Capital One

On Feb 5 2023 at 235 am I called 911 after witnessing a single ski doo accident. I did everything but the gentleman passed on me! It's only been 7 months! I fell behind on payments and not just this card place because I didn't return to work. I finally got back to work and have started to catch up! But falling behind a few months is not a 1 week process. I was told if I clean up the card I would get it activated again! 6 different representatives said that and all calls are recorded! I called and they said they won't be doing that. I will never get it back. Then why did I clear it up. I could have used that money elsewhere. I don't need this stress and I don't even know what to think. I feel lied too! Honestly look at all the reviews they are all no stars. I am going to the news and I am playing all the recordings

I have 3 cards with Capital one. I called to get assistance being out of work loss of wages for Covid and their answer was sorry the system said there are no offers. They had the nerve to advise well your accounts are all in good standings, maybe if they were late we can help. Which means they are setting me up to fail and don't care.

I have been with Capital One for over 2 years. The past 4 months been a living hell with them. My account got restricted after sending info that they requested theres still no resolve of me account. Customer Service doesnt know what they are talking about half the time.
If your looking for a credit card choose a Different company!

Never thought I would be disrespected but one of the supervisors at capital one. Especially when I used to work them. When a customer calls and needs help with their account or whatever the agent or supervisor is supposed to listen to get the full facts but no I was getting talked over and getting disrespected and getting cut off while talking. This is on way I'll take my business else where. It doesn't ruin it for just one person it ruins it for the whole company! You guys need to train your team better so they do a better job doing customer service. Right now have no skills.

I've been a loyal Cabelas Capital One card holder for years. Tried to buy theater tickets, they rejected my payment. Capital One refused to tell me what set off the fraud alert. 90 minutes on the phone, same questions, verification codes over and over. Finally asked me to mail my Drivers License! Really? 10 business days to review my case. Still locked out. You would be better off with any other credit card. Avoid this one for sure.

I couldn't use any kind of chat options when I needed to replace a card because of "issues on my account". I have hearing issues and they are even worse on phone calls. I think it was resolved. But I'm not sure because I had a hard time hearing/understanding the other person. What happens if you're legally deaf? Are they just sol? Why is there no option for chat?

I opened a dispute with Capitol One Bank, seeking a resolution and refund. Despite three months of waiting, my valuable time was wasted, and the case was closed without a satisfactory outcome. When I reached out to Capitol One's travel team for assistance, they claimed they couldn't help and directed me to contact the airlines. A lack of support and resolution has left me thoroughly dissatisfied with Capitol One's customer service.

Had a $100 balance after late fee $25. They locked my card. I call customer service and paid the balance and explained i was out of town and needed gas, tolls, and lodging. They would not unlock my card until tomorrow. I am a loyal 14 year customer. I carry virtually no balance month to month and missed one payment. They left me stranded out of town and didn't give a damn about the previous 14 years. I quit

Cannot solve any problems over the phone or update details. Despite giving my correct name & postcode the guy insists it does not exist. Instead of taking g my card number into he wants to go about it in an awkward round about way, this is the 3rd time an issue has not been resolved