Bluefly

I just got off the phone with a rep a minute ago. I received a damaged Gucci bag- scratched and worn metal- displayed online as "new" on Oct. 30, I called the SAME DAY to report it and got an email 5 days later asking if I wanted to return and I replied yes, 9 days ago they said they were going to send me the label- still haven't received it. I called at 9 am this morning, a rep told me their supervisor has it under "urgent" and I would receive it by the end of the day. Nope. Just called again and they said I would get it "later today". Based on the last incidents I HIGHLY doubt it.

From reading so many other's awful return experiences with BF, I'm terrified that I'm not even going to receive my refund once they receive the package. If that's the case, I would absolutely consider chargeback or BBB. I am extremely disappointed in your company, Bluefly. I expected a more helpful and efficient customer service from you- especially when it's dealing with an $1,800 order!

From my experience, I would advise anyone to stay away from this company.

**UPDATE: No return label. After having a rep telling me "business hours are technically till 9..." Well, its 9 now and I have received nothing from you guys. I can't believe the way these people blatantly lie and give horrible excuses. Disgusted.

I do all of my shopping online and I have never had such a horrible experience as I have had with the customer service at this website. Please please please do not give these people your business.

I received a very cheap looking "supposedly $1800 necklace with weird T's all over it" from Bluefly (whom I had never ever heard of prior to this). When I contacted Bluefly (the same day I received the ridiculous necklace) I was told they would look into it and work on getting a return authorization for this item that I did not purchase. A couple of days later, I found out that a fraudulent account had been opened through Synchrony bank in my name and linked to my Amazon account. That is what was used to purchase this item. After numerous phone calls to Bluefly (who not one single time returne any of my calls to help resolve this problem) I was finally told the company wouldn't take the item back. Ridiculous! They don't want it back, but it will not be paid for by me. It is now in the hands of my local police department and being investigated as identify fraud. My guess is that the idiot who purchased the item in my name tried to get it shipped to them but was not able to because of address discrepancies. Now, I do realize the fraud was not the fault of Bluefly; however, I am very frustrated at their lack of customer service. Trying to communicate with these people is like talking to a brick wall.

I recently order three items from Bluefly.com. All three items were shipped separately (one of which took over a month to arrive). One of the items NEVER arrived. So I call their customer service number and was left on hold for 20 minutes. After 20 min I gave up and sent them an email. After several days I received an automated response that they were processing my complaint... and then nothing, for TWO weeks! I tried calling them again and someone actually picked up the damn phone! Huzzah! However, after getting jerked around for 30 minutes I got nowhere. I had ordered the three items using a prepaid gift card. Around two weeks after I placed the order, the card having been emptied I threw it away. So after the 30min customer service circle jerk they tell me that the item that never showed up is now SOLD OUT. They also said that they cannot give me store credit, they can only refund the money... to the prepaid gift card that is now at the bottom of a garbage dump. So thanks for nothing bluefly. I am never giving your company my business again and I advise anyone reading this to take your money elsewhere. At the end of this ordeal I am left wondering whether the 'sold out' item (which is still up on their website) ever even existed in the first place.

Not only is the merchandise real and perfect condition (not damaged) but the customer service is as good as it gets in any company. I cannot think of a on-line store that is as good.

I purchased a present for my son for the holidays, and they refused to return it because it was beyond the 14 day return policy. They were unapologetic and didn't even offer to give a store credit.

Be aware—if the $20 return fee that is deducted
From your total return! They said it's for shipping fees BUT I paid for return shipping. I will never be a customer again. They literally take $20.

I am very happy with Bluefly customer service the way they handled my order. I had an issue with returning an item and they are very helpful. They helped me find a solution returning my order.

They some how got an incorrect address and refuse to assist in changing prior to shipping. Refuse to assist and are proceeding to ship to the correct address. Won't allow for a zero rating.

I placed an order for a pair of Valentino Rockstud shoes. They were $649. I paid via their Amazon checkout using my Amazon credit card. I received a confirmation that the order was placed, however, I never received a confirmation email. I waited until the next day, then called customer service. After being on hold for 14 minutes I had to hang up being I was at work. I called back when I came home and was on hold for 11 minutes before someone picked up. She was pleasant and looked into the order and said it was cancelled, but was having issues finding out why. After about 10 minutes she said she couldn't find out the reason. I asked if the shoes were available and they were sold out in my size. Okay, so I logged back on to the website to order a different pair. The same shoe, different color and higher price. Again, I received a confirmation that the order was placed, and patiently waited for the email. About 10 minutes later I received an order cancellation email. At this point I'm annoyed, but really want these shoes. I decided to try one more time. As I'm getting ready to put the shoes in my cart I notice the original pair in my size is available again only this time they are $150 MORE! This is such a scam. I don't know how they are in business with the lack of customer service and shady business practices. After reading al, of these reviews I should have just stayed away. Luckily I found the shoes for the same price on a more reputable website. Lesson learned.

I ordered something and they delivered me something else and the price difference between the tow items is huge! And they delivered it without even the bill

Be careful when you buy any final sale items from Bluefly. I bought a pair of boots that was marked as FINAL SALE. It was advertised as NEW, but when it arrived, it was already worn! The bottom of the shoes had some dirt and looked being worn several times. The tag was detached, and the box was all nasty. I contacted customer service, and explained that the boots wasn't the same as advertised, but they kept telling me that the item was marked as FINAL, and because of this reason, the item was NON-RETURNABLE! I have never experienced such a horrible service like Bluefly. This was my second purchase from them, and I will NEVER RETURN.

Honestly, I can understand why a lot of people found the site sketchy, but I must've had INCREDIBLY GOOD LUCK with them, or they changed their management or something because...

I ordered a dress early on Friday 3/14 morning and it was at my house by Saturday 3/15 afternoon. That quick. And they weren't trying to get rid of bad quality clothing either; the dress I ordered is absolutely GORGEOUS quality and a cobalt color true to the picture-- the Taylor Azure Long Sleeve Body Con Dress: http://www.bluefly.com/Taylor-azure-long-sleeve-body-con-dress/p/*******/detail.fly. I did their sizing calculation and ordered a size down from my normal 8, and checked the measurements to be sure, and the dress fits like a very sexy glove. They even allowed me a 15% off coupon to be used, and when my order went through, they sent me a $30 off of next time.

Their system is definitely strange, as I was trying to order the dress last week, but every time I got all the way through the payment and Paypal and hit 'confirm' it took me to a page that my browser said was not from the actual domain and flashed the security message: 'This probably isn't the page that you are looking for!' and the order didn't go through. I checked extensively, but they did not charge my credit card (other than later for my final order). I don't know what was up then, but it was definitely worth it to come back to.

I had an issue with returning an item and the team was super responsive and helpful. They helped me troubleshoot and ultimately found a solution. Through it all they were friendly and empathetic.

Horrible! Customer Service promised a credit and didn't issue one. Aftet several emails back and forth, and 40 minutes on the 3rd phone call, they admitted their mistake but refused to issue the credit. They cheated me. DO NOT DO BUSINESS WITH THIS COMPANY.

If I could give them negative 10, I would. In November I order a bag from them and I was charged twice, they said they couldn't cancel the second order so to refuse the shipment when it comes. No second shipment came. The tracking said that both orders were sent in the same box but when the package came there was only on bag in the box and the invoice said that it only contained one item. I called them back and emailed to tell them that I only have one item and charged twice. They said that they could see that I only received one bag and they wanted me to take pictures and they would process my refund. After weeks no refund, they kept saying that they were working on it, so I disputed it. They told PayPal that they shipped me two items so I had to appeal and supply all the emails where they had stated I was due a refund and there was only one item. So later bluefly contacts me and say we will give you your money today if you drop the PayPal claim. Contacted PayPal and they said not to do that and that makes no sense and if they refunded me my money, it would cancel the dispute. So I contact bluefly shared that information. PayPal later told me that bluefly said they only charged me once, which was a lie because the charges are 1 second apart and they are in my activity. I contact bluefly 20 times after that and never heard back. So after over 2 months of fighting I won my dispute.

UPDATE: So, Bluefly asks me to send private message with details of my order and it's now been almost three weeks and no response from them. They do not care apparently about customer service. And my niece is still without her special gift! Thanks, Bluefly, for nothing!

Recently I purchased an item from Bluefly as a gift for my niece. After two days I received notification that my order was canceled because my mailing address (which is the same as my billing address!) had a number in the apartment box which did not match my credit card information. I immediately called to tell them that, in fact, I had placed numerous orders with other vendors with that exact same address (including the number in the apartment box) and my credit card never once was declined. The response from customer service rep was this was to protect me (even though the billing and shipping addresses are the same) and for me to go back online and re-place the order. I explained that I would, but in checking the item wasn't showing up and could she please just reinstate my order while we were on the phone. She came back to say the item wouldn't go back into stock for 24-48 hours and I should just keep checking. Okay, it's now been well past 48 hours and the item still isn't showing up and I don't know whether or not it's been sold to someone else. What kind of customer service is this?!?!?!?!? I could understand if the billing & shipping addresses were different, but they are the same! And now my niece will not receive this special gift I wanted to purchase for her. BAD BAD CUSTOMER SERVICE!

If I have the item and I'm telling you the coat is USED THE TAGS WERE REATTACHED WITH BLUE TREAD AND THE PICTURES CLEARLY SHOWS THAT ALONG WITH THE COAT BEING USED. My email didn't say the marketplace said it was new... which is NOT TRUE! I wanted the coat. I PAID FOR A NEW COAT. I THOUGHT THIS WAS A REPUTABLE COMPANY. UNDER NORMAL CIRCUMSTANCES I WOULDNT HAVE WANTED AN EXCHANGE. I WANTED AN EXCHANGE NOT A REFUND! CUSTOMER SERVICE SUCKS JACKIE D... told me just because the tags were reattached doesn't mean it's USED WTH?! Read REVIEWS... STAY AWAY! I was told repeatedly my 21 days had expired that was all they could do. They were sorry that I was DISSATISFIED... I asked to speak with a manager. I was told the manager would tell me the same thing. My 21 day window expired. BLUEFLY SELLS USED IT THAT ARE SUPPOSED TO BE NEW! HORRIBLE CUSTOMER SERVICE THEY SUCK. INSPECT ALL ITEMS FROM THIS COMPANY!

I purchased a $300.00 cashmere sweater from bluefly before Christmas and had until 1. 10. 19 to return it. Their system wouldn't allow me to generate a return label as the men's Xl I purchased for like an XS. I was in consistent contact with jasmine via email, blueflyrep. She confirmed there was a technical issue and it took her 2-3 days to send me a manual return. Her emails said that the merchandise would come directly to their warehouse and they would forward to the vendor since their system was experiencing some technical glitches. Well I returned the item and tracking shows that it was received on 1. 7. 19 (still within the allotted time of 1.10, despite their system errors)
Needless to say, they stopped communicating with me and blocked me from their site. They have my merchandise and I have yet to receive my refund. This is unethical at its best. Please do not purchase from this company. I have reported them to the BBB and they have yet to respond to them as well.
I have every email confirmation and will continuing posting my experience on every platform available to expose this unethical company

Purchased a bag that I had been eyeing for an extra 10% off--that day only. I received an email that wasn't their normal confirmation email, but I didn't pay much attention to it. The next day, I checked on my order status to find that it has been CANCELLED. The reason was that they couldn't verify my billing address with the bank. There was no problem with the billing address; the one I gave matched my credit card. I spoke with the bank, and they told me that they did in fact approve the transaction, and the hold was coming from the merchant. I spoke to the Bluefly rep, who told me that I will have to create a new order. Okay. The only problem was, the item is no longer available on Bluefly, but on their sister site Belle & Clive without the extra 10% discount. B&C would be unable to honor the price I had.

Also, the store credit that I used as part of my payment was not credited back. Rather, the rep put in a "note" on my account about it. This means if I want to place an order, I will need to talk to a rep to activate it.

I was very much looking forward to having that item, but due to Bluefly's negligence, I no longer have the item.

BEWARE! I ORDERED CHRISTMAS GIFTS OVER TWO WEEKS AGO AND STILL HAVE NOT RECIEVED MY ORDER! I SPENT OVER $150.00 TO QUALIFY FOR THE 2 DAY FREE SHIPPING! I CALLED A FEW DAYS AGO AND WAS TOLD MY ORDER WOULD BE HERE ON THE 23RD. I WAS ALSO TOLD THAT FOR SOME REASON MY ORDER WAS DUPLICATED AND I WAS CHARGED DOUBLE. DID NOT GET MY PACKAGE ON THE 23RD AS TOLD. WHEN I CALLED BACK THE SECOND TIME I WAS TOLD IT WAS GOING TO BE DELIVERED AFTER CHRISTMAS. CUSTOMER SERVICE WAS VERY VERY RUDE. I DID ALL MY SHOPPING ON LINE AND THIS WAS THE ONLY COMPANY THAT FAILED TO DELIVER ON TIME. THIS COMPANY TOTALLY SUCKS.

I ordered a pair of Gucci on 7/10/2015. Received them fairly quickly, but immediately initiated a return since the wrong size was sent. I ordered a 41 and they sent a 39.5 (my toe cant even fit a 9.5). The shoes were Gucci ballerina w/ Guccissimma embossment on the website, but I received patent leather / no Guccissimma - so I took a pic - good thing I did. They refused my return because the Warehouse said they were worn. How on earth can THAT be when I immediately initiated a return and sent them back the next day. One shoe was taken out of the box - the other was left in with tissue paper. Oh - maybe I wore one shoe! Ridiculous. At any rate, I called Cust Svc, emailed the pic I took of the shoes and the box and they agreed to a refund. It's now 9/9/2015 and I still haven't received my $150. I've spoken with Customer Service twice who both insisted that the refund had been processed and should be dropping in my acct within 7 to 10 biz days. It's been 2 months.
Thank you for shopping at Bluefly.com!

Your order has been received and is being processed.
--------------------------------------------------------------------------------
Order #: *******1464
Order Date: 07/10/2015
Ship Method: Standard delivery (5-9 business days)
Bluefly Account: *******@gmail.com
Fly Since: 2015

I placed an order before the New Year, which took forever to arrive in separate shipments. I knew right away that I wanted to return the first pair of shoes I received, but it didn't come with a return label. I logged in to the system to get one, and it said I couldn't return anything yet because the order wasn't 'complete.'

The rest of the things arrived right as I was heading out of town, so I left the other items to return after I got back. When I logged in that time, the Order History page was totally down, and said nothing about why or when it would be repaired.

I talked to a FlyRep who said to try again the next day, that it should be fixed. She wasn't concerned about the return window. That was around January 10 I think? I tried periodically that week and it was still down. At some point, I forgot about this ENDURING PROJECT, and when I tried again on Feb. 13 to print a return label I'd wanted in January, the site was STILL down.

At this point, I think I'm probably outside the return timeframe, but that wasn't even very clear? I then emailed to ask when it would be fixed or how I could otherwise return this merchandise.

It is now Feb. 28 and I have not heard a peep from *******@bluefly.

But I do have 2 pairs of too-big shoes if anybody wants them. Ridiculous.