Capital One

Your (Processing) department sucks messes up everything...3-5 for processing smh... would deal with anybody but then again smh

Please avoid this fakking bast*rd bank. Biggest beggar of the USA. Never approach this fakking bank for an account or credit card.

The worst bank ever customer service is the worst. The people that wiork there is the worst. I will never tell someone to open a bank account there.

I had been a customer of capital one for years I always thought their app was so easy to use and never had a problem. Until, I signed up for YELP another horrible company. I joined their FREE page and was under the impression I only gave my credit card to let them know I was serious if I wanted to take it further. I was only on 1 week and decided it was not for me because the free site was not doing any good unless you paid. Well I canceled and was charged $174 for nothing. I disputed this with a Capital One. They were compliant and took the charge off. Then a few weeks later it was back on because YELP disputed it that the service was rendered. I was told to get all of the information and e mail it to them. The things they required of me I did but then they wanted me to do the impossible. They wanted me to get a second opinion from another company like Yelp on a letter head that their policy wouldn't charge me according to their policy. They were setting me up to fail big time. I called another company like Yelp and asked them this and they said it was wrong off capital one to ask anyone else to get involved in this matter and that it could turn into a legal matter because I was involving a third party. I contacted an attorney for advice and they agreed. He said your own bank could get me sued by Yelp. I am a new small business owner, a single woman trying to make it and I was so taken advantage of by capital one. Needless to say I got stuck with the $174 debt Which may not be a lot to some people but it was to me. Overall it's a cruel world even by people who swear to stand by you. Oh and stay away from Yelp! Oh and they even had me under Simone else's business name and when I Tim's them it wasn't mine that's when They canceled and charged me. Attached it what capital one required
Goodbye capital one

Since opening my secured MC CC acct in 2017 no credit limit increase still at 300.00
Going to be cutting up card and closing the account

CapitalOne has zero customer svc. Hiding behind web sites and automated bots. Not returning calls. Extremely frustrating.

Got a replacement card last year...first time i tried to use it, got declined. To enable it, had to go through A "RE-VERIFICATION" BY EITHER LETTING THEM SEND ME A TEXT--WHICH I DID NOT WANT BECAUSE I DIDN'T HAVE A CELL PHONE HANDY, or e-or snail-mailing them a picture of my driver's license.
Tried the email--they claimed they couldn't read the bar code info on the DL; 5 tries later with varying resolutions, they finally said ok--weeks later. Fast forward a year, now cabela's/bass wants to "upgrade" my other capital one card. Worked fine for 3 in person charges at local stores but the second i tried an online purchase it was declined and turns out, they want the same f'ing verification process. Do they have an email option for their ver. Code? NO. (but they have my email on file).
Can they use a landline? NO. THEY CAN ONLY DO THIS BY TEXT OR SNAIL MAIL.
Why? My other banks have a landline or email option what is the major malfunction at cap.one?
And there's no process for filing a complaint about it. Their response: you signed the card agreement (ACTUALLY, I DID NOT--THIS CARD WAS A VISA ORIGINALLY OBTAINED WHEN CABELA'S WAS ITS OWN STORE and it just "magically" got repapered into cap one when they sold out to bass.).
The only reason i don't just cancel based on their sucky attitude is the hit to my credit score.

Capital One can't be trusted! I requested automatic bill pay due to their ridiculous LATE FEES! $40 to add to their ridiculous high interest rates! Due to the incompetence of one of the customer service reps my account was not put on automatic bill pay my payment was due on the 15th if I hadn't checked my checking account for the debit for my payment the following day I would have never known! I call on the 16th made my payment the rep told me I didn't have a late fee but I do now a $40 late fee for trusting the customer service rep to do his job! Capital One won't remove it They're disgusting! They literally don't care about their customers like they used to around 8 years ago now they're money hungry loan sharks! You can only imagine how many customers this has happened to as well as the millions upon millions of dollars they're practically illegally charging their customers and they need to be stopped! Even if a customer isn't on automatic bill pay and happen to pay past the standard pacific time by 1 minute they're still gonna charge a $40 late fee and that's unethical immoral and should be considered illegal! Come on charging $40 late fees for their incompetent employees! Let's not forget you'll get a $40 late fee if you pay one minute after the time they have set up what happened to the customers right and choice to pay on their time even if it was 5 minutes to 12 midnight on the day of payment customers should have that right! It's clear why Capital One as well as the other credit card companies have it set up that way and that's to charge unjustified high late fees! This is only the beginning of my bad review quest on Capital One! They haven't heard the last of me!

We have had checking and credit cards with Capital One for over a decade. Randomly, our checking account was "locked out" for suspicious activity on a joint checking account. I am the primary, my husband is the secondary. When I called, I was told everything was fine, but they needed to speak with my husband. Given that he has never had any activity on the account in over a decade since inception, and is only a 2ndary account holder, this was frustrating to hear. It only got worse. CapitalOne then REQUIRED my husband to physically DRIVE to an office to show is ID! For an account that was opened online, by ME, over a decade ago. What online bank randomly locks your funds and then requires you to drive over 40 minutes one way to a physical location?
It only got worse after that. The "hold" on the checking account was release and I quickly transferred the funds out to avoid any further ransom-like requests from CapitalOne. Then, our business' credit card was also "frozen" and they required to speak with my husband. This is a credit card where I am the authorized user and Iam the POA on file for my husband. When I tried to resolve it, they said the POA was only on file for the banking side, not the credit card. They then required HIM to call, once again. So frustrating! I was unable to see our statements and view transactions, but yet I was able to find out we had a $1400 balance that was due the next business day. CapitalOne was slow to update the POA for the credit card despite their having had it on file on the banking side, making it impossible for me to make payments. Inevitable, finance charges and late fees were headed our way unless I paid over the phone for charges I was unable to verify! We don't use the card, so I was suspicious about paying the balance. And they refused to let me resolve anything. AWFUL company - very unethical extortionist policies to hold your funds and lock you out of your accounts.