business logo of Boohoo
boohoo.com
casual, minimalist, evening & party womenAge 19-25, 26-45
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About the Business

Boohoo is a leading UK-based online fashion retailer, founded in 2006 by Mahmud Kamani and Carol Kane. Known for its affordable, trendy clothing, the company has expanded globally and acquired brands like PrettyLittleThing and Nasty Gal. Boohoo emphasizes sustainability while maintaining a strong market presence in fast fashion.


boohoo.com
UK
Boohoo is part of Boohoo Group
Founded in 2006
Clothing item from BoohooFashion apparel by BoohooMerchandise from Boohoo clothing lineBoohoo fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2006
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: items must be unworn, unwashed and unused with the original labels still attached
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, minimalist, evening & party
Body Fit: regular, tall, plus size, petite & short
Available Sizes: Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, social media
Support Email: customerservices@boohoo.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Boohoo?
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Reviews Summary

Boohoo has a rating of 1.4 stars from 1,278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boohoo most frequently mention customer service, next day and tracking number. Boohoo ranks 1960th among Women's Clothing sites.

service
312
value
304
shipping
321
returns
259
quality
288
California
1 review
1 helpful vote
Follow Shanae H.
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Ok, it's going on 3 weeks since I returned my order (NA*******). Not only has it reached your warehouse in Georgia but it also reached its final destination in the UK. I want my refund of $44.99 sent to me immediately. This is ridiculous and I would never recommend anyone to purchase anything from this company ever again. I order online OUT OF THE COUNTRY daily as well as make returns and I have NEVER experienced such poor business (customer service) before. SEND ME MY MONEY. I keep emailing them asking for my money and I get the same email saying that I will hear from them within 24 hours but I don't hear anything from them and yes I check my spam too and nothing's here from them. I also attached my return receipt (in addition to paying $10) as well as my tracking information showing them that I know they received my return. It wasn't until AFTER I ordered from them that I was told this place was a scam because I have a co-worker that had an issue with them when she returned items and showed proof with receipt that then it took her 3 months to even get a refund. I have NEVER experienced this kind of customer service while shopping online in and out of the USA... NEVER! I WANT MY MONEY!

Date of experience: November 17, 2016
Australia
1 review
1 helpful vote
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Great
June 1, 2017

Amazing, the size Is right and the clothing is perfect. The timing was perfect and came in in 1 week

Date of experience: May 31, 2017
Australia
1 review
1 helpful vote
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Awful cheap clothing.
December 19, 2018

Wasted about 200$ on awful, ill fitting clothing. Had to return all of it. Will never buy here again.

Date of experience: December 19, 2018
GB
2 reviews
4 helpful votes
Follow S B.
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Worst than bad, I ordered a coat and the parcel is still missing while they are inventing excuses for not returning my money back. PLEASE DONT ORDER FROM THEM!

Date of experience: November 21, 2013
Missouri
1 review
0 helpful votes
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Ruined my birthday clothes came a week later never ordering again. Customer service sucks u have to write them on social media just garbage

Date of experience: October 29, 2022
Pennsylvania
2 reviews
0 helpful votes
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Boohoo is alright
April 18, 2017

They take forever to ship out your package but their clothes are decent quality for the price that you pay

Date of experience: April 18, 2017
Illinois
1 review
1 helpful vote
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Good
May 9, 2020

Love shopping boohoo. Easy to navigate and feel confident with this place! You wont be disappointed! Good materials, most wash well.

Date of experience: May 9, 2020
GB
1 review
0 helpful votes
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BIG SCAM COMPANY
February 15, 2023

Took our money for an auto cancelled order and now not returning after multiple mails. Its been more than 2 months.

Date of experience: February 15, 2023
New York
1 review
0 helpful votes
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Buyer beware
March 15, 2021

Beware when ordering from this site as the price of each item increased at check out without warning or explanation.

Date of experience: March 15, 2021
Missouri
6 reviews
13 helpful votes
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WATCH OUT! I order from US Boohoo. They're always PLAYING GAMES with their PRICES that change in front of your own fricking eyes. You click for a sweater that says 16 bucks and when you click, the product isn't 16 anymore but 25! That's not the worst like a week ago I ordered a little bag and there was another product very similar to this one but smaller so I was very careful choosing the right item. Once it was paid, they sent me a confirmation email with the WRONG PRODUCT! 0.0 (the smaller bag I didn't want) I wanted to cancel my order right away but CUSTOMER SERVICE is NEVER available until the next day when nothing can be done (dear, just return the product and pay for it policy). This is SCAM and a big one. I've never seen an online store changing your order, not even on Chinese websites. Besides, their search engine never works well in The States, to find a product you found before is mission: impossible. Suddenly, you can get the first page of your seach downloaded but the next ones will never get there. Good products, HORRIBLE website, SCAMMING DANGEROUS business practices and ZERO CUSTOMER service. They don't mind your business, just your money. Order at your own risk.

Date of experience: October 24, 2019