business logo of Boohoo
boohoo.com
casual, minimalist, evening & party womenAge 19-25, 26-45
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About the Business

Boohoo is a leading UK-based online fashion retailer, founded in 2006 by Mahmud Kamani and Carol Kane. Known for its affordable, trendy clothing, the company has expanded globally and acquired brands like PrettyLittleThing and Nasty Gal. Boohoo emphasizes sustainability while maintaining a strong market presence in fast fashion.


boohoo.com
UK
Boohoo is part of Boohoo Group
Founded in 2006
Clothing item from BoohooFashion apparel by BoohooMerchandise from Boohoo clothing lineBoohoo fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2006
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: items must be unworn, unwashed and unused with the original labels still attached
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, minimalist, evening & party
Body Fit: regular, tall, plus size, petite & short
Available Sizes: Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, social media
Support Email: customerservices@boohoo.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Boohoo?
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Reviews Summary

Boohoo has a rating of 1.4 stars from 1,278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boohoo most frequently mention customer service, next day and tracking number. Boohoo ranks 1960th among Women's Clothing sites.

service
312
value
304
shipping
321
returns
259
quality
288
New York
1 review
4 helpful votes
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NEVER AGAIN
September 13, 2015

I WILL NEVER ORDER FROM THEM AGAIN. THEY TOOK 3 WEEKS TO DELIVERMY ITEM. 1 ITEM. THEY CHANGED CARRIERS WITHOUT NOTIFYING ME. I GOT MY ITME LATE. I COULDNT CALL ANYONE I COULD ONLY EMAIL THEM AND WAITED 24HRS UNTIL SOMEONE GOT BACK TO ME.

Date of experience: September 13, 2015
GB
1 review
0 helpful votes
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Shipping takes too long!
December 13, 2020

Takes far too long to get to you china is quicker! 15 days still no order arrived spent over £100 for gifts not using it again!

Date of experience: December 13, 2020
Georgia
1 review
2 helpful votes
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I've been waiting 13 days for an order that was promised within 6 business days. The company offers no apology and did not even answer my emails...

Date of experience: April 7, 2019
Illinois
1 review
2 helpful votes
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Poor service
February 7, 2023

Poor service. I never received my order. It's been 3 weeks... I'm very unhappy with this company. I wonder if it is a scam?

Date of experience: February 7, 2023
Australia
1 review
9 helpful votes
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Waste of time & money
February 26, 2020

If it's clothes that don't fit and delivery & return postage costs you're looking for, then look no further.

$20 of my money to waste my time.

Date of experience: February 26, 2020
Sweden
1 review
2 helpful votes
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Never again
September 25, 2019

Ordered a skirt in my size that was way too small. I had to send it back which cost more than the skirt

Date of experience: September 25, 2019
Poland
6 reviews
24 helpful votes
Follow Bosskaa M.
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Items of very poor quality, disorganised returns process. I ordered once and returned everything and got wrong amount refunded. Stay away.

Date of experience: September 12, 2013
Ireland
1 review
0 helpful votes
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I paid extra money to get my order delivered the "next day" but didn't happen!
The customer service is very poor.

Date of experience: September 23, 2020
Illinois
1 review
1 helpful vote
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Despite all the bad reviews I decided to give them a try anyway based off a YouTuber. I was a bit skeptic at first but I'm glad I did. I saw in another review someone stated that the sizing is wrong in checkout. Well this is true and it isn't. I clicked a size US 6 but after ordering confirmation email stated that it was a size 12. I contacted customer service and they ended up emailing me back in less than 24 hours I believe and well as US 6 is a UK 12. So if this happens to you don't get upset. People complain about shipping. I ordered on July 19th, received an email on the 20th that my items had been shipped. However, the tracking info is a little off after that. It's not real time shipping but whatever happened that day did show up hours later that day if that makes sense. My items were scheduled to arrive between July 26th -August 1. They came on the 28th. So for me it didn't take that long to receive my things. The quality of the dresses are great! Nothing about them is cheap. All in all I'm happy with my purchase and probably will order from them again.

Date of experience: July 28, 2016
GB
1 review
1 helpful vote
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You might get half what you order if your lucky, they'll deny it of course. And the quality is poor.

Date of experience: November 22, 2023