Carnival Cruise Lines

We chose the carnival celebration because of its roller coaster and it was broken the whole week. The kids were so disappointed. Guest services couldn't even care in the least. Also my daughter won a voucher in a raffle for the spa and the spa manager said she could only use it for a few certain things. It was $75 so we didn't use it. Also there were people smoking on the balcony's and we couldn't sit out much. We paid a lot for our 1 week a year trip and felt very let down. We will be going back to Norwegian

Oh my God I hate the smell of that ship.level 1 smell like a fart and urine the whole time. Couldn't wait to get off that ship.how could it be right to have Ppl sleeping in that smelly place. Music when good.buffet was ok.but God damn.that speciality restaurant so disgusting.very unhappy customer.

We went a whole week without our luggage. It was left at Carnival's terminal in new orleans we left on january 8-13! We received our luggage 7 days after we came home. I have not received a phone call or anything from carnival cruise. I have sent several emails this last email I sent today. I told them I was irate! All I get in return is carnival cruz received your email! Can you imagine being on a cruise for a week with nothing! All they gave me was 50 bucks a day to buy stuff in the gift store to wear. They don't sell under clothes, They don't sell shoes to do Excursions, They don't sell all this stuff I needed to do off the boat it was $65 alone For toiletries! Post in a picture of my luggage. That came back a week after we were back from our cruise. It is soaked and wet everything was frozen on the inside due to the weather!

Currently struggling with carnival and will never book with them again. They lost our payment, after 5 phone calls we have to cancel the payment with our bank and resubmit a payment. It was their issue yet I'm the one doing the work on getting it sorted out. Beyond ridiculous that they offer no compensation for me having to spend hours on the phone dealing with their problems. DO NOT BOOK with them. Lots of other options out there.

Same food every night which tasted terrible. We had a storm and they never warned us. Deck flooded people were in pool and ship tilted and all water came out. My mother almost got hit by rolling table and they didn't care. Water park was slippery kids sliding all over my daughter fell and hurt herself, They had the guts to charge her for medical for $325. They over priced, credit cards frauds. My advise go somewhere else!

The ship very nice and clean, the food is ok, I love BBQ, Guy burger, Big Chicken. The staffs are unfriendly, special the lady who at Cloud Spa 9 at deck #6 her name is Anita, she so rude and so mean.

Hello
I am writing to ask for consideration do to emergency surgery. I have been diagnosed with collapsing hips.
I received the news Jan 11th 2024. The doctor says there is no way possible to travel after surgery. This has
Come by surprise leaving me unable to walk without a walker. We plan on still taking a cruise as soon as I can travel. We were penalized $600 for cancelling. We are platinum guest and have been cruising with carnival for years. We do not want money back, but if possible let us use the money toward our next cruise. We feel the penalty is unfair in our circumstance as there will be no loss to your company because we are still coming just at a different time.

Jeff and Karen Grunder Platinum members
Booking number Z4L1D1 Pin # 1122 Freedom boat

My bank limits me to 3000.00 a day and normally at any other casino in the states after midnight the bank card will reset itself but not tonight. I tried to pull another 1000.00 dollars twice but the request was declined. No big deal I never got that money, well guest services locked my card saying I owe them that money when I never received that 2000.00 again it was declined.
I don't understand why the lady doesn't get it, I will go back down there this afternoon after all the charges post on my account from the bank.
One of the head guys from the casino was at guest services laughing at me trying to explain my situation to the lady.
That's enough to make anyone angry, it's definitely not customer service and I guess being a platinum customer means very little especially dropping 10-20k at the casino twice a year on Carnival

We went on the Conquest. Everywhere you walk, you smell marijuana. They have a no drugs allowed policy, however it is clearly not enforced. You cannot enjoy anywhere outside your state room without smelling it.
Also, the amount of ratchet people on this ship is disgusting.

Amazing except that the comedians with 30 yrs experience happen to repeat their jokes half of the time. How boring. Ship ran out of fun stuff to do at night that force ppl to go to the casinos that destroy people with their machines. I lost a lot of money to their dishonest machine dealing. Very unhappy! Never come back! James Love the director to blame for this!

I just called carnival cruise to inform them that I had gotten hurt at work as lost my income, and I can not take the cruise we had so hoped for to go on.
To make it even worse, carnival charged me
An additional 250.00 to cancel our sailing.
I explained to the young lady that I'm not working and that extra 250.00 fee would even hurt us more, she suggested I write a review, this just is NOT FAIR.

Just read the other horrible reviews. Way too much mention. To just simplify thing bad customer service.Rooms have mould and smells and all the up charges look to spend around double of what you originally set forth. That's if they don't link your credit card to your kid sail and sign card or its gonna be a lot more. This was done with out my permission so the kids had a fantastic time for the first day charging around 500.When they asked how do pay.They were told everywhere they went all you gotta is sign

I would give a zero star rating if I could. Customer service was absolutely horrible and the food is not good. Children running around everywhere and throwing things at guests, but I got fined for hitting a vape on an outside deck with no other guests around me. They water down your alcohol and it is extremely overpriced. If you actually want to have a good time on the boat, wake up because you're dreaming. Take virgin cruises or a different cruise line because this one is not worth the money at ALL.

This company is an absolute joke, sat on hold for 3 hours, got bounced between multiple people and the last person named Regina was extremely rude and unwilling to come up with a resolution. Our cruise was booked prior to a change in their policies and we were not updated to their changes. I will never do business with Carnival again.

We had a cruise booked on 09/4/23 then i had an accident and broke my heel and had to have surgery on 8/25/23 and would be off my feet for 3 weeks of bed rest with having to keep the foot elevated. All paperwork was submitted to carnival and insurance company AON. Both parties denied a refund or credit toward another cruise. 1st and last time i book carnival $1800.00 lesson learned.

This was my first cruise. The cruise overall was fun and people were nice. I am, however, very disappointed in customer service and guest relations not assisting me in a matter I felt could've been resolved quickly. Do not buy drink packages online because upgrading and issues are difficult to handle once onboard. After 4 visits to customer service on Day 1, my friend not being able to get her drink package, and being told 3 different things, we didn't get the drink package until Day 2. After they charged my card twice and I requested a refund because of the headache, they were not willing to refund me or give me on board credit. Even thought I agreed to purchasing a package because my cabin mate did, I also don't understand why I have to when I don't drink much. It's not fair. I will not be sailing Sunshine again. Your customer should come first.

We went on the victory march 31- April 3. The ship was dirty! The food was terrible, the staff never asked if we need anything at the pool. My husband had to get our drinks every time... we went to play golf and there were dirty glasses that looked like they had been there for days. At captains night the table beside us were under dressed and were loud( using bad words). Th staff was also rude. We go on a lot of trips but by far this one was the worst. I hope that carnival would try to make us happy,

Please do not go here if you want to be completely bored out of your mind. The rooms are like a janitor closet and all the drinks are just alcohol.
The food was pretty good, but there's nothing for children. All you can pretty much do is shop and I could not wait until I got off.

Me and my husband had paid in full for 3 day cruise to Bahamas,This his 1st time my 5th time.I always got to the Port by 2:45.This time we get there same time frame others out says the doors locked and they were very upset.I was told as always I can do our boarding once we get on.What changed/did I miss something with a new time frame.it was my cuzin Birthday and we was going to Celebrate.Than they tell me No Refund like that's not a good look with this overall.This is not right and we should not be punish for the non Communication,I've been going threw the same travel agent the whole time as-well.I am very disappointed

Just got off the carnival radiance cruise and the food was the worst I ever had.
I tried all the food spots on the cruise and they were all bad except the pizza and the chicken place that was about it. Other then the food being bad it was a good cruise for our anniversary weekend..

I went in my First Cruise on the Carnival Sunrise on August 17 to the 21 st. I was truly disappointed. It was supposed to be just friendly. The children were loud and disrespectful. They were up all times of the night. I could not get in the pool because it was always over ran by children. Everytime you attempted to do something interesting children were in the way. Everything was a little pricey. There was no one to direct me and my friends as we got lost. A few of the workers had really terrible attitudes and were extremely rude. Some of the food selections closed a bit early. The check in process to get onto the boat was unexpected and horrible. I wish it could have had a better experience

We love carnival cruise but after canceling trip was shocked to learn that we lost half of our money.My wife had a heart attack, cardiologist said it would be russian roulette to go on trip knowing what could happen if something goes wrong such as hundreds of thousands of dollars in medical bills and no one will insure her knowing that she at risk. I think we should be credited in full or credit off next cruise for the difference as this was our third cruise and I think it is an understandable reason to cancel thank you. Its not like we planned it! We happen to love Carnival Cruise lines, and hope you help us to make it something we will book again. Thanks for any help. R. K.

Me and my wife arrived at the Long Beach port on 9-16-16 only to be turned away due to not having sufficient travel documentation. I was told by my bosses at work that I didn't need any documentation since they cruise at least 2 times a year, I took their advice. What really hurts was that this was suppose to be a birthday surprise for my wife. I'm not looking for a refund, maybe if I can rescheduled. Thank you for your time, and hopefully you can help me out. My booking # 3JQ3Q4