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blitsy has a rating of 3.5 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with blitsy most frequently mention customer service, and free shipping. blitsy ranks 34th among Craft Supplies sites.
I ordered some stuff during Black Friday when they were having a sale. Got my package, but it was not the right order at all. I emailed and heard back after 2 days that they will look into it. The rep was supposedly off so Alan the supervisor took over and told me he would get back to me after hearing from the shipping department. Well, it's been almost two weeks since that last correspondence and I emailed two more times just for a follow up with no response whatsoever. Extremely disappointed with their lack of service. I understand it's the holidays and things get backed up, but this is unacceptable. ******************************************************************************************************* UPDATE... After another attempt contacting customer service, I got a response from Alan who was very apologetic and finally made it right. I got my order in time for xmas and my intended recipient. All is good.
Delivery times are an absolute joke. They send packages by local post - two weeks later and I still haven't got my product. Waste of time. Never ordering from here ever again! Now I have to figure out how to get my money back. I also didn't know the company is US-based, so I have to pay custom taxes, due to the fact that all their prices are in British pounds.
I place an order 11-25-16, the payment was settled 11-28-16 and my ordered still has not shipped. I reached out to customer service. I did get an email apologizing, but no indication as to when my order will ship.
The website proudly advertises " "Today, we are announcing that all orders will be shipped from our warehouse within one business day. This means orders within the contiguous U.S. will arrive within a few days from the time you place your order." This is simply not true.
I ordered several items, then changed my mind and contacting the site about a return as soon as they arrived. It's been 4 days with no response whatsoever. I've emailed them 3 times, and contacted them multiple times via Facebook and Twitter. No response at all. The complete lack of regard for any kind of customer service is appalling.
Hi Charissa! We are very sorry for any issues with responding to you. We pride ourselves on responding to 100% of the messages we receive in Customer Service and on social media, so I'm very much hoping that as I respond to this request that you've found the help you needed. Unfortunately if our replies landed in your spam folder it could seem as though we're not responsive. If we can be of help with your return, please do try us again as we gladly accept returns on unused and unopened merchandise. Thank you!
2-3 day delivery is an absolute lie! I assumed they would send USPS priority with that claim. My mistake was I believed their claim. Ordered on a Monday their site said I would get it by Friday which is when I needed the products by at the latest. It will not arrive until after the weekend, I will now receive the items too late so I am going to return the order. What a waste of time. I will never order from Blitsy again.
Hi Sherri! We are very sorry if you experienced a delay with your first shipment. We tried looking up your name for any outreach and were unable to locate your order; however, we see you wrote this review during the Hurricane Irma timeframe when many shipping companies experienced delays outside of our control (ie, we shipped all orders out same or within 1 business day as we normally do, but some orders took an extra day or so depending on if the major shipping carriers ((we only use UPS, Fedex, and USPS Priority)) experienced logistical issues as a result of the severe storms. Any customers that reach out to us, though, we're happy to try and help as best we can. Again, we are sorry this was your first experience with us and we hope you give us another chance in the future. Do reach out to support@blitsy.com if you found your shipment did not leave our facility right away!
I tried to order several pieces of an item last night but the list price kept changing by a few dollars per piece at checkout. They got back to me this afternoon and just said prices are subject to change without notice and they can not match the price it showed when I was trying to check out. I sent them screen shots of the listed price and the changed price at checkout. Very disappointed in their customer service. Just beware and always check the list price compared to your checkout price.
Hello Virginia! We are very sorry you experienced this promotional timing issue. While it is normal practice for us to not adjust pricing or match prior pricing we've listed for a product upon each request we receive to this same regard (our pricing is always subject to change but we believe we have everyday low prices no matter when you shop with us!), you did indeed write into us directly and were able to show us that you tried to order when the price was lower but experienced difficulties (thanks for the screen shots!) We should have been able to provide a more satisfactory response to you and it looks like we didn't handle your concern appropriately -- we're very sorry for that. I've gone ahead and added a good-will adjustment to your account that we hope you find helpful. It also looks like you have existing loyalty points loaded in your account, so we hope you use them (and thank you for placing orders following this review, we sincerely appreciate that you continue to shop with us!) Please check your account balance at your earliest convenience and feel free to use the additional loyalty points on a future order. Thanks and Happy Crafting!
Every crafter like myself is always excited to receive and use the purchases made specially when done online. However, with almost 1 month (25 days to be exact) of waiting/shipping, the excitement just waned and turned into frustration. Spending almost $125.00 plus international fees was no joke and one would at least expect a delivery of at least 5 to 15 days as written on the website. Maybe you should think about upgrading your delivery system? Partners? One big factor for me is definitely fast shipping/delivery,
Hello Elle!
We truly apologize for the delay here and completely understand this was frustrating. We want all of our customers to receive their parcels as soon as possible so you can start using them!
We offer free shipping options internationally with a low order threshold, which sets us apart from others. We use DHL Global Mail service since they provide great detailed information in the tracking. Australia is one of the countries to receive that generally receives their parcels very quickly, but recently we have seen a handful of parcels take a bit longer than 2 weeks to arrive due to customs review. Again, we are so sorry for the delay in this case. We are monitoring this situation closely and our team reached by emailing support@blitsy.com is always very happy to help.
I bought a word punch board from them. The first time I used it one of the lettered broke while trying to separate it from another letter. The instructions said the letters could be stored by attaching them to one another. In order to get anything done about this problem, the customer service rep must deal with the manufacturer. It has been 10 days and still no response from manufacturer. Today via email the rep suggested that maybe I could donate or regift the No mention of the $33 I spent on it. I will never order from them again. Their return policy is awful even if you have a defective product.
I have been buying from Blitsy for at least four years. 28 Purchases since 2014. I had a year or so break because their shipping costs went up and made it unjustifiable to warrant a purchase. It has since been adjusted to free shipping over $75 to Africa, and suits me well, as I always get charged by our customs here but it equates to what I might have spent on postage so they cancel each other out. I have never had a problem with my order, I expect it to arrive within 3weeks and am usually right. I have just checked my transactions with Blitsy, and everytime I have a problem as far as I can see I have been remunerated in some way. There have only been 3 times out of the 28 times. I will definitely be back. Prices are a little higher but the free shipping makes it up.
I purchased craft supplies from Blitsy early in the summer and received my order via USPS without issue. In September, I placed an additional order which was shipped out via DHL. DHL charges an additional $10 service charge once the package hits Canada along with import duties. When I questioned this with Blitsy, they informed me that they changed their method of international shipping and it was all posted on their website so, pretty much tough luck for me. I can deal with the exchange on the US dollar - my choice when purchasing from a US company. I didn't expect a $56 order to turn into a $100 order by the time exchange and an $18 DHL charge was added on. No more shopping at Blitsy for me and a heads up to question any other potential US suppliers about their method of shipping. Once bitten, twice shy!
Hi Deborah! We hope you contact us back concerning this issue as we resolved what was happening with DHL. Our customer service team is aware that duties/taxes may be imposed for international orders based on the country, but in your situation there was an error that occurred and we're more than happy to credit you back since this was an issue with our shipping department choosing the incorrect DHL shipping method. From the title of your review it appears you've ordered from us in the past and your final sentence states "once bitten, twice shy" -- please don't be shy and come back as we're always happy to correct any issues within our control. We continue to see many Canadian and other international customers from over 100 countries ordering from us everyday without experiencing this same issue, so we hope you give us another chance. Email us at support@blitsy.com if we can help correct the issues that occurred with this prior order. Thank you!
I received a coupon for 50% off my order they wouldn't honor. Prior to this incident there were other issues with website and customer service. I wouldn't recommend the website. When I contacted customer service they replied but they're attitude was one of not caring whatsoever where I took my busines which I said I'd take elsewhere and I have spent close to a thousand dollars on their website. Enclosed is a picture of the coupon they did not honored. This was the last act that took me over the edge. The fact that they simply could not have care less if I was stayed as a customer or not clearly showed me they do not value their customers.
I placed an order on Blitsy.com. The order confirmation said my items would be shipped in 1-2 business days. It has been 5 business days and it still shows that my order is processing. When I reached out to customer service, they blamed the Branding Partners. Blitsy does not actually have any items in stock. After you place your order, they place an order with a Branding Partner. The website falsely advertises that you will receive your order in 1-2 business days. My order still has not been shipped. My mom placed an order 6 business days ago and her order has not shipped either. Worst crafting website ever!
Hi Ashley! We're sorry for any confusion or misunderstanding with your order. You wrote your review on 11/29 and 5 business days ago would put you in our prior shipping model where items could take up to 7 days to ship. Some items had estimates of shipping out in 1-2 business days, others in 5-7 and some as much as 7-11 depending on where we were procuring items on your behalf. That model changed on 11/25 as we do carry stock on the items we sell. We've grown tremendously since late 2011 and we think we're the best arts and crafts website ever. Over 500,000 others agree and so we wish you'd give us a chance to help if you contact our team at support@blitsy.com so we can look into your and your mother's order. Thank you for shopping with us and if we find any issues with your order, we're always happy to make things right with you!
Blitsy advertises Free 2-3 day shipping on any order over $29.95. -- WHAT YOU WILL ACTUALLY RECEIVED IS FEDEX GROUND 5-7 DAY WITH NO EXPLANATION AND EXTREMELY RUDE OR NON RESPONSIVE CUSTOMER SERVICE. -- Illegal False Advertising, 100% illegal and has been reported to the Consumer Protection Agency along with a cease and desist.
Hello Cruz!
We truly apologize for any concerns, which we can see were resolved privately with you in our direct Blitsy queue. In this instance it appears you reached out to make an adjustment to your order; however, we processed and shipped your original order so quickly that we didn't have time to make an adjustment. From there, we only ship with major carriers and we detected wildfires in California created a delay outside of our (and your) control!
Your first order was placed on August 1,2017 and it shipped out the following day, August 2nd.
Looking back at our records, our team has completely resolved this issue after this Site Jabber review. Your initial ticket came in on August 2,2017. Our team replied within one hour to this request and we never heard back from you following another attempt to contact you on August 3,2017.
If you have any other questions or concerns, please email them to support@blitsy.com and our customer success team will be so happy to help you!
Below is a timeline of our correspondence.
++ August 2nd, 2017 ++
You: 12:58pm.
Blitsy: 1:38pm
You: 1:49pm
Blitsy: 2:30pm
You: 10:57pm
++ August 3,2017 ++
You: 10:53am
Blitsy: 11:39am
++ August 8,2017 ++
Blitsy: 10:04am
++ August 10,2017 ++
Blitsy: 2:46pm
We hope that others who read this correspondence understand that with all of the inclement weather (the last 2 site jabber reviews), that we still get our orders shipped quickly and need to rely on the shipping carriers to deliver items on time. We will always do our best to make things right if reached out to directly via support@blitsy.com but unfortunately we don't always get that chance. Thanks for reading!
Firstly when I first went onto the website I assumed it was UK company as everything was in pounds and not dollars, so I placed an order, paid postage fees (high ones too) only to receive an email a few days later from HM Revenue & Customs to say I had to pay an extra £20 in import charges! Awful! It was only then that I realised this is actually a US company, there should be a warning at the checkout to say shipping does not include import fees and taxes its terrible a company can do that without clearly stating you will have to pay extra, I ended up paying £50 in postage and import charges for an order that wasn't even worth that!. I've emailed a complaint no doubt they will email back saying its tough luck its in the FAQ part of the website, who reads FAQ's before ordering something?! STAY AWAY!
Hello Jodie! We do apologize for this happening and we do our best to make it clear that we're U.S. based company servicing both domestic and international customers. We have a very in-depth Help Center on our site and while we try to make it easy to view your shopping cart in your local currency, we understand that it can be frustrating if you are charged taxes or duties at the time of delivery. This is not the case with every order as each country has its own set of rules for receiving packages from the U.S., and we do our best to clearly state that even with our free shipping options, that customs/duties/VAT fees are the responsibility of the customer whenever applicable. Sometimes orders get through without being charged while others don't, and these are fees charged by the country, upon entry. It is usually a dollar threshold that causes some orders to be charged, and so we hope that you understand these fees are charged by the country/government and not Blitsy.
Again, we apologize for this confusion and for the confusion that our site shows the price in your own currency, rather than starting in USD when we detect you're from outside of the U.S. We made this change to our site after having many customers request it and will take your feedback seriously in continuing to improve Blitsy.
I see that a member of our team responded to your email sent February 5,2017 on February 6,2017 and never received a response from you. She then sent another email to follow-up on February 16,2017 and never received a response to that one as well. We truly love our customers at Blitsy and we are always going to do anything within our power to help. If you have any further questions, feel free to email support@blitsy.com and our team will be so happy to help.
Order placed on Jan 27. Pkg received on Feb 2, but missing one. Wait until Feb 7, I wrote an email to the company. They said they were sorry they didn't know I did not get the product, I did not get email and I did not get refund. But t hey can't ship me the product because they OVERSOLD during the half price event. I was shocked. I would not place the order if the happy jig was out of stock. I would not pay $6 shipping if I knew they don't want to ship it out. I feel completely cheated and fraud.
The half price event is just a joke. The company did not honor any words come out their mouth. BECAREFUL OF THE ADVERTISING. IT IS JUST A LURE.
I have sent several emails regarding the shipping time on my order. On their site is says orders ship in 1 business day, yet it's been 4 and I don't have a response to my concerns, or a tracking number. The site says 2-3 day shipping and that is a lie. They have my money and feel it's not necessary to do follow-up customer service. I was tricked into buying from them and was excited that I had perhaps found a great craft site alternative to which I would be continuing to spend money, but if I can't even get the decency of a response when I have an issue, and if they can't be HONEST about their shipping practices, then I cannot recommend anyone shop there. I CHOSE them over other sites because I believed what they had in writing on their shop. I could have ordered elsewhere and I would have my items by now. I am so disappointed as what I was ordering was for a birthday gift that I now will not have on time. Does this need to be escalated to my credit card company or will I finally get a response? It seems they can get on here and respond to negative reviews, but my CUSTOMER emails go unanswered. I am so disappointed and I feel like my money has been stolen.
Looking on social media, it seems they will lie and say they never got your emails, or pretend their responses went to spam. This will NOT work on me, customer service, so please don't try it. I know my emails went through to you, I used your support email and have a confirmation email that it was received. I also know how to use internet and email in 2016. I've been using the internet for 20 years now. I know where my spam folder is (and I keep it empty) and I also run three successful online businesses, in which I know how customer service works. So please be honest with me and do not try the run-around. I REALLY hope your team resolves this properly.
Tip for consumers:
A tip for others who might use this site? As of right now: DON'T.
Hi JB! I'm going to send you a private message to learn more about your order and see how we can help. I also encourage you to join our private Facebook group for everyone that placed orders for Black Friday and Cyber Monday as we have a community of customers and supporters who we've serviced for years, so please know your money is not stolen. We are a BBB compliant compliant company and only want you to be a happy crafter and will do what we can to resolve your concerns. We are an honest company and my response below (to Charissa) regarding the spam folder is not a common response as I do not believe there are any other platforms like site jabber -- I just know we respond to all social media requests (which do not have spam folders) and it never takes us 4 days to respond to an email! :) We are here for you and I hope you join the Facebook group. I hope by the time I'm writing this that you've already seen a response and please understand that our email queue got backed up with a thousand emails (many asking questions about products or for repeat customers saying hi!), but also some who sent multiple emails in a short span of time which we've been working through 24/7 this past week. We care very much and hope you'll see that when we get a chance to talk. I'll send you a PM now to see if you can share your order number or email address so we can better assist in case our team hasn't gotten back to you already!
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Hello Meg! Again, we are so sorry for your sour experience with Blitsy. We love our customers dearly. From checking back through customer success team's tickets, we resolved this issue for you in a satisfying way and this ticket was solved out on December 5,2016. Admittedly, we experienced a bit of a delay when we switched over to our new business model, which again we apologize for. Now our operations are stronger than ever and nearly every single order ships out within one business day. :)