CanvasOnDemand

My worst online purchase experience, and I do a lot of online shopping. Purchased 11/23/14 and received final product on 01/8/15. Paid $16 extra to have a professional review the final product to ensure it looked great. Received the two prints and one was never even touched, photo was grainy and subjects had glowing red eyes! They were made aware a week before Christmas and refused to expedite the replacement due to their error. They had a chance to make it right and didn't. Not one email was responded to within 48 hours, and there were many emails back and forth... no wonder it didn't arrive anywhere close to being on time. I received emails from 10 different employees at this company, clearly the right hand doesn't know what the left is doing. If you send a perfect photo you might get lucky but do NOT be ripped off by the extra fee to ensure your photo looks the best. Worst and most frustrating communication I've ever dealt with and each would frequently contradict the other. Save yourself a major headache and just have Wal-Mart or another place in your local area do it. They offer same day service often and you won't be left high and dry needing your print by a certain date. Lesson learned!

Found CanvasOnDemand via Groupon. Purchased a $98 Groupon for 2 large canvases, when diverted to CanvasOnDemand to redeem the coupon I discovered there is literally no photo that will be a match for these size canvases (has professional photos of all shapes and size with great resolution). Groupon scam number one. Because I wanted two prints by Christmas, I decided to spend money directly on CanvasOnDemand on different size canvases (my second and biggest mistake) and when I received them in the mail I was unbelievably disappointed. I couldn't even gift them to my husband. I couldn't even show them to him for Christmas because they were so embarrassingly low quality photos of our trip to Greece. The photos were high quality and the resolution and quality of the photo was so poor. BUT EVEN WORSE: I am out almost $300 from CanvasOnDemand and their scheming partnership with Groupon to provide ZERO costumer service or response. I have not received a single response to multiple emails and of course there is no way to contact by phone. I am so disappointed and plan to tell everyone and ever professional photographer in Austin Texas about this experience.

I ordered two canvases prior to Christmas. I received a confirmation email with a projected shipment date as January 8th, which was fine with me. Four days past January 8th, the status didn't change at all or did I receive another email with shipment notification as promised in the first email. So I finally emailed them and didn't hear back. Then two days later, I suddenly received shipment notifications. I ordered the exact same size canvases from Picture on Canvas on the very same day (I got groupon deals for each site). I received those on January 3rd. It's now January 12th and I feel that they wouldn't have even shipped them till later if I hadn't emailed them.

I placed an order for Father's day and paid for expedited shipping that said it was guaranteed to arrive in time for Father's day. When I checked my order today it will NOT be arriving in time. I contacted them and all I was offered was a "sorry" and a refund of the difference in shipping. I will still need to pay the shipping charges. I ordered something from a different website but it wasn't going to get here in time so I ordered this because of the Father's Day guarantee. I AM BEYOND UPSET!

I have nothing but great things to say about canvas on Demand. They are the nicest ppl to work with they help on any kind of trouble you maybe having and they stand 100% behind their beautiful work. Believe me when i say beautiful i was in a awe when i got mine they are beautiful and I will never go any where else for any kind of canvas work ever they have always got great great deals. Listen folks i am hard to please but these folks had no problem pleasing me at all.
I WILL SUGGEST THIS COMPANY TO

Canvas on Demand promised me that my orders would arrive before Christmas. Three of them did not--the three that were for my sons. I called a number of times and received a message saying that they could not respond, call back later. Eventually, I was put on hold, and after waiting about 20 minutes, a representative actually answered. From her I received another promise that the items would arrive before Christmas. I COULD NOT TRACK THREE OF MY ITEMS BECAUSE CANVAS ON DEMAND SENT THEM VIA USPS, WHICH DID NOT RECOGNIZE THE TRACKING NUMBER. When I did not receive the items on the day of Christmas Eve, I called, and guess what?--they were closed for the holiday! DO NOT TRUST THIS INEPT AND DISHONEST COMPANY. THEY ARE HORRIBLE. I AM OUTGRAGED. THEY SAID THAT IF THE ITEMS DID NOT ARRIVE WHEN PROMISED, I WOULD RECEIVE A FULL REFUND. IF I DO NOT, I AM REPORTING THEM TO THE BETTER BUSINESS BUREAU.

Never received the product and this was a wedding gift, emailed them about 4 times with no response!

If there was a option, I would like to give negative rating for their customer service. Total dissatisfaction with their customer support. Recently I placed 2 canvas prints. But for some reason I wanted to cancel my order. Their cancellation policy mentions, with 2 hours of our order, if we put a request we can cancel the order. But in reality it doesn't work like that. None of their customer support team even care to address my issue. With in one hour after I placed my order, I have put 2 request to cancel my order. No response for 2 days. 3rd day again I put one more request for cancellation. No response. On 4th day I got an email saying my order is shipped. I wonder if they really have anything called customer service. On their website, in help & support page they have 2 tabs. Live chat and email. But, there is never a live chat. It just lets you to generate your support ticket, to which you will never ever receive any response. Same goes with email. So so pissed of with their poor customer service. After 5 days, till now I haven't got any response from them. No one from their customer support team addressed my issue. I have wasted my 40$. Groupon purchase for canvas prints and the shipping they charged me for my order. Now, when I am asking for a refund no response. I wonder whom should I contact for my issue? So far I have generated more than 5 requests and sent 2 emails. Hoping some way I will get my refund. But I assume now it's just waste of my time to expect any kind of service from them. Worst customer service. They don't abide to their own policy of 2 hour cancellation. I wouldn't recommend them to any one.