BisonOffice

I ordered a cabinet, but there were two flaws on one cabinet door when the item arrived. Immediately contacting Bison Office Customer Service, and within 20min had a reply and shortly after that some additional follow-up. That was followed by great communication until the replacement part was shipped. -- There was shipping damage to that box, and when I again, quickly contacted Bison Office Customer Service, the response time was very short. Both Evelin and Camila, the two customer service reps who replied to me, were terrific. -- Every company should have such great customer service.

Regarding the cabinet I ordered (Concepts in Wood Multi-use Storage Cabinet, 4 Shelves, Dry Oak Finish), now that I have the good replacement part and it is all assembled, I am very happy with how solid and nice it is and looks. This cabinet was purchased to replace an old, more cheaply made one that had started to fail and was nearly the same height and width, as well as being an oak finish -- and it's mostly solid wood parts. -- Do wish quality control on some parts was perhaps a little better so a replacement part would not have been needed.

Would also suggest the Bison Office consider adding magnetic catches to this cabinet to help keep the doors closed... I removed the set from my old cabinet and have added them to this one... using carpet tape so they could be removed without any damage to the cabinet. Much better,

Absolutely great company to order from. The order arrived quickly, customer service was
A pleasure to deal with. Their price was very comparable! Thank You

The item I ordered came in damaged. The people were so attentive and professional. It was a pleasure to deal with them and I would not hesitate to order from them again

Wrong items sent with several requests for me to take picture after picture. One week and no resolution thus far. I ordered eight outdoor patio chairs and was sent 8 cheap restaurant type of chairs - indoor chairs no less. I've sent pictures of the boxes, labels on the boxes, one of the eight incorrect chairs, and a photo of the ones I actually ordered. STILL ONE WEEK LATER AND THEY WANT ME TO REMOVE ALL OF THE CHAIRS AND SEND A PICTURE - THEN PACK THEM UP AGAIN. The boxes are falling apart. Enough is enough. It's not rocket science. Just arrange for them to be removed. I want my money back and will NEVER USE THIS COMPANY AGAIN. DON'T ORDED ANYTHING FROM THEM.

I purchased a dining set from BisonOffice.com after canceling my order on another company's site because shipping would not occur until about a month later. Bison office shipped my dining set within a week, and it arrived way faster than the other company's timeline. When I found that the tabletop was damaged and informed them, Laura from Bisonoffice quickly reached out to me and sent a replacement. Unfortunately, the shipping company they used also damaged the replacement. I requested not to have another replacement since the second damage was not as bad. Laura and the team at Bison office offered me a small refund for the inconvenience. I really appreciated their effort in making my experience better by following up, sending replacement and offering the refund. Overall, my purchase experience with Bison Office was excellent as I felt like a valued customer. I will be buying from them again since the damage was not their fault and they did their best to make it right. Great customer service, please keep it up!

First, I'd like to say that I ordered 2 0f the Product ID: ******* Royale Nightstand by Steve Silver.
This product is of top quality, heavy duty and, very sturdy. The only problem was with the chosen shipping company (Fedex), which is the absolute worse, in my opinion. One of the items were damaged in the initial shipment by the carrier. Photos were taken of the packaging and the item, sent to customer service with a description of the damage. Bison CS was very diligent in making this right and immediately shipped a replacement. The only problem turned out to be is that the replacement shipment not only made it to Fedex but was on the truck for delivery to my home and mysteriously got lost. This happened twice with two replacement shipments. Although, very frustrating, Camila in Bison CS was absolutely wonderful and hung in there through a total of three shipments of the same item and, never wavered to satisfy me, the customer. I am confident that she badgered the carrier on the last attempt to get me my product and, the third time was a charm.

I ordered a small end table which was missing a part in the shipment and they worked tirelessly to make sure the missing part was sent to me! Great customer service!

My package and bed parts came damaged (cough fedex cough) and so I contacted them to help me with a return amd they were quick to respond and help me with a solution.