Bluefly

I recently bought an expensive ($600) jacket from them, and the quality of the product was extremely poor. It was a shearling that had clearly not been cared for well and was completely dried out. I called to return and they informed me that the product was "final sale" and I asked if there could be an exception because it was my first time purchasing anything from them and the jacket had clearly just not been given proper fur care. Other retailers have NO problem returning items when they are final sale if you call and give them a good reason. DO NOT BUY FROM BLUEFLY.

I'd ordered a pair of boots from BLUFLY from Australia and although it did seem to take a bit longer than other orders from USA I was pleased when I emailed my concerns and the staff replied promptly. I will use them again as I'm better informed about the time it takes to move orders from warehouse to home address. Thanks especially to Brandi. Connie nightingale

I purchased a bag on December 10th with promises it would come before Christmas, I then received a confirmation that the product was being shipped out on December 14th. By December 20th there was no movement on the label. I then proceed to call their customer service which now I have been in contact with everyday with numerous representatives and supervisors telling me it would come before Christmas. Now Christmas Eve I found out that was not the case and all they try to do is offer a $25 dollar gift card are you kidding me. I myself work in customer service would call each time with patience and understanding but after never receiving a follow up as promised I honestly think this is the worse experience of online shopping I ever had. Thank you for ruining my mother's Christmas, I will not be keeping my purchased item as now it has an arrival date of December 28th.

This is my second time ordering from bluefly. Not sure why there's bad reviews?!? But I had great buys both times! Good customer service! And quick delivery on both! I'd recommend Bluefly to anyone!

They charge $10 to return an item. Clothes look unfashionable in person. Don't try to sell items from Blue fly on eBay thinking you can avoid losing the $10. No one wants this stuff.

Let's first start by saying nowadays when a lot of shopping sites competing for customers' business, this site is still charging $9 even you buy hundreds of dollars. Because only 1 code allowed at the time, if you use any promotion code then you can not get free shipping any more. It's kind of nickel and dime customer and I can see why it attracts less people to shop there. I believe not many returning customers for this reason. Also good luck returning your order with your own shipping and not getting a refund for a long time until you follow by calling multiple times. It all happened with me.

Secondly, they have very poor customer service. Final sale can not be returned even for credit. No courtesy.

They are losing customers and running sales like crazy everyday. When you actually logged in, you find the sales are all left over or run out of sizes. A lot of items I saw them on the site hanging for years regardless deep discount.

Never coming back to shop here even it's 90% off or encourage anyone else to buy from here.

Really bad customer service. I order something and after two minutes I send a cancellation email, the next day respond back that they already shipped it and is too late

I just bought on 2 separate orders Stuart Weisman Boots.
First it has been over a week since they RECEIVED the first pair back and NO REFUND! When I contacted them today... of course by email. And ALL the phone numbers online are bogus. Don't waste your time.
I capitalized that I had NO REFUND... their reply started with "You don't need to yell"...
I then called Stuart Weitzman because the 2nd pair of boots did not fit as I know their brand... sure enough these are knock offs! Of course I will be returning as well and NEVER doing business with them again.
I did learn while speaking to the Stuart Weitzman company... they DO have a phone number... that if you go to Stuart Weitzman.com and type in OUTLET in the search bar they have some great bargains and you will get ACTUAL Stuart Weitzman product.

I have ordered many dresses from bluefly.com and have always been satisfied. Either all these horrible reviews were paid to write bad reviews or people are way too picky.

Ordered the wrong sized item and caught it immediately after paying. Scoured the site for directions on how to cancel order, after all it had been less than 1 minute. Their policy is no cancellations, seriously! No phone number googled it but the number listed online is incorrect. Emailed customer service asking if they would cancel the order, it had been less than 10 minutes at this time. They responded quickly saying, no. They apologized for inconvenience. Called my credit card company, explained what happened and companies policy was for me to wait to receive the item then return it for a $10 fee. My credit company laughed and said they would handle it for me for free and I would get 100% of my money back. BE WARNED DON'T CONDUCT BUSINESS WITH ANY COMPANY THAT WON'T ALLOW YOU TO CANCEL AN ORDER OR RETURN SOMETHING WITHOUT A FEE, OR PUT OUT THEIR PHONE NUMBER FOR YOU TO CALL. THEY'RE SCAM ARTISTS THAT SHOULD BE SHUTDOWN!

This website and the entire shopping experience is horrendous. I tried to return two items, I sent them back within a couple days of receiving them in DECEMBER, and it's now February and they still haven't refunded me my money and they claim they don't know where the other dress is even though it was in the SAME PACKAGE. Do NOT shop here.

This is my second time purchasing from bluefly & they were both expensive designer handbags. I was horrified after reading the reviews but they were such great deals that i ignored the reviews and I'm so thankful i did ignore them the second handbag is a mulberry bayswater 40% cheaper than the actual price & omg its beautiful exactly what the picture looks. Its in perfect condition with a dust bag, my only complain is that it came in box & wrap in cheap plastic trash bag unlike my first order it came in a huge zip lock nevertheless it didn't affect the integrity of the bag it was still in perfect condition its just that it made it look cheap but what the heck I'm paying a lot less for this heavenly bag. Customer service had been great with me too i had issues with my shipping charges I'm suppose to get a free shipping but was not credited after i submitted the order. I emailed them & got a response in less than 24 hrs & credited the shipping in about less than 3 days. I was surprised coz as i was reading the reviews credits & customer service is almost impossible to deal with but so far i have been lucky. I also got an email for the confirmation order & a fedex tracking just like any other online orders. So there I'm one happy gal! Thanks bluefly hope to see more great deals & hopefully will not have issues like others I'm keeping my fingers cross!

I wish I could give them 0 star. I placed an order with 12 items and then I returned within 14 days of delivery 10 out of the 12 items. Then I started seeing multiple refunds going through my credit card account without seeing a separate notification email from the company instructing what items were being refunded, not to say any detailed invoice about the items returned. It turned out the company didn't calculate the refund amount correctly and deducted the shipping costs 10 times while they should have only deducted it once. I reached out to the customer service representative once and asked for the details about the returns. All I got is an email with an incorrect total amount without any further details. I called again later and this time an extremely rude representative (his name is Michael), who didn't let me finish what I was complaining about and hung out on me. I called back and reached to the very first representative I talked to last time (his name is Jamal) and he also hung up abruptly without giving me a proper response. I called the corporate office number and no one at the front desk picked up the phone. I actually reached out to the CEO on linkedin and I'm curious what will happen next. But anyway, this is the worst ever online shopping experience I have ever had and I do not want to deal with them any more in the future. And I'd like to let the world know that the most concerning part is you are dealing with a merchant who doesn't know who to foot the bills/do the maths.

Don't order from BlueFly. Ordered Versace belt for son Christmas present for $100. First, the buckle broke the 6th time he wore it. I tried to repair and realized the buckle was made out of cheap cast metal. Started researching and realized its fake. How do I know. Versace uses stainless steel. This was low quality coated cast metal, AND Versace says EVERY Versace product has a verification code on it or the tag. Guess what, no code on the belt or tag. They will not take a return either since it was more than 21 days! WHAT! It was for present so ordered early, and didn't break until 6th wearing. DO NOT BUY BLUEFLY!

Updated 4/1/17. I replied to Bluefly request for order information. Apparently their idea of escalate internally is to simply ignore it. Sent them the info through this request on site jabber, NO reply or action from Bluefly. Also tried through the original return request/order. Even offered to take credit or discount for another item off Bluefly. Guess what Bluefly DENIED. Can I change it to 0 stars.

I was skeptical about ordering from a site I've never used before but I was surprised because Bluefly provided easy check searching, quick check out, fast shipping and great customer service.
Thanks!

It was a Christmas sale and I've ordered a coat on 12/23/16. Order # *******6727.
When I asked myself on 01/03/17 where is it, I went to the site to found out that the order is cancelled. Hm-m, then I noticed that the system has copied the shipping address as a Billing address which is not correct.
OK, but why did not they contact me instead of cancelling the order? Why did not they check the details in one of my previous orders with them (there were five!)? And where's the cancellation email at least? NOTHING. Just cancelled the order without even bothering to notify me.
I wrote to them just to get a come-off about the order being cancelled "by the warehouse due to an inventory error" on 12/21/2016. But how do you manage such a case without even notifying me? According to you the cancellation took place two weeks ago?
What a self-conceit is it - an international order does not even worth writing an email when you cancel it? They don't bother to check a missing detail but rather cancel the order without notification?
Wake up guys, the world is global, do your job.

I bought a bag from Bluefly, but then I realized it didn't have a zipper. I called them next day and the order was canceled. But the transaction was pending on my Paypal. I called them and ask to cancel the transaction, they said the money will be vack in my account in 10 business days. Now more than 10 business days, transaction still pending. WTF? Are you even working there? Do you think my money grow on a tree? My husband says they're worth suing!

Received the wrong item from a Bluefly order. They sent an exchange, which was another wrong item.

I have been waiting about 3 months to get this issue resolved and receive a refund. They are an impossible company to work with, have stolen my money and the merchandise. I shop on MANY online commerce shops, and this is the worst experience of them all. HIGHLY RECOMMEND AVOIDING THIS COMPANY AT ALL COSTS.

The worst experience ever! I wish I have read the revies before I bought the goods, just the idea of checking out every online retailer I wanted to use never occurred to me till now.
NEVER NEVER NEVER BUY from BLUEFLY, please! You will save both your money and your time.
To return the goods is virtually impossible. The process of returning, which is so courteously explained online, doesnt work. You get the error message right from the start.
The customer service phone number is a hoax. Answering machine tells you BS about «unusual customer calls volume whatever option you choose and if you are stubborn enough to wait for 20+ minutes it simply offers you to leave a message. No way to get back to these people with your returns and exchanges. It is a TOTAL FRAUD!

I placed an order in mid april for 2 dresses and a swim suit. First package of a $330 dress and a $60 swimsuit shipped quickly and said I would receive that Friday. Second package shipped later but I received it remarkably quick. I sent a message stating I needed these for a wedding and would be going out of town, could I speed up the delivery. They stated it shipped and was too late to change. Not all on bluefly but the fedex site was slow to update, and then transferred over to USPS which updated a day after the fact every step of the way. It states my delivery was delivered the day I left, although neither USPS or Bluefly has been able to supply me with documentation. I reached out to both USPS and Bluefly and have heard back from neither. Despite reaching out to bluefly and them telling me to give it 5 days (on April 25) I have heard radio silence since. So I'm out $400 on two items I've never laid an eye on and have had zero help from them since reaching out. Last time. I'd stay away.

Got a message they didn't have enough stock to fill my order. So why did it show available and make me go through all the forms and payment?

They did refund me which I appreciate

Going through heck trying to locate a package that says delivered and I never received it, to make matters worse Bluefly Customer Support is only through email and whomever is responsible for responding, their Customer Service skills are horrible.

I was worried after I read the reviews here, but I made a gut choice and tried it. I ordered Dior sunglasses (collection S2015) for USD250, which is far better than I ever expected, the original price ranging two years ago from USD650-800. I got them today - an authentic, Italian, Safilo made product in the matching brand boxes, incl. The brand cleaning cloth and instructions.

I believe you guys their customer sevice sucks and I am happy I don't have to return the item. But my simple experience with just getting what I wanted for the right price is excellent. And honestly, I don't usually write reviews online..