Capital One

The only good thing about capital one is the interest on360 saving. Everything else is a rip off. No carbon copies on checks, refunds on debit cards that never show up and you have to open a dispute to get your money back from them and wait 90 days! Transfer of money takes for ever. Mailing of checks and credit cards takes for ever, but not having carbon copies on checks it's the last drop! Stay away.

I have a checking,savings,cd and 4 credit cards with capital one. Everytime you call customer service I have been given incorrect information. Lastest was today I called and asked a very specific question about a check and based on the representatives information, I made a decision with ongoing financial plans. Well guess what. Information was wildly wrong and costed me several hours of time and gas. Contacted them again asked to speak with a manager and was told yes they did give me incorrect information but as far as them doing anything at all to fix the issue... nonexistent. Basically was told sorry but not our problem our employee gave you wildly incorrect information anything else we can do for you. Even after thoroughly explaining what the employee has caused due to his misinformation and all the accounts I have there was still told sorry nothing I can do. Anything se we can help you with? Very close to closing all accounts with capital one and going elsewhere

Too bad a required "one-star" minimum for these jokers. Upped the interest while we lack jobs in the pandemic.
What's in my wallet? Nothing
What's in their wallet? Not just one wallet... they have filled up boxes and cargo sheds up with the cash from so many who have lost jobs.
These clowns think the pandemic is a scam.
Well, Capital One is the scam.
Stay away!

Hello fellow consumers,

I have had trouble dealing with a return on my card even though the merchant has credited my account and customer service was not able to help me. I was referred to the senior complaint specialist which is a ridiculous name for the service I was given. Kayla(specialist) did not care about my problem and resorted to tell me I had nothing I can do to aid or facility the problem. If you are looking for a credit card company make sure they have a well developed customer service program that actually priorities the consumer not like Capitol One.

Thank you,

Capital one is the worst organization ever, with terrible customer service.
I make a payment by cheque and for 3 months the payment yet to be posted but the bank confirmed capital cash the cheque. I'm totally convinced they just generating more money for the account it doesn't take 3 months for a payment to be posted. I will not advise anyone to get a capital account no matter how desperate they are, Capital one organizations are thieves.

It has been over 2 weeks and Capital One still has not been able to complete my CD. I did the application and provided my bank information so they could pull the funds. I had to verify 2 small deposits to my account to show that they had the right link and I did that. Days passed and the funds remained in by old account. After many calls, finally Capital One said that there was a computer problem with my account. Rather than them fixing the problem, I have been asked to start all over. I went to them because I thought it would be easy. It has been anything but easy.

I have been a customer for 6 years with a excellent credit score and no bad credit history, I have been asking for an upgrade for my card from last 1 year and they wont give it to me. I called 4 times in a year and they claim they can only give me what is on promotion but they cannot upgrade me to a different card. Bad banking experience and don't care about their loyal customers.

I would not recommend them to any one. Stay away from them.

They will hold your money hostage. Paid the bill in full and they put a restriction on my account saying it was a fraudulent payment. Need to verify the payment. This has happened twice. Once when I paid the balance in full from my own checking account and when a loan company paid the bill. They are the absolute worst and I will never work with them again.

My Debit Card gets hacked, can't use my credit card that has been paid off for 4 days due to their security even though they hold my checking account, left me stranded, as a Disabled Veteran., I'll never use Capital One ever!

#CapitalOne are frauds & thieves. Even if you pay your credit card balance from #CapitalOne account they "hold" the payment for seven business days to make sure the payment clears "my bank". I cut the card up and cancelled the account.