Boohoo is a leading UK-based online fashion retailer, founded in 2006 by Mahmud Kamani and Carol Kane. Known for its affordable, trendy clothing, the company has expanded globally and acquired brands like PrettyLittleThing and Nasty Gal. Boohoo emphasizes sustainability while maintaining a strong market presence in fast fashion.
Boohoo has a rating of 1.4 stars from 1,278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boohoo most frequently mention customer service, next day and tracking number. Boohoo ranks 1960th among Women's Clothing sites.
I WILL NEVER ORDER FROM THEM AGAIN. THEY TOOK 3 WEEKS TO DELIVERMY ITEM. 1 ITEM. THEY CHANGED CARRIERS WITHOUT NOTIFYING ME. I GOT MY ITME LATE. I COULDNT CALL ANYONE I COULD ONLY EMAIL THEM AND WAITED 24HRS UNTIL SOMEONE GOT BACK TO ME.
Takes far too long to get to you china is quicker! 15 days still no order arrived spent over £100 for gifts not using it again!
I've been waiting 13 days for an order that was promised within 6 business days. The company offers no apology and did not even answer my emails...
Poor service. I never received my order. It's been 3 weeks... I'm very unhappy with this company. I wonder if it is a scam?
If it's clothes that don't fit and delivery & return postage costs you're looking for, then look no further.
$20 of my money to waste my time.
Ordered a skirt in my size that was way too small. I had to send it back which cost more than the skirt
Items of very poor quality, disorganised returns process. I ordered once and returned everything and got wrong amount refunded. Stay away.
I paid extra money to get my order delivered the "next day" but didn't happen!
The customer service is very poor.
Despite all the bad reviews I decided to give them a try anyway based off a YouTuber. I was a bit skeptic at first but I'm glad I did. I saw in another review someone stated that the sizing is wrong in checkout. Well this is true and it isn't. I clicked a size US 6 but after ordering confirmation email stated that it was a size 12. I contacted customer service and they ended up emailing me back in less than 24 hours I believe and well as US 6 is a UK 12. So if this happens to you don't get upset. People complain about shipping. I ordered on July 19th, received an email on the 20th that my items had been shipped. However, the tracking info is a little off after that. It's not real time shipping but whatever happened that day did show up hours later that day if that makes sense. My items were scheduled to arrive between July 26th -August 1. They came on the 28th. So for me it didn't take that long to receive my things. The quality of the dresses are great! Nothing about them is cheap. All in all I'm happy with my purchase and probably will order from them again.
You might get half what you order if your lucky, they'll deny it of course. And the quality is poor.
Answer: No... run. Don't walk...
Answer: I wouldn't I had to fight so hard for my refund. It took them about 4 months to acknowledge that they had actually received it