I orded got my food and enjoyed the service until my bank called and said there was fraud on my account the last time I used that card was for beyond menu and before that two week earlier. It must have been someone there they used my card info to place a 573.42 online order at some place called against all odds. I don't even know what type of store this is. Please don't use this website.
I would rate a 0 if I could. The worst customer service I have ever experienced. Called to request a refund for the food that was never delivered. Has been a week and still have not received it. Will not be using this company ever again.
Hi Patrick Z,
We apologize for the missed delivery and we're more than willing to give you a refund for that order. Refunds normally take 3-5 business days for it to be processed. May we ask for the order number or the restaurant phone number so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
We used them for years, after they screw up my delivery map, and they didn't fix the problem, so we switch to other site, they took our google my business and change it themselves, now I have no access to my own page!
Hi Xi S.,
We're more than willing to fix the issue regarding your delivery map. Could you please provide us more details about your restaurant information? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
First and last time using this! I ordered our supper for work to be delivered at breaktime, 8:30. Beyond menu does not let the restaurant know the special instructions you add to your order. They just take your money. I now have cold food. Thanks for nothing Beyond menu
Hi Karen M,
We're sorry for the inconvenience. Can you provide us the order number so we can check what happened? You may reach out to us at our CS hotline at: 630-776-3590 if you have further questions.
Regards,
Beyond Menu Customer Service
Please look at your review online... duh how dare u still call me and asked if I am interested, for real?. And please stop calling my business. Wasting my time. Go do something else if your system is not going to make it. I complaint for several time told them to stop calling but they think I was joking or something so still calling. These ppl need to find another jobs. Annoying company ever.
Hi Does, Sorry for the inconvenience, rest assured we will inform our Sales Team to remove you from their list - we will be including you on our Do Not Call List. Sorry for those unwanted calls. Thank you.
No where in the ordering process was it shown that i will be charged for the delivery, only after punching all the details in and submit the order a delivery charge of 4$ came up on an order of over 30 bucks. Very dishonest, i will never use the site again
Hi Karsten, Delivery charge is visible on the the store's front page. If you check our website, you can see the delivery charge for all those stores pulling up on the search list. You can check it for the delivery charge. If you need further details, feel free to contact us at (630) 776-3590. Thanks!
I've been using this site since 2011 to order pickup from a nearby Chinese food restaurant. In that time I've only had 2 issues. One seemed to be a miscommunication between BeyondMenu and the restaurant over whether I had paid or not and the other was my account got deleted a few years ago. One transaction issue in probably around 50. The only reason I don't still use it is the restaurant quit using it.
Hi Ryan H.,
Thanks for the positive feedback. Rest assured we're continuing to improve the quality of our services to give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
I had reached out to Beyond Menu via email regarding us being overcharged and didn't receive everything we had ordered. Someone emailed me back saying that the overcharges will drop shortly - they did not and this person did not answer my questions for being charged for food but not receiving everything we got paid for. I wrote two emails back to this person and no response has been provided. This company is careless. Will not use ever again.
Hi Alyssa,
We are more than willing to refund whatever was overcharged by BM if any. Can you please provide us additional information for your order so we can check? We will refund when necessary. Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!
I am visiting friends in Las Vegas. My home is in Phoenix. I ordered delivery from a local Thai Food Take-out for our last dinner here together. The order was processed thru BEYONDMENU. They didn't bother calling to ask me why the billing address and delivery address were not the same. (Because I'm a guest here, IDIOTS!) Then they cancelled my order - but not until they got an authorization on my AMEX which will take days to clear off. When I asked them why - they claimed they'd called my cell. No such call was recorded as missed or dialed to me. I suspect I will have to fight with AMEX to get the refund. I ended up telling these morons that they were both greedy and incompetent. Then I replaced the order directly with the restaurant. Do not trust this company! They are rude, greedy, paranoid, and liars! That's just for starters. I'll keep you posted as to when and if I get the refund they claim they cancelled. So far AMEX says not yet.
Hi Mark O,
We apologized for the inconvenience this has caused you. These measures are part of our security check to make sure the payment details are fully verified and no unauthorized transactions go through. We certainly appreciate your feedback and will make sure to improve our process to give you a better experience in the future. Normally, authorization charges fall off within the next 24-48 hours depending on your bank's processing time, some banks require longer. We would like to check if we missed out calling you to inform you of the situation so we can improve our service. May we ask for your order numbers? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
I've ordered food a few times from them for a particular Chinese restaurant. However there was an issue with billing. They must have called my phone 2 dozen times (the restaurant). Then they showed up at my house. It was unacceptable. Tried to resolve it with Beyond Menu (who handles all payment) and both Beyond Menu and the restaurant were tricky and scamy. Will never use them again. Ever.
Hi Christopher,
Sorry about the negative experience. We would like to make things right for you. Can you please provide the Order details or the restaurant's phone number for further assistance? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
I ordered food from what I thought was the restaurant, but it actually was through this fraudulent app. The restaurant never received the order. Beyond Menu initially told me that their fax machine was down and they could not place the order, then they told me the manager would not take a phone order from them. I knew right away this was a SCAM. They assured me that they did not charge my credit card... THEY DID! Now, I am disputing the charge with my bank which I already won. But, I am going to be sure everyone knows about this crap. It's too bad I had to select a star. They are minus infinity stars!
Hi Kim M.,
We offer different ways for restaurant owners to receive orders from Beyond Menu. We also encourage them to have a back up way of receiving orders to make sure no order is missed. Regarding your refund, normally it is posted in 3-5 business days to your bank. May we ask for more information about the order and the restaurant information so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service
Service is one thing but these guys took my order, charged my card and never submitted the order to the restaurant. I called customer service who claimed they never received an order but could confirm they received my payment. Them just refused to refund it. I fought with them through the credit card company for almost three months before I won. They are crooks. Buyer beware..
Hi Jason, Could you let me know the order number so we can check it? Once you place an order thru the Beyond Menu App or the Beyond Menu website, our system automatically sends over the information to our partner stores. Most of the time they are successfully viewed or printed and the store staff are given notice. However, there are times wherein orders are already transmitted successfully but for some reasons like machine issue, internet issue or sometimes the store doesn't check their orders asap and this leads to uncooked food like what you experience. You can reach us at info@beyondmenu.com so we can check further your concern.
I placed an order with them for the Dragon Cafe in La Vista, Ne. I had intended to have Peking Duck for dinner on my birthday. I received an email assuring me that my order had been sent to the Cafe. When I went to pick it up, the Cafe had no record of my order at all. There is nothing on the BeyondMenu website to indicate that you have to sign up, or download an app to your computer. Just place the order and you are all set. Just lies and incompetence is what this business is. BeyondMenu did not reply to my emails or act in any way like a trustworthy business.
Hi Bradley,
We apologize for the inconvenience. We would like to make things right for you, please give us a call back at 630-776-3590 so we can fix the problem and avoid the same thing from happening again.
Sincerely,
Beyond Menu Customer Service
Horrible Horrible Horrible. I am a business owner and receive three phone calls from these people every single say. Tried numerous times to be taken off their call list since I am NOT interested in doing business with these terrible people.
Hi Bobby,
Sorry for the inconvenience. We will inform our Sales Team to remove your from our Marketing list. Thank you. Feel free to contact us at (630) 776-3590 if you have further questions. Thanks!
This organization uses incompetent web developers who don't account for daylight savings time. Lunch specials are a huge part of many restaurants business, these jerks don't bother to account for the huge problem they cause by not recognizing daylight savings time.
Hi Jeff J.,
We're sorry for the inconvenience. Can you please provide us further information about the order so we can assist you further? You may reach out to us at BeyondMenu.com Customer service (630)776-3590.
Regards,
Beyond Menu Customer Service
My girlfriend hired them for our restaurant and they kept making shady requests for access to our actual business listing. We called them and told them to stop, so they found a WORK AROUND and stole the business listing and revoked all our access and put their own website in there. SUPER SHADY BUSINESS. And now we have to wait to get access back to our OWN BUSINESS. BEWARE.
Hi Isa L.,
Please be advised that for anyone to gain access on a particular google listing, a Google code is needed to gain access on it and these google code postcards are sent only to the restaurant's address. Unless your restaurant provided us that code and we entered it on Google then that's the only time we can gain access on your restaurant's Google page and as of this writing there's no other work around on this one. In short, unless the code that was sent to your store was given to us. We hope we were able to clarify your misconception on this matter.
When we had an order problem, I called the restaurant. The restaurant basically told me to fly a kite. I called beyond menu and got nowhere either. Stay away from this service. They wont make things right. Theyll hang up on you and do nothing to solve the problem.
Hi Jamie R.,
We apologize for this inconvenience. May we ask for the order details and the restaurant information so we can further assist you? Please feel free to contact our Customer Service hotline at 630-776-3590 or email us at info@beyondmenu.com. Thank you.
Regards,
Beyond Menu Customer Service
I use BM to place orders at any one of several places when I leave work and have never had a problem with a place not getting my order or not having it ready on time. I always pick up and pay@ the restaraunt and it's always worked great.
Hi Kst W.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
Had no problems except that I screwed up and set a reservation for 1 person when I meant to put 4 and couldn't find how to cancel or edit it, but I just called the restaurant and fixed the reservation directly with the provided contact information. So all good.
Hi Shelby L,
Thanks for your positive feedback, we'll make sure to continuously improve our quality of service to give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
Ordered food for pick up through Beyond Menu on 7/5/2019, at around 7:30pm. Apparently the order never got to the restaurant (this was an hour after the order was placed). When we called Beyond Menu, they didn't offer refund for right away. On top of that they lied that they offered us a 10$ coupon to the person who went to pick up the food (they never received any such calls). Overall terrible experience and would not recommend it.
Hi Tamjeed S.,
We are sorry for the inconvenience, we normally don't issue refunds right away without confirming it with the restaurant. You may reach out to us through our hotline numbers at (630) 776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
Overview
BeyondMenu has a rating of 1.3 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeyondMenu most frequently mention credit card, customer service and chinese food. BeyondMenu ranks 170th among Food Delivery sites.
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- Wheeling, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina L.,
We take credit card fraud very seriously. We would like to make sure this will no longer happen again and make preventive measures leading to such. May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
Beyond Menu Customer Service