I have been trying to order some canvas for Christmas. I keep getting emails saying payment was not successful. I tried calling and couldn't get a human. When I put my order number and codes in it said couldn't be found. I have put my paent in 4 different times. Also on different days. So it's not as I was putting in the wrong number. I emailed them and got no where. I got a survey later in the day abut support team. When I tried to do it. It said survery not open. Will find another place to do business.
I have been using them for years for my art business. I am pleased with the quality of their canvas prints, and so are my clients who receive them. Occasionally I will receive a piece that has a small defect, or was damaged in shipment, and all it takes is a quick email to them and they immediately send out a replacement. They are able to fill large orders, too. I supply art for Stella's cafes in Illinois (see photo). These orders typically range from 50 to 90 canvas prints. No problem! They get them done in a timely manner and my client is always happy with the quality. I will continue to rely on them for all my canvas printing needs.
Canvas on Demand has absolutely the worst customer service of any company I have ever done business with. Its too bad because their products are nice but its just not worth it. They don't know how to fix mistakes they make. There are many other choices so save your aggravation and find another company to create your canvas
I've been a loyal customer of COD for 8+ years. Their canvas prints are decent quality and the color is always on point which is why I continued using them for all these years. However, as of two years ago, they went through some changes and their service quality went down the tubes.
They've had to refund me recently for several canvases that arrived dented, frames that arrived scratched (for the PRO account), and the newest one... hardware installed upside down!
When I finally got a rep on the phone they simply said that this was collateral damage from doing so much business with them. In their words "from time to time, you're bound to receive damaged goods. It happens."
The problem is that I've had issue WITH EVERY SINGLE order recently.
Their prices are unbeatable, sure. But be aware that's because these canvases are constructed with cardboard (not wood) and in their words, you're bound to receive damaged goods from time to time. You're taking a chance with each order. Just be aware. I've been loyal customer and gave them chances but their lack of care about their customers is the last straw. I'm moving on to another service. BYE Canvas on Demand.
Don't use this company. They ship the wrong sizes, the quality of the pictures are terrible. And I tried using them 3 times and same issues every time. Customer services is great, but get ready to be calling them!
Thank you for sharing your feedback with us, Kristen. We are so sorry to hear that your experience with us has been a disappointment so far, and would like to help in any way that we can.
Our team takes every precaution to ensure that each canvas is constructed perfectly and handled with the utmost care before leaving our facility, and it is important to us that all of your canvases exceed your expectations. We would love to work with you and look into the concerns you have experienced with your canvases. Please follow up with us by emailing your order information to social@canvasondemand.com. We look forward to assisting you!
Quality canvas work - I have been a long time customer of this website. If you want a quality canvas picture that is better than you could imagine... then you will check out this website. Their prices are so affordable... it gives everyone the chance to hang something priceless on their wall.
This site often has a groupon and you just cannot beat the price - $60 for two 16x20 prints. Shipping was included. The prints looked fine (might not be the best, but I don't have anything to compare).
I bought 3 of the same picture through Canvas on Demand with an Amazon Local deal. Can't beat the price... BUT, I got 2 out of 3 pictures on time before Christmas. Since one was getting shipped overseas, it did not ship it time, nor is it even there yet still! I ordered it 12/8/14 and it has been a month! I felt like they did not prioritize my order since they felt it would not get there in time for Christmas nor did I get a call or email saying my order would be delayed since they had to recreate it. ALSO, the canvas I ordered for myself is buckling. I've only had it for a little over 2 weeks.
Hi Delia, Thank you for your feedback. We apologize inconvenience or frustration you experienced with our service. We are happy to hear that you received two of the canvases in time for Christmas. Unfortunately, we are unable to guarantee the transit time and delivery of orders that ship internationally via USPS to APO or FPO address. Most orders arrive within 2-3 weeks of shipment.
We are sorry to learn that one of your canvases is now buckling or warping. We have a 100% satisfaction guarantee on our Amazon Local orders and would love to send you a new canvas to replace the defective canvas. We want you to love every canvas that we print for you and we would like to work with you to ensure that you have custom art that you're proud to display in your home. I have followed up in a separate email to see how I may assist you moving forward.
Disappointed. Waste of money. Image was cropped/framed differently from website preview. Other companies allow you to discuss image with reps for free. This one charges. I used a Groupon, but even still feel like it was a waste. I was suckered into thinking I'd be purchasing a professional, quality product. Wish I could get refund.
Hi Mariam, Thank you for reaching out to us and sharing feedback about your recent order. We are sorry to learn that your most recent canvas did not meet your expectations. Our team would love to learn more and work with you to resolve any issues with your canvas print. Please email your order number with more information to social@canvasondemand.com. Additionally, our team is available to assist you with any questions about your order via phone at 1-800-801-6312 Monday - Friday from 9a-6p EST. We look forward assisting you.
They deliver a nice product, however their customer service is poor and they do not honor their timelines - took almost 20 days for them to process my order. I had to refund my client but I as a business provider cannot justify a 20+ day turnaround when I promise 2 weeks, at the outside.
Don't count on them in a pinch.
Hi Trev, Thank you for taking the time to share your feedback. We are very sorry to learn that your order did not arrive within the time-frame that you expected and we apologize for the inconvenience this has caused. We can assure you that it’s never our intention to cause any customer difficulty of any sort and we are so sorry that we fell short of your expectations. We’d like to resolve this for you in any way that we can.
All of our hand-crafted canvases are custom made to order. During November and December, our orders may take up to 3 weeks before shipping. If you need your order guaranteed to arrive by a certain date, we offer a rush service for an additional fee that’s available through mid-December. We have a very custom product, and unfortunately, this is the one time of year where we are very limited in what we can produce in such a short time.
Our team would love to look into this for you and learn more to see how we may best assist you. We have a 100% satisfaction on all of our products and services. We would like to work with you to resolve any issues or concerns you have with your order. Please follow up with us with your order information to social@canvasondemand.com. We look forward to working with you.
Overview
CanvasOnDemand has a rating of 1.7 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasOnDemand most frequently mention and customer service. CanvasOnDemand ranks 125th among Photo Printing sites.
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Hi Orit, Thank you for sharing feedback concerning your most recent canvas order. We apologize inconvenience or frustration you experienced with our service. Each voucher offer that we advertise has terms and conditions listed on the purchase page. Per the terms of your Groupon voucher, most offers ship within two and a half weeks of the redemption date. Your canvas order was placed on the 9th of January and shipped today, the 27th of January, which is within the two and a half weeks stated on the Groupon voucher. We have already upgraded the shipping for you at no additional charge and you will receive your order within the two and a half week time frame. Once your canvas ships, it will arrive within two business days and we will send you a follow up email with the tracking information.
I see that our team offered to overnight the canvas for the $25 rush fee, but as this was option was declined, our team will proceed with the free two day shipping method upgrade mentioned earlier. If you prefer a refund we suggest reaching out to Groupon as the voucher was purchased from Groupon. What you receive from us are custom products that we take great care in creating for each and every customer. We take every order very serious and we appreciate your time and review. Your family
Picture is a really beautiful picture and we're so excited for you to see it on canvas. Again, we do apologize for any and all inconveniences that you may have experienced.