Bluefly

Worst customer service ever. This was my first and will be my last time ordering from this company. Beware

Tried to return item in timely manner according to their rules. Asked several times for return label. No response!

I WILL NEVER SHOP AT #BLUEFLY AGAIN!

I have been trying to get a refund *******@bluefly.com Bluefly #Bluefly for 5 weeks! I returned my Giuseppe Sandals a month ago AND I AM STILL waiting for my refund. Each time I call, chat, email, I get an excuse, "oh it should have been processed by now", last week I received an email from a manager.

" Renita M. (Bluefly)
May 29,12:49 PM EDT

Good Day Natalie,

I sincerely apologize for the delay in processing your refund. I see that a FlyRep escalated this matter on 5/17/17 and unfortunately it appears that my Returns Department are still delinquent in processing this return. I sincerely apologize for this inconvenience.

As a Manager, I have escalated this matter to my team and asked them to process this return tomorrow upon their return to the office. A separate email confirming this credit will be emailed to you once it is done.

I apologize for any angst this matter may have caused. Please let me know if I can be of further assistance.

Best regards,

Renita
BLUEFLY Customer Service Manager
USA 1.877. BLUEFLY (*******359)
Overseas *******000 and press 1
Mon - Fri 9am - 5pm EST"

I still don't have my $$$$$!

I ordered two pairs of sunglasses, and 20 days after a shipping label was created, my order still was in a completely different state. I called bluefly customer service, and they said they would have to contact their 3rd party vendor to ask THEM to resolve the shipping issue. I asked if I could just have refund at that time and they said NO. Then I called 3 days later, and again asked if you would contact the company. At this point, four 20-minute phone calls in, they said again they would contact the company, and then send me an email. 3 days later I had heard nothing, so I called, and the customer service lade said she would just refund my money, because she thought the item had sold out and I could not get another, and they would not try and get the items delivered to the right place. So, after holding my money for a month, costing me approximately 2 hours of phone time, all I got in return was a promise of a refund. I asked if there was a credit or something would do to remedy the inconvenience, and after 5 minutes on hold, the lady offered me 10% off my next order. I told her never mind. They would literally have to ay me to try to order anything from them again! They are incompetent, refuse to refund your money until they've held it for a looong time, and cost you hours of time sorting their own customer service problems. I should not have had t resolve this issue so proactively, if I would not have called myself so many time, they would have never refunded my money. Do not shop here. The negative reviews posted are all very characteristic of my experience. I should have believed them.

Here is an update, I finally received my lost sunglasses. The mail tracking still showed they were lost, but they arrived at my door. I called BlueFly to let them know, and they CHARGED MY CARD! They were cheaper looking too than in photographs. I was not allowed to return them, even though they arrived a month later. This phone call took another 20 minutes of life as well. Great that they reward honesty.

Do you saw a new collection? I think it like a new kind of art! I hope everyone should agree with this.

I purchased celine taupe edge bag. Luxury bag for the first time in my life! I was very excited.
But, when the bag arrived I had to question the authenticity of thd product.
Because the detail posted on the internet and the real product that i received were different.
In details(which were written on the website) it saids logo stamp on the front - which all AUTHENTIC celine bags M! U! S! T! have - but my bag did not have a logo on it. After that I doubted the authentity of this product so I went to the website again and looked at the photo closely that was posted and in the picture there was no celine logo on it!
I know that according to bluefly's 'policy' final sale items are not refundable. BUT, if they have sent a product with a huge defect, I believe a company like bluefly should act flexibly.
So I emailed them 5 times, called 6 times and almost a week has passed but nothing was in progress.
I am really disappointed with this experience with bluefly. Today I couldn't wait for the email reply so I calles them again. Finally, the costumer service told me that they are going to review on my main concern about the logo...

Terrible quality! DO NOT BUY FROM BLUEFLY! There is a reason their return policy is so strict. I am sure they get many many returns.

DO NOT BUY FROM BLUEFLY!

This company will send you the wrong product and then argue with you and hassle you about returning it.

I don't know why they have a bad review of the site, all I know is the have a good service. I bought a pair of dress and delivered it on time.

I bought a belt form them $300 and no box.! No return or exchange. And i m not sure this is real or fake.! $300 no box...

I've ordered long time ago from it although its a trusted site but as an international customer the shipping rates was very expensive

Never buy from them. After 1 month of sunglasses, the product defected. They refuse to give me a refund.

Totally in love with their design concepts and vision over clothes! As well the pieces look very flattering on me. So it makes a + too

Wow. I didn't know the rating is so negative for Bluefly. I too have experienced some deceptive sale practice. Wrote them an email and asked Bluefly to comment. They said the email was forward to customer service which never responded. 12-2-15

12-14-15
To Bluefly Rep,
Your representative has not reached out to me as promised. So I decided to share my experience with other online users here.

I purchased 3 sweaters around Thanksgiving time under Bluefly "sales". What I noticed was that their so called "sale" was nothing more than repackaged regular priced items. Here is an example,
Style# *******, Before Thanksgiving, it was $71; during Black Friday, pre Cyber Monday, Bluefly raised the price to $89 but offered 20% additional discount, so it came out to $71; After Cyber Monday, all discount slogans were gone, the price? Back to $71! The other 2 sweaters went through pretty much the same price manipulation.
I received the order a week later but one sweater was running big, Bluefly advertised free return during that period, so I initiated return without reading the details carefully. For return, Bluefly webpage defaulted to paid USPS return, and once I clicked the selection, there was no way to go back for a different selection!

I emailed my experience to Bluefly through private email and asked for comments. They ignored me first then said the email was forward to "customer service" that would contact me. The "customer service" never replied. Wasn't the first respondent someone from customer service?

Bluefly's handling on price advertisement, free return advertisement, and my emails left me an unfavorable impression, certainly inappropriate for a high end online retailer. To be fair, I'd say people can still pay reasonable price for a very few selective (and probably out of season) items. But be extremely careful about details. I went back to look at Style# ******* again today. With a Visa card for 25% discount, it came out to about $62!

Michael

Go9od site. Ordered there several times and no troubles occured. So, I can say that this site can be relied on.

Old review: Had to give five stars for selection, customer service, and fast shipping. I have only had two issues since shopping with them starting in 1999, and they resolved my issues without one hundred calls and e-mails. Only got one wrong item in 70 transactions, and I got my friends and co-workers shopping with them as well. You have to watch sales at bluefly as prices change daily. It has some of the best high end offerings. New Review: However, 2/1/19 abruptly closed its doors on Friday, "surprising its own staffers, Employees of the tattered clothing site trudged to work at West 39th Street offices on Friday only to learn that they were locked out of the building, sources told The Post." Bluefly is gone and had been dead since 2017, the company moved into a new office in the Garment District in Manhattan that was half the size of its former 17,000-square-foot headquarters. Now owned by a Chinese manufacturing company the name of which was not even known to company insiders who referred to the chief executive of the firm as "Rainbow," I will never shop with bluefly again. This is why people have had such a hard time with their orders. They are holding the site open saying they will return. STAY AWAY EVERYONE! Since my new review bluelfy site is back up with over priced "sale" items with no phone number to call the company. The company address is in a parking lot with no names on structure when you google it (1124 Kane Concourse
Bay Harbor, FL *******) The phone number to the building *******455‬ is a phone bank with over 15 companies using it. I feel that this is a fraud site now. Those ripped off need to call the state attorney general for florida and Internet Crime Complaint Center (IC3). Or, you can use the FBI's online.

Received a used damage product in October 17th 2021, I returned it and I am still waiting for my refund today December 27th.

A couple of years ago, I purchased several items from Bluefly. The items that were by designers that I recognized arrived as expected and I was happy with my purchases. However, I made the mistake of ordering a necklace from a designer I did not know. It was a final sale item and when it arrived, the quality was terrible and it arrived broken. They would not let me return it. I was told eventually I could call and speak to someone, but could never get through to whatever manager I was supposed to be speaking to. I swore I would never shop with them again. But at least i was only out $20.

Unfortunately, my boyfriend recently attempted to purchase a gift for me on Bluefly. I was looking for earring with a green stone and only Bluefly had ones that I liked. I needed them for an event on December 10th. He purchased the earrings and the next day they went on sale. He emailed to ask about getting the discounted price and even tried canceling the order and repurchasing it. The website would not let us cancel the order and no one responded to the email.

7 days after the earrings were purchased they were finally shipped(instead of the 2 days they say they ship them in which is why you can't cancel orders supposedly). When they arrived, the appeared smaller. I measured them and they are over 1/2 inch smaller than advertised (which for earrings is significant) and the shape of the stone was completely different. Not to mention these are supposed to be green onyx stones and white topaz. I can't say of the white topaz are real, but the green 'stones' have air bubbles throughout which indicate they are synthetic.

I emailed customer service with the photos and received an email saying that they had received complaint and would process it. 5 days later and I still have heard nothing. I tried to return the item, but the website won't recognize my order number. I have sent 3 or 4 emails now and not a word. The event for which I wanted these earrings (and I even had my ears re-pierced in anticipation) has come and gone. I will definitely never order from this site again.

I found the perfect red dress and called in for a discount I saw on it later on the site. They honored it right away.

The description and sizing of order was wrong. The item was USED!
THE 2nd PART OF ORDER NEVER ARRIVED!
They have NO WAY to speak to a human!
STAY AWAY from BLUE FLY!

I orsered size 8 and receivwd size 5. What to do with it. Wasted my money. No one in my family with size 5

Returning something is so difficult. Blueflty offers toll free no. It doesn't work. Horrible and inconvenient.

I've ordered from Bluefly four times now; the most recent was my last. The handbag and shoes I bought my first two orders seem to be fine, are of good quality and appear to be genuine. The most recent handbag wasn't exactly what I wanted, so I went through the website to return it. It seems pretty easy; click on Return, choose a reason, and print a pre-paid mailing label.

I had another handbag on the way from Belle & Clive, a partner company to Bluefly.com with the exact same mailing address and warehouse location. When the handbag arrived (brand name Furla), it was obviously a knock-off. The dust bag was wrinkled, badly-printed cotton. Some of the tags had been removed; obviously someone else purchased and returned this bag. Worst of all, there were two tags inside the handbag printed with "MADE IN CHINA." Furla is an Italian company, and it had the "official" Furla Made In Italy metal tag attached at the zip pocket. The quality of the lining is poor, the stitching is bad, and the leather is of questionable origin.

I have again initiated a return, this time to Belle & Clive, and am awaiting my refund. I would say buyer beware; you might get genuine items, but you might not, and a LOT of people have had to fight to get their returns honored. I'll update my review if the return is completed.

UPDATE: 4 May 2015. I have received two messages through SiteJabber, a phone call and two emails from Bluefly in response to this review; I was told my first return had been received and that my account would be credited in the next 3-5 business days. I checked my account this morning and the full amount minus shipping fees (about $15.00) has been refunded. I'll update when the second refund is processed. I still have concerns about the company, but they are honoring their return policy.

UPDATE: 11 May 2015. My second (and final) return was processed and the full amount minus shipping has been refunded. I don't plan to shop at Bluefly again, but they did honor their return policy, and for that I'm grateful.