Bluefly

Bluefly did respond to my negative comments... Asked for additional info... and then did nothing.
PLEASE DO NOT USE THIS WEBSITE!

I purchased several of the RC Cashmere sweaters from Bluefly for Christmas size XL. Ordering and paying went very smoothly. It took forever to arrive and when they came, the sweaters that were labeled XL, fit like XS. I have spent almost 2 weeks calling the *******359 phone number suggested and continuously get the message that the person I'm trying to reach is unavailable. I have sent numerous emails with no response. I even tried to use their website for returns entering the information right off of the invoice only to be told that the information was entered incorrectly, i. E., my last name, my zip code, my email address and my order number. How could the information on the invoice not be correct.
There is no online customer service. There is no online chat customer service. There is no one you can call and talk to. Their email address returned invalid half the time. This company is way to big and services way too many people to not have adequate customer service or no customer service at all. I am very disappointed in this company. Oh and by the way, they only gave me until Jan 10th to return the items and today is the 9th. I have been trying now for almost 2 weeks. Horrible, horrible service. I will never order anything from this company again and I'm telling everyone I know to stay away from them. I will write negative reviews every where that will allow me use them as a forum to blast Bluefly. Stay away from this website!
MY order numbers directly from the invoices are
*******-A and *******-A, item numbers HSMZ*******, HSMZ*******, and HSMV*******.
I am not happy that I am stuck with 2 sweaters that are too small, can't be returned and cost me money!

I ordered a dress on Sunday to take my daughter to the ballet in the following weekend because shipping times were listed at 5-7 business days so I figured even though I might be cutting it close I'd order it because it was exactly what she had asked for. So I waited through Monday and never got confirmation that it had shipped (95% of all orders I have ever placed online ship next business day) so I started getting nervous. They then sent and email extending the time it takes to ship from the initial 1-2 business days to 2-3 and on their customer service website warned that they may not be able to process a cancellation once and order is placed because of how "fast" they ship things out. Tuesday nothing. I call customer service at the end of the day panicked and it says to expect 45-60 minute hold times. Not having an hour to spare I decide to call in the morning. It opens at 9 I call 9:03 and am told to expect the same 45-60 minute wait. Twenty minutes later a woman comes on the line and I explain the situation to her and that if I don't get the dress by this weekend then I have no use for it because it was for a specific event and my daughter is leaving town for several months afterwards. She first tried to convince me that I had miscalculated because "it takes 1-2 business days to ship" this is Wednesday which is obviously the 3rd business day from Sunday and it hasn't been put in the mail but she insists "we don't count weekends"... right. So then she says it definitely won't be there by the weekend because it takes "4-8 business days once shipped)", so I ask that since the incompetence of the company has led to them failing to even process the order and put the package in the mail three days later if they could express ship it to compensate. She assures me they do not have express shipping available at the company. I say express shipping was an option at checkout. She says "oh we have expedited shipping but it is not available on all items" I counter with the obvious fact that it was available on this item and I would still like to get it if at all possible to get it in time. She refuses. I ask to cancel the order then and be given an immediate refund so I can use the money to purchase a replacement and she says that she "can check but can't guarantee that [she] will be able to cancel the order because they are probably packing it right now". What? Also it is "not possible" to issue an immediate refund even if she can cancel it. So disgusted. And will now probably have to spend twice the money finding something last minute to replace it...

I have purchased items repeatedly from Bluefly and I have no complaints.

I ordered some bags off this site recently. It was my first time using this site, and after what I have experienced I will never use it again, and highly recommend no one else does either.

I ordered two pre-owned bags. The picture made the bags look fairly new and in good condition. However, when I received the bags they were in terrible condition. One in particular was incredibly dirty, stained, with worn leather and a broken zipper.

I immediately contacted the seller who told me that I cannot return the bags because I already cut the orange cable. This "orange cable" was a standard zip tie that could have been purchased anywhere. It never even stated anywhere that I could not return the bag if I had already removed the zip tie. They said this was a strict company policy, but one of the bags did not even have an orange zip tie on it. How can this be a strict company policy if you are allowing bags to leave without a zip tie on them?

So I contacted Blue Fly for some assistance. I thought, there is no way that an orange zip tie is honestly preventing me from returning this dirty, damaged merchandise. I explained the story to Blue Fly, who sent me an email stating that I was unable to return the bags because they were "final sale". I understand that the website said "final sale" but I did not have a chance to see these bags before I purchased them. The picture made the bags look brand new. If I knew what I was purchasing, I never would have bought them.

It seems like they mark items as "final sale" when they know that they are in such bad condition that no one else will want them. They post pictures that make the items look far better than they are in real life to get you to buy them. Then when you receive the items there is nothing you can do to return them because they were "final sale". It's essentially a trick to stick people with their worst merchandise just to get rid of it.

Nearly every store will still allow you to return "final sale" items, especially when they are defective, dirty, or damaged and give you store credit instead of a full refund. But nothing was offered to me to remedy this situation, just a "no refund, nothing we can do".

The customer service for Bluefly and their sellers (mine was LXR&CO) have terrible customer service and horrible policies. They should have something in place to resolve situations where customers received something other than what they were guaranteed, even if the purchase was final sale.

I ordered a pair of Gucci sneakers for a gift. My shipment arrived in a little over a week. I was very excited until i opened the box and found someone else's invoice and order in my box! I called Bluefly immediately and spoke to someone who was very friendly and asked for the order number of the order that I received. I guess they were thinking that perhaps the two orders were mixed up and mis-shipped. Of course in the back of my mind i was thinking that my Gucci sneakers were already posted for sale on Ebay and they would make the money back for their order (which cost less than mine) plus a few extra hundred. The customer service rep assured me that she would reach out to that customer and give me a call back and to give her 48 hours. Since this happened on a Friday, I did her one better i gave her Monday and Tuesday in addition to the Saturday and Sunday that she asked for and NOTHING! No call back no email no update. I called again and got another rep who was very apologetic. She told me she would issue a return label because there were no information on my shipment. Oh and the return label would be emailed to me in 48 hours. (sounds familiar). She went on to say that once the item was received the refund would be issued. Then the final nail the in coffin. Since the item was sold out and probably would not be restocked she offered me an extra $25 for my trouble. Bluefly allows some thief to get away with hundreds at my expense and offers me $25 for my troubles. And i'm still waiting for the stupid return label! NEVER AGAIN!

UPDATE: Got my return label. Shipped the incorrect shoes back. A friend talked me into placing another order with Bluefly if for no other reason but to get the credit they offered. Called Bluefly again and spoke to a VEEEEERRRRRRYYYYYYY helpful representative by the name of Heidi. She replaced the order for me for another pair of Gucci sneakers offering me expedited shipping. She was so genuinely apologetic and helpful that I literally told her that she alone would be the only reason that I ever used BlueFly again. I do know that Bluefly did make some in house modifications to their process to improve the shipping inaccuracies and low and behold today I received the correct order before Christmas and the shoes were on sale for less than the original order! Heidi followed up via email every time my order changed status up until the time it shipped and left the warehouse! Thank you Heidi! I did have some serious anxiety over this ordeal but in the end Bluefly did do what they could to help resolve the situation so i'm upping my rating by three stars... All because of Heidi :)

First and last time I shop here. Amazon returns are so easy.

Great for finding deals on dresses - huge selection.

Angenehme Preise. Das Aussehen der Ware entspricht der Abbildung. Das Personal ist zuvorkommend. Bestellung erfüllt genau wie versprochen und ich mochte alles. Ich danke Ihnen vielmals.

Gracias por su trabajo, me alegro de haber encontrado su tienda y haber podido comprar lo que tanto buscaba

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