Carnival Cruise Lines

DO NOT cruise with Carnival. I just want everyone to know that this whole experience has been less than good. I've been on the ship 2 days and haven't had a good meal yet. The first day they closed the buffet and we could not get anything to eat for 3 hours unless we wanted pizza or a burger. For me I didn't pay all this money to eat burgers and pizza! I understand that the meaning of owning a business is to make money but come on they have crossed the line and are now just being greedy. They charge extra for everything but the room and substandard food. You pay for drinks and literally everything else that you want to make the cruise bearable. The ffirst night dinner was NOT even Applebees quality.We sent all the food back. The shrimp was old and rubbery the steak was so chewy. And they even use the lowest budget soda. I was very upset the first day we spent 100 on alcohol because they didn't deliver the bottle of vodka we ordered online to the room until the next day. They proceeded to tell me it was some law they can't deliver until 6 pm the next day which they delivered it at noon so I'm not sure what law they are referring too! Also no towel person on duty at the towel hut to get towels for the pool. Also they have only 2 pools to accommodate 4300 guests so you can imagine how packed it is. Waited over 20 minutes at the bar because they don't have enough bartenders. Overall I would recommend that you seriously look for another way to vacation because once your on the ship your are stuck! They got you over the barrel and are not afraid to bend you over. And last but not least they provide the cheapest toilet paper. I did the math they make over 2 million dollars every time the ships sails and that just based on the fees they charge everyone. Room, internet, drinks.Crazy

Avoid This Ship
The Stuff It's Very Rude.
Hi Name Kwane
And Freddy.
The Marketplaces Have a Bad Food.
If Your Travel 2 People Be Prepared To Shered Table at Restaurants.

Missed a port, numerous technical difficulties with shows and customer service is laughable.They could care less about your hard earned money

I have took my wife to the cruise last month when was our anniversity. She was absolutely stunned with the trips.

Our son and future daughter in law originally had planned a wedding/cruise and when my wife and I along with my son and family tried to book a room for each online, it did not go through. Then we had to "Call" carnival and booked our rooms. I had used my debt card to place the deposit for both rooms and waited for the confirmation via email. After checking and waiting, my account did not reflect any amount being deducted for the rooms, Mind you, I had place $1,000.00 deposit for both rooms and then a second call had to be made and then finally carnival took all the information again and told us that if in the event we needed to cancel, we had until June 12th to pay off the rest of the bill or cancel. Due to family health matters, we found ourselves in a bind and realized that we could not take this cruise and called on April 20th and had to cancel both rooms. Carnival stated that there was a $50.00 per person for cancellation, which I can understand, however, carnival had said that they were deducting an additional amount to be applied as credit for our next booking if we did this within 2 years of this date. Now, my son has 3 for his room which cost $150,00 for the cancellation and kept $ 225.00 as credit to be applied along with charging my room at $100.00 for cancellation fee and also additional $150.00 credit to be applied to our next booking.
At this point we are not able to even plan a cruise in 2 years, when we don't even know what tomorrow brings since we had some family health matters and I am being ripped off $375.00 ( 225.00 plus 150.00 credit). My booking number is 6mb5z4. My daughter in law, Vanessa had to make the calls on my behalf since I am deaf and cannot hear on the phone.
By forcing us to render a credit for both rooms, has me not wanting to use carnival for a cruise in the future, if that happens. I want my proper refund and who should I be addressing this to? You can send any replies to an email under the booking number supplied above.

We went on our first cruise with Carnival and weren't pleased with our room, it very hot and our cooler/refrigerator didn't work. We notified housekeeping immediately, he reported it to his supervisor as well as the front desk several times during our 5 days sailing. He gave us a fan to give us some sort of relief but we continued to complain. On the last day checking out we were offered drink packages which would have done us no good and photo deals. I was told to contact customer service when I got home. But of course I tested positive for Covid upon arriving home from the cruise. I reported it to Carnival as well as American Airlines whom I booked it through and all I got was:
Carnival response:
Thank you for your quick response.
We realize the stateroom is your home-away-from-home during a cruise which is why we're so sorry to hear you were not pleased with the temperature of your cabin. While the temperature fell within our recommended guideline, we regret that it was not cool enough for you and that your refrigerator was not working. Also, for the issue involving your shower drain. We are glad they were able to correct the drain issue for you while onboard.
We have sent your comments to the appropriate department Managers for correction and to ensure these issues are addressed onboard the ship. We sincerely apologize for any disappointment this caused and are grateful you took the time to give us your feedback.
We hope we have the opportunity to win back your confidence on a future Carnival cruise.
My response:
How could the temperature fall within your recommended guideline, housekeeping had to bring us a fan to use and he agreed that it was hot in the room? Are you saying your just offering me an apology for this?
I had to wait 30 days+ for that response, this was our and probably last time cruising with them. Terrible customer service.
CITC-SS-BR-*******-1 CARNIVAL BREEZE 08/20/2022 D5S6Z0 1232

There is no option for a score of 0 so they get a 1.

My wife and I sailed on the Carnival Dream on December 2,2023. On December 5 my wife was badly injured on the Lido deck of the boat. Here are my complaints/concerns:

We were told by your security team that we would be provided a copy of the accident report. This has not happened.
We were told by your security team that the event would be investigated applying facial recognition to try to identify the person who injured her.
I have made calls to the number that your security team provided and only become frustrated. It seems if I was wanting to purchase a new cruise I would have had better luck talking to a person.
My wife was badly misdiagnosed aboard the Dream. She was rightly told her left elbow was broken and dislocated. She was told her right wrist was badly sprained. This was false. The wright wrist was broken and dislocated. Sounds a lot like malpractice. This broken wrist was wrapped in an Ace bandage with no support.
Gayle was given "Naxproxen" which is about the strength of Aleve according to her surgeon. Her pain was a level 10+.
We were told there was not an ice pack on the ship. This is amazing!
We were stranded on the Dream for an extra day because we were at Carnival's private island and there was no airport. While stranded on the boat there was not a single Carnival representative that made an appearance or showed any concern for our plight.
When visiting Customer Service to arrange getting off the ship there was no effort to help with arrangements. We were simply told to be at the library the next morning at 6:30 AM with airline tickets and passports in hand. We were not even asked if we may need help with luggage.
We were made to pay more than $700.00 for the poor medical care to be allowed to exit the boat.
After sharing my displeasure on the survey, no responded... nothing happened.
I could go on...

Since being home my wife has had surgery on both arms. It is unknown if she will ever regain total flexibility of the elbow. The surgeon had to reassemble ten pieces of the bone. She is in for a very long recovery. Again, Carnival seems not to care.

Today, I am insisting that we are emailed a copy of the accident report we were promised with the results of the videos with facial recognition. I would also insist on a bit of compassion but I know that is probably not going to happen.

This letter was sent to guest services on January 8th, so far…. Nothing.

I booked a cruise 3 months ago. I booked 3 rooms and paid the deposit for 2 adults and 5 children. Leaving from Miami on 12/22/23. A month later I received an email that I needed to make the final payment. I paid and went about. Last week I went online to add drink packages and check in only to discover they canceled one of our rooms. I called immediately only to be told there was nothing they can do. That my payment went through for the 2 rooms but not the 3rd. I never received a call nor an email. Now I'm told the ship is completely sold out but I could pay $300 to be put on a waitlist. I asked what happens if nothing opens up and again told there is nothing they can do. I said then can we at least get a refund for the other 2 rooms so that we can all be together for Christmas and use that money for something different or maybe another cruise during a different time? Nope. Sorry your out $5000! Not including my flights from NC to Florida. I have called everyday. One sales lady suggested I leave my kids with family and me and my husband go alone. Are you kidding me!? That's your solution? Leave my kids at Christmas? There has to be rooms that Carnival puts aside for mess ups and emergencies. I have called everyday now for a week and nothing. I have pleaded for some type of management to reach out. Nothing. If it wasn't Christmas I would say ok but the fact that our options are forfeit $5000+ or breakup our family over Christmas is so upsetting. We came to the conclusion today that if 2 people have to stay behind my husband and one of my sons offered to stay back so I called Carnival to change the name of the reservation for my son staying behind …. I was told in order to do that I would have to pay $638!
Wow! Ok Carnival! Home of the family boat?
I get this is a business but $638 to change a name on a reservation. How sad! Shame on you! Shame on your company! It truly is disgusting. This will be my 10th cruise with carnival bu

MY BOOKING NUMBER IS L86BB3. I PLANNED THIS FAMILY CRUISE BACK IN 2020 BEFORE THE COVID HIT. SO WE HAD TO RESCHEDULE. WE GOT OUR VACCINATIONS AND THOUGHT EVERYTHING WAS OK. WHEN WE GOT TO THE PORT, WE COULDN'T GO BECAUSE MY SON WAS ONE DAY FROM BEING FULLY VACCINATED. I HONESTLY DIDN'T NO THAT. MY GRANDDAUGHTER SAW THE SHIP DOCTOR, AND WAS RETESTED, WITH RESULTS NEGATIVE. SHE WASN'T ALLOWED TO GO, CAUSING HER PARENTS HAVING TO NOT GO. IT WAS A FAMILY CRUISE. TO MANY FAMILY MEMBERS COULDN'T GO. MOST OF THE FAMILY NEVER BEEN ON A CRUISE. A LOT OF MONEY WAS SPENT THAT WE DIDN'T PLAN ON SPENDING. I WAS VERY DISAPPOINTED. ALSO WE HAD A NEWLY WED COUPLE WITH US. THEY HAD BEEN MARRIED TWO DAYS. MY BROTHER WAS DURING THIS CRUISE FOR THE FIRST TIME EVER, HE DONT EVEN WANT TO GO BACK. HE LOST HIS WIFE, SO I WANTED HIM TO GET AWAY, SO I BOOKED HIM ON THE SAME CRUISE WITH ME. MAN THE LOOK ON THEIR FACES. EVERYONE GOT QUIET, AND KNEW THEY WERE VERY ANGRY AND DISAPPOINTED, AND IT WAS INCONVENIENT. I WOULD LIKE FOR US TO GET A FUTURE CRUISE CREDIT. SO WE CAN STILL TAKE OUR CRUISE. MAN I WALKED AWAY FEELING VERY INCONVENIENT AFTER ALL I WANTED TO DO THIS CRUISE BECAUSE IM 70 YEARS OLD, AND I WANTED TO START SPENDING TIME WITH MY FAMILY. ONE NEVER KNOWS WHEN THE END MIGHT BE. LIFE IS SO UNPREDICTABLE FOR ALL OF US. WELL THERE'S MORE, BUT I'LL STOP THERE. THE REST IS UP TO YOU GUYS! THANKS FOR YOUR TIME! CONCERNED CUSTOMER!

This is going to be my 5th cruise. I was sent a promotion not knowing it was my sons promotion cause it didn't include a middle initial, so I assumed it was mine. My son has been on 1 cruise with us and I have been on 5 including this one. My wife was doing our online boarding and was having problems with it so she called carnival and was speaking to someone the first time and after about 15 mins or so was automatically transferred to a survey so my wife had to call back a second time and was transferred to a helpline and no one ever answered. While she was still waiting she called carnival back a third time from her friends phone and was finally helped by someone and then discovered that my sons birthdate was on the promotion and not mine. That was not my mistake being that I've been on 5 cruises including this one and my son only 1. So we went from a $500 room credit to $25 and had to pay an extra $80 for the cruise which was carnivals mistake not mine and my birthdate was given at booking not my sons. So had we not finally caught that I would not have been able to go on this cruise now in Oct. I would have lost out on this cruise money and airfare had my wife not caught this mistake made by carnival not us. My wife was told carnival is waving the penalty fee which once again not our fault. This has been a horrible experience and we haven't even gone on the cruise yet. My wife and I feel that the promotion should be honored and also our extra $80 refunded cause this was not our fault. We invited our friends to go with us and this cruise and ours is costing more than theirs and they are first time cruisers.
Truly disappointed
Fabian S. Griego
Booking#Z0G0W9

My wife and I had to cancel our upcoming cruise, booking #S4H8W6 due to a family illness. My wife's father has fallen gravely ill and she had to make emergency plans to get to his side. Her father lives in Athens Greece and we live in Florida, the USA. We did confirm that our penalty is $1278.00, with a credit back to us of $316.40. This would have been our 20th cruise on Carnival and we have a booking for New Years Eve, which we hope to take. We are Platinum members. Our request is for consideration for some sort of credit towards a future cruise, perhaps the New Years Eve booking on the Carnival Spirit 6-Night Western Caribbean, booking #S6L3P1. We can provide you with any documentation of my wife's trip, for example her flight bookings. She left on a United Flight #4255 on Tuesday July 11th, with a transfer to flight #8867 to Frankfurt Germany and flight #9303 to Athens Greece. Her return is tentative for August 9th. As loyal Carnival cruisers and having never experienced a need for a sudden cancellation, we'd appreciate any additional consideration for future bookings. Thank you and we'll be glad to provide anything additional that you might require.

Raymond and Amalia Henderer, VIFP #'s *******385 and *******485. Email *******@att.net

This a review of the Carnival Cruise Line as an entity. I wanted to book the 9 days Carnival Venezia cruise to the Bahamas. I registered online and looked for a good deal. Next day I had a voice message from Dawn - a cruise specialist with a "special offer I couldn't refuse" so I called back. I spent 1h on the phone with her, giving all the information and looking at different cabins and options. At the end she gave a quote for my cruise. I asked if I could put it on hold for 24h since I had to move a hospital appointment in order to be able to book the cruise. Next morning I was able to move my appointment and I called back to book the cruise. At this point Dawn opened my file and gave a different quote, much higher that the previous day. So I asked about the difference and she said that she was probably looking at at another sail date when she gave me the quote. So she refused to honour her previous quotation. This was another 15 min later. I got very upset and told her that she should respect her words. She refused bluntly. I asked to speak with her supervisor but she also refused to respect the previous price offer. I asked to speak to management and same thing happened. So Carnival can make you spend hours on the phone for nothing. This is how the respect their potential customers. I told them that I have no choice but to let other people know about my negative experience but they did not care at all. I guess I learned that customer service is not something that matters at Carnival and I would hate it to happen to me while on the cruise. So I guess we will continue to cruise with Norwegian and Royal Caribbean since they treated us with respect and courtesy.

Myself, boyfriend & his family booked a 5 day cruise. If Going through onboarding clearance on a hot day wasn't enough, only to find out our rooms weren't ready until 130 pushing everyone like cattle to various eating areas. The brochure says breakfast at 6 but breakfast opened at 7. The only good meals was jiji Japanese/Mongolian grill. Majority of free buffet(lido) food was tasteless. My boyfriend paid $17 for 24 hour internet that was crappy (at minimum) & kept buffering. The next internet value would've been $50! My home internet is $80 for a month. We've paid $1k for cruise expenses but couldn't get free/appropriate internet for only 5 days?!
***Beware of the hidden charges—i reached out & visited guest services & surely there was a hidden $58 tip that they wanted to charge on my account upon debarkment. Why not have an ATM available for ppl to tip cleaners as they please?
The racism on the ship is amook! On the day of the shuttle ship to island, there was African American majority(top & bottom, very few whites); island back to ship was horrible. I decided to sit on top on the way back then surrounded by whites who suddenly got quiet. I could count on one hand of black minorities going back. On a 3k passenger cruise, There were STARK difference of eateries & different floors. The majority of blacks were on the 9th floor with free buffets(Lido) & surrounding restaurants while majority of whites were at the Captain's dinner(5th floor)—blacks were welcome too but the racism was obvious.

It's just better to choose a better managed cruise.

To whom it may concern, my name is Randal Ayers and I booked a 3 day cruise to esenada on the imagination carnival cruises. Departing on 9/7/2017 at 5:30pm ad returning 9/10/20/2017 at 7:30am. Well on the the day we we're suppose to leave, we we're in formed by the boarding agent's supervisor, "Joseph Grimaldi", that my step-daughter who is 4months pregnant was denied and couldn't sail because of the zika virus/ liability policy that carnival cruise lines has acknowledged. So we we're unable to sail with them as a family, therefore i am asking for a refund/ reimbursement of the $2077. 00 dollars that I am out of because of the issues which I was not informed of nor aware when I booked this reservation through carnival cruises. I never registered with the carnival on line and I was never informed by the carnival booking agent Mr. Cameron Warrick *******902 ext. ******* Now my booking numbers we're for 2 cabins. Rm229 #8KT8Z3. And Rm233 #8KT9B8. The boarding agent supervisor, Mr. Joseph Grimaldi, informed me to contact the guest care department for refund, for the cost of my trip. If I was informed of the pregnancy policy and the zika virus in Mexico as well as filling out the online registration, I would of been prepared. But I was not aware of these issues nor was I informed at the time of making these booking reservation... I'm expecting a quick and resolving conclusion with this matter. Thank you so very much. Mr. Randal Ayers

Carnival will hire you as a PVP, Personal Vacation Planner, then let you go right before your 90 days are up so they don't have to pay you benefits.

I Feliks Garunts, (VIP *******008) booked 1 cabin (8398) for 4 people of Panorama cruise to Mexico F6R1X8 and completed (including trip protection) all necessary boarding documentation (it was our anniversary to celebrate on ship). We arrived to terminal at 1:00 pm. Our luggage was taken right away to ship and we went for sail.
Unfortunately, my wife left her US citizenship certificate inside the luggage which was already on the ship. She showed her Driver license and copy of US certificate but her boarding was declined. We asked to get certificate from the bag and board Supervisor promised to send someone to get it from my wife's bag. After 2 hours they told us that there is not enough employees on board to help us. 2 of our companions all the time where already on the ship.
After all boarding officer told us that we are not allowed to get on the ship and our cruise will be rescheduled. Later on, I opened the paper they gave me and find out totally different content with only signature of Arlena Orozco - Carnival cruise line Supervisor. So I consider she lied to us. By the way, we know there was another couple in the same situation, but they were admitted.
I am 82 y. O. Disabled man who needs health care provider on the board due to poor health condition (heart stent and other). My wife managing my medications, and I can't travel apart of her. More over, I could not go on ship and leave her there alone.
Now, in spite the protection we booked, I have to pay penalty because I did not leave my wife alone and to go to ship.
Please understand this unusual situation and give me credit for the next my trips or for trip I booked by Radian ship to Mexico (HIV2P2) on Nov. 25
Thank you very much for understanding and help
F. Garunts
11/7/22

On August 5th, my pregnant wife and I boarded the Carnival Conquest for what we had hoped would be one last great getaway before the baby got here. Upon waiting around for 2+ hours for our room to finally be ready, during this time, we waited (forever) in line a the customer service desk to discuss the adult beverage package for myself, since my wife couldn't use it since she's pregnant. Upon booking the cruise, my wife told them she was pregnant, and even asked about how pregnant she was allowed to be prior to boarding the ship and they notated the account. Customer service said they'd add the package for me, but it would take 20 minutes. We said okay, fine. Waited 30 minutes, and went to the bar for them to check it. Wasn't activated. We were sent downstairs by the bar to the doctor for a note they claimed we needed. Doctor said they can't/won't do that to go back... bartended gave me and my wife attitude, were rude to us, and cast us away. My wife waited another 20-30min to be sent back to the service desk for them to tell her to keep waiting. FINALLY after 2 hours, it went on after making a scene. Upon finally getting our room key and going into our room, it was beyond disgusting. Hadn't been dusted in months, mold on the couch, broken ac. Pregnant, she wiped the entire room down and cleaned it and i reported it to room service. They came in an swapped the couch out. Sent someone to service ac, but it never got better for all 3 nights. 78 degrees we were forced to sleep in, with her and me sweating. The dining room service was the worst (20-30 minutes for wine to come to me), steak came out raw 2 nights in a row. Rood was utterly disgusting. Loud obnoxious people keeping us up awake at 3am while i call the service desk to complain. The ship was dingy, dirty, and disgusting. Inside and out. Will never return, and i will be making it known how u treat pregnant people

DONT GIVE THEM A DEPOSIT ITS A SCAM ‼ all they did was STEAL my money ‼$700‼ there ranked 47th for a reason BEWARE ‼‼

I sailed on the Carnival Victory and received outstanding service from Daniel from St. Lucia

Before I begin, I want to start by saying this is not my first cruise with Carnival. The previous cruises were spectacular, all pre-covid. My recent experience is why I will NEVER sail with them again.

There's a reason people call you guys the 'walmart' of cruises. We are absolutely disgusted in the service, food, environment, and just COMPLETE SCAM that Carnival is. Hate crimes, misleading information, lies, and more. Straight up robbery. We were blamed for causing a ruckus when there were a number of children running in the hallway and knocking on cabin doors. We were denied drinks, because I look young, even though I am 22 and payed to be on this cruise. My little sister was mis-gendered multiple times because of her short hair and then was mocked and made fun of when she told staff she was actually a girl. On top of that, we were charged $150 per person for hitting my vape, once, outside on the lido deck. This was before I was aware of the smoking areas. There was no warning, no redirection, just told me I was getting fined for smoking in a non smoking area. Keep in mind the smoking area was always constantly full. What a dumb rule on top of the million other unbearable things on the ship. I understand that a lit cigarette may become a problem, but not my vape, especially when others around us were also vaping. Nevertheless I am naturally a rule-follower, so I assumed I was in the wrong, since there are posted rules about smoking. But to charge my whole group $150 each for MY mistake? Absolutely outrageous. The smoking section was not the only area that had no room for guests- it was pretty much the whole boat. No places to sit, eat, or relax. People held their belongings in the seats to save them for themselves and staff did nothing about it. They encourage tipping but the bar and everywhere else already takes 18%. I spent $700 on drinks and only got tipsy once. They short you on alcohol if you look young and not to mention how racist most of the staff is to Americans and white people in general. I witnessed multiple underage girls sitting at the bar while creepy older men bought them drinks. The priorities of staff and security is twisted and appalling. The food was awful and every single thing is overpriced. I didn't pay for a boat ride to Puerto Rico. I payed for a luxury cruise that was actually nothing close to luxurious at all- with children running around like it's some sort of daycare. You don't get your money's worth, better off flying to the destination you'd be travelling to. You can't even communicate with the passengers you arrived with, without paying $5 on their stupid app. Water is another $4 unless you don't mind drinking the same water they use for your toilet. I see why they call it Carnival, nothing but a boat full of clowns.

I embarked on this cruise with 7 other friends. I booked and paid in full in May 2022 for a suite (room #9262) and pre-purchased wifi, bottled water, soda, Seagram 7, chocolate covered cherries, and a Carnival branded thermos to be delivered to the room. A few weeks before the cruise starts, I receive an email from Carnival of a balance due on my account. I go to their site and see that vacation protection has been added. I reached out to my Carnival booking rep who is always spectacular and he said it appeared that I had added it a few days before (I had not). He got it removed and all was well. Then two weeks out from departure date, I receive a text from my Discover card that $292 had been credited to my account. My Carnival rep had no idea what it could be and after looking back through my cruise emails, I realize that is the exact amount of my pre-purchase of wifi and other items. I contacted the FunShop confused. First they advised that the thermos was no longer available therefore the complete order was canceled. I advised that was ludicrous and I wanted all the other items back. They advise that they can no longer offer the discount on wifi from my purchase in May. It was a completely customer service void conversation. Their story then became that I canceled the order. Ridiculous. They would not budge and while I didn't intend on purchasing wifi again, I did end up paying full price to have it on the ship. On the last day of the cruise, they put a printed copy of my invoice in my room. The charges were accurate. Then when checking my account later, I see that they've added a pool towel charge. Since I had an extra pool towel in the room, I assumed that was it so I returned it to the ship's customer service desk. A staff member named Clemence took the towel and advised he credited my account. Sadly, once again Carnival disappointed me. I get home to Oklahoma and the original invoice charge was increased by $30... the cost of a pool towel that I did not receive. This was my 3rd and final cruise with Carnival. If they are so desperate financially that they will treat me the way they have, my money is better spent elsewhere. It's a shame to for my Carnival booking rep. He has no control over the customer service and despicable practices of the FunShop and pool towel charges, but he ultimately pays the price because I'm not returning. We have a big cruise planned in June 2024 on Icon of the Seas. Maybe they will take better care.

Where so do I begin, bloody sheets, fealty shower area with hair follicles, sticky carpet. RUDE $#*! HELL!