Blossom Flower Delivery

Stole our money and never delivered the flowers. Called support and got no where. This company is a scam.

Placed the order in the morning and they guaranteed same day service - by 6:00 pm. They make it seem like they're the local florist but they are NOT. (Someone in the Philippines took my order.) Told them this was for my best friend whose birthday was TODAY. It was offensive that on top of a large delivery fee they wanted me to add a tip for the driver as well (I said, "I thought that's where the delivery fee went" when in fact the whole thing is a scam - IMO - but I digress). When by 5:30 pm their "tracker" (which only worked for me a small fraction of the time) showed the delivery hadn't yet been made, I started calling them. After many lies, very long hold times, etc., ONE HOUR hour later I was told that, "oh sorry, the delivery couldn't be made today because the local florist didn't have the right flowers." What?! You guaranteed delivery and never reached out to tell me you couldn't do it after all?" Additional offenses were that I told them I wanted the "regular" arrangement, not the "deluxe" or "premium" and they kept saying, "so you want the premium?" TAKE MY ADVICE AND STAY AWAY!

If I could I would give them minus stars.
Two weeks later the flowers are still not delivered.
Three phone calls in the endless loop! Pathetic

I ordered roses for my aunts 84th Birthday and they never got there and they charged me anyway. Please stay away from this company, they're scammers!

I ordered the Secret Garden flowering plant for our daughter-in-law who had a baby girl. The sales person told us the arrangement would contain pink African violets, pink flowering kalanchoe, palm leaves, and ivy. Instead of a basket full of beautiful pink flowering plants they received a little bowl with tall green plants (see attached photo). None of the plants we had purchased were in that bowl and there were no flowers.
I contacted blossom flower delivery to ask why we didn't receive what we ordered. They said they had to make substitutions and I should check their substitution policy. It said "we may at times need to substitute flowers and plants with equal value considering the look, feel, and vibe of the arrangement… by considering the overall shape, size, style, and color combinations". I realize that supply issues may force substitutions, but it could never be said that the two plants shared a common look, feel or vibe, and they certainly are not of equal style or color. They clearly disregarded their own substitution policy. My total cost for the plant was $105. They offered a $7.49 rebate.
Their product was not the only problem I had with them. While their website said we would get same day delivery, we had to except 3 day delivery. They promised me tracking information which I never received and they promised that the driver would send me a picture of the plant when it was delivered. I did not receive a photo. In fact, when I called to complain about the plant the company asked me for a picture! And I had already tipped that driver before he made the delivery.
The business practices of Blossom Flower Delivery are unethical and their product bore no resemblance to what we paid for. I caution everyone against using their services.

On 11/22/23 I placed two orders from Blossom Flowers totaling $310.94, one for my aunt and one for my uncle William Russell's funeral which started at 10am on 11/25. I paid for expedited orders for both which is freakin joke! Neither got there in time. The one to my aunt was 2 days late and the one for my uncle's funeral which was to be delivered on 11/24/23 wasn't delivered at all! I contacted Blossom Flower reps 4 times receiving the most asinine BS excuses ever. Rep #1 11/24 5pm- Oh they're going to be delivered tomorrow morning before the funeral - we want them to be fresh for the funeral because they're a standing spray. Never received a notice they weren't delivered. Just checked the tracking system which is a joke. Rep #2 9:15 am 11/25. Oh they were delivered yesterday...you can call the church. The driver said he delivered them. Contacted the church. No delivery on 11/24 because they were closed... Rep #3 9:30 am 11/25. Typical BS apologies. Oh it's going to be there in a few minutes let me check,. But your other rep said they were delivered yesterday. Rep goes to check but never comes back it's now 9:48. Rep #4 9:50am. I'm now calling for a refund because the funeral starts in 10 minutes and no delivery. Rep answers with the typical BS. I don't need her to check. I need a refund! Rep leaves and doesn't come back. So the moral of the story is leave this POS company alone! Don't waste your money or your time! I'm contacting my bank to dispute the payment. Blossom Flowers then has the nerve to send me a confirmation that they were delivered.

I ordered flowers for a birthday gift and selected the Elegant Garden Bouquet from Blossom Flower Delivery (white hydrangeas, rose-colored alstroemerias, small pink bunch roses and other pretty fillers, white, pink and green with orange accents, a very soft pastel bouquet. See picture below or on their website).

The bouquet that was delivered was bold red and white full size roses with baby's breath filler. I get the need for replacements due to availability but this was not even close to the bouquet I ordered and hydrangeas were in season. It looked like a very standard bouquet that you would pick up cheap in a grocery store with absolutely no creativity or style. Also, the white roses drooped within 24 hours of delivery.

I filled in their online complaint form immediately (the day of delivery) and heard nothing back. I phoned several times the next day and finally got a call back 3 days later. I was told the max they could do was offer a 25% discount on the bouquet because it was already delivered (?) and was "of value". The day the bouquet was delivered I requested a replacement bouquet be sent but it fell on deaf ears. The service rep who finally called me agreed it was a completely different bouquet but did not care about that or that the roses were drooping within 24 hours. Also the 25% off does not include the delivery charge, service charge or tip, just the base price of the bouquet so it was really a minor amount. (I paid $92.97 and received $16.24 refund.)

I've attached photos of the bouquet I ordered and two of the one received. By the way, these were delivered in a metropolitan city, not in the middle of nowhere.

If you don't care what flowers are delivered, the quality of the flowers or the poor customer service, go ahead and use this company.

Ordered 10/18 for delivery 10/20-- credit card charged--- flowers no show.
Customer service? Web site not available-- nobody answers the phone
DO NOT USE SERVICE

I tried this company twice, only to NEVER have any flowers delivered to the funeral home. They lie 2 u.

Writing this 4 days after the worst experience. This company employs fradulent proctices. I ordered fully paid and processed flower delivery on 9.7.23. Requested delivery for 9.8.23 at 4:30 pm received an email stating delivery was postponed till 9.9.23. Morning of 9.9.23 received bot a phone call marked spam and email from Blossom stating in order to deliver my floweres I needed to call and give an additional $20 due to thir supplies increased!? I called said no not paying more order was fully paid and now 1 day late. The rep then offered coupons for "future orders"... how stupid do they think I am? I was then told no more money order will be cancelled. I said fine now am told may take up to 14 days for refund.I paid over $75 including a hefty dekiver charge. Today 9.11.23 I was emailed from Blossom staing my refund has been processed but I should contact my bank if I don't receive the refund. I did reply back I already called my bank on 9.9.23 began an investigation that day for refund, wrote to BBB complaint and contacted both MA and RI Attorney General Office concerning Blossom business practice. Please be warned STAY AWAY you think your getting a good prices only to have your order held hostage for more money!

This site offers same day delivery with additional charges. I ordered a sympathy plant with same day delivery, paid the expedited fee to have it delivered by 1pm. The delivery never arrived, I called at 5:00pm, was on a lengthy hold, then spoke to a representative "Neka", she would not provide me with her Emp ID or a reference# to the call. She offered to refund me $10.99, however, same day and expedited is more than that. She stated on the call my arrangement would be delivered tomorrow (10/03/2023), stated she sent an email of my $10.99 refund and that my arrangement will be delivered by 11am tomorrow. When the email arrived as she stayed on the phone, it mentioned nothing about the 11am delivery. I told her it did not indicate this and she disconnected the call. This is false advertising and misleading and this company is taking consumer's money for same day and expedited same day (meaning at a specified time) and not delivering. How can businesses get away with this? I don't even know if this arrangement will ever be delivered at this point and I am sure I will never receive a full refund if it does not.

I ordered a Pink Roses "Kisses" Bouquet. NEVER got it; Twice they sent the WRONG items, Refused To Refund My Money; Lied and said they'd get back with me before closing 5 days ago! Their reps purposely hung up on me when I insisted on a REFUND, after waiting extended periods of time in a phone call cue. I sent pics of the bad/wrong items... they told me that I should accept what they sent because it looked ok to them; mind you that both deliveries were WRONG... ABSOLUTELY NOTHING THAT I ORDERED!
Needless to say this ruined my Fiancee's Anniversary GIFT/SURPRISE... and to make matters "WORSE" they evidently came to our home unannounced and left a box of chocolates (full of ants all over it) and a half deflated balloon 5 days later... it was after 12am when we realized it because we almost stepped on the items left at our front door for a period of time ONLY they know because they never asked nor informed us! I've filed a Complaint with the BBB, the number of Bad Complaints about this scam-sham rip off company is pathetic. Law Enforcement needs to look into this, they're flat out STEALING peoples money!
STAY AWAY I'M TELLING YOU or You Will Regret It... they are Crooks!

This is just a scam business, don't waste your time and money! Asked for more money after purchase and then never delivered the flowers.

Flowers were horrible, customer service is a joke. Photos are what I ordered versus what I got. They offered a 15% discount on my next order.

I got scammed. Heartbroken that my flowers were never sent to a funeral. I will be smarter next time.

I live in Edmonton AB and was sending flowers to a friend in Lethbridge AB. This website came up as a local floral shop so of course I would expect to pay in CAD. My credit card was charged in USD.

This flower delivery company is a joke. As is my custom for important occasions, I ordered a "bunch of red alstroemerias" (and nothing else) for my 91-year old mother to greet her upon discharge from the hospital on the the day before New Year's Eve. Instead, my mother received some white tulips and other white flowers, none of which was an alstroemeria. Until he died in 1995, my father gave my mother alstroemerias every Friday with this loving message: "I'll still marry you" (yes, that's phonetically the same as the flower's name)! Promptly upon delivery of the incorrect delivery, I contacted Blossom and was told that, indeed, they substituted the alternate white flowers because they didn't have alstroemerias. (But they didn't contact me beforehand.) The company offered a 10% credit. I suggested that the company deliver my original order or give me a full credit (and we would return the incorrect delivery). They said the best they could do was a 25% credit! My mother was quite disappointed. Obviously, I'll never use Blossom again. In a word, this company is a JOKE! And it doesn't deserve any stars. By the way, here's the company's refund policy (as set forth on its website), which they don't seem to otherwise acknowledge:

"Refund Policy -- At Blossom Flower Delivery, we want you to be thrilled with your purchase. However, we understand that sometimes things just don't work out. If you are not satisfied with your purchase and product does not comply with our Substitution Policy, please contact us within 24 hours of delivery to begin the refund or return process... If product is not available we will arrange for re-delivery of product that is equal or greater value. Full refunded will be given upon return of the product within seven 7 days."

A very very bad experience!
Never ever use this company! Day 4 and still no delivery after website said delivery same day!

Terrible. Expensive. Not dependable. Terrible communication with customer support. Flowers arrived 4 days late.

FIRST OFF PLCAED OREDER FOR ANNIVERSARY, CALL AT 4.45 THAT DAY CANT MAKE THE DELIVERY THEY WERE OUT OF THE FLOWERS. SECOND THE FLOWERS I ORDERED WERE THE PREMIUM AND I GOT THE SMALLEST ONE. THIRD SUPPOSE TO GET MYLAR BALOON AND CHOCOLATES, DIDNT RECEIVE EITHER ONE. FLOWERS WERE NOT WHAT I ORDERED AND THEY WERE WILLTED. I WILL NEVER EVER ORDER FROM THIS PLACE AGAIN AND I ADVISE ANYONE WHO IS CONSIDERING ORDERING FLOWERS TO MOST DEFINITELY ORDER FROM ANYONE BUT BLOSSOM. VERY VERY POOR SERVICE AND FLOWERS. THEY DESERVE A SCORE OF A MINUS 100.

They will send whatever floral arrangement they want to - not what you order. And will only give you a 15% return - no higher!

Very poor customer service. Will not use them again. Will not recommend and I hope they make improvements to their business model.

They delivered on the wrong day and most flowers were wilted and two were dead and brown. Customer services was no help