Boohoo is a leading UK-based online fashion retailer, founded in 2006 by Mahmud Kamani and Carol Kane. Known for its affordable, trendy clothing, the company has expanded globally and acquired brands like PrettyLittleThing and Nasty Gal. Boohoo emphasizes sustainability while maintaining a strong market presence in fast fashion.
Boohoo has a rating of 1.4 stars from 1,278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boohoo most frequently mention customer service, next day and tracking number. Boohoo ranks 1960th among Women's Clothing sites.
Ok, it's going on 3 weeks since I returned my order (NA*******). Not only has it reached your warehouse in Georgia but it also reached its final destination in the UK. I want my refund of $44.99 sent to me immediately. This is ridiculous and I would never recommend anyone to purchase anything from this company ever again. I order online OUT OF THE COUNTRY daily as well as make returns and I have NEVER experienced such poor business (customer service) before. SEND ME MY MONEY. I keep emailing them asking for my money and I get the same email saying that I will hear from them within 24 hours but I don't hear anything from them and yes I check my spam too and nothing's here from them. I also attached my return receipt (in addition to paying $10) as well as my tracking information showing them that I know they received my return. It wasn't until AFTER I ordered from them that I was told this place was a scam because I have a co-worker that had an issue with them when she returned items and showed proof with receipt that then it took her 3 months to even get a refund. I have NEVER experienced this kind of customer service while shopping online in and out of the USA... NEVER! I WANT MY MONEY!
Amazing, the size Is right and the clothing is perfect. The timing was perfect and came in in 1 week
Wasted about 200$ on awful, ill fitting clothing. Had to return all of it. Will never buy here again.
Worst than bad, I ordered a coat and the parcel is still missing while they are inventing excuses for not returning my money back. PLEASE DONT ORDER FROM THEM!
Ruined my birthday clothes came a week later never ordering again. Customer service sucks u have to write them on social media just garbage
They take forever to ship out your package but their clothes are decent quality for the price that you pay
Love shopping boohoo. Easy to navigate and feel confident with this place! You wont be disappointed! Good materials, most wash well.
Took our money for an auto cancelled order and now not returning after multiple mails. Its been more than 2 months.
Beware when ordering from this site as the price of each item increased at check out without warning or explanation.
WATCH OUT! I order from US Boohoo. They're always PLAYING GAMES with their PRICES that change in front of your own fricking eyes. You click for a sweater that says 16 bucks and when you click, the product isn't 16 anymore but 25! That's not the worst like a week ago I ordered a little bag and there was another product very similar to this one but smaller so I was very careful choosing the right item. Once it was paid, they sent me a confirmation email with the WRONG PRODUCT! 0.0 (the smaller bag I didn't want) I wanted to cancel my order right away but CUSTOMER SERVICE is NEVER available until the next day when nothing can be done (dear, just return the product and pay for it policy). This is SCAM and a big one. I've never seen an online store changing your order, not even on Chinese websites. Besides, their search engine never works well in The States, to find a product you found before is mission: impossible. Suddenly, you can get the first page of your seach downloaded but the next ones will never get there. Good products, HORRIBLE website, SCAMMING DANGEROUS business practices and ZERO CUSTOMER service. They don't mind your business, just your money. Order at your own risk.
Answer: No... run. Don't walk...
Answer: I wouldn't I had to fight so hard for my refund. It took them about 4 months to acknowledge that they had actually received it