Boston Proper

I HAVE SPENT WAY TOO MUCH TIME BY EMAIL...SEEMS NO ONE IS AVALABLE TO SPEAK ON THE PHONE DIRECTLY TO RESOLVE AN ISSUE WHICH HAS ENDED UP PUTTING BP IN A DISPUTE OVER AN ITEM NEVER ORDERED NOR RECEIVED. I HAD NEVER ORDERED FROM THIS COMPANY BEFORE, YET CONTINUE TO GET CATALOGS WHICH FEATURE SOME GOOD ITEMS. I ORDERED A SALE ITEM, ARRIVED TOO LARGE...WENT BY THEIR SIZING CHART...I RETURNED IT AND WAS TOLD THE RETURN FEE WOULD BE WAIVED IF I EXCHANGED THE ITEM. I REFUSED, AND STILL WAS CHARGED THE RETURN FEE, THEN BP RENIGHED. I HAVE NOT RECEIVED THE CREDITED AMOUNT FOR THE TRACKED RETURNED ITEM...BUT...I DID GET AN APOLOGY FROM THEIR 'EXACT' PROTOCOL FORMAT THAT THERE WAS A MISTAKE...REALLY? THE ISSUE NOW IS IN MY BANK'S HANDS. I SHOULD HAVE READ THE REVIEWS...1 1/2 STARS? THAT SAYS EVERYTHING. IF I DON'T GET A REFUND, I WILL NEED TO DISPUTE THAT, TOO.
DISPICABLE COMPANY...ORDER AT YOUR OWN RISK...THEY CHARGE S/H FOR ANY $$ YOU ORDER...I DON'T PAY S/H FOR AN ADEQUATE $$ SPENT.
GOODBYE, BP...YOU'LL HEAR FROM MY BANK, NOT ME...I CONTINUE TO GET DAILY EMAILS FROM THEM EXPLAINING THIS WILL BE UNDER 'INVESTIGATION'...KNOCK YOURSELVES OUT.

I bought a couple items online from this company in what should have been my size. It turns out that one of the items ran small and didn't fit. I called customer service regarding an exchange and they didn't have the item in a bigger size in stock. The agent who was most helpful at the time suggested I return the item and sent me out the return label. After waiting two months and not seeing a credit to my account, I decided to call the company and that's when the ugliness began. Before I could even finish with my sentence, the agent told me that the item was a 'final sale' item and that it was returned to me. After trying to explain to her that the representative who I initially spoke to and who had sent me the return label said I should return it for a refund, she began to tell me that she was mistaken as company policy prohibits them from taking back the item. I told her that they did not send me back the item and this is two months after I returned it. She said she would have to call the warehouse for the tracking information and call me back. I never received a call back, therefore I called again, and was met with even more attitude from the customer service agent. She reiterated what the previous agent had told me about 'final sale' items and put me on hold while she check the warehouse for tracking. When she came back on the line, she said she would have to call me back. I told her I was very dissatisfied with the service and was going to make a formal complaint and she said I can do whatever I wanted to do. I contacted the online customer service agent with my complaint and within a few hours someone called me to say the item I returned to them was being shipped back to me (mind you, this after two months) as they cannot accept it back. You think at this point common sense would prevail and they offer some concession for the item. I would have accepted a store credit or a voucher from them, which I may or may not have used or even used and spent more. Now as it turns out, they have lost me as a customer and I am waiting a complaint here and to anyone who will listen on my social media sites. I have never encountered this type of dogma in business nor customer service in my years of being a consumer. I can't image how this could be good for any business. The clothing is totally not worth the hassle, too many competition out there for anyone to subject themselves to this kind of unprofessional behavior.