I've made my purchase on Thursday (Mar 30) and paid for the next day delivery. I'm moving back to Brazil in a few days and because of this I paid for the next day delivery. Unfortunately the delivery wasn't arriving in time. So I decided to look for some reviews about the shop, as that was my first purchase with them - and I saw really very bad reviews, so I start to be concerned. Most of reviews was saying that they do NOT deliver the purchases or that the clothings come in different sizes etc. I went onto the Customer Service and sent a text - quickly I had an answer and we were in touch basically all day long, trying to solve my issue. Today, Sunday Abril 2nd, I've received my parcel and all the items are in the right size, with no one damage, very good condition and quality. Also they gave me back the money that I had paid for the delivery service.
Basically - the parcel wasn't arrived in time, but 2 days after, but at least that IS arrived and I'm very glad to have that wonderful clothings now. I don't know if I'll have new purchases with them because this experience was quite terrified - but it was because of the bad reviews, and not because of the service.

Dear Boohoo Customer Service,
I am writing to express my profound dissatisfaction with the service I have received from Boohoo. My recent experience with your app and customer service has been extremely frustrating and disappointing.
On May 22,2024, I downloaded the Boohoo app specifically to take advantage of the advertised free next day delivery. However, after placing my order, I discovered that I was not eligible for this service and was instead charged £7.99 for DPD 48-hour delivery. This was already disappointing, but my experience only got worse from there.
Shortly after placing my order, I received an email from Boohoo confirming that my order was being processed. To my dismay, I noticed that the app had used an old address where I have not lived for over 18 months. This order is quite costly, totaling over £100, and I immediately tried to rectify the situation.
I contacted Boohoo through multiple channels—Apple Chat, Live Chat, and email—starting from the moment Live Chat opened at 9:00 AM. Despite my prompt action, I received no assistance whatsoever. I was instead told to contact DPD to change my delivery address. However, upon checking DPD's website, it clearly states that only the sender can change the delivery address, not the receiver.
I relayed this information to the Boohoo Live Chat representative, only to be told that there was nothing Boohoo could do. This lack of accountability and unwillingness to assist is unacceptable. If my parcel is delivered to my old address and accepted by the current residents, I will have spent over £100 for someone else to wear the clothes I ordered.
This experience has left me extremely unhappy and frustrated. Boohoo's lack of concern for their customers and their inadequate customer service is appalling. As a loyal customer, I expected better and am deeply disappointed by how poorly this situation has been handled.
I demand immediate action to resolve this issue. Boohoo must contact DPD to change the delivery address to my current address or refund my order in full. Failing to address this issue will result in me taking further action and considering other options for sharing my experience publicly.
I look forward to your prompt and satisfactory resolution to this matter.
Sincerely, Karen Field

Ordered some items and paid for next day delivery for the year. Items never arrived the next day, contacted boohoo who apologised snd said they would arrive the following day. Nothing. Again contacted boohoo but this time no reply.

Third day I received a text to say the parcel was out for delivery and then another to say delivered. But I still had no parcel, called Hermes who offered no help and likewise contacted boohoo whos tone then completely changed. Treated me as if I was lying and trying to pull a fast one and as such provided no help or advice. I understand that the delivery issue was down to the courier but I purchased from boohoo and a little help or advice would have been expected.

4 days later finally managed to find the parcel, even though Hermes changed their tracking to say parcel hadnt been received and boohoo still helped in no way at all. Parcel had been delivered 17 doors down to another shop, luckily the shop owner brought it to us after we hadnt collected. But no card left or lnoweledge of where the parcel was from anyone at Hermes or boohoo.

This place is a joke. They play games with your order and return. Their website is ALWAY not working for returns. Then they responded without answering your questions. DO NOT ORDER

If I could give no stars I would. I ordered multiple things and immediately realized I had the wrong size. I emailed customer service so they could correct this mistake before my items shipped. They responded (quickly for once) and said this wasn't possible and that upon delivery I would need to return the items. They also don't do exchanges, so not only am I paying for the return shipping but I also will need to wait for--according to other reviews-- a very long time to receive a refund and order the correct size. That's not even the worst part.

My order shipped on the 16th of October and was to be delivered in 8-10 business days. On Friday the 20th of Oct the tracking info said it was delivered... never received it. I received an email shortly after from Boohoo saying they lost the package and were trying to solve the issue. Not too long later another email saying it was located and on the way. It has been 3.5 weeks (15 business days) and I still have no package or updated tracking info since the 19th of Oct. I reached out to customer service twice about this and they said they were looking into it and would get back to me in 5 business days, 5 business days later and no response. I reached out again saying I needed a refund immediately and they said they would reach out to claims and get back to me by COB. No response.

It's beyond me how a company that is worldwide and probably receives a lot of business from online customers can have such terrible customer service and delivery. UNACCEPTABLE. Will not be a returning customer, at this point I just want my money back.

Terrible shipping, never even received my product. If i could rate zero stars trust me I would. Don't purchase anything from here, ever.

Long time shopper here. Typically; I dont order anything for events from this site. They are located in the UK so my attitude has always been "ill wear it when it gets here". Well after deciding to treat myself; I ordered roughly $200 worth of merch on 3/11. I was given the shipping options and once again didnt feel the need to opt "express shipping" as I havent had any real issues in the past. Well here we are 7 business days later and my tracking information hasnt been updated since the package was received by the carrier. I contacted them and was told "contact the merchant". I did as instructed and low and behold Boohoo doesnt offer a number to call as their customer service agents know even less than you about the status of your package. I was told to "wait until 4/7" and if the order hasnt been received THEN i could be refunded or reordered. WHY would i give them the opportunity to once again not fulfill my order? I asked could i atleast be credited back the cost of shipping in the meantime because NOWHERE on their website does it say an order could potentially take almost a MONTH to arrive. I was told "please just be patient and reach out to us on 4/7 if the package hasnt been received". So thats 20 days time given to fulfill a $200 order and then an additional 5-7 business days to refund my account? Im confident i wont EVER shop with them again. BUYER BEWARE

Somehow I got directed to boohoo.com via Pinterest. They were having a 50% off sale, so I decided to take a chance. Mind you, I had not read the reviews or I probably wouldn't have. I guess I got lucky considering all the issues everyone else seems to have. I ordered a peplum dress and a jumper. The total was $40, so I wasn't exactly expecting the highest quality for such a low price. I didn't pay for expedited service. I ordered my items on 4/5/17 and I received them on 4/14/17 (estimated delivery was 4/12/17), so my items weren't super late. The quality seemed to be what one would expect for the price but everything was in good condition when it arrived. I actually just noticed that the print for the dress is slightly different than what was advertised, but it's still really pretty and it doesn't bother me since the color scheme is still the same. Would I order again? I am not sure since I feel like maybe I got lucky. I am not sure if where you order from makes a difference. I am in the US - NC and my return site is Atlanta, GA which is only a few hours away.