Carnival Cruise Lines

We had a household emergency the night before our cruise. We called that night to talk to a carnival representative 10 minutes before they closed and she said no problem we could transfer your cruise for $75. The only downside was that we had to decide our next vacation in 10 minutes without having looked at it, and being flustered that our kitchen was flooded, cabinets were crumbling, and water was smelling bad and mold was growing. We could not leave our house and my parents this way and couldn't make a decision on our next cruise in 10 minutes. She told us we could also do it the next morning, the day of our cruise if we wanted to, as long as we did it before departure. Then we called the next morning and that carnival representative told us we could not transfer for $75 and we would lose our entire $1700 cruise money and get nothing for it. We have been cruising with Carnival for 17 years, are platinum cruisers, and I have up until this point been a carnival stockholder, if they continue to hold this line that they are giving us nothing and taking our $1700 for a cruise we will not receive, of course I will sell my stock and never cruise on carnival again. We will have to find a new cruise line to give our loyalty to. All I can say is buyer beware. It appears the carnival ship is sinking fast and they are not valuing customer service anymore and not making things right when their employee makes a mistake. I advise you to choose another cruise line.

The cruise was paid for and then we got a phone call for a family emergency called to change the dates on the cruise they basically told us we don't care about your family emergency you're changing the crews and we're going to penalize you for it They took 30% of the money we paid for the cruise will not give it back We just wanted to change the dates so we could go on a cruise They were very inconsiderate and rude we have cruised in the past with no problems but they made this experience So bad that we may never cruise again I can only imagine if something happened on the cruise how anybody would get treated if this is the way they treat you before the cruise

June 20th-25 we went on the Carnival Ecstasy we were In cabin E68 and it had a very strong smell, me and my husband moved the table and chair that backed up to the bathroom and it had mold all over the carpet. I went to quest service and asked to be moved that we would pay extra, they told me the ship was sold out. They sent someone In twice to clean the carpet. It didnt help. Finally on the 3rd night of our 5 night cruise one of the quest service ladys ask me about the smell, I had her walk in my room and she knew exactly what the smell was "mold". She offered to clean carpet again. Still didnt help. Last night of our cruise they sent a bottle of wine. This didnt fix our problem... to help us get through the smell I poured peppermint oil on the carpet and put the oil on a mask and hung it on the air condition vent... our booking number X41CT5

I asked him a simple question about my account told me i had to call a 1800# and he had a very VERY NASTY ATTUTIDE asked for manager he said no manger but how we on a ship they stay open 24/7 then he sent security to my room i explained situation and he said i was wrong for taking a picture so here he goes! CURT God bless Curt! &his unhappiness

We had substandard room conditions. Our shower did not drain we were two days without any AC we were on the second floor that we were told was not renovated. We were promised a five day cruise with a three day port visit and ended up circling in the water for three days. I demand a voucher, a credit, or I will seek a lawyer to dispute restitution for the Horrible experience we indured on top of everything I have never been on a cruise that smelled like marijuana throughout the ship without the staff acknowledging it, I am a palled at the way we were treated and I demand restitution. I will never travel on the carnival. If this is not settled, I will go through social media to make my experience known. I demand to be compensated for failure of Carnival
To meet the standard of the cruise line industry. Worst experience of my life. I feel I was totally cheated and had to endure 5 days of illegal drugs being smelled thru out the ship while circling at sea. I
Also found the rind of an eaten watermelon on my salad as the food looked as if it was recycled. Caridad Santana 9/24/2022

Just came off carnival sunrise went in with a negative Covid test came out with a POSTIVE test short staff AC didn't work properly got a perfume stolen out of my room went to file a report they answered me what would you like us to do they took extra cash out of my card said they gave me a refund and it will take 5 or more days food quality was very poor on a postive note shows were good half moon cay was beautiful and all my cruise cousins made my vacation wonderful cruise cousins meaning other quest I will not be doing the sunrise again but will still use carnival my last experience on sensation was Fabolous this one not so much

THIS CRUISE SHIP REFUSES TO GIVES DEPOSITS BACK WHEN THERE ARE CANCELLATIONS, THIS IS OUTRAGEOUS I HAVE NEVER HEARD OF THIS NOR WAS IT DISCLOSED TO ME IN MY INITAL BOOKING THIS WILL GET REVIEWED BY MY COMPANIES ATTORNY"S GREEDY GREEDY FOR POOR PEOPLE WHO CANT AFFORD THE EXPERIENCE!

I will start with the ship interior design; as you can see from the attached pictures right outside of our cabin on all the walls, there are tons of inappropriate pictures and there's a huge nude statue in the middle of the ship. We have a 7 years old daughter who I have to explain that to her.
That ship should not be a family friendly instead you can state during booking that it is adult only ship.

Second, the customer service at the bar is not friendly and not as expected. My wife went to the bar to get us 2 drinks; when she asked for 2 strwas, the bartender gave her only one, responding to my wife that one the drinks dosen't come with a straw. Such a great service when the bartender tells you how to get your drink.

Third, the ship condition is in desperate need of repairs and maintenance. There's rust everywhere not only in the exterior but also inside the interior, even inside our state room (see pictures).

Also, during the cleaning of our room, the cleaning staff left a dirty glove on our vanity. That was disgusting.

Last and most important, we missed the last port of call. We paid to go to 3 ports. Missing the last port ruined our plans. Carnival only returned $18 for Missing a port.

Let me preface this by saying only 4 of our 8 members were able to actually board the boat. The main caretaker of 3 was labeled completely unable to board due to a mishap in official documentation (the document was in German instead of English). Due to this mishap, the legitimacy of every other completely official document was swept under the rug. Every authority at the boarding location completely denied any of her documents due to an absurdly-made judgment on their part. Due to this, the caretaker and the three children she was looking after were unable to board the boat. This is only the start of it. Everyone one the boat was charged double for their add-ons. Any costly drink package, off-shore excursion activity, and more were charged for once off the ship, and once on the ship. After it was found out, the ship was yet to refund the extra charge. Instead, they completely turned off any package, making the purchasers unable to use them. Yeah. We got charged twice and then we were unable to use what we just payed for. Don't go here. It was a complete stress on everyone involved.

We booked a 5 day cruise to Mexico, on Ecstasy out of Mobile Alabama, and was so excited about leaving to the 4th of July. I've gone on 6 different cruises with Carnival and have always been satisfied until now. They have really gone down since the COVID pandemic. The price of the cruise was discounted tremendously, I guess to get people back on the ships. The food was awful in the dinning room and the portions were very skimpy. You can tell they were trying to cut costs. I was supposed to have free drinks in the casino along with my guest as long as we played. My drinks were free but my husband was being charged for his, and the Casino director acted as if there was nothing she could do, even though that is what Carnival advertised on my VIFP account. I paid over $110 for pictures and was supposed to receive a free ShutterFly bag and photo book, but of course I did not receive either one. On the last day at sea my husband and I went to the liquor shop to by gifts for family. They advertised discounts on different selections, so my husband asked the attendant which bottles were discounted and the attendant responded, you received your discount when you booked the cruise. He was very rude and disrespectful. Before my husband could react we just left without causing a scene. I understand that the cruise industry was hit hard by the pandemic, but I don't see how they will recover with service like this. We will not be using Carnival again. The best part was meeting the other passengers. Almost all the people we talked to shared in our opinion.

I'm writing to let you know I was not happy on my last cruise on the Mardi Gra ship,my booking was V46QF3,my room was not clean daily and I had sewer problems in which I did report it to customer service,the room service was bad decayed the housekeeper only came every other day sometimes every 3 days to clean in which she gave clean,I just book another cruise (booking number is K5C5R2)to day on the Sunshine to the Bahamas so I hope this one is better than the other one.If possible give me and feedback on my review from my last cruise,thank you.

I have cruised with Carnival like 10 time. But ever since Covid hit everything went Downhill. The smell is nasty, the food is not at all what it used to be. You tell them that you have a problem with your room, they dont do anything but tell you (oh someone will be there) when no one showed.We booked a trip to Alaska and told them we needed handicap accessible. But they couldn't accommodate us, someone already had the room. They switched ships on us that's why we couldn't get the room. WE WILL NEVER BOOK AGAIN WITH THEM. Marijuana Cruise Line!

Customers service is HORRIBLE when we asked them to pull the call as they say the call is being recorded well pull the call they will tell you they cant pull the call.

Costumes service tell you one thing and it's lie when you ask them to review the call they wont.
Please save your time and money and go with another CRUISE LINE..

Please help Carnival Cruise. It was my husband and I first time cruising. We got there for our time we set to cruise. And the lady at the counter told us we couldn't board without our birth certificate's. She gave us a paper where to get them. We called for another Lyft to bring us. When we got there they asked for our license's to get our birth certificates and there was no driving licenses. The lady at the carnival cruise kept them both. That was a set back for us cause they would not let get a birth certificates without license's. That day couldn't get any worst. We got back to the ship and it was there, but couldn't get on the man said it was too late. We explained to him the lady kept our drivers license's. We still couldn't get on, so he gave us a card to call carnival. When calling them to explain what happened they said we could not be refunded at all. We paid a lot of money to take that trip and that day for transportation. It was for our 20th wedding anniversary. I'm also in a wheelchair and can't speak clear. We don't want any money back all we want is another booking for the money we paid please. We really need help. My husband talked to customer service and they said leave a comment. Someone please help us. We was on Carnival Cruise Valor in New Orleans.

I had a very bad experience with booking and they took my money and never refunded it. I would never book through carnival or advise anyone to book with them.

We would like to give great reviews to our cabin steward Jun for his attentiveness our casino bar staff Aurblius and Amelia for their professionalism and friendly greetings always and lastly to Pati in casino guest services for her positive attitude and demeanor.

LONG STORY STORY. WE WENT ON CARNIVAL HORIZON 4/30/22 FOR A 8 DAYS CRUISE TO CELEBRATE OUR 34TH WEDDING ANNIVERSARY BUT IT WAS NOTHING BUT DISAPPOINTMENT. TOO MANY TO MENTIONED. I REACHED OUT TO CUSTOMER SERVICE AND SUBMIT MY ISSUE AND ALL I GET FROM THE REP CHRISTIAN PLASENCIA EXPLANATION IS LIKE "I DON'T CARE ABOUT YOUR BAD EXPERIENCE". WE WENT ON SEVERAL CARNIVAL CRUISE SHIP BEFORE BUT THIS IS OUR FIRST BAD EXPERIENCE. WE LOVE CARNIVAL BUT WITH THIS CUSTOMER SERVICE WE WILL CHOOSE FROM ANOTHER CRUISE LINE WE CRUISE WITH BEFORE TO CELEBRATE OUR 35TH WEDDING ANNIVERSARY.

Needed cancelation because my sister is terminal ill. At this time I am very upset at Carnival and the customer service. I was talking to a person at the resolution department and they hang up. The second time they din't even talked to me. The customer service told me that if I cancel the cruise I would have to pay $1,924. When I bought my cruise tickets on 2-9-2022 I got it with the insurance but they told now that I was latte to pay for it. So they cancel that ticket and made another one on 2-11-2022. But now I know that on the second time they did not put my insurance
On the ticket. I am asking to get my money back or transfer my to ticket to another cruise at a later day. This is my cruise: My Name is Nelson Rosado. Carnival Magic. Booking # T42GW6. My sister is at (Auxilio Mutuo Hospital) in Puerto Rico.

Do not get on here out of all of them do not go to carnival they have literally the dumbest customer service and they don't even know what they are doing which means whatever mistakes they do YOU ARE the one who has to pay for there consequences!

First time cruisers. Total waste of our money. Do an all inclusive instead that way it's actually all inclusive. We bought the cheers package (barely under $1k) and it limits you to 15 drinks per person which you are forced to buy two if you have two ppl in your room. We are not big drinkers and ran out of included drinks by 7pm meaning we couldn't even order more drinks! The food was meh at best the itinerary sucked because you never knew what actually was going on and everything was an up charge. There was barely any pools. Don't do bingo total scam only one winner per round and 3 rounds. There were at least 200 ppl playing at $50/ round and the max prize was $1k which only if they guessed the right envelope and they split it! So cheap! We had no clue if the dress code and half the events we actually cared about overlapped so we couldn't do them. I will NEVER do a cruise again. Total $#*!- at least through carnival. Bartenders were so slow and rude. Literally only positive was other upset guests we could vent to. Would have received a 1/5 of what we paid to leave before day 3 of the 7.

I want to say that the employees offer impeccable service and are attentive to each of our needs. They helped us momentarily forget all the unpleasant events that occurred on our trip.

My husband and I booked a suite in order to have enough space for our infant. Carnival made us pay 500$ extra just for the baby because suite only accommodate double occupancy according to them. Why charge accommodation for an infant who can't event enjoy the food that is serve nor even go into the pool. They refused that our baby dipped his feet in the water. When we then tried to go into the wet area for kids, we weee told that infants cannot be in the water games area. Again why charge 500$ for an infant if there is nothing they can enjoy. The verni à magic ship is old and outdated. It's not worth getting the internet premium package! It is worse than dial up internet. You cannot even check your emails. We run a business and we're struggling to answer at a timely manner our clients.

This is my first and last time at carnival.

Carnival Cruise Lines are the absolute worst! I booked cruise and had to end cancelling within days of booking the cruise. Part of the deposit I paid I used a $500 gift card. After putting the deposit down I disposed of the gift. When I cancelled I received an email saying that the money was refunded back onto the card. I called Carnival and spoke to several different Customer Service People and each of them had a different version of how I would get my money back. Each time I explained that I no longer had the card. The last conversation I had was with Jasmine on 1/19/23. She claimed to be a manager. She told me that since I know longer have the card I could opt to have either a Digital Gift sent to me or another card. She also said she would follow up with me and she never. Today I called and spoke with
Gabriel. She had a different answer. She said that since the money was refunded back on the original gift card, nothing processed. She said she would have to email the credit card research team and see what the next steps were. It would take 24 to 48 hours. She promised me she would follow up with me. At this point I have not faith in anything that Carnival Cruise has to say. I have went on 2 cruises with Carnival. I will never book another cruise with this cruise line. They are rude and each Customer Service rep has a different version how their processes work. On 1/18/23, a Customer Service Rep named Ruth even hung up on me. DO NOT GO ON CARNIVAL CRUISE LINES.

We recently took a cruise on the Carnival Sunshine, out of Charleston, SC, from Oct. 15-20,2022 and both came home with Covid. It is only the convenience of sailing out of Charleston, which is close to home, that we gave taken Carnival cruises and have Platinum status.
Our last cruise in April 2022 had Covid protocols in effect, wiping down surfaces with disinfectants, etc, but our October cruise had done. Tables, if wiped down, were not done with any disenfectants, we had a dirty tissue in our stateroom closet, and overheard other passengers saying the clipboards they were given for their Bingo Cards were filthy.
The general cleanliness of the ship was appaling and they still only come in once a day to clean the staterooms. In April we were told this was due to Covid, and they did not want to access rooms frequently. However, Princess is coming in twice a day and still wiping down all surfaces.
The food quality and restaurant service also went downhill and the entertainment still had pre-Covid shows dating back to 2019.
Unfortunately, we have cruise booked in January 2023, which we will be cancelling, and paying a $800 cancellation fee.
We strongly recommend not taking a Carnival Cruise.

From start to finish, it was a HORRIBLE experience! The customer service from all forward facing staff was HORRIFIC( behind the scenes was different, aka housekeeping/room attendant, food bussers etc)

They lost my luggage, food was HORRIBLE, chose to take us to a port we couldn't use due to weather ( even though it was the same forecast for two weeks prior- no surprise) no refunds, no new activities. Pool was closed, boat overbooked.

Cheesy, horrible shows…

I could go on and on and on