months old. Thats it. She is a loyal worker and a top seller, consultant. Yet now they will not even give her this 1 day a week off. Its ridiculous how Belk has no concept of happy workers happy customers. I will never support this company again, and take my money elsewhere. Belk does not deserve hard workers since they would rather have cheap part time college students who do not care about customers happiness. People in our city literally shop at Belk to see my mom. She helped open this store, and they treat her awful. Sad Belk sad. Deff not a family store.

I recently purchased three Under Armour shirts during the Labor Day weekend. When I attempted to take advantage of the Labor Day Sales, Under Armour shirts were not available for a discount. After my purchase, I received a $15 discount through my email. Today, I attempted to return a shirt that was too small and order a larger size. I was told the $15 discount could not be used on this purchase. I will never order anything from this company again. They do not know how to spell Customer Service!
Sincerely,
Dr. Chamberlin

I ordered a pair of shoes from this website on 7/19/2013. I received a confirmation email saying that it would take 4-7 days to deliver. I just logged on to their website today 7/24/2013 with the intention of tracking my order. I just found out they cancelled my order. I have not received a phone call or even an email from them indicating that they cancelled my order. They could be a scam and do false advertising. If I were you, DON'T BUY FROM THEM...