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Bluefly has a rating of 2.0 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bluefly most frequently mention customer service, credit card, and final sale problems. Bluefly ranks 227th among Designer Clothes sites.
You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh? Listen people: Gilt. Poshmark. 1stDibs. Go there. The service is better, the merchandise is authentic. And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact. The rest of your garbage is being returned. You clearly need it more than I do.
🖕🏾🖕🏾🖕🏾$#*! BLUEFLY! Avoid this company at all COST!My order was never delivered, they asked me to file a claim via email might I add with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices sort of like a con artist company. 🖕🏾🖕🏾🖕🏾$#*! BLUEFLY and there $#*!TY REPS.🤞🏾Everyday I'm posting where it matters for people NOT to order anything from this raggedy $#*! unprofessional company and Reporting to BBB everyday
My first time buying consigned (except for ebay and Etsy). This site is a gosh diddly scam, whatever they Were, they are No More.
What's happened to me, like many reviews below, is that a wrong address was automatically chosen, with no recourse to rectify the situation. They have a disclaimer that they do not cancel orders or change addresses. How am I one of many people who's 'wrong address' was automatically inputed. This is a scam. Based on other reviews you probably don't want it anyway, but I am going to try my hardest to get my money back. Even if the package is undelivered, read below what fun adventure awaits. Call 911, I have been robbed. Disgraceful. Blew fly boogers all over that nasty warehouse floor while they steal your credit card info and scam you into a purchase you can't back out of. I'm calling the FBI. I will get that money back, Mark my words.
Tip for consumers:
I am not hopeful this will be resolved. This should be illegal and probably is. You don't act like you are a real vendor because you are a robber.
Products used:
Boots
Date of experience: December 13, 2023
I have been calling the company for numerous days and at different times. A machine answers and says agents are busy and to call again, then hangs up. So when will I get to talk to someone! I haven't ordered at this site in years and just recently placed an order. It will be the last one, most likely if I don't get my issue resolved.
Date of experience: May 9, 2015
After reading the reviews on this site I was questioning the order I placed with Bluefly.
Fortunately I had a great experience with the purchase of my Maui Jim sunglasses.
Price was 25% less than retail. Package was delivered one day earlier than anticipated, in brand new condition.
I'll definitely be shopping here again.
Date of experience: July 3, 2017
Hi Jeff,
Thank you for sharing your feedback.
Enjoy your new sunglasses and thank you for shopping with us!
Bluefly recently sent me used Burberry bag, and won't let me return. Emailed customer service but they never respond. I can't believe this company can stay in business in USA. Which most of companies' priority is customer satisfaction... I am speechless. I personally won't recommend this site to friends and families. How rude they don't even reply to your email?
Date of experience: October 9, 2015
Hi Betty,
We're so sorry to hear about this! Your order details have been forwarded to our team for immediate investigation and a member will reach out shortly with an update. Again, we sincerely apologize for the frustration this has caused and hope to get this resolved very soon.
Like everyone else said, worst customer service possible. They flat out lie to customers.
To keep a long story short, I returned two items through the mail to BlueFly. The shipping tracking states they received it on 12/19. It is now 1/27, more than 6 weeks later, and I still have not received the amount back on my credit card. I have called customer service three times now (in addition to multiple emails) - once on 1/3, again on 1/20, and again on 1/23. Every single time, they said the return was in process and I should see the credit in 24 hours. It still has not gone through. I am calling my credit card and reporting the original charge as fraud to get my money back.
Date of experience: January 27, 2014
Although I love the stellar selection and fantastic prices, the customer service was sub par when I experienced an issue with a purchase.
I received an item I didn't order in place of 2 items I actually ordered. I had to file a dispute to have the items credited because Bluefly determined they were not culpable. I don't know how that is possible considering I received an item I never order, but not the 2 items I did. Anyway it turned out they had similar issues with orders placed by other customers as well. There was some kind of warehouse issue. I was finally credited for the purchase, but I never received the 2 items ordered to wear for a special event- so that really sucked.
I am disappointed I had to escalate the issue to obtain resolution.
Aside from the one awful incident, I have been generally pleased with my purchases on bluefly. I wish I could get past the sour experience and shop there more often because they do offer some fabulous deals.
Date of experience: March 3, 2012
Despite 10 days passing since a return was delivered and signed by Bluefly, got no email confirming the return was processing. Emailed customer service and heard back the next day stating they processed a refund that day. Took an email from me to process a refund. The response also stated that it will take 5-10 business days for the refund to post to my credit card. Been 10 business days and still don't see a credit. They are prompt in immediately billing your card when an order is placed. Terrible service. Will not shop with them again.
Date of experience: December 5, 2017
I have recently purchased an expensive designer handbag from Bluefly.com as a final sale item. However, the handbag was defected when I open the box. I have contacted their customer service many times and trying to get it returned, but they don't take it back for return! I understand the final sale item is not returnable but that doesn't mean you can sell customers with defected product especially when it's over $2200!
Poor customer service & Poor qualify of their product!
Date of experience: June 18, 2015
Hi Fion, we're very sorry to hear about your shopping experience with us. Can you please private message us your order number along with a best method of contact? A team member will reach out to your shortly after, thank you. -Bluefly Team
I ordered 4 pairs of shoes from Bluefly and three have arrived but the fourth one has not. My online account says the missing pair have been delivered to another address. I have sent numerous requests via email and tried to call during the last two weeks and have had no response. I am very disappointed with their service, and will not be purchasing from them again.
Date of experience: April 4, 2017
Hi Lucy, we are very sorry to hear that you experienced issues with a missing pair of shoes. Please private message us your email address and order number so that we can escalate this to Customer Service immediately. Thank you for your patience.
Wow. I should have read all the reviews before i bought something. I shop on line all the time and thought this company was reputable. I ordered a pair of shoes and it took 2 months to arrive... when they finally arrived i didn't want them. I tried to return them and they told me my order "did not exist"... upon further review, they then told me that the order was delivered 2 months ago and i am outside of their return policy... i literally just got the package and tried to tell them i have not had the order for two months. Very stressful situation and now facing a store credit that i do not want or need since i will not be shopping there ever again. I am still waiting to hear back from customer service which they said will take 2 days... this is crazy and very bad business. Order number *******6130 1 which, by the way, they claim doesn't exist... do NOT order from this company. Beware. Wish i was warned.
Date of experience: July 21, 2016
Hi Eileen, we are very sorry to hear about your shopping experience with us and your order details have been forwarded to our team. This issue is currently being looked into and a Bluefly member will be in touch shortly with an update. Thank you.
I have ordered from them twice now and the first time i returned an item it was no problem at all. The customer service reps are friendly and made sure to make my call a priority. The second item i received is outstanding. It is a beautiful watch, brand new, and bought at such a great price. Can't compete with these guys. The shipping was fast and they kept me up to date on my package from the time it left, to the time it arrived. I will definitely be ordering from them in the future.
Date of experience: October 16, 2015
Thank you for the glowing comment and shopping with us Marissa, we're so happy to hear you had a wonderful experience with Bluefly!
I tried to purchase a pair of Common Project shoes in a size 5.
The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction.
They were not helpful and actually abusive.
I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. The worst!
Do yourself a favor any do not do business with this company.
Even if you have to pay more, skip this horrible web seller.
Buyer beware!
Date of experience: April 24, 2023
I just ordered a dress from Bluefly and regrettably checked the reviews of this site after I had placed the order. Shocked that this company does not respond to the vast number of negative reviews it receives. Hoping that my experience prompts me to write a positive review to refute some of the serious complaints against this site. I think the lack of HUMAN phone support for customers is the worst of all grievances - and no reason for it. Fingers crossed that I can follow this statement up with a favorable review of the site.
Date of experience: April 9, 2017
I placed an order for a top on Bluefly. Shortly after placing my order I received an email advising the order had shipped. After not receiving the item for weeks, I checked the tracking link and it showed a label had been created but the item was never shipped. Despite repeated emails to Bluefly, I've only received one response from a customer service representative (written in poor English) advising Bluefly is looking into the issue. It's been weeks since I ordered this top and I have a little to no confidence I will ever receive it. I plan to dispute the transaction with my credit card company. Do not purchase from this site.
Date of experience: September 9, 2018
I just got my Gucci bag today I'm so pleased the bag is in excellent condition the company always respond to my emails good place to buy no complain at all thank you
Products used:
Purses
Date of experience: January 26, 2024
Ordered some UGGS Boots for my daughter for making straight "A's". She received them today and was very excited until she opened the box to see they were damaged. Looks like Bleached was splashed on them. Today is Saturday, I pray this will be an easy process to return. I wish I would have found this site before I ordered from this damn site! Will keep everyone posted!
Date of experience: November 4, 2017
"BlueFly has the worst customer service of any online store. I was out of the country unexpectedly for one month and two weeks overdue for the return as specified online (21 days from the purchase date). So I made a couple of phone calls asking for an exception for return and no use. They just don’t really care about customers’ satisfaction and don’t have the intention to keep a client. I don’t think I will shop from them any more and my family/friends will all boycott this store. The Worst Store Ever."
Date of experience: March 3, 2014
It only initially tells you that it ships out in 2 days, not that it will take 5-9 business days. Not a huge deal but you can't cancel orders and they charge you for returns if you don't do it their way in their time. Well their estimated time on my one pair of socks exceeds the amount they originally stated.
Don't waste your time and money on this site. Shop at Amazon or Ebay. The policies are real, clearly stated, and fair.
Tip for consumers:
Check to make sure if the item is "Final Sale" because they won't care about customer service if it is. They already got your money...
Date of experience: July 31, 2015
Hi Chivrol, thank you for taking the time to reach out, your feedback is very valuable to us. We've passed your comment and order details along to the appropriate team and we sincerely apologize for the frustration this has caused. Thanks again.
I bought several dresses and was ready to return what didn't work the same day I received the merchandise so I would meet their return policy of 14 - 21 days because you need to make sure you add in the number of days it may take to be received at the warehouse. They would not let me return 13 items that didn't work until they shipped the last 2 dresses - which is 4 days later and the 2 remaining dresses still have not been shipped. This is ridiculous!
Date of experience: July 28, 2015
Hi Cindy, we're sorry to hear about your return experience with us. Can you please private message us your order number and best method of contact so we can look into this right away? Thank you.
I had used bluefly.com for years without any issues on returns or quality of product.
In the LAST 6 MONTHS late 2013 early 2014 I have had issues. The quality has dropped they seem to offer the designer outlet quality clothing (if you don't already know, a lot of designers have an A & B line) similar but not the same.
I returned two sweaters 62 days ago, weeks of phone calls and emails I finally received a reply and a yet to be received on my credit card statement credit for only one of two items returned. Buyer Beware this company has changed
Date of experience: February 15, 2014
This site practices deceptive sales practices. Received an order and wished to return as item. They claimed it was a final sale. I never remembered seeing that and there is no mention of it on their site. They refused to allow the return even though I provided them with the evidence. Will not trust them again.
Date of experience: December 3, 2017
I received a blouse that smelled like cigarette smoke. Upon receipt of the package, I sent an email to customer service to ask if they had another blouse like it that it could be swapped with. The back and forth with their customer service rep was laughable. They were the most rude and condescending people I've ever dealt with in all of my online shopping experiences. Their policy is confusing which is why I had questions and was shamed by their "customer service" person for asking questions that they said were clear in their policy! It will be my first and last order.
Date of experience: April 19, 2022
I ordered shoes and they were excellent quality but too large. I wanted to exchange them but a return has a $20 fee. I would have exchanged them but took the loss for fear the 8 1/2 may be too small. Not worth it.
Tip for consumers:
Returns are $20 for a return label.
Date of experience: September 6, 2022
I got an email from shop style claiming there is a sale on a suit being sold on bluefly, however when I went on their website they had a higher price advertised. Then I called bluefly and they told me they are no longer "affiliated" with shop style and so they cannot honor the price listed in the email I received. Very poor customer service.
This company should know there are legal implications for sending people false prices
Date of experience: July 10, 2015
Hi Arhum, we're sorry to hear about your experience with us and would be happy to look into this for you. Can you please private message details of the product you were interested in along with best method of contact so we can investigate this immediately? Thank you.
I ordered a pair of sunglasses this website last month, authorized the payment through Amazon, had order number from Bluefly, then never received any ship confirmation, emailed them to question it many times, but never got any responding.
Last week, I thought I gave this website another try, ordered a pair of boots, same thing happened again, after order finished, got order number, no email shipping confirmation, email to them again to ask, now it has been three days, no responding. Spam!
Date of experience: February 23, 2017
Kristy, we are so sorry you had issues receiving confirmation emails. We were experiencing technical issues with our email server. We have sense resolved the issues. Can you provide me your order number, email & phone number so we can escalate this issue internally? Thank you!
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Hi Maria,
We're sorry to hear about the experience you're having with us. We have forwarded your order information to our team and a member will reach out to you shortly. Again, we apologize for the frustration this has caused and thank you for reaching out.