Bluefly

I am impressed with bluefly.com's service. I ordered shoes on Sunday night and receive them Tuesday afternoon. This is my first time ordering from them, but definitely not my last. Thanks for free shipping and excellent expedition!

🖕🏾🖕🏾🖕🏾$#*! BLUEFLY! Avoid this company at all COST!My order was never delivered, they asked me to file a claim via email might I add with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices sort of like a con artist company. 🖕🏾🖕🏾🖕🏾$#*! BLUEFLY and there $#*!TY REPS.🤞🏾Everyday I'm posting where it matters for people NOT to order anything from this raggedy $#*! unprofessional company and Reporting to BBB everyday

Made purchase, don't fit, returned. Zero communication and customer service. Plus time to process a return is exorbitant. Price competitive but lots of better option with actual communication and some customer service. Shop elsewhere

Fake items! I messed up and ordered a Gucci bag that Ive wanted for a couple years and thought since it was discounted it was because it was possibly aging out since it's not the popular gold hardware. Anyway, knew the bag was fake when it showed up it broken stitches. Hired an authenticator online and they confirmed it was fake. I sent an email to Bluefly with the certificate confirming the flaws and it was fake. Bluefly responded with the normal lies that counterfeit companies would say, they are third party and their products are legit. They even said the company I hired wasn't certified. So they are calling the other company liars. What Bluefly doesn't realize some people won't allow you to defraud them and say nothing. My job is going after fraudulent people and companies. I will be reporting and exposing this fraulent company to everyone, refund or not.

These guys sell fake stuff they dont have a phone number... They say they accept returns but they dont... and they sell fake stuff once again

I ordered a saint Laurent belt. I received the wrong brand of belt. They refuse to send me the correct item, and are making me pay $13 to return the item they sent by mistake. Not sure why you would change the customer when you made the mistake and sent the wrong item. Then proceed to do nothing about it. I do not recommend this company. You are better off shopping from somewhere else

Today I received an email per paypal and bluefly that my $68.10 was refunded. Although It took several reviews and continuous calls, complaints and emails. I'm very appreciative that my money was returned. Thank you for posting my review but I stand strongly on the one Star. Bluefly customer service has been the worst experience I've endured as an online customer needing assistance. I'm always online shopping and at times I know people will say they didn't receive a item and did. I'm not one of those people I truly believe in Karma and that saying "What goes around comes around" as well as "honestly is the best policy" I felt bullied with this company but I didn't give up. I kept pushing back with true Facts. Thanks again Sitejabber for sharing my review.

Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. We are a week past Christmas, and I still don't have the gift I paid for. Awful experience. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Buyer Beware.

Bluefly will not allow you to exchange an item purchased that is the wrong size. Even if they have the right one in stock. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. It didn't occur to me to check their exchange policy beforehand. My bad. However, I don't think I have ever purchased anything I could not exchange for the correct size. They also charge a restocking fee. As well as postage. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Not cool.

Don't waste money on this site. Tried to return 2 dresses that arrived new years eve. Tried to return online kept saying not found. Then we moved. Sent email how do I return. Never answered never got threw to real person. Sent more emails. Finally got response. It is now a few days past the 21 day return policy. Really look at dates of all emails. I had bought b4 in past years never returned. Items still being sold exceptions can be made I will except store credit. Sorry no. Ok u lose a customer. So sorry nothing can be done. Good luck. The dresses sz small. So huge! They don't care! Also beware don't pay with paypal. After I paid with paypal. My account was hacked! Go figure

I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from
Blue fly or not (trust me there service is excellent!)

Worst customer service they lie about processing your return and make empty promises. Waiting for credit for two months now. Returned items with in 10 days of purchase. Don't trust this company they tell there reps to stall. Filing complaint with the Better Business Bureau and Visa.

Please avoid this company at all cost. They have terrible customer service and zero contact policy. If you need to return any item you will be hassled and ha e very little support. I have literally been fighting back and forth via email. Since you can't call ANYONE... with an agent because their return label was not sent properly.

Ordered shoes, never received a confirmation. Paypal says they listed a pending order then retracted it. Bluefly never bothered to respond. Always check small company reviews before ordering, my bad for not doing so this time.

I ordered some birthday presents and received a confirmation with no expected shipping date. I emailed... crickets... more time passes... emailed again... crickets are now dead. I called "Thank you for calling Bluefly... your wait time will be 45 minutes due to heavy call volume. All I can say is wow. Not going to hold because its a foregone conclusion that my order isn't coming based upon everything else I have seen. Great prices - cool stuff... but you can't have them.

Terrible service. Almost like a scam. Paid for a large designer bag but got a small one instead. Sent emails and chatted with reps, but just said they are working on it. I'm losing $500 for nothing because of their mistake. (Never return your wrong items, you will not get any refunds)

I've spent thousands of dollars here - items are misrepresented on site and then they claim they cannot be returned as they were marked final sale. Now I'm stuck with expensive merchandise that does not fit. There is no customer appreciation - very poor customer service. Beyond frustrated. Angry and broke.

Unbelievable! Why does it surprise me that their phones are turned off! I'm sure it's their way of not dealing with the many complaints they get daily. Still waiting for my refund and no way of getting a hold of them. Please... please don't put yourself in this situation. We have consumer rights! This company needs to be shut down!

Love Bluefly. It has really takin attention since 2020. I found it was sold at auction. So new owners new management. Way better Than other outlets. The items are still selling full price at highend stores. Awesome

I love shopping online because my schedule makes it difficult to shop in stores. But due to my travel schedule, I may not see my shipment for a couple weeks after delivery. I can't find the number of days to return online... it is very ambiguous and makes me feel they are hiding it on purpose. And when I try to call the number on the shipping insert (also with absolutely no information about returns or any indication that they care whether I'm satisfied or not) it's almost impossible to get through. What kind of online shopping doesn't offer customer service on the weekend in the middle of the day? I'm giving 2 stars for the history of items that I've loved, but the service has become horrible and too inflexible to be a good place to shop. Too bad.

After reading the reviews on this site I was questioning the order I placed with Bluefly.
Fortunately I had a great experience with the purchase of my Maui Jim sunglasses.
Price was 25% less than retail. Package was delivered one day earlier than anticipated, in brand new condition.

I'll definitely be shopping here again.

I have ordered from them twice now and the first time i returned an item it was no problem at all. The customer service reps are friendly and made sure to make my call a priority. The second item i received is outstanding. It is a beautiful watch, brand new, and bought at such a great price. Can't compete with these guys. The shipping was fast and they kept me up to date on my package from the time it left, to the time it arrived. I will definitely be ordering from them in the future.

Ordered a jacket, customer service was extremely quick in answering a couple of my inquiries. Loved the item I received - it arrived in a timely manner. The only reason I'm docking one star is that the jacket did have a couple small holes in it. Nothing really noticeable but still a little disappointing. But I guess it's not that out of the ordinary considering the great price. Based off of these reviews I was a little worried but overall I had a good experience.