BisonOffice

I'm updating a previous good review. After getting a replacement stool for the one that came damaged, we had the stools less than a month and the cushions started breaking down (see photos). Bison by email said they were "faulty" and asked if we would accept replacement cushions. I said yes so long as I could return the stools if the same thing happened. Bison told me I would not be able to return after getting the replacement cushions because it would be beyond their 30-day return window. So, I told Bison I wanted to return all 4 stools since I had no confidence that the replacement cushions wouldn't do the same thing. Bison said they would check with their warehouse. I emailed every day. Then, on the 30th day from delivery told me they wouldn't accept a return because it was beyond the 30-day window. I told Bison this was unacceptable as it was their delay that cause the issue to go beyond the 30 days. Bison said they would "make an exception" but that it would be a standard return that I would need to pay for. Standard returns need to be in the original packaging which we don't have so, you guessed it, Bison won't accept the return. I've filed a dispute with AmEx and will be filing a small claims case.

I wanted to buy a cabinet murphy bed that was on sale for a little over $2,000. I tried to check out on a Sunday but had some questions on the delivery process. I called customer service number but they were closed. I called first thing on Monday to ask about the delivery process and got my question answered. After hanging up, I tried to check out and the sale was still present on their website. I put the item in my cart but the cart was not reflecting that in my cart. I called back and the representative acknowledged that the price is not reflecting in the cart. She advised to email support and send the screenshots to have the price adjusted. I sent the pictures and screenshot of the sale over email thats not reflecting in the cart. Customer support emailed back and said that the sale is over and they can not adjust the price even though it was their website glitching and the sale was on when I was trying to check out. I would not recommend to work with a company that does not honor their prices and do anything to solve a mistake. Very disappointing

Bought a coffee table fast shipping had an issue, they had it resolved in hours not days! Awesome job to the customer service team!

Beautiful pieces, good quality. Responsive and effective customer service when one of my pieces had a delivery issue.

These people are unethical and are only out to get your money. I purchased a gazebo that was falsely advertised as 11x11 feet. When I went to the manufacture's site to look at specific dimensions. I couldn't find any 11x11 gazebos that matched the image of the one I had purchased. Right away, I reached out to Bison for model and and number to check on dimensions. They only provided this info after item had shipped and I refused delivery. Turns out, they copied the description and details from a totally different gazebo, rather than the one originally provided by the manufacturer. If you look up the model number online(Sunjoy A *******), you will see that the description AND dimensions does NOT match the one they have posted.*The actual Sunjoy description can be seen in Tractor Supply's listing below. They claimed that I was responsible for returned shipping and a 15% restock fee. The gazebo was $1588. 90, so I was out to lose a lot of money. They claimed that they didn't issue full refunds for customers who had a "change of heart." Liars and scammers. Fortunately, I paid with Paypal so I was able to file a dispute. I was able to provide enough evidence to support my claim and they ruled in my favor and I was issued a full refund. Had I paid with my debit card, I would have been out hundreds of dollars.

I have never written a negative review about anything. But my experience with this company is the worst I have ever had by far.

I ordered a rug from them. They had the same design rug in two different colors. Each rug was on its own link. I ordered the green one and they sent the blue instead. I contacted them about the issue, showed the different screen shots of what I did order vs what they sent, SKU etc... they said "the wharehouse says it's the right product"... The were two different rugs, different colors in the pictures and different product numbers... but somehow when I received the rug that 100% matched the wrong Rug, not the color and # I ordered, it in fact is that "correct" item? So either the wharehouse is wrong or their website is showing incorrect pictures of the rug that I ordered. Both of which are their mistakes. However, I am the one who had to pay the shipping to send it back- they wouldn't cover that fee.

So they were incompetent and sold or sent me that wrong item, won't admit they were wrong, and made me pay a lot of money to send back the wrong rug they sent. I'm out a lot of money and it was a huge hassle as well.

Overall it's a terrible company. I would never use them again and never let anyone I know use them either.

Needed help with a table damaged in transit. Would purchase from them again. The table is beautiful.