CarCover

I've owed my Platinum Shield car cover with "Lifetime Warranty against premature breakdown" for 1 - year. I pinched with my fingers to adjust it as many people have probably done and it ripped very easily. I was quite surprised when it happened a second time since I've contacted them. I emailed them as directed. I was offered patches or to buy a new one at a discounted price.
Now I'm no genius but this but this seams like a scam to keep giving them money or end up with a car cover that will look like a Leopard 5 years.

I've read their own site reviews and laugh, their reviews sound self written almost like an advertisement page. I wouldn't trust, buy or recommend this company to anyone.
We spend a lot of time, love and money to protect our valuable investments. They should be more honorable.

Bought this cover in April it didn't last 5 months. Contacted warranty center and they charge 95.00$ To ship a new one. The cost of the cover was 359.00 that means I have to pay 24% of the original cost to get a warrantied cover that last less then 5 months. Very disappointed in the covers quality and the customer service with this company. I would not buy a cover from this company again.

I bought the five layer top of the line through them and it feels like paper does not fit on my 2016 Cayenne. Said it had microfiber on the inside for softness. That is a joke and a lie. This car cover is complete junk save yourself the money and go to another company. Try to get your money back is a joke.

Worst company ever. I ordered a truck cover and now it's over a month later and still no cover. They failed time and time again on delivery dates. Trying to get a refund was a impossible task. Had to dispute the charge with the credit card company.

Item does NOT fit the vehicle I selected. I had not yet opened the package until the other day when I went you put it on my truck, it's about 2x too small. There's no way the one I received would fit a bronco. I contacted customer service and was told they wouldn't do anything about it. The item i purchase is in perfect condition(unused). I spent $250 on a product that is different than described. There is NO WAY this is sized right for a bronco. Their response was laughable, telling me to just go sell it on ebay or something, rather than trying to help and come up with a solution. I guess paypal dispute is my path to a solution then.

I bought their premium 5 layer cover for my 2019 Camaro.

PROS. Fits great. Seems well made. Like the straps that hold it on, even on a windy day. Easy to put on and take off.

CONS... Very thin and light weight. I park in a crowded parking lot every day and bought what I thought was a thick cover to help protect my new car from dings. Second day I got a small door ding. It is also supposed to have a fleece lining. I worked at a fabric store for 3 years and the lining doesn't look like any fleece I have ever seen. It looks more like a felt material with a very short nap. It also seems to trap heat in my car. Will probably return.

I usually have an issue with a business that has all 5-star reviews, simply because 75% of our population is typically unhappy with life in general much less happy with anything they spend money on.
IE: You can't please all the people all the time. Even God makes mistakes. He gave women the ability to speak.
Anyhow, This company has unbelievably achieved the unachievable.
I purchased a Gold Sheild 5L cover in April of 2020 and had an issue with it. A couple of emails from me (a grumpy old man and member of the 75% club) resolved the issue. WOW! A no-hassle replacement is on it's way... hopefully, I guess I'll just wait and see if it arrives... and see if I can create a negative in which to knock this 5-star thing down a couple of stars.
Great job CarCover, people, whoever you are and where ever you are.
The above is an unbiased review written by me, the King of Cynics.
Note to self >>>> Keep an eye on this business, they can't be this good and have to be hiding something.

Ordered a cover for a 2020 Lincoln nautilus suv the product I received was a joke it fit like a tent hung all the way down to the ground! So much for precise fit returning, save your money do not buy from these liars

I wish I had read the reviews on this company before I placed an order with them. The car cover was cheap and a piece of crap. They said I had to send it back to Canada and only through USPS. I found out that it would have cost me almost the same amount to send to Canada as did that cover itself cost me. When they sent it to me, it was coming from Anaheim, California, ten miles down the road from me. This company needs to be run out of business.

Thought I was ordering from "Car Covers.com", but to my dismay I ordered from "Car Cover.com". Be very careful, there is a huge difference. The cover barley fits, the underside is cheaply made and you cannot directly contact "Car Cover", you have to email them. In one of the emails they confused my Jeep Rubicon for a motorcycle? Tired of dealing with them (may be their way of doing business) and tossing the cheap cover from CAR COVER.com", and I purchased one from "CAR COVERS.com". My loss, hope this helps with decisions for others... BUYER BEWARE!

Bought the 5L, which is its most expensive cover that is suppose to last a lifetime. Didnt even last up to three year. I would expect a lifetime warranty product to be good for at least 15 to 20 years but this product is just trash. Should have read BBB reviews before buying from them.

This place is filled with fake reviews that are either from review farms in China, or the reviews must be paid off. How can a company with so many complaints and a f rating on BBB have a 4 star on here.

Checking on Linkedin, the company seems to be from sellers based in China selling online to customers like me in US. Hope there are ways to bring companies like this to court or file a class action for continuous false advertisement.

Again the quality of the product is horrible for its high price. Might as well buy something for 10 bucks on Alibaba.

Purchase a car cover and canceled with in 30 minutes. Change of mind. Was sent email order was canceled and a refund issued. No way the cover shows up and left in my garage by Fedex. I was at home no contact made by driver. Been trying for 3 days trying to get approval to return cover. Poor service no answer to phone calls

The 3 Gold Shield covers they sent me all deteriorated under the cover(felt side). They represented and advertised themselves as having a lifetime warranty. Do not believe it. The cover is Chinese made and does not hold up. They will not send me any more inferior covers because the lifetime warranty is not real.

My car cover, with a lifetime warranty, is ripping in 2 places at the seams. I filled out the online form from CarCovers.com... and after nearly 3 weeks... NO RESPONSE!

Will never buy from them again after buying 6 of them over the past few years. I understand COVID slows things down, but customer service has been great from other companies I purchase goods from

I have used other covers before, this is by far the best one. I have this one on my 1988 Monte Carlo Super Sport. The cover looks great and is very well made. The side mirror slots fit perfectly. I recommend this cover for anyone who needs a well made cover for a reasonable price.

He couldn't be happier. We did a lot of research and this product's ratings were great! The fit and ease of putting the Car cover on are great. The price is very reasonable. You could spend more and not get a better product.

I did not have good experience with carcover.com. First of all, I ordered Gold Shield 5L - Car Cover for Mercedes-Benz C300 2010 Sedan 4-Door on 7/4, it was shipped on 7/5 and I received on 7/15, that was 10 days, it was not what they said 3-5 business days at all. Secondly, my order should include free cable lock, but I did not get it at all. I had to call them to ask for it. I don't know if I want to return the item because I am not happy with this experience. I don't like people doing business being dishonest.

I ordered a cover on line with shipping in 3 to 5 days. So far it has been 10 days and no cover. I called the customer service line and I have been listening to "take me out the ball game"for 20 minutes so far and still counting... So far I am very dissatisfied.

Ordered a cover for my 5th wheel in July 19th. The cover didn't fit way too big. On July 27 I asked for a refund. This process, thru multiple weeks and emails, everything from sending me a smaller cover, which later they said wouldn't fit. On Sept 3 they notified me that they were going to give me a full refund since the next size down cover wouldn't fit. It took until October 4th to get the refund. They wanted to charge me for return shipping($50), when I told the supervisor there was nothing in their return policy about shipping he told me that's why I had to pay. He finally agreed to pay for shipping but stated, "Customers need to remember they're NOT always right." The "Hassle Free Returns was anything but! It's done my email and not answered in a timely manner, they needed my tracking number to see if they received the package...? Don't they keep record of returns?
As far as the cover, it didn't have as many tie straps as my previous cover which made it fit even more loosely.

I order this cover Jan. 16th. It is now Jan 30th. Still no cover. I called because their web-site email indicated it was delivered, felt like a scam. I called and they said it didn't ever go out. They would rush it to me. However, it shows it still didn't ship. I've messaged them but no reply. I am tempted to file a BBB claim but will allow them to make it right. But I'm not overly comfy due to poor performance so far. Next action is to have them return my money. Stay tuned because it just might be a scam company!

This is a follow up review on a customer service review, which I posted earlier. I initially was very unhappy with the way my complaint was being handled. My complaint was never about the product itself, but only about the fit and the customer service which I first experienced. However after a bit of a lengthy delay, I now can say I am a satisfied customer. Not only did they replace the cover with one that now fits perfectly, they also upgraded, I assume because of the initial delay. The only reason for the 4-star rating was because of my initial problems with the customer service, but I can certainly give a 5-star rating on the product and the final results with the customer service.

My thanks to Isaac at Car Cover for the help in getting the replacement cover.

Original order arrived and fit was baggy. I contacted Customer Service and after a request and a couple of pictures they sent a replacement, It fit perfectly. I would recommend to my friends. All in all a smooth transaction.

Do not buy from this company! I just got a new custom paint job done on my truck. They are doing construction work in the lot next to my home and kicking up a ton of dirt. The company gave me money to buy a new cover so i thought i would buy a nice one! Well it doesn't come close to fitting and I don't even have my camper shell on. I got a hold of them same day while it is clean and new. Their website states no hassle return 30 days! Well guess what, a total lie and no return and won't even talk to me over the phone. Fortunately i bought with paypal so i turned it over to them. Carcover wants me to go through warranty and i said it's not ripped or broken, it's new just give me a rma and take it back... I would have exchanged it but not now. Also their reviews are bogus and lies. They have me giving them 5 stars and I didn't even post a review. They have tone of reviews for the same day haha... What a joke

Bought a cover for my truck, this cover was supposed to be for outside and fit this truck, I still don't know what they sent me, but it wasn't for my truck, it appeared to me to be a cheap universal cover and didn't keep a lick of water out, my inside my bed had puddles of water laying in it. I contacted there customer service about this problem (what a joke)and sent pictures and explained all these issues.They did nothing but blow smoke, There website states that they will cover return shipping if they make a mistake, that's a lie. I paid to send it back,I just want everyone to know this before they decide to deal with these crooks!