Bluefly

I purchased celine taupe edge bag. Luxury bag for the first time in my life! I was very excited.
But, when the bag arrived I had to question the authenticity of thd product.
Because the detail posted on the internet and the real product that i received were different.
In details(which were written on the website) it saids logo stamp on the front - which all AUTHENTIC celine bags M! U! S! T! have - but my bag did not have a logo on it. After that I doubted the authentity of this product so I went to the website again and looked at the photo closely that was posted and in the picture there was no celine logo on it!
I know that according to bluefly's 'policy' final sale items are not refundable. BUT, if they have sent a product with a huge defect, I believe a company like bluefly should act flexibly.
So I emailed them 5 times, called 6 times and almost a week has passed but nothing was in progress.
I am really disappointed with this experience with bluefly. Today I couldn't wait for the email reply so I calles them again. Finally, the costumer service told me that they are going to review on my main concern about the logo...

I don't know why they have a bad review of the site, all I know is the have a good service. I bought a pair of dress and delivered it on time.

Never buy from them. After 1 month of sunglasses, the product defected. They refuse to give me a refund.

Totally in love with their design concepts and vision over clothes! As well the pieces look very flattering on me. So it makes a + too

Wow. I didn't know the rating is so negative for Bluefly. I too have experienced some deceptive sale practice. Wrote them an email and asked Bluefly to comment. They said the email was forward to customer service which never responded. 12-2-15

12-14-15
To Bluefly Rep,
Your representative has not reached out to me as promised. So I decided to share my experience with other online users here.

I purchased 3 sweaters around Thanksgiving time under Bluefly "sales". What I noticed was that their so called "sale" was nothing more than repackaged regular priced items. Here is an example,
Style# *******, Before Thanksgiving, it was $71; during Black Friday, pre Cyber Monday, Bluefly raised the price to $89 but offered 20% additional discount, so it came out to $71; After Cyber Monday, all discount slogans were gone, the price? Back to $71! The other 2 sweaters went through pretty much the same price manipulation.
I received the order a week later but one sweater was running big, Bluefly advertised free return during that period, so I initiated return without reading the details carefully. For return, Bluefly webpage defaulted to paid USPS return, and once I clicked the selection, there was no way to go back for a different selection!

I emailed my experience to Bluefly through private email and asked for comments. They ignored me first then said the email was forward to "customer service" that would contact me. The "customer service" never replied. Wasn't the first respondent someone from customer service?

Bluefly's handling on price advertisement, free return advertisement, and my emails left me an unfavorable impression, certainly inappropriate for a high end online retailer. To be fair, I'd say people can still pay reasonable price for a very few selective (and probably out of season) items. But be extremely careful about details. I went back to look at Style# ******* again today. With a Visa card for 25% discount, it came out to about $62!

Michael