BookOnlineReviews 8,611

Everything went great. I called the hotel. It was only a couple of minutes and I was connected with a sales rep and we got everything situated for the stay in December.

Called Hampton Inn & Suites Columbia SC to book room from Dec. 23-26. Spoke with Mr. Oscar David who answered my questions very professionally and made the reservations. Great service!

Went the extra mile to help my family. He was great because he also spoke my first language which is Creole so it was amazing communicating with him in my language. Definitely needs a raise asap.

Edgar was super helpful, very nice to talk to, and surprisingly the whole experience was very very fast. He was very accommodating.

Absolutely fantastic! We had an unusual situation pop up and Usiel was the most professional, empathic and courteous in handling our needs!

Luis did such a great job setting up our reservation for the Hampton Inn Harrisburg in May. We will be there for my best friend's daughter's wedding. We tried making reservations at other Hilton Hiltons, but there was no availability.

Disappointed that I did not receive a receipt or confirmation of my reservation or rate I was quoted. Thought I had called the hotel phone but got Expedia instead., Got a good res and lost it while we were on the phone. He then moved me to a room that was more expensive. Rates seemed off the wall. I guess it's the time of year to exploit exploit jewelers coming to Tucson. Not very nice.

After being refunded for other room, I called for a different location. Once again I was disappointed. After explaining about 1st room I tried to find another location. Room was booked for wrong day. Had to sleep in my car. SMH!

Had a delightful conversation with EugeneHe was polite and professional! Very efficient at explaining the process and the room rates! He is an asset to your company

My experience was superb! Jorge did a great job quickly making my reservations and very thorough explaining the cancellation policy!

Asked specifically if there were rooms with a certain amenity and told yes there were suites that did so just to arrive at the hotel and told one there were no sites and all rooms were the same the amenity promised was not there. Room was already paid for not refundable and not exactly much I could do at that hour.

Tried booking online - - disaster! Please fix your online system. Called the reservation number and had a great experience. Helpfully and efficient agent took care of my two bookings in quick order. Kudos to the agent!

Emmanuel gave me great service and was very knowledgeable about booking my hotel rooms. He gave me good rates and explained any additional fees. Great job, Emmanuel.!

We were traveling down I95 and needed a place to pull over for the night. I called to reserve two rooms at the Hampton Inn in Leesburg Va. The customer service rep Selena was extremely helpful and efficient
Reserving our rooms. Selena was pleasant to deal with and got us a great rate.

Mark helped me out with the reservation and was fantastic! He helped me pick the right room for the five people that are staying there. Kudos to Mark!

Booking a room at such short notice for this coming weekend went very well. Hugo was very efficient and handled the situation in a very timely manner.

I called the residence Inn in Richmond to make a reservation & the only room left was too expensive 😨 Armando offered to help me find an affordable nice hotel. He was efficient, pleasant & his customer service was exceptional. Thank you!

Website was locked up, so I called and spoke with Miguel Angel in reservations. He was terrific! Clarified my inquiries and answered all my questions with a great attitude. I love dealing with happy people, and my interaction with him lifted my day. Good job!

I was on the phone with Marc for under 2 minutes total and he was able to quickly help me with a room at a discount and special requests. So refreshing!

Lowella did a great jobs helping me when I was unable to complete my booking online. She was very knowledgeable and professional.