Bluefly

I ordered a lower case diamond initial j necklace. I was unable to track my item using the bluefly website. They finally sent me a tracking number days after contacting them, which was pointless because it arrived the day they sent the tracking number. When I opened the package I discovered that they sent a completely different J initial necklace. The item I ordered was originally $440, but on sale for $350. They charged me the $440 price. Really disappointed with this site, I definitely wont be shopping here again!

I've purchased sunglasses from this despicable website thinking that it is a good and honest website. I waited more than 2 weeks to receive the item only to get a fully intact mailing box with damaged items inside. The original sunglasses box and case were severely dented and in very bad shape. When I contacted costumer service the person insisted that this damage occurred in shipping. Obviously it is absurd since the mailing box was in pristine condition. Sunglasses inside were damaged as well, but honestly judging from the exterior look I'm amazed that the damage wasn't more sever.
Costumer service only by email. Whoever is responding to emails needs years of training until able to communicate respectfully with people and provide good costumer service. Bottom line don't do business with this website.

I've purchased several items from Bluefly.com and being told it will be shipped from different locations. I've been waiting for the last item to be delivered for about 10 days, so I tried to contact them, OMG you will never find a customer service that bad, never answer the phone and don't respond the email. The day after I filed the complaint, the last item has arrived, but they shipped the wrong item. I tried to contact them again, of course, no one answer the phone and no email sent back to me for the exchange instruction. Beware buyers, Bluefly.com is not a company with integrity, especially their customer service is horrible, do not buy from them.

I ordered three Harrison cashmere sweaters from Bluefly.com in early November 2014. After less than 10 wearings each, all three showed varying degrees of pilling on the sweaters. I've had cashmere sweaters for years with no signs of pilling, but in attempting to rectify with Bluefly in February 2015, they said that was 'normal wear', and were unwilling to do anything about it. It took two and a half days for a response of 'tough'. Of course, you only wear the same thing so often, so I didn't figure out the sweaters were junk until my dispute rights had expired with PayPal. I reached out for a 'goodwill' replacement or refund, and was told by PayPal I was out of luck.

The only positive I can think of are that they shipped quickly.

I'll certainly never buy from Bluefly again, neither should you.

Bluefly is supposed to sell high-quality, designer items, but they are among the worst for returns and customer service. In one instance, an item I ordered and paid for did not ship for over a month. When I asked for a refund, they said I would have a store credit on my account. I never received the store credit months later. The website tries to scam you out of money for products you never receive. Also, they have the slowest shipping.

I got up this morning and checked my bank account on-line and found 4 charges from $1.00 to $389.95, totaling $448.95 leaving me a bank balance of $9.77 all from Bluefly.com and I had never even heard of them. I wonder how my card number was used at this establishment? And how I will make it for the next couple of weeks without this cash in my account. I vow to never use my credit card number on-line ever again! I don't know if this has anything to do with Bluefly, but there were 4 charges AND one reverse charge for $1.00. Looks like an inside job to me.

This is the second time I have ordered something from Bluefly that they said was in stock, but wasn't! So disappointed since these were items I really wanted.

Bluefly already went out of business, once back in 2019. Leaving customers and their staff high and dry.
Here is the link to the article talking about the company going out of business:
https://nypost.com/2019/02/01/online-shopping-emporium-bluefly-buzzes-off/

I will never order from them again.

I order products and they were shipped two weeks later and after they were so late called in twenty times but their system never works, and finally after three weeks of calling my purchases have passed the eligle return date of 21 Days!
Are you kidding me 21 Days?
This is bogus! Trust me go shop on amazon.
I spoke to Heidi and Deanna of the customer service!
Its amazing how in todays days you have a website like bluefly still in business!

I have an update to the review above. I was provided with a return label to have my item "authenticated" (I had no doubt that once any expert took a closer look they would realize the shoes were fake) and today, I received the shoes back in the mail--no paperwork, no certifications of authenticity, nothing at all--just the fake shoes. I'm genuinely appalled by Bluefly's dishonest business practices and complete lack of customer support. I reiterate what I said before--stay far, far away.

Worst experience I've ever had with a company. A total scam and rip off. Their customer service is a joke. I wish I had read the reviews online before placing an order. I shop online almost exclusively and would recommend any other site to Bluefly. Save yourself the headache and shop elsewhere.

I have been a bluefly customer since 2008 and have spent thousands of dollars. I was floored recently when I bought 4 dresses, only 2 of which I kept-and was away on business for a month. It was a month in between when I received the items and when I needed to return them. I was told on the phone that there was a 21 day return policy-and on the site it says 40 days unless otherwise noted. This is completely unfair and a nasty thing to do to customers. Now I am stuck with a couple of hundred dollar dresses that I don't want. The average department store is 30 days-and most stores have a 60 day or 90 day policy. 21 days or even 40 days is just ridiculous. They just lost a customer who spent thousands a year on their site-not impressed at all and will never buy from bluefly again.

I ahve tried emailing the company several times directly from the "Contact us" button on the website. Emails keep bouncing back to me. I received the wrong pair of shoes. I want an exchange or refund... not a return. Why should I pay return shipping on the wrong item? No way to reach them. Tried the phone number I found --- no number listed on the website BTW. It "does not accept incoming calls". Very frustrated. I have sent out numerous emails to company officials that I have located through online research. Those didn't bounce back as "mail not deliverable", but I have yet to get any response from anyone at Bluefly. Unbelievable that there is no way to reach customer service. The fact that they are listing a non-working email address on their website seems incredibly fraudulent. I would REALLY appreciate a response to this comment!

Bought a Valentino Bag and received it with damaged leather. When I called the customer support the lady told me it will take 7 business days to approve a return. It has been 13 days now and still no answer.

Terrible experience... I ordered a dress on a Sunday and then called at about 7:00 Am PT to cancel. The item was not processed yet or shipped. Blue fly wrote me a email... too late to cancel. The item has not been shipped yet. Stay away form this site.

Bluefly has a questioning customer service and inventory system.
Bluefly has kept sending me wrong items to same item(2 times so I have made returns 2 times). I made return the 1st item, Bluefly does not issue full refund. I do not know the reason since they made mistake why I cannot have full refund(I did not wear or anything)? I have send an inquiry email but no response. I am now worrying about the refund of 2nd returned item too, pretty rip off.

I have ordered seven items - dresses, blouses, and swimwear - from this company over the past six months and every time I love what I get, it's just as pictured, and sometimes it's even better! I've had a great experience building my closet with beautiful items from BF and have had no issues re: customer service or mixups. I'll continue to use this shop happily and recommend it to my friends.

I am so very pleased with this site. My very first experience with buying a pair of shoes led me to want more and more. It has left me with an insatiable appetite. And I've told all of my friends and colleagues.

In regards to some of the negative comments, I feel so bad because I have no complaints, I am overly impressed and look forward to a long lasting relationship.

I bought Celine purse from this website. I was very excited to get my hand on my dream purse... then my purchase arrived. I eagerly opened the box, only to find out that they sent me a fake purse. So fake it's embarrassing to carry. I felt that they insulted my intelligence as a consumer. Do they really think they can get away with sending fake purses? Why would I pay $700 for an ugly imitation purse? They claimed they have authentic product but they don't. Customer service sucks. Don't buy designer items from this website.

If I could review zero stars I would. Do NOT give this company your money. I purchased shoes from them, didn't like them. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy.
I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. It's been over 90 days now

I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. Probably my last purchase from Bluefly.com

In 9/2015, I ordered a shirt from Bluefly in large, and they sent me a medium. When I called to make a return, they sent me another #$%!$#! Medium. When I returned both shirts, someone in processing only market off one shirt, so I didn't get a full refund. The nice gal in customer service said I was pretty much f--ked due to their own series of mistakes, but she was "kind" enough to give me store credit. When I went to use the store credit on some other items, a processing error has put me in limbo. So, no clothes, no money back 2 months later. At this point, I'm not sure how they stay in business. SCAM.

In October 2014 I bought a desk from Bluefly; they sent a different desk. I've been trying to get labels to return it and get a refund to no avail. Even when my credit card is the default payment method at Bluefly they charged it thorough Paypal. When I contacted Paypal to have the charge back they told me they don't cover insurance for this (purchase? Store?). I filed a complaint with the BBB but follow up is poor. Bluefly has been the WORST experience ever on my online shopping!

NEVER EVER order from here! Made an order that I had to cancel the following day (found a better deal at another store) and they said "Not a problem! We can cancel that for you, you should receive a refund withing 72 hours." The following day I get two emails stating that my order has now been shipped! I call them (numerous times since they do not answer on the first call) and they say oops! Our mistake, it was never cancelled! Now i have to wait over 20 days for the order to come in, ship it back, and wait for a refund! Unbelievable! Unreliable customer service!