Bluefly

Go9od site. Ordered there several times and no troubles occured. So, I can say that this site can be relied on.

Old review: Had to give five stars for selection, customer service, and fast shipping. I have only had two issues since shopping with them starting in 1999, and they resolved my issues without one hundred calls and e-mails. Only got one wrong item in 70 transactions, and I got my friends and co-workers shopping with them as well. You have to watch sales at bluefly as prices change daily. It has some of the best high end offerings. New Review: However, 2/1/19 abruptly closed its doors on Friday, "surprising its own staffers, Employees of the tattered clothing site trudged to work at West 39th Street offices on Friday only to learn that they were locked out of the building, sources told The Post." Bluefly is gone and had been dead since 2017, the company moved into a new office in the Garment District in Manhattan that was half the size of its former 17,000-square-foot headquarters. Now owned by a Chinese manufacturing company the name of which was not even known to company insiders who referred to the chief executive of the firm as "Rainbow," I will never shop with bluefly again. This is why people have had such a hard time with their orders. They are holding the site open saying they will return. STAY AWAY EVERYONE! Since my new review bluelfy site is back up with over priced "sale" items with no phone number to call the company. The company address is in a parking lot with no names on structure when you google it (1124 Kane Concourse
Bay Harbor, FL *******) The phone number to the building *******455‬ is a phone bank with over 15 companies using it. I feel that this is a fraud site now. Those ripped off need to call the state attorney general for florida and Internet Crime Complaint Center (IC3). Or, you can use the FBI's online.

A couple of years ago, I purchased several items from Bluefly. The items that were by designers that I recognized arrived as expected and I was happy with my purchases. However, I made the mistake of ordering a necklace from a designer I did not know. It was a final sale item and when it arrived, the quality was terrible and it arrived broken. They would not let me return it. I was told eventually I could call and speak to someone, but could never get through to whatever manager I was supposed to be speaking to. I swore I would never shop with them again. But at least i was only out $20.

Unfortunately, my boyfriend recently attempted to purchase a gift for me on Bluefly. I was looking for earring with a green stone and only Bluefly had ones that I liked. I needed them for an event on December 10th. He purchased the earrings and the next day they went on sale. He emailed to ask about getting the discounted price and even tried canceling the order and repurchasing it. The website would not let us cancel the order and no one responded to the email.

7 days after the earrings were purchased they were finally shipped(instead of the 2 days they say they ship them in which is why you can't cancel orders supposedly). When they arrived, the appeared smaller. I measured them and they are over 1/2 inch smaller than advertised (which for earrings is significant) and the shape of the stone was completely different. Not to mention these are supposed to be green onyx stones and white topaz. I can't say of the white topaz are real, but the green 'stones' have air bubbles throughout which indicate they are synthetic.

I emailed customer service with the photos and received an email saying that they had received complaint and would process it. 5 days later and I still have heard nothing. I tried to return the item, but the website won't recognize my order number. I have sent 3 or 4 emails now and not a word. The event for which I wanted these earrings (and I even had my ears re-pierced in anticipation) has come and gone. I will definitely never order from this site again.

Received a used damage product in October 17th 2021, I returned it and I am still waiting for my refund today December 27th.

I orsered size 8 and receivwd size 5. What to do with it. Wasted my money. No one in my family with size 5

Returning something is so difficult. Blueflty offers toll free no. It doesn't work. Horrible and inconvenient.

I've ordered from Bluefly four times now; the most recent was my last. The handbag and shoes I bought my first two orders seem to be fine, are of good quality and appear to be genuine. The most recent handbag wasn't exactly what I wanted, so I went through the website to return it. It seems pretty easy; click on Return, choose a reason, and print a pre-paid mailing label.

I had another handbag on the way from Belle & Clive, a partner company to Bluefly.com with the exact same mailing address and warehouse location. When the handbag arrived (brand name Furla), it was obviously a knock-off. The dust bag was wrinkled, badly-printed cotton. Some of the tags had been removed; obviously someone else purchased and returned this bag. Worst of all, there were two tags inside the handbag printed with "MADE IN CHINA." Furla is an Italian company, and it had the "official" Furla Made In Italy metal tag attached at the zip pocket. The quality of the lining is poor, the stitching is bad, and the leather is of questionable origin.

I have again initiated a return, this time to Belle & Clive, and am awaiting my refund. I would say buyer beware; you might get genuine items, but you might not, and a LOT of people have had to fight to get their returns honored. I'll update my review if the return is completed.

UPDATE: 4 May 2015. I have received two messages through SiteJabber, a phone call and two emails from Bluefly in response to this review; I was told my first return had been received and that my account would be credited in the next 3-5 business days. I checked my account this morning and the full amount minus shipping fees (about $15.00) has been refunded. I'll update when the second refund is processed. I still have concerns about the company, but they are honoring their return policy.

UPDATE: 11 May 2015. My second (and final) return was processed and the full amount minus shipping has been refunded. I don't plan to shop at Bluefly again, but they did honor their return policy, and for that I'm grateful.

After not being able to track my order, I finally receive my order after two weeks. One of the dresses I purchased did not fit true to size what so ever ( despite the description) and I attempted to return this item. Since I was not a memeber when I ordered the dress it was nearly impossible to figure out how to make a return. Not only that, the receipt sent with the purchase did not specify the 21 day return policy, nor did it explain how to go about making a return as a guest. I finally emailed the customer service regarding my problem with figuring out how to make a return and since it was 24, they responded that it was beyond the timeframe to make a return. Point blank. I then called customer service because I had so many problems tracking my package to begin with and it was delivered beyond the estimated delivery date and nowhere on the receipt did it mention the return policy so all around I was not happy with the poor communication with something I had spent my hard earned money on. The customer service agent then spoke with a supervisor and granted me a store credit for the dress. She mentioned I wouldn't get an email about the store credit until Monday ( I called on a Saturday). I waited and waited and I received nothing from blue fly. I took the customer service agents name (Sabine) after she promised a store credit so then I emailed customer service again explaining what happend. ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a store credit. I am a very loyal customer to every other website I use and not have I once dealt with such a horrible company with not giving the slightest assistance to please their customers. This is how a company ends up with a bad reputation. Was I trying to play the system no? Have I tried making ridiculous returns on a regular basis no! I'm a new customer who will NEVER EVER order from blue fly again due to their poor communication skills and horrible return policy giving customers no assistance in even an exchange.