CarCover

Purchased car cover less than 2!/2 years ago and it is in shreds (not enough left off it to make a cleaning rag). This is their "top of the line" cover and upon contacting company about warranty, representative made it sound like I was lucky to have it last that long. By way of comparison, the first cover I purchased for this auto lasted over 20 years (I only wish I could remember who manufactured it). Additionally, although their website boasts "always free shipping", I am being charged to replace their shoddy product.

Absolutely horrible customer service. I spent several days trying to resolve an issue with them and they just kept arguing that they were right and I was wrong. They called me to try to resolve the issue and they wouldn't even let me talk. They just kept interrupting me. I have owned a web based business for 25 years and would never treat customers this way. I simply asked for the company to collect a product that they sent in error and replace it with the right product. Instead of making things right, they blamed me for selecting the wrong size, when their website clearly states the size in the title and what they sent does not fit. I wouldn't have minded the error if they just would have helped me fix it, but they are unwilling. What I would say is that when you purchase from this company, make sure you have the right size or you're stuck with it.

Several photos were sent to carcover.com. They agreed a replacement was appropriate. They unfortunately referenced another website that determines shipping prices. carcover.com assigned the responsibility of the shipping cost to their provider (I suppose). $150 was paid under the assumption that a new cover would be mailed (no charge) when needed. carcover.com does NOT operate this way, but other companies do. Don't choose carcover.com.

I ordered a car cover from CarCover for my 2023 Dodge Challenger. I received it early in the year this year and put it away until I was ready to use it for Winter storage. I installed it a few days ago. It didn't fit the length and was over a foot from reaching the bottom of the car. I reached out to CarCover and they offered me a $20 refund for my trouble. They won't be ripping me off again!

Bought the gold level "waterproof" cover (with the lifetime warranty) a bit over a year ago. The cover started leaking after seven months. I called for a replacement under warranty and was told it would be $30 for shipping. I also found out that they limit warranty claims the three per person (why do you need to do that if you believe your product is any good?). These little details were not shown on the warranty summary page, but are apparently indicated about 2/3 of the way down a substantial list of terms and conditions. After a year, the original cover seems about as waterproof as a cotton t-shirt. As I don't have a garage space, I had to cave and pay the $30 for a replacement to use until I sell my car. Look elsewhere for real protection from the rain. I fail to see how they have positive reviews.The photos are from the seven month leak timeframe.

Cover fell apart after 18 months! They said they would replace under warranty but I had to pay $95 shipping. So their "lifetime warranty" is not really a warranty, they will just sell you the item back for a lower price. Customer service was responsive by email but when I complained about the exorbitant "shipping charge" the best they would do was $75.

This is the first of several covers for my 1964 Terry trailer that hasn't sagged on the roof causing rain puddles after the first rain. The fit is excellent. Communications with customer service has always been prompt and courteous in regards to my needs.

Bought the RV cover via the internet July 27,2020, received it in about a week. Placed it on right away, then took it off to show the RV on Sept. 26,2020 Had hole, the seam was coming apart, the lining shed all over the outside of the RV. This product is cheap and did not last two months. I called the 800 number and they told me to write an email with pictures, so I did. They put me off, then sent me an email stating I was to late. The customer service was no help. Very poor quality and deceptive warranty practice.

My rv cover that I received from carcover.com was damaged upon its arrival I contacted the company for there warranty that states if you receive a damaged product they go the extra cost to get you a new one. I emailed an emailed only thing I got was well give you 40% refund if you keep it. So after dealing with them for months to resolve it I pretty much told to kick sand an F off so beware with this sorry excuse of a company

Don't buy from them, I repeat don't do it. The "best" cover they had (10 year warranty) completely unusable in 8 months. POOR QUALITY. They offered to warranty for 70%. I said Ok credit my CC card for 70% (although should have been 90%) They refused and wanted $46. To send a new one. Do not want another of same quality as in another year they will probably want 50% if any.

BEWARE OF THIS SCAM! The covers are cheap and overpriced. I spent $100 on a cover that didn't last a month. The straps ripped off on the wind and became unusable. The material itself is worth $10 at most. I spoke to customer service and they said they'd send me a new one if I pay $30 for shipping. I promise you the cover isn't even worth that much. A complete scam. The cover I bought from Walmart is thicker and stronger for $50 bucks. A waste of money and their customer service response was short and dismissive-

Bought a RV cover and purchased the gold as it came with advertised lifetime warranty. Cover came apart and had to submit a claim. Customer is responsible for the shipping of replacement cover. 90$ later got my new cover. Cover came apart again. Submitted a new claim and was told the lifetime warranty only offers 1 replacement. Sure enough all this is in their fine print. Poorly made cover and bad customer service. Now I'm out 400$ and no cover. Seems like the extra $$ packages are just to siphon more money from the customer. Bad business stay away.

We bought a trailer cover, around $400. It did not even last a year; totally shredded. Warranty life-time. Found out you need to pay shipping of $95 each time. So every year after it falls apart you will need to pay another $95 to get another one. Also when you call them for the return, you only get an email address. You can't speak to a person. What a racket. Don't do it.

The cover does not fit as pictured on their website. It's short and comes off with just a little wind. Also, they don't make enough room for the satellite radio antenna which is almost coming through he cover. I reached out to customer service and they offered me a 20.00 discount. What good is that, I spent 160.00 on the cover, if it rips due to an incorrect fit it becomes worthless. Also, the straps are directly in the center of the wheels so they are worthless. Photo of wheel shows location of black strap. Photo of top shows satellite radio antenna.

As you can see from the attached picture, the cover began disintegrating and tearing at the seam. This began after just six months of use. I was expecting this product to last years under normal wear and tear.

After requesting a new one from CarCover.com - they told me I had to pay $95.00 for Shipping and Handling, which is nearly the amount I paid for the original cover which came with free shipping. They say don't through good money after bad money - don't waste your money on this product. I had to throw it away because it had completely fallen apart and was hanging on to my pop-up camper like a torn rag.

I bought the upgraded cover that is supposed to last. $439 and the cover was put on in September. When we checked on it the first week of November, this is what we found. When we removed the cover it was literally disintegrating in our hands. Their online positive reviews are crap because there is no place for buyers to leave a review. I was offer a replacement of the same cover for $95 shipping. Lifetime warranty replacement they said... For $95 every 3 months? They told me they make no claims on how long the covers will last.

I ordered 4 covers and after 1 year they deteriorated. The pictures people have previously posted are accurate. I was charged $30 each for replacement those only lasted 1 year. These are junk covers that do not last.

As with other reviews... inferior product coupled with a warranty that is really getting you to buy it again.

Reviews on company's site also seem suspect... was unable to leave a negative review there.

Order was received on time. However, cover didn't fit correctly. We sent it back waiting for a response. I emailed asking if there was a customer service number I could call to discuss our options and they responded with "not at this time".

Great product, really... incredibly soft, great exterior appearance (mine is black), antenna grommet included, light-moderate weight, folds/rolls up to fairly compact size, pretty fast shipping/delivery... hard to go wrong... def worth it if you the type who babies your car...
Recommend

Bought the top of the line cover for my Porsche Cayman. Immediately noticed the cover was shedding tons od tiny dust particles. So bad that even after covering right after washing the windshield needed to be cleaned to see through. Contacted customer support right away. (Their policy states 30 money back for any reason). The support person kept asking for photos which I supplied numerous times. After several emails back and forth they refused to respond. Had to dispute with credit card company. I made every attempt to resolve. They simple sell crap and do not stand behind it or their published policy. Look elsewhere. Deserves 0 Stars.

I purchased a cover for my classic. 2 months later noticed flaking, I thought it must be a normal process. Another month goes by and i start noticing extreme flaking and material thinning. I Submit warranty, they confirm its a defective item. Yet I need to pay 30 for shipping. I contact them 3 different reps refer me to Issac warranty manager. I leave message(his vm states would get back to cust within the hr, that's a lie. Finally got a hold of him today, his cust. Skills are as good as the the cover they sent me. Beware ppl. This company has no integrity

I ordered a gold shield 5L for my Toyota Supra. Should have been fleece lined. Called and sent pics. Of course their answer is it is. I am old enough and wise enough to know the difference. Would not recommend anyone buy from them!

Bought cover lasted three days. Cover tore in moderate wind 20 mph. Have credit card receipt, customer service will not remedy without order number. Inexplicably, I cannot find the email to verify order number although I have credit receipt, delivery address, and purchaser name. Stay away from these people, they are dishonest! Besides the cover was poorly made imported from China. You would be farther ahead shopping somewhere else or even a high quality cover from a hardware store would work much better.