blitsy

I ordered some stuff during Black Friday when they were having a sale. Got my package, but it was not the right order at all. I emailed and heard back after 2 days that they will look into it. The rep was supposedly off so Alan the supervisor took over and told me he would get back to me after hearing from the shipping department. Well, it's been almost two weeks since that last correspondence and I emailed two more times just for a follow up with no response whatsoever. Extremely disappointed with their lack of service. I understand it's the holidays and things get backed up, but this is unacceptable.
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UPDATE... After another attempt contacting customer service, I got a response from Alan who was very apologetic and finally made it right. I got my order in time for xmas and my intended recipient. All is good.

I have ordered from them 22 times in the past year! Why? Because they offer great prices, frequent promotions and fast, FREE shipping on orders over $29.99. Compared to other websites, that is phenomenal! I have never had to contact customer service except to tell them how much I appreciate their business practices.

I am a avid follower of Blitsy and have watched them grow over the last few years. I have ordered at least 50 times and have never had a problem. The one time I did they provided the help I needed. It appears this review site only collects the negative and doesn't require any information to leave a review. As a former store owner myself who knows how difficult it is to sell online anything online, I appreciate the service and savings they have provided to me. Thanks Blitsy!

Allison is the best customer service rep ever. She was helpful in helping me deal with a die that didn't line up with the stamp right and refunded my money to me! You can best believe I will be ordering again in the near future! Thanks blitsy and Allison!

I ordered what I thought was five Kemper brand pottery ribs from Blitsy, yet only received one. In both the description and picture there was no indication of which rib I was purchasing (other than the label "3 1/2"), and all other descriptions were plural. I received my order in a timely fashion, I just would not have paid the expensive price for my product and shipping if it was clear what I was purchasing.

I bought a couple of stamping and card making tools from blitsy.com at the best price I could find online. I wasn't sure what to expect after reading some of the reviews and considering it was right before Christmas. But my order came in 2-3 days, and it was very well packaged. Granted I live in Chicago, that may help with the shipping time. Best shopping experience I had this holiday season.

I recently placed an order with Blitsy and needed some help with the ordering process. Leigh was fast, accurate and followed up with return emails. The quick turnaround of the order was astonishing as well. It provided me with quality products in good time and at very competitive prices. Free shipping added to the attraction also. Leigh and the Blitsy team are the best!

Since Ive found Blitsy in December 2017, Ive placed 3 orders, all of which were priced so very right, arrived super fast, and were packed well.

Two of my orders were during Christmas week and New Years week, and they both arrived within 2-3 days of ordering.

Ive emailed with questions and received prompt replies from Allison, whom I truly appreciate!

My third order arrives tomorrow, and I cant wait!

There are very few companies who actually are as diligent in hiring customer service reps as they are CEO's. Blitsy has incredible customer service. I specifically want to give kudos to Alan. He took my anxiety of a shipment lost very seriously. Replaced it without question. We kept our correspondence going, as I said if the first arrived, I would keep it and Blitsy could bill me for the 2nd. I found him to be courteous, had a sense of humor (important to me), was loyal to the company, had my interest first, and replied to emails promptly. This is stellar service. I have waited 3-5 days for a reply from other companies who tag me back immediately saying they will get to me in 24 hours. Yeah, right! Alan is the benchmark and I would hope a company like Blitsy would find a way to reward service like his and acknowledge it in front of peers.

I'm thankful the whole Blitsy's team and Allison especially for the help in solving my problem with checking out and placing my order. It has been a great pleasure dealing with Blitsy's Customer Service! And yes, I'm Blitsy's fan. To my mind it's the best shop on the internet! I love the prices, quality of the poducts, simple and clean navigation on the site, free shipping to Russia over $ 100, Loyalty Program and a lot of inspiration! Thank you and good luck! From Siberia with love! :)

I placed my first order with Blitsy and unfortunately there was a missing piece. I contacted customer service and they responded right away and refunded my money right away! No hassle what so ever! Needless to say I will be a return customer! Besides all that I love their selection and prices!

I am thankful to Blitsy for their free shipping above $50 shopping even for international customers, which is very difficult to find with other shippers. And their shipping was really fast, and the packaging was great...
Thank you Blitsy, from now onwards, I will definitely shop from you.

Blitsy has always shipped quickly, and has quality products at the best discount I can find on the web. In one case I had a damaged item, which was communicated to Blitsy customer service, and they very quickly addressed the issue to my complete satisfaction. Stellar customer service!

I submitted my resent order without noticing that I had not changed the shipping address from my winter address to the current address. The email asking to have it changed was answered timely, problem solved. I will continue shopping and advise friends to do same.

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Have recently placed multiples orders from Blitsy and very pleased with products and service. Received within 4 days. Had one order where ink leaked from a bottle, thank goodness was in a plastic bag so got no further than the inkers in the bottle. An email to Blitsy was responded to within the hour and a replacement was sent. I think this is awesome service. Very pleased with this business!

I want to give a shout out to the customer service team at Blitsy. I received a dylusions large stencil and unfortunately it was broken due to being packed incorrectly. I sent an email with a picture and received a response in less than 24 hours. And I am now looking forward to receiving my replacement. I am so happy with the quick response and positive interactions with the team. Thank you everyone at Blitsy

Laurie Probst

I ordered a few Tim Holtz Distress Ink Reinkers from Blitsy. The price was great and they came in the mail pretty quick. All of the reinkers cane factory sealed and upon opening and testing them I noticed one was very dried out. The ink was thick and chunky to the point where I couldnt suction any into the eyedropper. The next day I contacted Blitsy customer service and received a prompt super friendly response from Allison. She apologized for my inconvenience and said she was shipping me a new one my way immediately. She also said not to worry about sending back the defective ink. I would definitely recommend Blitsy to my crafty friends!

Thru chat rep Melissa has solved my querie & allowed me to purchase my new Sakura Electric Eraser w/2 chucks & two kinds of erasers plus refills of white ones for the sale price of $8.17. She assured me upon checking that indeed I would be receiving the erasure & all accompanying materials mentioned above. You knocked it out of the park Melissa! Thanks so much Blitzy & Melissa for honoring your ad! Much appreciated! Truly Bonnie Wilson

I contacted Blitsy about something that look strange regarding tracking of my order. I received a very quick reply from Leigh who was very helpful. Thank you very much!

My order arrived within the given time frame. Communication was really good, friendly and prompt. I am very happy with my order and will buy from here again. :)

Thankful for awesome experience- customer service: Allison, was amazing- I love the quick response and also amazed for the replacement that I got in a timely manner. Im sad I didnt get the first one- it was the one I was sooooo excited for and altough the replacement is exactly the same, the feeling of excitedness was replaced by worriness (not sure if thats a word) but im even more amazed about the customer service Blitsy has, and the response and action to solve things quickly.
Im definitely going to be a loyal customer here, and this was my first order with Blitsy, and I was bummed the first order was lost, besides their items being amazing; so are the people- they gave me excellent customer service.

I was a first time buyer. Made two different orders on 11/28/16. It is now 12/7/16. Still have not received orders.
************ UPDATE************
One day later, after posting my review I received a lovely reply from Rachel. Rachel you are awesome. Thank you so very much for the update on my order, your kindness, and very thorough explaination.
On top of the reply from Rachel I received a call from Ross around 8am who was incredibly kind and apologetic. Blitsy has certainly won me over. I am so touched by the fact that they reached out to me on this site as well as a reply email and phone call. The personal call was the cherry on top! I was so pleasantly surprised that there aren't more updates on this site. Blitsy went above and beyond to retain customers, there customer service is great. I did realize USPS was to blame. NOT Blitsy!
I did receive both orders today, nothing was missing and everything was packaged nicely. I do regret posting such a negative post and will certainly be a returning customer time and time again. The site is quite unique and their customer service is the best I've come across. Thanks to both Rachel and Ross - God Bless you both :)

The people here are so friendly and helpful too. I love the things I have ordered there and will shop here again! Jan