CanvasOnDemand

I'm incredibly disappointed in Canvas on Demand PRO. I've been a loyal customer of theirs for 6 years and have spent thousands of dollars with them a year.

I recently placed 4 orders using PayPal for my purchases. For each order, I put in the shipping address of my client and paid roughly $15/order for shipping. I had NO idea that by using PayPal, it overrides the shipping address and replaces it with my own. (Come to find out, when I asked about it in a photography group, other people have had this issue as well). I ended up getting all canvases delivered to ME. I mean hell, if I wanted them delivered to me, I would have put them all in one order and paid ONE shipping fee instead of 4 different ones!

What options did they give me? 1. I can either ship it on my own to the clients (which would cost me time and money), or 2. I can pay for half of the shipping for them to process it all again. The second option is decent... if it was my fault. But considering it isn't, it's NOT a good option. Why should I have to pay a single penny more for something that is all on them?

One of the photographers I spoke with said the same thing happened to her, except guess what? COD replaced AND shipped a new one FREE OF CHARGE rather than making her pay 50% like they are making me do. They clearly don't have a proper policy in place for this if they are making some customers pay and others not. What nonsense is that? They're just flying by the seat of their pants here? Winging it per client? If you're going to let one client go without paying, how in the world can you then make the next client pay and expect that customer to be fine with it? And since many people have had this issue, CLEARLY COD needs to add verbiage on their website to stop this from happening again. Isn't it in their best interest to do it? They claimed that they've made note so that this can be fixed, to which I call complete and utter nonsense. If this has happened before (which it has) to other customers, clearly they have no plans or intentions to fix anything or at least add verbiage to warn people "hey, just fyi, make sure you adjust the shipping address after using PayPal!"

So now, on top of the almost $100 I paid in shipping already, they're making me pay additional money to have it re-shipped.

I asked them if they're willing to lose a loyal customer of 6 years, and thousands of dollars of orders, over $32. And... they are. What terrible management. As a business owner, I would immediately fire whoever made an awful decision like that when it had NOTHING to do with the customer, and everything to do with the company.

So now, even though I've been a loyal customer for 6 years, I'll be going to another company who truly cares about their business and their customers. I would rather pay more for canvases with a company who has principles and morals, than give my hard-earned money to one that doesn't.

Requested a print and had not received it 23 days after it was mailed. USPS site still said it was enroute Sent emails that get auto responses - "a ticket has been opened". There is no way to contact them by phone or to see the ticket on the site. No one answers the phone *******312. Been waiting for live agent on Chat for 30 minutes. I am just dumbfounded! Order 607-4286.