Carnival Cruise Lines

Did not get one night of sleep! Two cabins across from us had low class thug "LSU and Alabama football players" (per them, haha LIES). Loud and obnoxious ALL hours of the night, especially around 2AM when the club closed. And don't forget all of the little thots coming in and out of the room all night long. All of them were using profanity and even racial slurs. We called front desk MULTIPLE times and they did put a person at the end of our hall. That was a waste of time because the thugs would just talk back and do as they please in the hall way. The first night we called guest services at 3am, someone came down, knocked on the thugs door and told them we were the ones that complained. Very upset about this because I literally felt threatened every time I walked out of my room, not knowing what the thugs would do in retaliation.
Carnival cruise is definitely the least expensive cruise line but just remember,
YOU GET WHAT YOU PAY FOR!
We will never waste our money on a carnival cruise again!

The amount of open use of Marijuana and selling of the same on the ship (Carnival Conquest) is ridiculous...I been on that Ship twice within a 4 week time period...very disappointing...spend the extra money and cruise on a different brand...I cruised 8 times this calender year on carnival and appalled by the neglectful behavior in the safety of the other passengers and crew.

When you think of taking a cruise you genuinely think you want to get on a fun boat with a good company. Well carnival is not that company. The customer service on a carnival cruise is a joke. I have cruised on Virgin, Norwegian, Royal Caribbean, and now I'm currently on a carnival cruise 1 hour from leaving the doc and writing a one star review. The other three cruise line I mentioned are great. Spend your money with them. Don't waist your money on a carnival cruise. I will continue to cruise often. I will never cruise Carnival again.

My husband and I booked a cruise on the Celebration after being cancelled by Carnival on a ship that was not ready yet (Inagural Sailing) #J9F0R0. I was diagnosed with cancer 10/2/23. I will begin radiation and chemotherapy 10/23. Obviously it is past the August cancellation date to get a full refund but was wondering if anything could be done to get more of a refund than 50%. We have waited so long to go on this cruise just to be penalized greatly for being sick. We are on Social Security and every bit of monies are very important to us. Thank you for listening.

My sister and I cancelled our cruise for the magic for June 2022.ok we made a deposit of$100.00. From my friend visa card on apr. 24,2021 her name is Sabrina.B.my sister ai knew we were not going to get our deposit back. From that card.we pd a total of 500.00. Minus the deposit.my sister was refunded her $400. They refunded my $100.00 to Sabrina B card. Which was supposed to be refunded to my card. Which I pf.$100.00.and my name is Sabrina also. When I spoke to Eric on phone he pretty much told me I was out of luck.and it seemed as if my $100.00 was on sabrina. B card. And he couldn't reverse it.so I never got a apology or any remorse about the mistake.so the phone call went silent! So I am out of $100.00. Like that's not a lot of money. Totally disappointed.

Booked a 6 day cruise to Cabo. Recieved an email just days before leaving everything looked good to go. Once we arrived at the terminal they informed us that the two days in Cabo have been canceled and replaced with San Diego and Catalina Island. Complained to customer service at terminal and was informed you had to complain on the boat because they work for the terminal and not carnival. After getting boarded long line at customer service to basically hear that there was nothing they could do. I'm sure they saved a ton of fuel expense not going to Cabo and to replace those days with what they did was crap. I could of booked that cruise for a third of the cost. No one wants to return calls or emails. Just a waste of vacation days and money. Don't do it

We sailed out of Baltimore. My daughter and I paid $106 to play bingo. It was a 'win a cruise' bingo. When we played, the first two games were for money. We won the cruise.
Here is the problem: It is for a 5 day cruise, inside cabin, two people, must be booked within 30 days and used within 6 months.
Baltimore doesn't have 5 day cruises. I called carnival and was told I could fly to Miami or dirve 10 hours to Charleston. Insane.
Worst joke ever.

The cruise was overpriced considering we waited since 2020 to go on this cruise. We had 6 days at sea with 2 ports. Limon was a short stay.carnival needs to do a better job at the Panama Canal. They had a speaker who spoke limited English and expect a ship full of English speaking passenger to understand. Dining was a disaster you have to wait 1 to 1 1/2 hour to get into the dining room

Carnival, Royal Caribbean had made 100s of calls on my husband's cell number, he's had same # at least 14 yrs., Maybe longer but maybe 3 or 4 different carriers. The fact remains we filled out everything they asked, because millions respond to being constantly harrassed by robo calls, now lawsuit folks claim there were folks fraudulent? Idiots we are frauds! They made calls and you can't get pasted through without claim number? In other words, I placed my friend's numbers, mine and only one of my 30 something numbers were given claim numbers, my husband's and Janice Debnam. How dare they back out of due process, please help us retrieve what is due to William Hollins and Janice Debnam. I'll gladly provide you with claim numbers.

Cruised on Oct 7-10. I enjoyed it. Slow bar service but wgat can you expect. The food could have been better but the cabin was comfortable and the staff were polite. Gambled in the casino and got free drinks, which is always a plus! Will be cruisinh again in March for my 40th!

Carnival cruise line is terrible. The other reviews on this site and many others definitely say it all. We booked a 5 day cruise in which their website glitched while purchasing our add-on items, such as drink packages. We received confirmation, but days later noticed on our card statement that carnival did not run the charges. Of course, in just those few days they had raised all the prices. When trying to sort everything out with several calls, we were told without a history of credit card purchase we would have to pay several hundred dollars more. That is the point, your site glitched and showed these packages as being purchased but you did not run my card. How would I know before checking my statement that it did not go through when you sent me a confirmation? This was an issue their site conveniently had with many travelers apparently. I find this a very unsavory way to treat your customers.

CARNIVAL CRUISE from Miami. Booked cruise to meet with other family, planned a yr in advance. Bought the trip insurance, in case of unexpected events. Within a month of trip, the unexpected came up. Who knows "unexpected" comes up 3-6 months before? The insurance company pretty much outlined "dead, dying, or deployed military." Neither of my issues, so declined my request. Carnival simply says we're taking your $$$, shut up. I asked for future credit and was summarily dismissed. I wasn't reimbursed for 50% of trip for 2, pre paid gratuities, nor internet paid. Stay away from these theives!
I decline to provide proof of purchase with my private info on it

I forgot my brand new clothes in my cabin, called the Mardigraw cruise line lost and found the same day! It took them weeks to notify me that they could not find my clothes. I did not call a week after, I called the same day that I unboarded the ship. Carnival Cruise, are you aware people are losing their belonging on your cruise ship? I paid a lot of money for myself and my family for this cruise, and still lost my clothes. If you forget any of your thing onboard, know that it's gone! I will not use Carnival Cruise or ever recommend them.

9/2/2023 My family took this cruise and caught Covid. One of the workers said the ship was Covid Hot! 42 plus positive cases on the group just before us. CARNIVAL Does not alert people! They let you walk onto Covid Quicksand and care nothing about elderly or people with weak immune systems. Carnival A.k.a CarnaCovid!
Will not refund you if you try to cancel due to covid! Run Away do not get on Carnival Ships!

This is my third cruise on Carnival. The first two time I booked on line with no issues. This time I used the Carnival travel agent. The first one ended up ghosting me when I needed help to postpone the trip. The second one failed to update my guest name in a timely fashion or respond to my e-mails asking for options. Long story short - there is no
Customer Service. If you need to postpone it's $250 per person even if you upgrade to a more expensive cruise. Need to change the guest traveling with you - so you can avoid the $500 fee for changing the cruise - then it's $99.00. All after waiting on hold for almost an hour. Carnival isn't the only cruise game in town and although I'm being forced to go on this one in October because of the prohibitive fees, it will be my last Carnival cruise.

I call to cancel my cruise for today due to my husband passed away. The representative told me I am going to charge a $200 penalty fee and for me to get the 200 credit back to me I must go on *******@carnival.com, I don't see the logic of this why didn't she reach out to her manager to try to help me. I didn't have the strength or the frame of mind at the time I called in to cancel. My husband and I cruise twice sometimes 3times per year. I also booked for December cruise. I will appreciate if someone reached out to me or credit my account.
Thank so much!

We recently booked our first cruise trip. We used this website to do everything for the cruise. It was very easy to navigate and organize everything needed for our trip. They even offer ways to speed up checking your bags and that type of stuff when you are boarding the cruise ship.

Everything you need for the trip can be found on this site and it has been a great site to use.

If you want to book a cruise use www.carnival.com, you will not be disappointed.

I have been on hold for over 10 hours in total. Every time I get to someone they either suspiciously get disconnected or transfer me to someone else. I have been on 6 previous cruises with Carnival but will never cruise with them again.

Big inconvenience from the smell of mildew and a wet floor the whole trip. A blower fan blowing in my room the whole time. I didn't enjoy my room because of the defects of it. I also got sick from the smell when I was in the room. I didn't get a good sleep from the smell of the room. This is a matter that guess services knew about and I wish I could have got place in another room. When I emailed them my complaint, A guest care specialist offered me a $50 on board credit for my next cruise. They have it where you can't call anyone on the phone. I ask to speck to a supervisor several times and they wouldn't.

Carnival Spirit to Alaska (Aug 2023). Full capacity with Covid. Everyone we knew walked off ship stricken with Covid; yet, no disclosure nor acknowledgment by ship that there was an outbreak. Meanwhile, meal service was awful (wrong orders, food preparation bad, waiter preoccupied flirting with staff), only 2 of 7 nights with stage show (kept rotating comedy club comedians), and did I note that COVID was running wild.

Mever again will i use carnival cruise lines. We smelled sewage the entire cruise. Lines for buffet were ridiculous. Restautants wer only open sometimes for 2 and 1/2 hours. People kept us awake all hours of day and night with screaming and yelling and playing loud music right outside our cabin. Worst part is carnival finally contacted me after about 27 days and basically did nothing. I will never use carnival again.

I had to cancel a cruise from a better cruise line that have the biggest ships in the Business. They were kind enough to refund me my $1,900 because of work scheduling issues.
I booked a cruise with Carnival and I had to cancel a cruise because of work again, Carnival refused to refund my $300 deposit.
Make your own judgment. All I know is they have lost my business forever.

Greetings, due to my wife's failing health I am requesting a full refund of $1200, booking # G6PL17.