CanvasOnDemand

I ordered from this company for the first time ever. Spent over $450 for 16 prints and shipping. As soon as I hit complete I realized I needed to swap 3 photos. Their policy clearly states that you can contact them within 2 hours for a change. I wrote within minutes. No reply after 2 messages and then I get a notice the next day it's shipped out. Reach out again. Finally hear back tonight that it's too late. No recourse nothing. Just it's shipped too bad. What kind of customer service is this?

Update - they offered to send me the prints now free of charge. That at least is nice. Do recommend live agents moving forward to assist in situations like these.

I've always been interested in art however I do not possess any art skill. A lot of my ideas were locked in my head without the means to articulate them. Now I have AI. Canvason demand has given me a way to show those thoughts off professionally.

I've ordered twice from them and both times they've sent the package to the wrong address; an address that is slightly similar to our correct address, but wrong nonetheless. They have no way to call and speak with anyone and when you try their chat option, it will only allow you to leave a message. When you email them, an idiot keeps repeating what you already know and swears they are sending the item to the correct address, but no such luck. The quality of the canvas I DID receive is great, but not worth the hassle of dealing with customer service.

I have over 100 prints over the course of several months and populated a large wall with them as well as gifts. The wall is sunny certain times of the day/year. After about 14 months a picture separated from its backing and dropped to the floor. For the last year or so I have had 20 pictures flop down from the top or completely fall off just leaving the black backing. I keep fixing them with gorzilla glue and clamps. Now I keep looking for separation and try to catch them before they fall apart (and glue them). Eventually I will work through all of them and not walk in a see one missing. Customer service email must be a bot. They don't really read the email, and repeatedly provide the same canned answer even to replies. I wasn't expecting anything from them (past their year guarantee) but wanted them to know their adhesive was failing over time. I've stopped ordering from them and warn other that after time, their pictures might separate and fall.

I ordered a canvas and just received it a day earlier than expected! The canvas quality exceeded my expectations and I am so glad I took the chance! So happy and I know my son is going to love it! I'm using them again for an even bigger project!

I placed an order on Dec. 9,2023. With the hopes of it arriving by Christmas. When we didn't receive anything by Dec. 17th I went on the website to track my order, just to find out it was canceled. Not only could I not talk with anyone on the phone.they wanted me to pay 5 dollars to speak through emails! I can't believe what terrible customer service that is. I do not, and will not recommend this company to anyone. It doesn't even deserve one star!

My wife and I were driving through the country side one day and found a landscape that we took a picture of on our cell phone. Sent the pic to this company and I was working and came home and my wife surprised me and hung it, and out of the corner of my eye I saw it and literally gasped> It was so absolutely beautiful, they captured the sunlight and sky which looks damn real I cant stop looking at it. Quality of the entire picture and frame is a 10 in my eys...thank you so much Will J