CarCover

I purchased a car cover for an anniversary gift. They have a shipping guarantee on their website, product supposedly ships the same day you place order and is supposed to arrive in 3 days via FedEx. We are 10 days later and still no product and 2 separate FedEx tracking numbers have been given to me. They are not answering emails and when I called in to talk to someone in person, an employee by the name of "Jim" was rude and caustic on the phone. He admitted they NEVER SHIPPED the car cover, despite their emails saying they did and providing different FedEx tracking numbers. They charged my credit card and got my money and when I asked "Jim" if I needed to dispute this charge with my credit card company until my merchandise arrived, his comment was "you haven't asked for a refund". He kept talking over me and when asked if he was always this rude to customers and if Car Covers was that small of a company that they don't care if they stay in business, he said call the general manager Isaac tomorrow and ask for him. DON'T do business with this company. They like taking your money but they do NOT like backing up their shipping guarantee and do NOT like responding to emails timely (if at all).

The car cover fits snugly and does a good job of protecting the cockpit. It is cumbersome to unlatch the engine compartment hatch in order to place the retainers under the front edge.

Purchased a cover from these guys didn't realize I was talking to the US company and not the Canadian company I asked to cancel the order they agreed and canceled the order and sent me an email saying that they had refunded my money they had not so I followed up with PayPal and they advised that I launcher dispute I then received a call from carcovers.com very upset that I filed a dispute and they said they would not refund my money unless I dropped the dispute PayPal tells me if I dropped the dispute I have no recourse to get my money back so I did not and this is where we're at right now

I bought a cover for my hearse which I measured exactly. The cover was supposed to actually have some extra space left which was fine by me. I pay almost $200 for it and when I receive it, It is to small. I called once and they told me that their covers are "perfect" and didnt believe me then told me to email them. I got off the phone and I emailed them, they asked for pictures so they could replace it. I told them I didnt want it replaced I wanted my full refund POSTED PER WEBSITE. What they don't tell you is that you have to pay for return shipping and they require a tracking/insurance on it or you wont receive the refund. The shipping cost plus what they are requiring are like half of the cost of the cover. That is not the definition of a full refund.
I call a second time and speak to a man about an exchange which I cant get because I bought the biggest cover they make. So I cant afford to return it and they cant exchange it for me. I ask to speak to a manager and he says that he will call me back which he never did. I called again and the manager would not speak to me. I am now stuck $200 STOLEN from me and with a giant cover I can do nothing with. This "company" is a complete rip off. I went to walmart and bought a $20 tarp and some rope to cover the car. What else am I going to do. I now have no money to get an actual cover. My only other option was to get a %50 refund and deal with it

They said I refused a full refund and a replacement which is not true. They said that they did not have a larger replacement and that their refund policy could not be altered in any way.

My cover just arrived first thing I notice was the weight very light this cover is not a 5L cover. The Gold Shield 5L Cover is MISLEADING and the fake inner lining disappointed in this product. This Cover will not last this winter $149 down the drain.

I bought the CarCover Gold Shield 5L to protect my Tesla Model 3 from the sun and any inclement weather while I was away for 6 weeks this summer. The Gold Shield 5L is CarCover's top of the line cover and is meant to withstand UV and rain, according to their description.

When I returned home, the entire top surface of the cover was flaking off, and when I removed the cover from the car, there was a layer of fine dust covering the entire surface of the vehicle. The car was freshly cleaned when stored (as one must ALWAYS do prior to putting on a cover) knowing that any dust between the cover and the car can act as a fine sand-paper and ruin the pain finish. The whole purpose of the cover was to protect the car, and instead it created a scenario that was worse than not covering the car at all.

When I contacted CarCover, they offered a warranty replacement at the cost of $30 shipping, no refund available. When I indicated that it was clearly a faulty cover, they indicated that the cover will "break down when exposed to the elements" and "hopefully the next one will last longer". The customer rep on the phone ("Mike") was quite rude. C'mon man.

Anyhow, don't bother with CarCover - spend a few more dollars and get something that will actually withstand a few weeks in the sun.

2007 Accord Custom fits perfectly. A very very good car cover for a car that is used everyday. FIT LIKE A GLOVE. Goes on easy and protects well. Reccomend it

Junk, Sure if I can get a replacement for $30 in shipping fees but why if the product keeps failing.

I purchased a car cover through carcover.com roughly a year and a half ago. I opted to go with this company as it had decent reviews, a good price, and a "lifetime warranty." That all seemed great at the time of purchase, but has since turned into a nightmare. From the original ship date, they sent me the wrong car cover and made me send multiple emails, pictures and proof that it didn't fit…under their "perfect fit guarantee" thankfully they finally sent the right one… the next one fit properly, but less than a year after having it, the cover is torn, faded, disintegrated and rendered useless from elements. Less than 1 year! I went again to their warranty department where I had to send pictures and prove it was defective. All to find out they don't cover the $30 shipping for warranty items. Their product failed, has a "lifetime warranty" but I have to continue to pay every time it fails. Also, read the terms and conditions page where the "lifetime warranty" ONLY COVERS 3 REPLACEMENTS PER CAR COVER.

The customer service experience on the phone was such a hassle and lacked empathy and a true customer service mentality. They kept repeating the policy and Issac, the supervisor raised his voice at me. Mike, the next manager was able to not yell at me, but did no more than the entry level call rep in explaining the policy. I spent 45 minutes on the phone and got no where.

IF YOURE LOOKING TO ORDER A CAR COVER, DO YOURSELF A FAVOR AND GO ELSEWHERE!

I was not given a "custom" cover as advertised.

CarCover.com lead me to believe that the car cover I purchased was specifically made for the 2022 Lexus NX 350. It was not. I purchased it in May for potential bad weather in Florida because I was renting a condo without a garage and my car would be outside in the elements. Hurricane Ian hit and, in advance, I placed the cover on my car as directed. It performed like a parachute, blowing up in the air and twisting around, because it was not a fitted car cover as advertised. It was not fitted to my car like other seasonal homeowner cars on the parking lot which remained tight to the bodies of their cars. The metal chain, which was supposed to remain under the car attaching the two sides, was thrown around and hit upon my passenger door leaving scratches. The lock on the cover rusted. I asked for a refund but was told it was past the 30 day return window. My point was that it was not a fitted car cover, custom to my car, as advertised and therefore I should not have to pay for something it was not. The product was also flawed in that the lock rusted and was no longer usable PLUS the cable scratched my car because the cover was not fitted.

I would not trust this company and would purchase through the other company that is a plural, CarCoverS.com. The two are apparently often confused. I would not purchase from this company. This is my opinion.

I bought the 5L cover because the ad stated waterproof, fleece inside, custom fit and Wind Proof. Totally FALSE. I bought this for my triple black Porsche turbo in pristine condition without a mark on it. I shipped it to my condo in Florida for the winter. My girlfriend and I covered it perfectly with this cover before leaving, putting the elastic front and back ends tight under the car. Then we took the straps and clipped them around the front and the back so the cover was nice and tight. When I got back 2 weeks later, half the cover was on the ground, the car was filthy and the clip and strap failed. The wind was blowing the strap and the clip all over and hitting my car repeatedly. Each time the clip hit the car, it chipped my paint. Porsches loose a tremendous amount of money if they have to be painted so not only will I lose the money to fix the car, but thousands of dollars on a resale. The manager Isaac finally spoke to me after numerous calls and said that he would refund my money but would not be responsible for the damage to my car. I am now leaving this with my attorney. Do not buy this cover if you car will be outside. You will be as sorry as I am.

There were no side mirror pockets as expected, instructions clearly designating "front" and "back" were miniscule. Likewise clear securing instructions were non existent. I gave it away.
Am now in search of a cover that fits my car rather than an extra large one suitable for much larger car.

Easy transaction. Custom fit. Very well constructed. Fits like a glove. My neighbor ask me the first day where I purchased it from because she could see the quality and wanted to order one for herself. I recommend this product

Delivered in timely fashion, prices right and fits perfectly over my 68 Pony. I have passed on your company's information to a few people already who also ordered after seeing cover on my car.

Thanks again,
Tim

I have no idea about cars and bought this as a birthday present for the car enthusiast in my life. He loves it and says it's a perfect fit. Wonderful company to purchase from and arrived several days sooner than expected.

Easy and quick ordering; ordered because of lifetime warranty
Just opened, nice way to ship with vacuum seal; product has not been used yet so I can't see how it looks or really feels. Material seems thinner than my other cover which I've had over 15 years for a much larger vehicle in hot sunny Arizona. Would like to confirm satisfaction once I've actually had time to use and see how it holds up so not giving full 5 stars at this time until I know for certain.

I just ordered a cover from you.
Standard online experience.
I paid extra for two day shipping.
My order was shipped via ground.
Instead of arriving Christmas Eve, it arrived the Friday after!
(Note) I live one state away.

Quick and easy shopping
Extremely fast delivery
Have yet to test full quality. First impression material is thin and experienced difficulty placing the cover over antenna properly, leaving an addition hole in cover.

Impressively efficient, plus my wife called to verify you all were still open and she had the most respectful and genuine rep...Brandon? Nice. Thanks. Should get item in 5 business days...look forward to it.

Don't know enough (s) to make any judgements. So far, I like your pricing and your cover appears to be quality. Ask me these questions again in 3-6 months after trying your wares!

I guess I'm expecting a custom fit. While your product "works", stress points don't line up. (Think mirrors!) Of all the ones I've seen or used, this one works better than most.

Fast shipping. Good quality car cover w/ soft inside. Better price vs. other site's 5-layer products. Funny thing, CarCover.com is identical to CarCoverStore.com? Anyway, put it on my truck last night and although I didn't expect a glove-tight fit, the generic blob shape would probably fit any truck or tall sedan. It does what I need it to so I'm satisfied with my purchase. Thanks, CarCover.com!

So EZ! The drop-down guides make it near Impossible to not choose wisely! Looking forward to this cover!
We just opened the box yesterday for Father's Day. Will update this review if there are any issues but looks great!

Found good reviews so we are giving them a try. Will rate once installed and used for awhile but so far very pleased.
Received the cover. Appears to be well made. Fit my truck like a glove. Very impressed

Used your chat function and spoke to Isaac. He was very helpful in answering my questions. Your military discount "made" my decision for me over another car cover company. Many thanks.

I did not receive any shipping notice via email. As I began to question the status my car cover arrived. A tad more communication would be greatly appreciated.