Bluefly

I'd give zero stars but not an option. They tell half truths yes it is this brand but the much lower end. Buyer beware or better yet, don't buy!

Only use this site is your 100% sure you will not need to return. The restocking fee are outrageous and customer serve is very impersonal.

They do not refund money for returned merchandise. A few times I had to call my credit card company for help. Finally, stopped buying from them.

I would never recommend this website. The customer service is rude and useless.
I had a very bad experience with them about my refund.

I like Bluefly very much and this is the site to go for amazing deals. Plus they have fast delivery and easy return service.

Bluefly doesn't have a very good selection. I've basically stopped checking it because they never have what I want in my size.

Charged my debit card when there was no available inventory. Received no emails or followup info. Why is Bluefly still in business?

The service of this place is horrible. And that alone will make me gladly spendy money elsewhere. You should do the same.

Great for my size, and I live in an area where last seasons styles are more than enough to have me the best dress in town. Great delivery times also.

Don't buy from this site, i order 2 products and i never receive them, they don 't answer to my emails!

I ordered a luxury handbag for a good amount of money and it has been 17 days and nothing no one knows why it was not shipped bluefly keeps telling me to be patient - DO NOT ORDER FROM THEM EVER!

I just received a very pretty pair of Tod's flats from Bluefly. They look much better in person than on the website. These very pretty flats retail for $500 and I paid $200. For this reason, I am giving Bluefly 5 stars. They are authentic. They arrived as expected and the website was easy to navigate. One caveat... I was expecting free shipping but I'm not going to quibble over $8.

I see all the negative reviews for these kind of websites (Bluefly, Gilt, etc). A few things I learned over the years...

*Do not buy clothing online unless it's from a department store website or it's cheap (under $100). If you buy online at Saks, Bloomingdales, or even Gap you always have the option of returning it in the store. The clothing I've purchased at online discount retailers have been of average quality and I've learned I would rather just go shopping at the mall. At least then I have a chance to see the clothing piece first, the exception being if you already saw this piece in person and now it's discounted (most likely because it was last season).

*Purchase brands you know and have seen in the retail stores.

*Do not buy vintage (aka second) expensive designer brands online. Only buy from trusted local consignment shops. These websites may think it's in "good condition" and you may think otherwise. Plus, there may be issues with authenticity.

*Do not buy expensive designer handbags (over $1,000) at an online discount site. Most of these websites have a no return policy and it's simply not worth the risk. It's better just to "splurge" and buy at the authorize retailer or boutique.

*I believe they may be receiving their inventory or acting as a middle person for an authorized retailer. For whatever reason, these retailers do not want to place these items on their sales floor (item was returned, overstock, last season, etc). Think Nordstrom's Rack or Off 5th, only online and non-returnable. There is a reason these designer items are discounted... you may want to keep that in mind while shopping.

If you know how to shop, sites like Bluefly are great.

Those writing positive reviews over the majority complaints MUST BE INSIDE EMPLOYEES of Sammy dress since you CAN'T FIGURE OUT why the bad reviews keep coming doll.

This is first time in my life I am writing a review. I wish I knew about sitejabber before I made purchase from bluefly. Same thing happened to me as Fion L. I purchased designer handbag paying around $1700 and when I received it I notice the description was wrong and also had defect.

So i contacted customer service several times and also provide the pictures to proof then wait for there long response. I didn't think it would be a problem cause it was so ovbious the descripition was wrong and had defect.

Finally when i hear from them I could not believe they deny my return cause color looks like goldtone as they describe on the web when it's shiny silver. I wrote them back and ask them if anyone looked at the real bag and can tell me it looks like goldtone but no reponse at all.

I am stuck with $1700 bag which is not the bag I thought I was getting and I can not even resale cause it also has defect.

Bluefly has worst customer service ever and it makes worse cause they are selling expensive item so it's not the amount we can just swallow and forget about it.

Ordered three pairs of shoes. Had to contact them to find out where my order was. Did not have inventory and didn't bother to tell me.

Great site for armature people that like different kind of cloths, very wide range of fabrics and garments

BLUE FLY GOT ME AGAIN ON THE SECOND ITEM THE FENDI BELT IS A HORRIBLE REPLICA AT A 300 PRICE. OPENED BOX AND ONCE AGAIN SCREAMED FAKE SENDING BACK ASAP,

I echo others who have pointed to the "gotcha" mentality of bluefly with respect to final sale returns, and misidentified sizing. Do not shop here.

Bluefly is better than ever! I played my order it came on time and Dominick in customer service corresponding through email was very much on point!

I had ordered a cosmetics case through bluefly in September, and proceeded through to checkout without login in as a member. Once the site had processed my details, it displayed an error message. At that point I had not received any confirmation of purchase. I had thought, maybe I should create a membership to process the order, and that had worked.

After the purchase had been confirmed, I double checked my paypal, just to check the rates and realised I'd been charged for the initial order I had placed (which I received the error message), I quickly messaged bluefly customer service to try and figure out what had happened and to cancel the initial order.

I received an email back 3 days later saying I cannot cancel an order via email, although it was the fault of the website failure that had caused the issue.

There had been emailing back and forth, with various bluefly customer service team members, not being able to locate the initial order due to different email addresses being used, where they could've simply searched for matching names and addresses, which could've been a simple solution.

Afterward, I shipped the initial order back, and only received a partial refund. I received a completely random amount on the return shipping (clearly they should not be running a business if they can't do simple maths), then also a partial refund on the item and even charged for a $6.95 shipping fee when blatantly it was at the fault of their website.

It has been 2 weeks since their last email of 'We sincerely apologize for the delay in getting back to you. We are further researching the credits to your order so that we may give you a clearer understanding of what you were charged. We will be sending more information to you shortly. We appreciate your patience.'

So, please please please, save yourself the agony of dealing with this so called 'company', save yourself the hassle, they may have great deals, but trust me, it's so not worth it!

A huge plus of your online store is easy to use website, easy to place an order and delivery is fast enough
I am satisfied with my purchase

I bought 2 items a watch and a purse. I was very excited but was horrified and needless to say mad as hell when they arrived. First off the things they will send you don't look even near to the picture they present in their website, 2nd most items they would not list the dimensions on their website on the item descriptions, so you figured i ordered a watch first when arrived it was clearly a refurbished watch, 2nd it was HUGE, and didnt look at all at what the put in the pic (It was the Aquaswiss G swissport), just HORRIBLE. The purse I ordered didnt have the dimensions either listed when arrived it was a purse made for midgets or toddlers because what thought it was gonna be a real life size purse turned out to be a toy purse. So you imagine my deception after first time buying in this website. When I emailed costumer service they told me I couldn't return the watch (the most expensive item) because it was a final sale! Seriously? So my advice to you if you shop here go on your own risk and be prepared to be disappointed. Thats all I can said. As far as my money they would not have it never again.

Only a particularly awful experience motivates me to leave a bad review about a business.

I will never shop at BlueFly again. I ignored the numerous horrific reviews posted about this business and made a large purchase, almost $2000 worth of clothing, with the intention to return a portion based on fit and look in person.

BlueFly advertises "easy returns." This assertion is deceptive bordering on a complete lie. I tried to return about a third of my purchase within about 30 days of purchase. BlueFly refused the returns saying it was outside of the return window. I looked everywhere on my paper receipts, my emailed receipts and on the website for the return policy and could find no time limit. As it turns out, the actual return date is only indicated (in very small font) on the item description at the time of purchase. And further, the description does not indicate if return limit is based on date of purchase, date of shipment, date of receipt of items, or date of charge to credit card. I was told all of my items had a 14-20 day return limit. I honestly have no way to even confirm this because many of the items aren't listed in their inventory anymore and I never received a receipt documenting return policies (Is this even legal?) One of the items also arrived damaged and still refused for return.

I emailed numerous times with customer service and asked to send pictures, explanations, etc. and was just flat out ignored.

To be fair, the customer service reps who actually talk to customers on the phone are polite. This is a senior administration/company policy issue.

Anyway, long story short - DO NOT spend your money here. I cannot stress enough that this is a company has hidden return policies and the "easy returns" borders on false advertising. You have a very real risk of receiving an item at the very limit of your return limit and then being refused returns, even if the item is damaged.