Capital One

Paid a 2000 bill in full to be charges 35.06 interest on a 0 balance? When I call got someone who couldnt hardly speak English and supervisor seemed to not be bothered with the charges because we never paid in full till now, sad had I known ahead in advance I would've never paid in full...won't be using your credit card again

I disputed a charge after being overcharged the wrong amount. The merchant didn't even wanna speak with me and she didn't even speak English. Complete con artist. I explained to the Capital One representative that I got screwed over and I tried to speak to the merchant. There was also a camera in the lobby that evens shows the merchant not wanting to speak with me. It was only a super small amount. Well two months later, my claim got denied. Because it's based of "quality of service, and I need to contact the merchant". Are you kidding me?! I made it super clear that I tried to speak the merchant who didn't know English and screwing people over. Capital One use to be really good. But they have completely degraded themselves.

My loan achieved maturity in June and suddenly I owe another 3400 dollar. Customer service is garbage, they have stayed that capitol one does not care about the customers. They just want more money. As a disabled veteran, one would think that the company would want to help. Instead, they have made outrageous demands for the remainder of the sum, and can care less that IF I agreed to their demands I would be left pennies to live on a month. I paid over ******* dollars on a ******* dollar loan, but now they want to repo my car over 3400 dollars they claim I owe, and refuse to allow for any type of flexibility to make restitution IF the money is actually owed, or refuse to show why they claim the money is owed. This has become a nightmare for me.

Very bad customer service by a specialist. Quite frustrating experience in getting replacement card by over night delivery. Don't want to name the girl here but explain if I am contacted by a senior customer service manager.

Capital One makes it very difficult for a small business to use their card. They require verification for online purchases like airline tickets, and only the main point person for the account can do this verification. So if you are a small business with numerous cards, this one person has to be available to verify any purchase for all of the cards - very inconvenient. And trying to get a knowledgeable customer service rep on the phone to help is a waste of time! Avoid Coleen (agent ID ITR057) at all costs! She can read you quotes from the Company's policy manual - but that is as far as her help goes...

April 2023. The worst available with the worst amateurs, who simply do not understand a dime about business or Customer Service. A bunch of stupids without professionalism they don't.n know how make better communication with customer, gain valuable insights about your customer journey, boost customer satisfaction,not using the right tools tell you exactly how poorly prepared these Capital one employees are.

I have two credit cards with capital one ( one was given by online trick, it seems I needed to update my account, but it was applications for another card). My building cycle is every 3rd and even I pay my statement in full, I still get interest charges ( 20% each month). I tried to let them know that their automatic service is " broken " that for $136 balance they can't charge $23 interest the month, but they still go round and never want to understand… if you are good on math never open credit account with them, it will hart your brain every month.
I think they will not go far with this strategy.

I have never had such a horrible customer service experience. I call complaining about what seems like a scam and that you are taking money from people not making them aware they are accruing daily interest until they make 2 consecutive full payments. Which to me sounds like an absolute scam and is not okay. And your customer service rep has the nastiest attitude with me and gives me absolutely zero help. I end up canceling because your rep was so rude. Then after I cancel my card you continue charging me my auto-payment of $60 when my balance is $0. So my card is at -$60 but there is no account to be had. So I call once again and I can only be issued a check, you can't somehow replace the money back into the bank account you stole from. But it doesn't end, then the check is mailed to the incorrect address after your customer service rep updated my address in your system to the correct mailing address. What can I say worst credit card company ever.